If you are over 250 pounds, don't fly Delta. According to a customer service representative over the phone, their first class seats cannot accommodate a hip size of 22 inches across. My husband and I were going to fly to the East Coast, but because we would have to buy 3 seats in coach, the cost would be prohibitive for me to accompany him, so he will be making the journey alone. read more

Just back from Europe. Delta Air was a horrible experience. Delta took over the Seattle Paris route from Air France recently. The Seattle Paris leg wasn't bad. Flight time with the polar route was nice. I'll give them four stars on that leg. The problem was the return. I selected a return from Dublin. It was the one of the worst flying experiences for me. I was routed through JFK. Frommers rates the JFK Delta terminals 1 and 2 as the two worst major terminals in America. Third world, run down, crowded, one hour to round up a bus to travel from 1 to 2, pathetic. We sat on the runway for one hour and twenty minutes before take off! Delta chose to stuff us into a 737 sardine can. A 737 for a transcontinental flight is not appropriate. Economy class had three seats wedged on each side of the aisle. This meant there were 132 economy seats. With only two bathrooms! The bathrooms due to the heavy use, became filthy with toilet paper piling up on the floor. Passengers were walking back to their seats with toilet paper stuck to their shoes! The 5.5 hour flight to Seattle provided little stretching room. If one needed to stand up and walk around or stretch; not gonna happen! Passengers had to move into someone's seat to allow another passenger to pass in the aisle. The only place to stand was a tiny box between the two bathrooms. Food was $8.50 sandwiches. All movies were paid only. What really galled me was the price. The base price was $2,100 for the round trip. About $250 in additional fees were paid for "comfort" seats. Flipping me from the comfort of international travel into the third world travel zone of domestic via the JFK routing, made this an expensive rip off! The FAA now requires airlines to limit wait times on runways or face hefty fines if appropriate customer care is not provided. I am going to file a complaint with the FAA over this crowding issue. I will mention the bathroom sanitation issue and lack of stretching room as well. I suggest that other passengers do the same! Avoid routing through JFK like the plague. read more

when I checked in for my flight, no indication there was anything going on, until I got to the gate. My seat had been changed. This never bodes well. But in fact, I was upgraded probably due to being oversold. My row 31 was now row 23, in the economy preferred. I thought it was comfier. Too bad you have to pay extra for something that used to be for everyone. Also checked in for my return flight, and got an alert they are also oversold, and you can volunteer to go on a later flight with some incentive. I didn't volunteer. This was something I heard at the airport coming in. Do airlines regularly oversell anymore? It's gonna be fun if no one volunteers. read more

I bought a round trip ticket and ended up not needing the return trip. I wanted to exchange it to fly an extra 300 miles south on a 1900 mile trip.. The difference in the fare was $1.51 but they wanted to charge me $250 dollars worth of fees to make the change. More than the original ticket! No credit for not using the return trip either since the fees to change were more than the value of the ticket. Not again if I can get around it! read more

This plane is filthy, clearly hasn't been vacuumed in days. The seats are years past their replacement date.. but the worst is the unacceptable condescension from the aircrew. Being yelled at is unacceptable. If you want my attention simply say excuse me, don't yell "sir" 3.rows away. And if you can smile at one person, certainly you can have a smile for others, ignoring the everyone but the one couple in front is very rude. Thankfully flying Alaska back, never fly Delta again. read more

If I could put 0 stars I would. I just spent 1.5 hrs on customer service due to not being able to get an online promo to work. Then they tell me: 5 min - happy to help! 10 min - hmmm let me look into this 11 min - call drops 11 min - i call back, get a new person 21 min - how can i help? 25 min - hmm that promo is a fraud, our promos start with a 9 and that one does not so it is fake. so you are telling me that you had a security breach and my information was leaked?! 26 min - i can send you to the customer service department to file a complaint. WHAT?! not even fraud, security, nothing?! 27 min - yeah sorry. I need a manager. 32 min - hi, yes I agree with my associate it is fraud. I read him the terms and conditions and he finally agrees to look into it. 40 min - oh yeah, i see something. Oh wait, we used up all of your time and the promo ended, sorry we can't help you. Umm what? transfer me please 41 min - well i am a supervisor but maybe someone else will help, transfers me 44 min - online desk, how can I help? tell her the issue and they cannot help either. Call back tomorrow at 8 am WORST experience, and this is for a promotion that they are using to steal business from Alaska that is exclusive to people in Washington. I mean come on, Alaska has great customer service.....way to burn a bridge read more

