Delta is a massive commercial airline company which means all the usual waiting, red tape, and silliness. But I want to give them credit. When you really need to change or cancel a flight, and have a good reason, they will listen to you and be human and compassionate. There are some very good, kind people working there. read more

2hr15 non-stop, fair-fared, cushy flight to sunny, pink sanded, crystal blue water-ed Bermudas. can now shut a friend's endless prattle on how cooool the islands (and curries) are. read more

I understand that delays happen and safety comes first; Obviously I'd much rather have a delayed or cancelled flight than having a fuel leak or engine failure mid flight. But my recent experience flying out of BOS to MSP was terrible... not the actual flight though. We boarded the plane on time and all was well. We sat at the gate for about 20 minutes before they told us there was a fuel leak that they were looking into but that it would probably fix itself once the plane warmed up (something about cold temperatures causing small temporary leaks). The ground crew inspected the plane, albeit very slowly from my point of view... a lot of people standing around doing nothing. Whatever this isn't a review about them, although I would think Delta could have convinced them to work faster. Another 30 mins goes by and the captain informs us that they discovered a much more critical problem with an engine and that we needed to get off the plane with all of our belongings, as the flight has just been delayed 3 hours until a part from another airport can be flown in. He said that they were already looking for another aircraft to take the place of the broken one. I was sitting in the back of the plane so I was among the last to disembark. Of course when I got back inside the airport, EVERY other passenger was in line to work things out with the Delta staff to get rescheduled. As I waited, I overheard the status of the situation from other disgruntled passengers: all flights to MSP were booked. So most of the people in front of me got on other flights and were gone on their way before long. How is this a fair way to handle this situation? Because of my place on the aircraft, I was not able to get re-booked?! Ridiculous! I sat and watched as the engine was taken apart, wondering where the aforementioned replacement plane was. When the reported delay was nearing it's end, they announced the maintenance would take another couple hours. No mention of any replacement plane. After that delay, they finally announced that the plane was fixed but they now were having trouble finding a crew of flight attendants. Another 30 min delay. After that, they announced the flight was cancelled due to a lack of flight attendants. WTF?! So they put me on a flight with a layover in DTW that boarded a full 12 hours after I arrived at the airport! The way they handled this situation was beyond terrible; there must have been half a dozen flights to DTW in the time I sat there waiting. They should have re-booked everybody as soon as possible. I shouldn't have to be a jerk (like so many other passengers were) to get re-booked. For the inconvenience, I was given a $50 voucher for my next Delta flight... read more

If I could give this airline a 0 star rating I would love to! Woke up @3am to be at airport @4am to board flight to JFK connecting to Cancun by 6am we made our flight to JFK with 1.5 hours delay pilot then stated "sorry for the clown show" Boston Logan airport has let me down Its my anniversary and my fiancé's birthday now we're stuck in ATL wont land in Cancun until 10pm we were supposed to be in Cancun @1pm!!! all they had nothing to say to us, I think their employees they got working outside need to do better The Whole company is a joke they don't Care for customers employees helping my fiancé and I also mentioned that it's a big scam money being wasted but more importantly TIME BEING WASTED I'm supposed to be in Cancun right now but I'm stuck at ATL airport all deLta had to offer us was a 15$ food voucher and a free drink is that all my 9 hours of time is worth?! I spend big money flying year round and I will never fly delta again the ladies at JFK NYC Tracy and Katianna were very helpful and weNt out their way to help us but we got shut down by the GM. Long story shorty Delta is TRASH I bought my flights 2 months ago boooked everything in advance to avoid this nonsense!! If anyone from the branch would like to contact me my email is Jrobles22494@gmail.com I need answers and I am demanding them now! Our trip is ruined my fiancé's birthday is ruined thanks to you guys! read more

Yeah, I love getting a $6 meal voucher when you cancel my flight and I miss the entire first day of my conference. Really makes up for it, Delta, and I really got a hearty meal outta that six bucks at Logan airport, it stretches real far. Thanks. And no, unless you are the only airline that flies where I need to go, I do not plan on flying with you ever again. read more

