Awesome guys they handles any issue and question and even me keeping the car an extra 3 daysread more

Great price and fun cars. The staff is super helpful and it was an extremely honest and easy…read moreprocess.

Fair prices, good scooters, clear instructions for rental and traveling around the island. Only a…read moresmall issue with the scooter--speedometer was not working, but I followed traffic and gauged speed based on sound and wind velocity. I was tooling around at a snail's pace taking it all in anyway--especially on the East side of the island. Every protocol was executed in full visibility so that there was no misunderstanding or sleight of hand.

This is the second or third time we've use this company. We rented a really old red convertible…read moreVolkswagen bug .it was not in great shape, but so much fun. I'm going back in February and will definitely use them again. Prices are great

Twice they have attempted to deliver the wrong rental car and charge more for the rental and…read moreinsurance than what was agreed to in correspondence reservation. Gave them the opportunity to make things right based on the reservation and they would not! Poor integrity don't trust them!

Stay away from this terrible company! My family was on…read morevacation in Cozumel and we decided to rent a car from Fiesta. We've got a Dodge 2013 and drove 30 minutes and the car stopped to work in a area without cell phone covered. All were scared and we spent 1:30 trying to fix it but no success. My wife asked for help on the road and she was very luck because a Cab stopped to support us and this guy could start the car but the gear was locked in the 3rd position. It was very difficult to drive to Fiesta Office on 3rd gear but we did. We talked to the owner Mr. Che and asked to give the money back and he told me to complain to the police because the car was working when I got it. It is a ridiculous situation and we are really disappointed with this stupid company. Stay away from this place. They are located on the Cozumel port.

I give these clowns two stars for the bait and switch they were able to pull on us…read more It's sketchy as hell having to meet up with some dude standing in front of Palmeros restaurant lol and then they try and scam another $10 USD for some ridiculous "tax". The best though, was the jeep we were issued - it was a mess with no functioning seat belts and it couldn't exceed 60km/h without going into a "death wobble" !!! I will throttle Emilio when i find him (he's outside the bus station probably scamming more tourists as I write this)

Was scammed by this car rental place. Rented a car from "ET" aka Eric Torres who is apparently…read moreaffiliated with this rental car place, he sits at the 5ta avenida & embarcadero a Cozumel Playa del Carmen Centro 77713 Playa del Carmen, QROO Mexico in the Paseo Del Carmen Shopping Mall across from Miniso store. He has a booth outside in the walk way right in front of Miniso! He offers tourist attractions and sold us the rental car through Rentadora Golondrina. We ride the ferry all the way to Cozumel, walk to the rental place, just to find out they don't even have the car we rented, and mind you it's getting late in the evening, and the rental is by day so they said they would have to go get the car we rented, I was not happy because at that point we would only have the car for 2 hours but we were going to do it until they presented us a contract in all SPANISH. About liability, damage, etc to the vehicle. We don't speak nor read Spanish, that's when I opened my phone to look the place up and seen the reviews, to which my surprise nothing but scam experiences, so we kindly declined asked for a refund and left. This has been almost a month ago and they have yet to refund me for goods and services I did not receive. Beware, don't do business with "ET" aka Eric Torres, or this establishment you will be scammed.

I reserved a car thru booking.com with this Alamo. I had liability included and also had added…read morecollision. They mislead that they are in the terminal-THEY ARE NOT!! You have to drag your luggage thru a field and across busy highway. When I made it to the counter they tried to charge me another$200 for liability which I refused to do and went back across the street and got a car from AVIS. DO NOT BOOK A CAR WITH ALAMO!! THEY TRY TO CHEAT YOU RIGHT!!!

I rented a car from Alamo in Cozumel from March 1 to March 8 2025…read more It was supposed to cost $152 for the rental and $77 for insurance. I was billed $676 total which I did not discover until I got home. When I contacted them Nayelli said the difference was for insurance and that I had signed the bill and would not be getting a refund. I would stay away from Alamo!

My experience is very similar to the others presented. Whatever Hertz quotes you double that price…read moreat least. Also not disclosed is a deposit, mine was $2000.00 USD. This crew is shady at best. I would highly recommend buying Mexico insurance before you arrive because these guys are going to stick you with the most expensive insurance they can find. And yes, you MUST have Mexico insurance or you will not be renting a car. I have read that the local car companies give better rates so do yourself a favor and do your research or rent when you arrive. I know you don't want the hassle but trust me, you are not saving any time by renting ahead, these folks are in no rush. Buyer beware!

They tried to scam me after I already had reservations They…read moreare crooks don't fall for their insurance scam i had reservations for one price from delta airlines When I got to the counter at hertz in cozumel they wanted to charge me five time the amount the price I was quoted for

Garbage. A waste of my effort to even look for this place. Total scam. Avoid like the plague. They…read morewanted to take me on a long walk to another bike shop.

Rented piece of crap Jeep that had 152K miles on it. Seats were ripped, dashboard was lit up like…read morea Christmas tree with all the error codes. ABS not working, check engine light is on, Big red exclamation point flashing, missing knob to control the A/C, traction control light on and not working, the list goes on. Was told that I need to "relax" when I tried to address the number of issues with the rental company. And that all the cars on the island are old and have issues. This is simply a lie. We saw many other newer Jeep rentals through out the day. A bunch of lies and excuses! Trust all the 1 star reviews. They are real....

These guys aren't very well organized at the New Orleans Airport. The Thrifty counter wasn't being…read moremanned. No sign. I had to ask to find out that the National counter would be handling Thrifty customers. THAT was a long line, mostly because they were understaffed. I had to wait in 2 lines to get my car. They leave the keys in the vehicle. I was sent to spot number 14 and as I got there the vehicle in it was being driven away. Back in line I went to wait for them to assign me another vehicle. Staff were helpful and friendly, but the manager needs to tighten up this operation to prevent customer aggravation.

Rented from Thrifty Car Rental at Cozumel Airport in January 2019. We booked online…read more Thrifty is a short walk outside the airport. As you exit the building turn left and follow the sidewalk and you will see Thrifty (and Dollar Rental) across from the small airport. We have rented several times from this location during various trips to Cozumel and have never had any problems. Tips: It is cheaper to rent two cars than one minivan (if you have two drivers available). You must get the insurance in Mexico. The insurance will cost you more than the rental. Probably why the rental prices are so low. My recommendation is to get the full coverage! Our last rental was a Volkswagon Vento. $340 US for one week. Perfect for four adults and all our luggage. Tight squeeze to get to our rental condo but perfect for everyday outings. Gas - all the gas stations are owned by the same person so no need to shop around. Also, the stations are full-service so sit back and relax. You must tip the attendant.

Fantastic operation. We snorkeled Cielo, Palancar and Columbia. They put us on turtles, spotted…read moreeagle rays and an abundance of other reef fish. Their photographer went out of his way to get great shots of everyone and they turned out great

Absolutely recommend booking a snorkel tour with Chac-Choc we had the best afternoon! Easily the…read morebest money I spent while in Cozumel hands down!! Such a fun crew, beautiful sights, and plenty of cold beers.. if we ever find ourselves in Cozumel again we'll definitely book another trip.