my cousin is traveling from Seattle to LA for bereavement and needed to stay longer than expected. Called the delta customer service to ask to change it and Samantha was immensely helpful and was able to switch from tues to Saturday free of charge! Thank you so much for your help and understanding :) read more

I wouldn't recommend flying Delta Air Lines to anyone! This past January (2015) I purchased a ticket to fly from Seattle, WA to Madrid, Spain, with a connecting flight in Amsterdam. Once I arrived in Madrid I had to then connect again to arrive in Nice, France. My last connecting flight was through Iberia Air, which I had originally purchased a ticket for $90 USD in January. But let me start from the beginning; I arrived at Sea Tac for my flight with Delta. We took off from Seattle at 1:45pm-- about 2 hours into the flight, there was a "technical error" with the plane & we had to turn back to Seattle. While in Seattle, Delta had to pull a new plane out of the hanger, clean the plane and then reboard. We ended up leaving SeaTac (again) at about 6pm. This entire fiasacco cost me to miss my connecting flight with Delta in Amsterdam. I had to wait in line at the KLM/Delta counter in Amsterdam for about an hour until I was able to speak with someone to place me on a new plane-- which they did for free, surprisingly. I took off from Amsterdam, which at this point, I knew I was going to miss my flight in Madrid to Nice through Iberia Air. I was so flustered and alone...I wasnt sure what to do. I could do nothing, but miss my plane. When I arrived in Madrid, I went to the Iberia Air counter to ask if my plane was missed, which is was, by about 3 hours. Iberia Air was not able to book me on the next flight for free, as it was "my fault" I missed my flight. Totally understandable. It was Delta's fault I had miss all my connecting flights. It was Delta's fault we had a technical error and had to turn around, change planes, and re-take off. Iberia Air issued me a new ticket for the price of $550.39 USD. I was so upset. I had spent $90 on a ticket some months ago and now had to pay almost $600 to get to my final destination. The guy at Iberia Air told me to call Delta & demand a refund as it was their fault they did not refund me. I have been home from my trip for almost 2 months now. I have contacted Delta on several occasions, through phone, email, etc. No one can help me. I have spoke to several people in the Delta Refunds dept as well as a couple people in the Corporate Office. They put me on hold, and somehow, I end up disconnected.. weird huh? I finally, by being very pushy and a little rude, was able to talk to someone in Corporate who knew what they were talking about. The agreed that missing my connecting flight and having to pay an additional expense of $550.39 WAS THEIR FAULT. But they would only refund me $150... What about the other $400? This is ABSURD! $150 is nowhere near the time and money I had to spend on my second purchased flight to get me to France. I am beyond dissappointed with Delta Airlines. How can they not refund me in full? I will never fly Delta again and if I can provide anyone with any advice, DO NOT FLY DELTA. You can look anywhere and see the complaints posted by so many people and how disappointed they are with their experience flying Delta. Take my words to heart, Delta is the worst Air lines out there and they do absoluetly nothing to correct a mistaken made by them. read more

Flight was late for rainy weather in Seattle, worst excuse I have ever heard in my life of course it rains in Seattle. Then after we land 40 mins late we sit in the Tarmac for over 45 mins after agate change from a out original gate (which was occupied, hence the gate change) to another gat that was, you guessed it a gate that is full. I will avoid this airline at all costs. If I could give them a poor review for each min of my time that they wasted i, would read more

I received the worst customer service at the specialty service desk for Delta Airlines in The Seattle Airport. The women behind the counter rolled her eyes at me and huffed audibly. read more