As I left for a trip home for thanksgiving from Orlando to Boston, I had a really great experience from delta airlines. However, the trip home was not so great. I took the allotted carry on and personal item on the plane. Same bag. Same belongings. As I'm waiting to get on my flight from the Boston Logan location, a women very rudely informs me that I need to check my bag. I continue to tell her that I took the exact same items on the way here and there was no issue. She continued to very rudely tell me that the bag needed to be checked and I had to proceed to get on the plane. I'm born and raised in Boston and know how some people can be. But her tone and just all over terrible attitude is what persuaded me to write this review. I don't think I will be flying this airline again. And I also don't think that in any way this woman was professional in the way she was talking to passengers. Let's see if my bags even make it to my destination. read more

Worst airline ever. Wouldn't reimburse me for a flight they cancelled. When you try to call and reschedule the wait time is 2 hrs! Awful customer support. Will never get my business again read more

This airline is prety bad internationally, and VERY BAD in the US. It has delays all the time. In a recent flight, they let the connection flight leave even though they knew it would have been possible to catch the flight. So I was stranded in Atlanta until the next day. They gave me a "voucher" for an airport hotel - I still had to pay $ 79 out of pocket. Among the re-booked passengers, i was the only one who complained vehemently about it. As a result, a more civilized supervisor came and waived the "voucher "fee". Still, as result, I slept just 3 hours and arrived home 12 hours later! They did not offer any compensation. Conclusion: very bad. read more

Delayed flight waiting for plane parts. Can't believe they couldn't find a functioning plane faster than fixing it. What a disappointment . Will never go thru delta vacations agsin read more

I flew on Delta Airlines for the first time this month. I will say that I am not 100% satisfied with there service and hope it improves. My mother was pulled over to the side when boarding in with no reason or explanation whatsoever. We experienced a 2 hour delay returning from our trip using Delta airlines as well and to add insult to our injury my mother's luggage was damaged. read more

Regular flyer to AMS from BOS on Delta Business Class. Have to rate DL service, food, and seats (they are former Northwest A330-300 jets) four-stars. I've never had a bad flight, service or connections in AMS. Schiphol Amsterdam is the best airport in Europe for connections (I fly to Luxembourg from AMS). Delta food service in business is excellent. The seats are 176 degree lie flat with full size pillows and a comforter. Fares can be steep, but I find if I book well in advance there are some decent prices on business class fares to AMS (and to my final destination LUX). I fly 4-6 times a year to AMS and this is my dedicated airline. FYI, Air France with any connection over CDG absolutely sucks. CDG is a horrible airport for connections. Go Schiphol. read more

In my mind, Delta means professional, clean, on time despite their past-time reputation "D"on't "E"ver "L"eave "T"he "A"irport they are pretty good. I think a big reason why I love them is that they are not stingy crooks like the other airlines - Earth to airlines: taking away FREE beverages and snacks is like Balenciaga charging me extra for the cotton storage bag that comes with the purchase of a handbag or belt or wallet or whatever- bottom line, flying is known to be a luxury so keep it that way! Well, Delta does... If you have not already, please ask to try the signature Biscoff cookies; a big reason why I fly Delta. In fact, they are generous enough to give you more than one snack but you gotta ask the right way. Read and learn: FA: Something to drink? Me: Yes please, Diet Gingerale. FA: Oh, sorry - we only have Fresca? Me: Ok, Diet Coke please, with ice. Note: Airlines really should carry Diet Gingerale - hello? Motion sickness? But no airline I know of does.. FA: How about a snack this afternoon? Pretzels, peanuts, or Biscoff cookies? Me: Can I have peanuts please, with my Coke, but you know, do you mind if I also get Biscoff because they remind me of Delta and I was thinking of saving it for later? FA: Of course! Here's two, just in case! See - I LOVE DELTA!!!!!! Recently though, about a week ago I flew from Atlanta to Boston and folks, when you're seated in economy, it doesnt get better than seat 10B - I mean I was right behind First. So naturally, Im expecting a lil thirst quencher no more than one hour into flight time. Well, I looked all the way back and saw ONE flight attendant pushing the cart starting from the back. And seriously, they move like molasses..so after 30 mins of this, I use the bathroom in the front of the plane where I spot the other FA standing behind a cart and "dilly dallying" I said to him, wow, your friend back there is all alone and us front row folks still havent had beverage service.... His response: sorry, I am on it right now. He literally followed me to my row with the cart in front of him and people near me started clapping. I think he just had an off day, plus he had a 5 o'clock shadow..rough night? Eat a Biscoff, suga.... Love Nunes read more

