Much like the animals at the Topeka Zoo you pretty much get a beverage and a bag of peanuts... but the employees at ths particular airline have American beat by miles for service with a smile and for trying to help. But the $25 baggage fee (what am I supposed to do, carry my clothes on my head like I'm a servant in Zimbabwe?!) is just usury and quite ridiculous. It's not just you Delta but all American Carriers and Airlines - I HATE YOU. read more

I am so upset with my flight attendant from Detroit to Miami on July 16,2019. He was lazy. I am going to start by saying that I was on seat 2 C flight DL1829 departure 8:30 am and we had just landed. I asked the airline stewart if I could use the restroom before he opened the door and he said yes. I went back to my seat and left my phone on my seat. Then when I got out which was fast. And I saw my seat and my cellphone was gone. I told him my phone is gone and he said the guy behind you went searching for you. I said but you saw me go in the bathroom and I asked you if I can use the restroom before opening the door and you saw me put my celular in my seat. He just stayed quite next to the captain of the plane who stood like a nutcracker without blinking his eyes at me. The steward told me to run outside to catch him. I told him catch whom? I don't know how he looks like. He wouldn't tell me anything but to go after him. When I left the plane I approached the Delta people and asked for assistance. They didn't have my phone either. They paged Cornelius after I requested so many times his name and the security guy went inside the plane to talk to the steward . And after 20 minutes they did. Then they told me they were going to hold Cornelius luggage to run downstairs to get my phone. I did that by the time I got there all the passengers in my plane were gone. No one in the luggage department knew what I was talking about. I went to the lost and found and nothing. They sent me upstairs to talk with a men with a red vest and I did and nothing he was as rude as my Stewart. Told me he had no phone and couldn't do anything and left me standing in disbelief. I asked for his name and he wouldn't give it to me. Until I told him I was in Miami to do a story and I was going to include him on it. He came back and very briefly game his name. Then I was able to call home and my phone whom ever had it turned it off. No one in the airport had my phone. The last location was in a service information in the South in which a very nice lady by the name of Hady felt compelled and walked with me to make a report in the 4th floor. At this point I walked all over Miami International Airport asking for help and no one had my phone like the so called first class steward told me. If anything by writing my experience do not trust anyone even in first class. Lost all my contacts, pictures and much more. Delta will meet my lawyers very soon! read more

Words can't explain how pitiful this operation is. Our family flew from Miami airport got assigned seats on the exit row. Our 11 year old kid that has only flown once was re-assigned to sit 15 rows away from us. When entering the plane we ask why our family wasn't sitting together? Apparently $490 per ticket isn't enough money for a round trip from biloxi-Atlanta-Miami and home again. This operation could care less about anyone. You will be herded like cattle and treated as if you are an inconvenience to them. When sitting in the exit row the attendant named Stacia ask if I could understand English in a bitchy voice. I'm from Thailand but have been here 20+years and keep in mind 75% of this flight is foreign or Spanish speaking. What an insult. On another note I personally believe that delta has a game they play when their crew is running behind. They simply come up with a random b.s. reason your flight is delayed. Such as (yellow light, sensor, greasing bolts) it's all b.s. ladies and gentlemen. They know if they say it is mechanical people won't be so upset. Safety first right. That's just the excuse because these incompetent fools can't do their jobs. Ridiculous ridiculous ridiculous! read more

Once onboard the flight staff was accommodating. But I have one BIG complaint.... Delta allowed me to check in the night prior to my flight however, I could NOT select my seats. Further, they placed me on a standby list because the flight was full. This is unacceptable because I purchased my tickets four months ago. I should be able to secure my seats prior to the flight. read more

I love Delta. It is the best US airline to fly on.