This is my first time flown with Delta Airline & I will never going to fly with again. I got to the airport 2 hrs just to make sure that I got my seat . The person was at the seat assign desk didn't even look up to see who she was talking to when I asked her when would it be a good time for be to get my seat assigned . her responded was in 30 mins so this is like 1.5 hrs before flight departure . I retuned to the desk when she start helped others ,I got my seat assigned but when I got boarded they gave me a different seat which is way farther down n they gave my seat to a couple that show up 5 mins before boarding . The same thing happened to me again with my return flight from Vegas to Seattle + 1 hr delayed due to they couldn't get the engine to start. I totally understand with some of the technical problems we might experienced at the time, but couldn't understand about Delta customers services practice. I would like to know why do Delta Airline make changed without informing their customers? I thought it's only happened to me but when I talked to some of my friends they told me it's Delta Airlines favorite things to do to their customers!! read more

Horrible horrible, horrible. Checked in and still sold my seat away during boarding time. Would not let me on the plane. These people need to go out of business! read more

If zero stars was a choice I would have picked that. I purchased a flight from Seattle to Las Vegas Nevada. I had a family emergancy come up and I left down to San Diego. When I tell Delta that I do not need the flight to Vegas but I need my return flight. He proceeds to tell me that the only way to do that would be to make a change to my itinerary Which was $405. He explained that I was not allowed to just give them back a free flight that I had already paid for and just use my other one. I told him not to cancel it then at this time and I was going to see what I could do. I asked to speak with his manager. After 5 minutes he got me a manager who told me the same thing while being very rude. After 5 minutes of explaining why I needed to not be on my flight there and just wanted to give it back he told me he was done with me then hung up on me. I called back and to my surprise ended up with the same person on the phone, he asked if I had just talked to him, I said yes he then put me on hold and told me I could wait for someone else to talk to. I was not looking for anything for free I was simply looking for CUSTOMER SERVICE, which I can honestly say was not provided. While I was at the airport I talked to a manager from Delta and the concierge who was a manager told me there was nothing else she could do for me. I proceeded to ask her what she would do in this situation. SHE TOLD ME " THERE IS NOTHING I CAN DO AND I AM DONE WITH YOU". NEEDLESS TO SAY I WILL NEVER FLY DELTA AGAIN AND ANYONE I TALK TO ABOUT AIRLINES I WILL TELL THEM TO AVOID AT ALL COSTS. Delta never did anything for me. I didn't get an apology, they did not help at all. I have worked in customer service all of my life and will strongly try to talk anyone that flies delta to try other airlines. Delta is a terrible company, the customer service is extremely poor at best. They lost a customer for life. DO NOT FLY DELTA IT IS A TERRIBLE COMPANY!!!!!!!!!!!!!!!! Best Regards, T read more

The level of incompetence is astounding. After multiple flight delays and gate changes, they "couldn't find a cleaner to clean the plane" so the "supervisor went to look for one"...really?? The several hours of delays was not sufficient time to find someone to clean the plane?! Isn't that a routine part of deplaning? Not to mention, updates often lack essential information like the destination city, flight number or gate. And when I asked someone at the gate to clarify, her response was "I don't know anything about that." What is the computer in front of her for?! She didn't even attempt to look it up. It's 2018...Delta, get your act together and train your associates. I will never fly Delta again. Virgin Atlantic is the way to fly! MUCH nicer planes, service and entertainment on board. Update: we waited on the tarmac for 20 minutes for the flight attendant to get everyone's seat numbers. SMH. Complete fail Delta. read more