The worst airline ever. Purchased ticket online. On my departure date I tried to check in, says my ticket was refunded for no reason. Agent called help line for hours nobody answered her call. I missed my flight. Waited for another hours to be told my refund won't be in my card for another week. And it was the only money I had to fly with. They don't care about customers. read more

Delta has the WORST customer service. On the way to boston the staff was rude and short. When I asked for a blanket she gave off a dirty look and was told I would have to wait because she was too busy. I don't mind waiting but she was just over the top. On the way back to LAX for some reason I wasn't assigned a seat even though i checked in online days prior. As I walked up to the desk the two delta staff members didn't even acknowledge my presence they kept on having their personal conversations finally I get a glance from one of the staff members and when i explained the issue with my seat they looked at each other and I was told that they were required to help me until an hour before the flight time (it was 5 mins too early) some how even though I had checked in online and had saved two seats towards the front they stuck me in the back by the restrooms. NEVER AGAIN!!!! read more

Rude, impatient, poor costumer service. On top of that their Airplanes are falling apart. I had my first flight today delayed for 5 hrs because something on the plane was broken and needed to be fixed. I had to change my flight and the second flight I got on ALSO was delayed do to maintenance issues. They had already loaded us into the plane and we sat their well past our departure time. When we got in I was too late to make my connection (even though the plane was there with the door open and attached to the gate and no one would let me in through the door to get to the gate. The woman I asked gave me an attitude even though I was close to tears after being delayed 8 hrs and knew that was my last chance to get to Austin). So now I'm here over night, I'll get in a whole day later than I was supposed to and without a hotel because they said they didn't have any left. The customer service has been horrible. I was literally crying in the airport. I fly ALL THE TIME. I have never ever in all my time had anything like this happen. And did I mention how incredibly rude the service representatives are? Like its my fault they had 2 mechanical delays. I will never use delta again. Update: went over to sleep near the customer service desk and they were giving out hotel vouchers. Absolutely unbelievable. read more

The only thing worse than flying Delta would be if the plane crashed. On second thought, perhaps a crashed would have been preferable. Worst airline ever. read more

Our original flight was cancelled. Upon re-booking, the woman at the gate, in Boston, assured and reassured us my luggage would be placed on the new flight. Guess what didn't arrive in our arrival city? No effort was made to get the luggage to me quickly and I ended up getting the bag on the 3rd day of a 4 day trip. Nope, never again. I am an experienced traveler and have had luggage delayed before. Never has it taken that long to arrive and never have I been treated so poorly. read more

Frustrating trip to China on a Delta codeshare. Could not get a boarding pass online for the flight to JFK or PVG because they need to verify the visa which all seems reasonable so arrive early to the airport to get everything arranged and settle in for a little NC day of travel. Arrive to the front counter and they tell me to go through security and speak with a gate agent inside and they will take care of printing the boarding passes. Well go to a group of gate agents who are chatting after they have closed their flight and they tell me that nothing can be done until 1hr before the flight is scheduled to take off while at the same time the other agent begins to debate whether that can issue boarding passes for their partner airline. Reservation was made through delta so hearing they can't issue boarding passes for the second leg on China Eastern when on the display next to us it shows the delta flight number and the china eastern number just below it is odd to say the least. To this customer it just seems like they didn't want to bother with another flight and apply some customer service. At least they could continue their little chat uninterrupted. :-( Will try to avoid Delta in the future due to this experience. read more

I just took Delta to Boston and AA back to NY for a round trip. I see sharp difference between the quality of flight attendants on these two airlines. While I encountered an absolute asshole and bully on AA 4764, Delta's flight attendant made me feel home. read more