Delta is awful they cancelled our flight today from MIA to JFK due to weather but there are 2 flight that took off before us with no problems and the flight after us is still on time. The delta employees was not helpful and tell us to call they reservation line and they were not helpful either. They don't care about the passengers at all and no apology from them at all. read more

Damn Delta, you pissed me off this time... Flew from Boston, through Atlanta, and then on to Florida (at least that was the plan). The flight before mine was delayed, which caused the pilot for my plane to have "too many hours" in the seat to continue on to Florida. Ok, absolutely no problem with me... These things happen... But, DON'T EVER keep the customers waiting in the airport and simply tell them that you are "looking for a pilot..." This is ATLANTA, your BASE. Your HOME BASE... It isn't a small regional airport in Kentucky.... And I know for a fact, because I have relatives who work for Delta, that you have people on standby with a 2 hour recall period waiting to solve these types of problems! So, 5 hours later you decide you can't find a pilot and give us each a $50 voucher, a hotel room, dinner and breakfast. Wouldn't it have been easier to try to reroute most of us?? Personally, I opted to have the last leg of my journey canceled (GA to FL) and drive myself. My "reward" for canceling the last leg of the trip (and not costing you a hotel with meals)? $15. Yes folks, $15. You can't even get a burrito and a soda in the ATL airport for $15. Fellow Yelpers, always assume that an airline will try to get one over on you if they have a chance, and I gave them that chance. Yes, I called and complained when I returned home, and got another $100 voucher for my next Delta experience, but I'm sure that will come with stipulations I have yet to discover... I would still seriously like to know Delta's secret website to the $15 fare, but I'm sure the Delta Secret Police would take me out if I ever found it... read more

Our flight attendant, RICHARD MARTINEZ on flight 1340 from LA to MIAMI was so amazing to all his passengers. Service like his should not go unnoticed.......Thank you Richard for awesome service that made our experience the best! read more

The day of my return with my family, 07/13/2019, Flight delta 650, we arrived at the terminal at 7:10 am, at 8:20 am we checked the flight and the representative said that we should be at 11:30 am on the door, (what door? Now I know which door the representative was talking about, but I am the passenger, I do not work in an aerial terminal to know it) At this time we approached and asked for our flight they sent us to the information department, the representative In the information department we explained that our flight had two (2) hours of delay that we should look at the information board, the same on our flight said: ESTIMATED 1:20 PM, we were sitting looking at the information board all the time, the surprise I arrived when I changed the information directly from ESTIMATED 1:20 PM TO ABOARDING THE FLIGHT, at that moment and without wasting time we went to the immigration line, while we made the line we heard our names so that we could go to the door 12, when immigrating and customs and approached us and explained that the flight was gone and it was our responsibility to have lost the flight, however much i explained to all the representatives always put the blame on our shoulders, they told us that we were not in the door they told us, my question was, if immigration was not the door they were referring to and they said no, I told them that they knew it, not my family and I who were the passengers. We went to see the representative of Delta in search of answers and better news, Mr. Rafael or Francisco, I do not remember his name exactly, I only knew that the supervisor of the Delta Airlines was a Mexican, with no luck either, he told us it was our fault and I told him to know that it was a disrespect from him and the company that represents Delta Airlines, he also wanted to charge us $ 330.00 each for the next flight, fortunately there are always people who work in giving solutions to customers, we found a representative of Delta which will not mention his name to protect him, he told us to talk with American airlines to see if this Airlines had better price and fortunately we get an excellent price, I attached the return ticket with that airline that gave us good news by telling us that with them we would not have What to pay if the flight was leaving, that airline would not charge us as Delta's supervisor charged us. You can do your research to corroborate everything that I have explained to you. Finally I let you know that I am going to alert all travelers who decide to fly to Cuba with their airline to desist from using their services, because the staff that you hire are still a long way from learning and giving excellent customer service, giving a bad opinion on the review in google, yelp and social networks, my family and I are very unhappy and very upset with the service provided by the airline Delta airlines. Ysaac Tamayo, Sandra Diaz & Isandra Tamayo Diaz PD: I never fly again with this airline. read more

I love Delta and the staff specially Martha Alvarez who help me and my husband on 2/1/17 when we forgot my husband passport at home ! She help us in a way a never see an employed ill never forget her ! Thanks Martha Alvarez , thanks Delta for such a wonderful Service read more

Long lines equaled plane taking off 30 minutes late. I thought early morning flights always took off on time? I shall stick with Virgin or Southwest and FLL instead. Lines aren't like MIA's and there aren't rude workers either. My butt is still sore from the hard seat. Virgin is way hipper and nicer more attractive workers. read more

Worst airline ever. Does not care either. 2 stars because some of the employees have try a little harder than others, but it's beyond words how bad they are.... read more

I fly a lot and I fly Delta the most and they treat their gold flyers well and it is easy to use your miles as I have use over a million miles on tickets. read more

Delta is the BEST next to Virgin now that they a partnering up together can you say unstoppable!