I'd give them zero stars if I could. They discriminate against families with small children by making it virtually impossible to get seated together if the family purchases 'Basic Economy fare.' Their policy is that these cheaper ticketholders won't be able to select seats until after check-in, including Preferred Seats or Delta Comfort+ seats. What this policy amounted to was even though we checked in just under 24 hours prior to us flying, there was no possible way for us 4 or even 2 & 2 to be seated together even after my husband talked to customer service! (advanced planning didn't help in the least) To add insult to injury, for our first flight out from Seattle to Denver they seated us in the very last seat, which they must have converted from a toilet to an extra row since there was no window in the aisle! The flight was the bumpiest I've ever been on and I had to have my barf bag nearby on the descent. I'm certain it was exacerbated by essentially being in the last row with no window (aka as a cargo passenger!) I felt no love from Delta and my anxiety about not being able to sit with my family ruined part of my vacation. At least Frontier allows you to pay to sit with family, Delta can't seem to even offer that to 'basic economy fare' people. read more

Delta gave us a good round trip flight , no problems going on coming, I am going to book another flight , I would recommend them they are as good as any of the other major air lines. Big Mistake I did not write this review. Have.not been on a plane in five years. read more

This is one of the worst airlines. They cancelled my flight in the last minute. I had to cancel a very important meeting for my business. When I called, the customer service is unprofessional. If you ever travel for an important trip, please do not choose this airline. read more

My experience with delta has been nothing but unfortunate. I got to the airport at 10 yesterday morning for what I thought would be a 1:30 pm flight to Amsterdam. Little did I know, I would be boarding the plane for an hour only to be deplaned. We were then uninformed in the airport for 2 hours before they let us back on the plane. Fortunately, the plane was working but then the crew had ran out of time. They made us wait hours for a new crew that never showed up. At 10 pm my flight was then canceled. I stayed at the airport with my group to try and figure out the situation and nothing has been solved. It's now 9:20 am and I have NO flight and no compensation for this unacceptable inconvenience. My 3 days in Madrid will now be cut down to only one day (that is if I ever leave this airport). The acronym "delta= doesn't ever leave the airport" really does live up to its name. I would like to see you take action and compensate for our horrible travel experience. I paid for this Madrid/ Paris vacation with my own money and have been nothing been disappointed with my trip. Delta has failed to solve any of my problems. Until you accommodate my flight, I will continue to post on all of my social media sites about my feelings towards your sorry excuse of an airline. Also, I would give you 0 stars but 1 is the minimum. read more

Didn't have enough deicing equipment at SeaTac to operate efficiently and, rather than have us wait an hour or two on tarmac for our turn at terminal, the decision was made to overnight us in Spokane. To be clear, the airport was open, other airlines were operating and we could have landed, but because of Delta's business decisions my flight was diverted to another airport across the state. This was CHRISTMAS EVE. Me, and many other people on the plane, missed Christmas with our families because someone at Delta decided it was better than us staying on the runway for an addition hour or two. Total compensation? $100. Because even though, as I already said, the airport was operational DELTA says it was a weather related diversion because that let's them limit their liability. It was purely a math decision, made easy because they can claim it's weather related and artificially limit their financial responsibility. Did I mention it was CHRISTMAS EVE? And the airport was OPERATIONAL? read more

Wow, great service from Hawaii. I've noticed the improvements Delta.

I talked with 6 different Delta employees throughout our stay at the airport. The plane was delayed 3 times, which I understand happens. 5 out of 6 were very rude and clearly having a much worse day than myself. I asked about being upgraded to first class since there were only 2 out of 7 seats taken. They told me I was welcome to pay the ridiculous price (over $1000) if I wanted to do that. I only paid $150 for round trip tickets in the first place so there was no way I was considering upgrading for more than 7 times the original price. I thought that maybe they would be willing to do something to make up for the countless hours of my trip spent at the airport to absolutely no avail. I was very friendly and kind even when the 'friendly' folks at customer service were not. The plane is tiny, overhead compartments are tiny, and probably from the Stone Age as there were no somewhat modern conveniences. If you're considering Delta Airlines, consider stabbing your eyes out with a dull pencil first! read more