Delta used to be the class of the airline market. No longer. Now they are fancy commercials with no delivery of service. I have not a a flight on time with them in the last 6 flights. They have lost baggage 3 out of the last 6 and the flight attendants act as if they are more interested in taking time off than servicing the customer. Today they succeeded in sending us to the wrong gate for cancelled flight (after a late transfer) and then making us run to another gate in order to make the replacement flight only to not have that flight not leave on time. read more

Had a baggage issue, was never given correct information or a claim properly and can't seem to get reimbursed. I then called in and got a rude, and snark baggage claim rep who continued to bait me and already made a miserable situation 10x worse. read more

Don't use this airline if you need travel assistance. Yes the airline you choose DOES matter. My mother, a 73 year old lady, and she was under special service request to be assisted with wheelchair. During her transit in Detroit, MI airport at the gate, about 30 minutes before getting into her next flight to Boston, MA she was treated extremely rude and disrespectful by a woman that was working at the Delta Airline gate. My mother's phone rang (I called her to make sure she was alright), the woman told my mother that she should not be using a cell phone. Even though my mother does not speak English very well she understood what the woman was telling her, and my mother hand signed her that she would find the phone to shut it off. So she reached inside her purse to get the phone, but she had a hard time finding it, so she took some of the things from her purse out to the table to try to make it easier for her to locate the cellphone. However, the woman kept on screaming at her and threw the things that she put on the table to the floor. My mother said to the woman "please don't do that", but hearing that she got even more aggressive in throwing my mother's stuff from the table. My mother's mouth was in pain from mouth infection during that trip and was exhausted from the very long travel time, so she didn't even have the energy to respond much to the woman's mean behavior. This is an unacceptable behavior, especially to an elderly woman. My mother was telling me the story with tears!!!!!!!! I did submit a complain, the respond was like a copy and paste message, and they give $100 coupon. That doesn't make up for my mother's tears. You people need to fix your customer service. read more

Bad weather delayed my flight into Boston Logan on 7th April 2016. The baggage staff in Logan heard how inconvenient this was for me (missing connecting flight to LHR), and even though they are not compelled to do so, checked me into a hotel and gave taxi vouchers as well (paid by Delta). It was a code-share with Virgin Atlantic. They also booked me into the executive lounge for the later flight even though I only paid economy for this flight. Delta seem to be the absolute opposite of American Airlines - they care about their customers having a good experience. This was my first flight with Delta, and I will now book Delta in preference to other N American airlines in future. They made the very best of an unfortunate situation that was actually beyond their control. read more

Why is there no option for 0 stars? 16 hour DELAY.. are you serious? No there wasn't even a huge storm to make the delay justifiable, for 7 hours they kept delaying saying the plane would arrive in 10-15 minutes.. And then at 11pm say they're going to "delay" the flight until 10:30 am the next day.. Very professional delta, very professional.. Never again read more

Courteous staff. Reasonably on time. Comfortable seats. Good planes. Thank you delta for my recent flight to St. Paul.

Traveling is something very important to me. Delta is the worst airline I have ever interacted with. I was supposed to fly out to Florida, but they ruined my trip therefore I couldn't even go. They had us wait on a plane for four and a half hours not moving because they were waiting on pilots to show up. Finally when they did show up they notified us they were already working extended hours and they'll try to get us out. Not very reassuring or compassionate as we have been waiting on a plane for four and a half hours with no answers. Finally they tell us to get off the plane because of mechanical issues. Then we have to wait in line at the terminal where they have one person at the desk with a long line of people upset and frustrated. They reassure us we will fly out in an hour. 20 minutes later it's cancelled again. I couldn't make any of the other flights as they were days later. I did get refunded, but that doesn't take away the awful treatment from this airline. read more

The flight itself was fine, no complaints about that. The check in process at Logan was confusing and time consuming. The signs do not indicate you MUST check in via computer, it looks more like you have the option to do so. If you don't and wait in line you have to go back and login via computer then drop your bags off. If you have a problem checking in you must wait in a separate line. This line had 1 employee who spent well over 20 minutes with one customer. Very frustrating. I would suggest a larger staff at peak times (should be a given) and signs that clearly state the check in procedure. read more