Heartfelt thanks to Delta Airlines for waiving the $200 cancellation fee on my return ticket to NYC, for placing me on another flight on January 15th and even upgrading me to comfort seating at no additional cost, the flight insurance I bought in case of emergency did nothing for me except STEAL my $20.00, but there will be a review on them very soon !!!! I have been to hell and back between november and december with my mom who suffered a stroke and has been slowly dying but the Delta crew had a heart and went out of their way to solve my situation, so goodbye Jetblue, hello Delta thank you, thank you, thank you and Merry Christmas to you read more

I have always had good experiences with Delta. I have appreciated the food and customer service, and the places I have been to when using the airline. This is one of the most popular airlines in the world. I highly recommend it. read more

Linda E. at the Delta gate was so friendly and sweet. she answered all my questions and helped me fix my flight. good job hiring delta!

Horrible experience with Delta including being called a racial epithet by a Delta employee, consistently bumped from selected seat to awful seats to accommodate airline employees, serious safety concerns, and sourpuss/arrogant customer service generally. The general attitude of a typical Delta employee is that she's doing me a huge favor by allowing me to fly on their rust bucket, sardine can of an airplane. And then they start the flight with the corporate idiot, Ed Bastian, lying to passengers about how passenger safety and comfort are their number one priority. Lies are Delta's (and Ed Bastian's) stock in trade. read more

Terrible service in Miami, I had a note book which they considered a carry-on and made me check my bag as a result. They are rude and treat people like they should be thankful they are ene letting you on the plane.. Robert P working Gate H11 was extremely unprofessional and grabbed my bag from l hand and told me he was checking it in- didn't ask. I said no, he said yes and he took it . It appalling how they treat paying customers . Delta should re train their personnel and help them develop some interpersonal skills and how to deal with tense situations. This is their job - they are not doing us a favor by assisting passengers. read more

This is the first time I've taken Delta for many years. I took a flight from Ontario Airport to Greensboro what a connection in Atlanta. On the return I was given an hour 16 minutes layover, flight from Greensboro was late over 1 hour by the time we departed I've missed my flight to Ontario. My back's meanwhile had gone to Ontario, when I was in Atlanta I want really good customer service rep and supervisor who was extremely rude and try to tell me I needed to pay for another ticket. They try to divert me from Atlanta to Salt Lake City then to Ontario. Finally I did get a flight to Los Angeles airport and was told to pick up my bags at Ontario Airport upon arrival to Ontario after I finally got into Los Angeles there was nobody at the ticket counter or baggage claim available Indy Ontario location e-service customers. Nobody knew what was going on nor did they know exactly when anybody will be available at customer service, Ontario is supposed to be a international airport yet there is no staff available to service the customers representing Delta. I found the service very incompetent and confusing. Delta appears to be more interested in filling the seats and actually servicing the customer. Ontario airport has very poor communication and the ticket counters do not communicate with one another at all, yet they're claiming that they are an International Airport? I spent over 16 hours trying to get back home this on a 7 hour Journey. read more

We booked with a third party vendor (don't do this) for our Delta flight. First leg of trip was fine. On the return trip, due to bad weather in Atlanta (their main hub) the pilots and stewards were stuck there as our plane sat in front of us. We were there waiting 12 hours. Finally the pilots showed up but we were still waiting for 1 of the 4 stewards to make the flight "legal" to show up. Never did so after all day at airport our flight was cancelled. We were directed to call the Delta customer service line and told (after two hours of holding) over the phone that there was nothing available until Friday (mind you it's Wednesday). Then was told by same customer service agent that because it was an act of God that our flight was cancelled we were SOL for a hotel or per diem for said two days. Now for the kicker, we show up for the flight that said customer service agent booked us on for Friday.... She booked us on a flight that they over booked. They wouldn't guarantee us seats! We're asking 8 people to volunteer to take later flights on Sunday. We are hopeless in getting back home at this point. What a nightmare. read more