65 th birthday ! Never had flown first class.. booked round trip to Palm spring from Seattle first class for my birthday. Trip down to Palm Springs after we boarded and left the gate the flight crew inform us that the coach bathroom is broken so a line to bathroom through first class entire trip.. a light breakfast was included but as I was in seat 4d they ran out before they got to my " first class " seat. Today I flew home this flight was a dinner flight......seat 3c ...... board plane .... one small purse size carry on and a small antique clock for a friend. Was asked to put it in over head bin. As the flight filled the flight attendants brought all the coach bags up to first class stuffed them in with the antique clock crushed the clock. The people in coach were being served beverages before our 1 st class attendant came by.... two meal choices .... a wrap and a salad ..... seat 3c ..... sorry our meal this evening is salad ... we are out of wrap. She then served every one else even comfort class before bringing my salad . Will never pay to fly 1 st class on delta " Skywest " again. So disappointed ! read more

I purchased a ticket from Delta in October 2010 for my father who is traveling to the US from Turkey. My father is elderly and a heart patient, so when I purchased the ticket I made sure that he had plenty of time to make his connection in JFK. We were informed 2.5 weeks before the flight that the flight schedule was changed and therefore his connection in JFK would only be 1 hour. We were also informed that this would likely not be sufficient time for him to go through Customs and make his flight to Orlando. His flight to Orlando is the latest one that day, so he would likely be stuck in JFK. Rather than offering to provide him with a hotel nearby JFK if he were to miss his flight, Delta's solution to this problem was to connect him through two different cities (Paris and then Atlanta) or provide us with a refund (2.5 weeks before he travels which makes it impossible to find an affordable ticket). I relayed to Delta that my father was elderly and a heart patient and therefore it would be difficult for him to have two connections, and the response I received from the representative I spoke with, her supervisor and the person I spoke with at the corporate offices was basically that Delta is not at fault when there a rescheduling of the flight. How does that make any sense? I did my job by choosing a ticket among many that worked for our particular circumstance, paid for that ticket and relied on that ticket. Delta, on the other hand, changed the scheduling, which is understandable, but refuses to accommodate its customers that relied on the ticket before this rescheduling took place. I am outraged at the lack of customer service by Delta. I had been dedicated to and had been a fan of many years. I escalated my issue to corporate headquarters and spoke with Ivory who indicated that she did not have manager who interacted with customers and the best advice she had for me was to write a complaint. Excellent way to deal with customers. This time, my father is stuck with the ridiculous options the representatives offered. Think twice before purchasing a Delta ticket! read more

Purchase tickets about 2 months in advance from Seattle to George Town and back. On return trip I was not given a seat number, I attempted to ask at the Delta desk as instructed and was completely ignored, they would not even make eye contact. After someone else leaned over the desk at them they finally looked up. I had an opportunity to ask if they could help with my seat number. They did not say a word but pointed at another person like IwS a dog or something? I then asked the person instructed to how I get my seat number. She stated to check in with zone two and it would be assigned. When I checked in with zone 2, they still did not have a seat and told me I would gave to wait. They loaded everyone else and I was left to wait. When I asked why I did not have a seat when my tickets were purchased over two months ago, the staff at the counter stated, "JUST BECAUSE YOU PURCHASED A TICKET DOES NOT GUARANTEE YOU A SEAT". WHAT????? They were very rude, refusing acknowledge me or pointing fingers as if I was a dog. I have never been treated so rudely thousands of miles from home and have staff refuse to help or even make eye contact! And what the heck, was the comment about my seat not being guaranteed. I want a full refund for the abuse and rudeness inflicted by Delta staff and intend on making complaints on every sight I can findZ, read more

I highly recommend Delta for international flights. We flew them direct to Hong Kong from Seattle and from Bangkok (BKK) to Seattle with a layover in Tokyo Narita. All three flights were super-smooth. Check-in agent at Bangkok provided advice on which items to check and to purchase batteries if necessary in order to pass security at Tokyo where electronic items were powered on and tested by security staff. We would have been fine, but having a dead battery could result in a camera being confiscated. Way to go Delta for having on-the-ball staff members in Bangkok!!! Food was well above average for an airline. Flight attendants brought us vegetarian meals which were requested when we booked. Seats were reasonable. Free alcohol. Good free entertainment options. For short domestic flights, I'll stick with cheap no-frills flights, but for a 15 to 20 hour journey that costs thousands, comfort is very important, and Delta really delivers. read more