Delta is my airline of choice. I flew over 150,000 miles with them in 2013. They have great customer service and I hardly ever had delays. Be a smart traveler though and avoid bad weather locations for layovers. Their Delta lounge is always relaxing prior to a flight and the flight attendants are always very courteous and efficient. My only problem with Delta is that their website is difficult to navigate. read more

On our recent trip to Sedona, Arizona we were fortunate to have flown Delta Airlines from Boston-Detroit-Phoenix. The crew was courteous and professional. I appreciated the pilot addressing the passengers when there was a need to know what was happening; in this instance - we were running AHEAD of schedule! read more

Flew Delta on a connecting all day long travel day on black Friday with two kids under three! Service from the check in desk through the flight was exceptional! We were greeted warmly, planes were clean, entertainment state of the art (and free!!) And seats roomy! The attendants were patient, accommodating and even offered to do anything we needed to make us happy when our son was having a meltdown. They never made us feel like a nuisance for having a toddler on board! Thank you Delta! read more

This is the best airline I have ever flown with. I called to reschedule my flight a few hours before it was due to depart as my bus was late due to adverse weather conditions. They very quickly changed my flight for no extra cost. Unfortunately there was very long delays and I missed my next flight. I turned up at the delta desk after security and the employee put me on the next flight for no extra cost. I have never experienced such excellent customer service from an airline before and prices are reasonable. Thank you! read more

Boston-based customers paying inflated prices My Delta experience... I go on-line to book two round trip first class/business class tickets to Kigali. I find two essentially identical flight plans, one out of JFK and one out of Boston. The only difference between the flight plans is a connector flight from JFK to Boston, the rest of the itinerary is identical. If we fly out of JFK instead of Boston, the per ticket price difference is $2411.50 less (for a total difference of $4823). If we depart out of JFK, we will arrive in Boston after the connecting flight to Amsterdam is already boarding (38 minute layover). If the JFK flight is delayed at all (which is likely because its later in the day), or if there is any significant distance to walk between the two planes in Boston, we will not make the next flight. I contacted Delta through the Medallion reservation line answered all of the robots questions and took the option for a call-back. Delta called back twice and hung-up as soon as I picked up the line. I called again and this time took the option to hold. Eventually I was connected with an agent who was very friendly and helpful, this agent couldn't offer any explanation for the huge pricing discrepancy and agreed that the likelihood of making the Boston connection was low, as she put it - you need at least an hour layover in Boston. She put me on hold so that she could contact customer service. She never came back and eventually a second, less friendly and definitely less helpful agent picked up and I had to start from scratch explaining my issue. This agent told me that the pricing discrepancy that I was seeing between JFK and Boston was because the flight plan included Business Class and that this was not offered out of Boston. While she was saying this to me I was on Delta.com and could see that the one segment of the flight that was Business Class (AMS - KGL) was displayed both out of JFK and Boston. At this point I asked to speak to a supervisor, the supervisor confirmed that what I had just been told was untrue, but told me she could do nothing to resolve the pricing issue, her explanation was simply that flights originating from Boston are more expensive and there was nothing she could do about it. In other words Boston - YOU ARE GETTING FLEECED! read more

NOT HAPPY WITH OUR DELTA EXPERIENCE! Scheduled to fly out of Boston last Monday at 8am, to arrive in Bermuda, our vacation destination, at 11am....with the time change, just a 2 hour flight. We boarded, taxied down the runway, then pilot announces that a trouble light came on, and went back to gate a de-boarded, while they troubleshooted the problem. OK, they found a part that had to be replaced, then announced it had to be flown in from Atlanta. What? Can't they have replacement parts in Boston, where the airline certainly has a major presence? The part arrives, we watch out the window, three mechanics, looked like the big dig where one guy works, the rest watch! It goes on and on, meanwhile, the inside staff just keep making these inane announcements, just another half hour til we board, another 10 minutes....on and on. They bring out wraps, chips, and soda, which we did appreciate, but come on, this really was sucking worse and worse as the day went on. Finally, they announce that the part is in, HOWEVER, we have to wait for the next shift change and a new crew, with a takeoff time of 7:15PM. I asked for food vouchers to buy dinner at one of the terminal restaurants, they respond NO, WE DONT DO THAT ANYMORE, WE HAVE MORE WRAPS COMING OUT SHORTLY. REALLY?? Like we want more of their crappy airline food, the same stuff they fed us a few hours ago? We went and bought our own dinner just to take a break from their incompetent faces and attitudes. They gave us $50 credit toward future flight purchase, which will go down the toilet because I'll never use them for travel again. Jet Blue all the way, from here on in, which is what I should have done originally! We finally got to our destination in Bermuda just before 10PM, so we paid big bucks for a day at the resort that we never got to use. Just a bummer of an experience. THANKS FOR NOTHING, DELTA, read more