The one star is for several individuals that made flights as a high-level elite medallion member at least okay. Otherwise, the devaluation STINKS. Customer service is WORSE than poor, always time consuming and a bit nutty - I had a flight attendant on a transpacific flight recently ask me if I had any Valium because she was so stressed out - I was also stressed for the same reason - an incredibly rude and hostile porter, even after over an hour spent on the runway with no food or water, children crying in business class, I could go on abt things related to this single flight alone, but... Bottom line: I will not support this business. I don't see how this airline can make it going forward given how much of their customer base they have alienated and how poor the services, products, and benefits are compared to competing airlines. I will be focusing on achievement of highest status in the other two major alliances as well as well as banking my Delta mileage elsewhere... read more

The disrespect this company has towards their customers is unbelievable! Our flight which was supposed to leave at 7:55 pm ended up leaving at 9:00am the day after, instead of telling us the flight was cancelled from the start they made us wait, and would give us a different story every time. They did not pay for hotel or transportation, which they had promised they would. They gave us false information, and we were treated unbelievably bad. One of their staff members even told me to leave her desk, that she would not attend my needs, and that she had nothing to do with what was going on, I filed complaints on multiple employees from this company and ask for the money they promised from their headquarters and they did not listen to us, instead they sided with their rude, disrespectful employees, and did not help us what so ever. This company gave us checks with no funds to cover our hotel and transportation, they never gave us the money we were entitled and promised. They are liars and I don't trust anything they say. This company is the worst! No wonder the staff was so disrespectful not even their headquarters know how to work! I do not recommend DELTA and I will never fly with them again! I truly wish I could give them no stars. A company that lies and does not respect their customers doesn't deserve to be in business! read more

Booked tickets for my best friend and I to go to NYC for her birthday on 4/27/17 at 7:30pm. Checked in the day before. Arrived at the airport at 6pm. We went through security. Staff informed that flight was delayed 30min initially. We waited patiently as they stated the plane had arrived and people were deplaning. A few minutes later the flight got delayed again to 9:15pm. The staff stated "we will be boarding at 8:30pm now". We were sitting at a restaurant literally right across from gate and kept checking in on flight status online. As we arrived at the gate at 8:22pm, they were boarding 3 people and they stated they gave our seats away as they "decided" to board earlier. We had assigned paid seats and waited at the airport for approximately 3 hours. Called Delta and spoke to manager, Dustin, who stated we would have to be rebooked for next day. I was livid to hear they simply gave our seats away when they were at fault for the delay and not informing passengers properly. Very convenient we both did not hear page our names nor any other flight information. Dustin stated I was not denied to board. I simply missed my flight. Now, I am in front of the gate. 3 people are still boarding the plane. I have assigned seats and paid seats. How was I not denied to board the plane? They even offered one seat in case one of us wanted to go. Dustin rebooked us for a next day flight offering us two separated seats or seats together near the back of the plane next to the bathroom. I am disgusted by what Delta did to us. They wanted to make money out of our seats when we planed this trip for so long. Took the afternoon off, did our nails, hair, uber to airport. When they don't drag you out of planes nowadays, they use other methods as a way to "volunteer" to sell your tickets. Simply disgusting!! read more

Our entire flight crew showed up 15 minutes before our plane left. We ended up getting home late and I missed an appointment. Miami delta is horrible read more

Worst experience I've ever had. From the moment we stepped in to the airport the employees were making comments about the passengers being slow and said "I guess they want to stay here" and rolled their eyes. They said this in Spanish and thought we wouldn't understand because we look Caucasian. The employees advised us we were on time but when we got to the gates we were told we missed the flight although it was 10 minutes until departure. The lady named troncoso was extremely sarcastic and rude when I told her that I was upset at the treatment she and the other employees were giving us. You can get flights for half the price and time at south west airlines. Don't waste your time here it is truly a headache :( read more

Got to the airport early but waited at the wrong gate. When I found out where I needed to be, the plane was loaded and door shut. Attendant was kind enough to speak with the captain and let get me on the flight. read more