Plain and simple, Delta SUCKS in their Customer Service communication, courtesy, and timeliness. Recently traveled to Israel with my mom, and we both confirmed our Alaska Airlines frequent flier #s at SeaTac when checking in our bags. I double checked prior to leaving Tel Aviv on the return. 2 mos later, there are NO miles in Alaska account nor Delta (thinking if went there instead). Alaska has been very courteous, efficient today, and I can't say the same for Delta. 2+ hours later, with long wait times and bouncing around from various people, including two different Supervisors within SkyMiles and then Customer Care, and I'm just upset. They are claiming that Delta doesn't have a system issue, and that it must've been the travel agent who made the reservation, and that they're not going to issue anything to make it right (i.e. miles). Um, no... it was the ticket agent when we checked in our bags, who either typed things in wrong, or it was the system that didn't acknowledge the clarification from her that morning. One small stop in the process is part of the process that went awry. Maybe it was the employee's error or the computer. But, geez, to be insulted and not feel listened to, and to have hours of free time wasted. Wow, just wow, and it takes a LOT to upset me. I have a choice in whom to fly from Seatac, and I tell you, that unless it's an emergency, I will steer clear away from Delta. Alaska is 10x + better!! Delta is touting how they're trying to grow at Seatac, but they're going to piss off customers so badly their business will suffer. Clean up your act, Delta. Kindness, respect, and understanding goes a long way! read more

The worst, just the worst service! I have flown for 40+ years and I will avoid Delta at all costs in the future. The ticketing is a nightmare, the ground crew service at the gate is rude and condescending. I had to wait until arriving at the gate for a seat assignment and when the lady from Delta arrived, I went up to ask her if she could help me get may seat assignment. She said, "just sit down and I will do those in a few minutes". When I was 12, my mother and father told me to sit down and I would listen but, to have a person who is supposedly in the service industry totally disrespectful is uncalled for. A simple, I have not done those yet but, I will in a few minutes then I will call you up by name or some version of I will help you in a few minutes. I understand if she was helping others or was very busy, maybe an interruption would cause some tension but, there was nobody there, I mean nobody so, a small amount of common courtesy would be nice. When I boarded the plane, the seat pocket in front of me was lined with tissues, like someone had a cold and was blowing their nose. Not stuffed down in, lined sticking out the top in plain sight. Totally gross and no way anyone, cleaning the plane could miss. This is the second time my family has had problems with the ground crew for Delta. In Oct 2013 my mother and sister were traveling home from a visit and my mother needs assistance so, a Delta employee wheeled her to the next gate area and then the gate was changed. My sister told several Delta employees that she would need assistance with wheeling my mother to the correct gate and she was told twice, someone would be along shortly. Nobody ever came and my sister was trying to push my mother to the other gate when another male passenger stopped her and assisted her in pushing my mother to the gate. Delta, is poorly run on the ground and it would only seem logical that there air operations would be just a poor. I will not be taking any chances with these people any longer. My advice to their management is, if your employees hate their jobs and people that much, administration but, get away from people. read more

I will probably never use Delta again.... so I was in Spokane, Wa on a family emergency... my dad booked me the flight but used the wrong birthday for my little one... so I was told that I could have her on my lap... so I get to the airport in Spokane at 445 in the morning to make my 545 flight... I go through TSA and the man checking my ticket literally says that my daughter is not an infant... I didn't really understand at first... so we get to the gate and the attendant says the same thing!! We are let on the plane and she is sitting in my lap... no questions about her age or anything on that first flight... the issue arose when I get to Seattle airport and I get on the plane and my little one is sitting in my lap... the attendant asks how old she is... I tell her that she is almost 3 years old... that's when I was told that her age was an issue... the attendant proceeds to tell me that there are 2 seats available farther up then where we were seated and goes and calls a supervisor... she proceeds to escort me off of the plane... and tells me to go to the help desk and the person there will give me a ticket price... then she wasn't any help in giving me the information I was asking for... I ask for a supervisor and he tells me to call Delta customer service and talk to reservations... so my dad does that and finally gets my little one a ticket... but the only flight available is at 9 at NIGHT... I've been stuck at Seattle Airport since about 630 now... read more