ok, given i haven't flown much but i know when something is not right. here's how my day went. i had a ticket to go from boston to detroit to marquette, mi. the flight is delayed coming into boston, and then begins the series of events. i don't make my connecting flight in detroit which means i get re routed to minneapolois, and from there i'm supposed to end up in marquette at 9pm instead of the planned 5pm. only we end up sitting on the plane in detroit waiting for about half an hour while they load baggage (???), and therefore we are late to minn. no more flight to marquette for the night! im told where to go to get info on hotel vouchers and new booking. i wait about 15 mins because nobody is there. finally someone helps and i'm eventually in a hotel about 20 mins from the airport (tho we pass about a hundred on the way). have i said enough? i' still praying to make it to marquette tomorrow! read more

On Wednesday, a good buddy of mine and I had a flight from Charlotte, NC to Bangor, Maine, with a layover in NYC. Long story short, it took 3 days to leave NYC, and we did not even get to Bangor. They were only able to offer us a flight to Boston, which is still 4 hours away from where we are trying to go. As we are 17 and 18, this is a nightmare experience as it's also our first time flying alone. Once in Boston, we are looking for a red coat helper to try and see if they can assist in getting a hotel for the night. The help desk is empty, so we search the whole terminal, and once we find a red coat, we are very rudely told by Eva D. that she doesn't have time to help us, as everyone is looking to get rebooked, although there was not a single person disturbing her at this time besides us. We were quite confused at this, because that is also her job, so it's assumed that she should do her best to help everyone who approaches. As we walked away furiously, she says that the age to book a hotel in Massachusetts is 21. We google this to clarify and are shocked that Delta would so confidently send us far away from our destination with no place to sleep! Luckily, we were able to get a hotel thanks to a friend over 21 in the area, no thanks to Eva D. read more

Buyers beware! Last August, my husband and I booked a flight with Delta Airlines using 32,500 miles as dictated on their website. Today, the same flight was offered for 22,500 miles. When I called Delta to ask for the refund of miles, I was told it would cost both my husband and myself $150.00 each for the change fee! Obviously, we weren't going to be duped by this tactic, so I asked to talk to a supervisor. I told him that I was well aware that he had the ability to honor my request and that hotels, department stores and car rental agencies readily do so with respect to their valued customers. After a considerable discussion, the $150 was now reduced to $75/ticket...another bogus offer I refused. And please note that both my husband and I had to pay $60 to use our miles in the first place! So please beware when you purchase your so called 'reward' tickets with Delta. You could end up losing miles and money! read more

I NEVER post reviews, but I am yet again bruised from a Delta flight and passengers need to know what they are signing up for when they book with Delta. In my experience (and I fly a lot for personal and work travel), Delta is consistently terrible. They have lost my luggage several times (the worst was when it happened when I was both going to and returning from a trip!). Most recently, my husband and I booked with them for a non-stop flight to Indie (this is the only reason we booked - Delta is one of the few if not the only airlines that actually flies non-stop to Indianapolis from Boston). They emailed us to let us know that our flight miraculously changed and we were now booked on a stop-over flight through Detroit. They never called to tell us this or give us options, but instead just re-booked us at the same price (since when is a stopover just as expensive as a non-stop?). On top of this, we were never given any reimbursement of any sort. As we were sitting on our delayed flight preparing to spring from one end of the terminal to the other to actually get to our destination, we found out that fellow passengers who also went through the same abrupt change actually received vouchers. Through all of this, Delta has never bothered to acknowledge our outreach, even when we personally called them. Needless to say, we are yet again left frustrated heading into the holidays thanks to a Delta flight. I doubt we are the only ones. It's a shame what airlines can get away with these days and Delta seems to push this more than anyone. Safe flying out there and good luck! read more