The below is what I wrote to Delta while waiting for the flight they rescheduled me on after making me lose the first one. Their response? A $25 voucher to use Delta again, something I absolutely will never be doing! Let me begin by mentioning I purchased this ticket through Delta only because I had a voucher from my last flight with Delta, yet another debaucle. Fool me once, shame on you. Fool me twice, shame on me. When I arrived, I had an overweight bag and the gentleman who checked me in told me how overweight the bag was. I put items from the bag in my carry-on, and then asked him POINT BLANK if my carry-on was ok after having added some articles from my checked bag. He said 'You'll be fine.' Then I went to go through security and they stopped me, telling me a different story and saying the checked bag was too big. After making it perfectly clear he was not capable of understanding English, he had me walk back over to the counter to point out the gentleman who told me the bag was ok (who of course had left for the day and was unreachable). I spoke to someone else who had to speak to a manager who did not come out of his office or do anything except say that the bag was too big. No apology that the colleague is lacking the training necessary to judge whether a bag is too big or too small, no understanding that I was now running late to the flight, nothing. Having been robbed of both time and $35, I waited to go through security for 25 minutes before I told the gentleman at the security checkpoint that my flight was soon departing, to which he simply shrugged and said, 'you should be fine.' A kind elderly passenger let me cut the line since it was clear that Delta's employees couldn't care less, and running to the gate the lady at the desk said the flight had already left and that I would need to take another one 2 hours later, causing me to miss my appointment in New York. I am now sitting in the airport for 2 hours, with more than enough time to write my complaint. Suffice it to say, I will never fly with Delta again. A word of advice: train your staff. Teach them customer service and for heaven's sake, teach them the same luggage restrictions so that one person doesn't say one thing and another say something completely different. Get it together. read more

DELTA AIRLINES IS THE WORST AIRLINE ! NEVER EVER FLY WITH THEM ! After being in Hurricane Joaquin in the Bahamas we were told by Kenneth at the Miami Airport we could pay $50 to get on an earlier flight home to Salt Lake City, so we did. Well we made it to Atlanta only to be told there was no room on the flight to SLC. What do you mean ? we paid $50 to get to SLC not to just Atlanta to sit in the airport for 8 hours ! Soooo mis informed, soooo unprofessional & they really need to educate their employees on the policies. Not just take our $ & send us on our way! Oh yeah then they put a hold on my credit card for $200 when it sould have been $100 for my mother & I. NEVER EVER AGAIN ! I give them no stars, but I have yo do one to post I guess read more

My delta expirence has been excellent not to mention how helpful they were in retrieving my wallet that I had left on the plane.

How about this one. On our way back to San Francisco from Atlanta. One of their smaller planes. First class only had three rows of seating, so roughly 18 seats. We sat in row four, directly behind first class. This was a long trek, and early in the morning, too. Both of us were really hungry, as we had not eaten breakfast, so were looking forward to even a snack at this point. We were informed by the stewardess that the lady in front of us had a peanut allergy, so she could not serve us the snack that they had on hand (trailmix). She couldn't give us anything, because that is all they had for economy. Here's where it gets good. She then proceeded to serve first class this outrageous meal with fruit and whatever, while we had to watch. Do you believe that one? I think Delta is probably the worst airline out there. They care about money, and that is about it. The customers mean nothing to them, and customer service is something that they know nothing about. I just booked another trip and made sure it was on Southwest this time. I wouldn't step foot on Delta again even if it meant driving the whole way to my destination. At least I could eat. read more

Delta is now an airline that I will never fly and that I will warn all of my friends and family not to ever fly. The service in every aspect of this airline is horrible and completely unacceptable. I asked for water on the airplane and the flight attendant simply said "no"--then she came back with a cup of warm and bad tasting water 20 minutes later. She gave me no napkins and offered me no snacks because she also skipped me while she was handing out snacks and drinks. The male flight attendant was also extremely rude and seemed confused and annoyed the entire flight. They were terrible and should be fired or retrained because they clearly have no idea what they are doing. Delta also lost all of our bags for several hours and made us wait at the airport until they were found. When I went to ask the Delta representatives about the whereabouts of our lost checked carry-on bags, they were mean, rude and indifferent about helping or giving me information. In fact, one of the employees told me "it's only been 45 minutes, so it has not even been one hour, so you can go sit down and wait for your bags". I was not aware that Delta makes customers wait a minimum of one hour in order for me to retrieve my bags or receive quality customer service. Absolutely ridiculous and unacceptable. It is safe to say that this flying experience was horrendous and that I am NEVER flying Delta again and that I will be sharing these horrible experiences with everyone I know. read more

food terrible and planes on LGA to MIA old and musty