I purchased via Expedia an Alaskan Airlines ticket to JFK in NYC, but the flight was contracted to Delta. At the gate there was more confusion than usual due to many airlines contracting to this flight. But I checked in online the night before and had my seat assignment, zone 2 boarding pass, and things were pretty smooth. I would give them 3 1/2 stars. The Boeing 767 was clean and my economy seat way back in row 40 was pleasant, near restrooms, and service was good. They did not have blankets in economy, and the early a.m. Flight was chilly. There was a video monitor in the seat back in front of me as well as a USB charger outlet for my iPhone to charge up. If you take a maximum allowable wheeled case, try to put it in the overheads on the sides of the plain, because the overheads down the middle are not sufficiently deep. It was a good experience, all in all. It helped that I was calm and kept my expectations down. Happy travels! read more

Delta Air Lines continues to be one of the worst airlines I've ever flown. On a recent flight from NYC to Seattle, in Economy Plus, I discovered that my in-flight entertainment system was out of service. It turned out the IFE for the young male passenger in front of me wasn't working either. The flight attendant was all over himself flirting with that passenger explaining to him the problem and offering him 25,000 miles on his SkyMiles account as compensation. I must not have been good-looking enough because he only offered me a $150 voucher, explaining to me that I don't have a Delta SkyMiles account. When I informed him that I in fact I DO have an account and gave him my member number, he (seemingly) reluctantly looked it up, came back to my seat to confirm that I do have an account and that he'd credit the same amount of miles to my account the miles. That was over a month ago, still no points and nothing but an email from Delta saying it'll take 4-6 weeks to receive my voucher for $150. I also was stunned when the flight attendant told me they knew that certain seats' IFE's weren't working, but rather than tell everyone proactively and apologized, they waited for passengers to complain, and -- apparently -- hope the others wouldn't notice. Delta is one lousy airline. Not sure I'll ever use the voucher or the miles if I ever get them, but it's the principle of customer service, which Delta lacks in spades. read more

I will absolutely NEVER fly Delta again and am also spreading the word on social media to avoid Delta. Despite the good experiences on board it was absolute HELL getting to the gate, why you might ask? My boyfriend owns a business and had a trade show in Las Vegas and bought tickets for me and another individual (his business partner's girlfriend) with his business debit card 6 weeks before departing. However when we arrived to check-in we were referred to a special services line because we didn't have the debit card associated with our reservation. The counter agent refused to speak to my boyfriend over the phone or acknowledge the picture of the debit card that he had sent me while we were addressing this issue, instead she expected him to leave the trade show he was attending and go to the Las Vegas airport with the debit card in question. When I asked to speak to a manager she never presented a manager and refused to budge, insisting it was Delta policy and since the tickets were bought online and "close" to the departure date that's why we needed the debit card present. How is 6 weeks defined as close to departure date??? And what percentage of people buy airline tickets online??? I would imagine it's quite high in this day and age. How many parents buy their children airline tickets home from college at the holidays? We asked this question to the woman at the counter and her only response was, "that's different." How is that any different than our situation? I'm absolutely furious and it doesn't end there. Since Delta refused to budge on their policy they issued a refund on my boyfriend's debit card and instead made us pay with a different card but yet never charged the card we presented and instead charged my boyfriend's card again. Absolutely unbelievable, all that hassle and then they didn't even charge the card we presented, borderline credit card fraud at that point since they had already promised us my boyfriend wouldn't be charged anything. We still haven't checked to make sure they didn't charge him twice but I wouldn't be surprised if they did! The on board experience with Delta was great and their flight attendants went above and beyond to help out some individuals with international connections in Seattle but still we will never ever fly Delta again after this experience. read more