Guess who I'm never flying with again? And let me tell you why! Took Delta from Boston on April, 10th, 2015 through Minneapolis to Moline IL. I had a THREE HOUR layover and they lost my CHECKED bag that I paid to check. It is now Sunday, April 12th and my bag has never shown up. I've been wearing the same clothes for 2 days. I was told my bag would be delivered by 10 pm Friday. When I called the 1 800 number on Saturday they gave me to see where my bag is, a recording told me that it would be a 23 to 55 minute wait and that a service representative would call me back ... which she did, maybe, 30 mins. later. She said she would message Minneapolis and I was welcome to call again on Sunday if my bag didn't show up. She had a totally monotone, I could care less attitude. I was told the bag was still in Minneapolis Saturday morning. It was still in Minneapolis Saturday afternoon because it was never put on the afternoon flight to Moline on Saturday either. I know this because I drove to the airport to see if it had come in on the afternoon flight. It's Sunday... and the bag still isn't here. Never again. I would give them a zero if I could. KC read more

I'm giving one star because zero stars isn't an option. I've flown Delta several times and everytime there seems to be baggage issues whether it's with me or someone else. Do the stewardesses know what Delta's requirements are or they just eyeballing it? It's either they think my carry is on is too big - which it isn't, I brought the delta baggage size requirements to the store when I purchased the luggage to ensure I would be in compliance with their required measurements. I also applied for and received a credit car so I could purchase tickets and not have to pay baggage fees - but when I bought the ticket, you were unable to use the credit card on the first purchase, hence a baggage fee when I went to the airport. I didn't sign up for a 95 dollar annual fee credit card to pay a baggage fee because the delta clerks at the gate can't figure it out. Flight attendants have been below par in my opinion. The fact that I'm flying at night and they've had a long day should affect the service the people on the flight Customer service, on the ground and in the air is unacceptable. My recommendation is fly jet blue - I've never had an issue with them and have heard when people do have an issue, the customer service is fabulous at attempting to correct the problem asap. read more

Scammed by Delta Airlines on Christmas. We were duped into rebooking our 6:00am flight out of Boston to Costa Rica for a later much less desirable flights to LA with a 12 hour layover and then red eye to Costa Rica. Once we "pressed the button" to accept the new flight, we saw on the website that Delta had reinstated our original flight. We immediately called customer service, and were told that the original flight was already full. We asked how a flight that had been cancelled could be full within 5 minutes. We spent the next 4 hours with customer service (until 3:00am) waiting for a supervisor (who never intervened) to help us. After being offered several different flight patterns with multiple stops, layovers, etc, we were finally offered a flight going out on the 26th. There is no question that Delta had overbooked our first flight, and posted cancelled to get people to rebook on alternative flights. We spoke with a supervisor this morning who basically customer serviced us with weather problems across the country, blah-blah-blah, and sincere apologies. They did not offer any compensation for our loss of a vacation day, loss of resort payment, upgrades, etc. When I pointed out that our flights going out on the 26th also already have a "delay" status (even though it's 24 hours before departure), and that we were being prompted "press the button" to rebook, the supervisor said, "don't press the button to rebook or you will lose your seats. You are good to go." By saying that, our rep had verbally confirmed that we had been purposefully tricked out of our original flight, and that the system was trying to do it to us again. Delta Airlines, among many others I'm sure, is an unethical institution with no consideration to the months and years families spend saving up for these trips and planning for travel. Unfortunately the same thing happened to us a few years ago with a different airline during the holidays. The airline industry is taking advantage of families who can only travel together during the holiday break by increasing fares during this period, and then by overbooking. Guess we won't travel on the holidays again. read more