Unfortunately I have to take the flight back to JFK from Seattle after a horrifying experience flying to Seattle. I boarded a delta flight to attend a Science conference in Seattle on November 11,2015. The flight was overbooked and crowded, that I understand. The check in agent was very helpful and friendly but the flight crew was very unresponsive to my complaint. during my six hour flight i decided to purchase a sandwich as i am five months pregnant a gets hungry pretty often, The menu boasted grilled chicken wrap so i decided to order at $9.99. when i got the "grilled chicken wrap," part was a bit frozen and the other part was freezing cold. I asked for a refund and was told that refunds are not offered. i dumped the sandwich and endured my hunger for the remaining of the flight since i grew tired of the complimentary peanuts they served. advice, dont buy food on Delta, you will be grossly disappointed. read more

With the recent addition of a non-stop service from Missoula Montana to Seattle Washington, you would think Delta would welcome the opportunity to entice frequent flyers who have relied on other carriers in the area for their Seattle travel needs and show these customers why doing business with Delta makes sense. Instead, Delta continues to show their inability to adapt to a changing travel market - offering zero flexibility and forcing customers through their overly burdening "skymiles" program. Any attempt to contact Delta meets similar antiquated customer concern processes: press 1 for English, press 2 for support, and press 3 to be assigned a customer ID number - because that is all you are to this company: a small, insignificant, and unimportant number. The numbers they do care about are their fees: baggage fees, change fees, and upgraded seating fees. Review all of your options before planning travel with Delta Airlines, as there are far better companies in this market! read more

terrible, don' t ever give up someones seat when transferring from another delta flight at the gate 12 mins till departure and say your seat has been givin away and the door has been closed. read more

I had called up delta to reschedule my flight which was from Seattle to Greenville. My rescheduling was done without my consent, and even if so it was done to a wrong destination, and it wasnt that date that I was looking for. Anyways I decided not to do anything. I called the delta customer care to notify them and I was told I wasnt charged the fee. But when I went to check in I wasnt able to do it and when I called delta they tell me I havent paid my ticket fee, and all of this 6 hours before the flight!!!!!!. And they accuse me of lying saying none of their representative told me that I wasnt supposed to pay the fee!!!!. I had a tough time travelling with delta and I regret having chosen delta. I will never ever fly with delta and dont intent to give anyone good reviews about it. I had a hard time with all of this because of which I had to cancel my future plans elsewhere. NEVER EVER FLY WITH DELTA. I DIDNT EVEN WANT TO GIVE IT A 1 STAR RATING. 1/2 STAR MAX. read more

I was served a bottle of water early on a Delta flight to Amsterdam. I drank almost half then put the bottle in the seat pocket in front of me. Later, I took a sip. It tasted like chemicals. I knew that couldn't be right, so I took another. When it tasted like chemicals again, I opened the shade and held the bottle up to the light. It was yellow/brown and had debris floating in it. I showed the flight attendant and then took it to Ghge Marneth, a local red coat in Amsterdam. She took the bottle and started making phone calls. I felt fine and didn't want to miss my cruise, so I got her name and left. Within six hours, I started to sweat, my eyes teared up, my nose ran, and I threw up. My roommate told me I turned gray in the face, too, as she witnessed my illness. When I returned to Amsterdam two weeks later, I had Ghge paged. She said she was busy and would meet me at my gate one hour before departure. She stood me up, so I told the lady at the counter my story and asked for an upgrade. She called two Delta managers, Sebastian C. Elling and Iris Van Den Burg. They said the flight was too full to give me an upgrade and that the problem was still being researched anyway. I told them that two weeks was enough time and that they should have done something for me. It seems Delta doesn't offer compensation for poisoning a Skymiles member and then they gave me a new Skymiles number when I used the online complaint form. So now, not only did I get sick from their water, but the mileage earned on my trip to Amsterdam is gone. read more