Absolute worst customer service ever. I was flying from MIA to GRB. Went up the counter to check my bag after the last person had finished, and the attendant just sat there on his cell phone. After about 2 or so minutes, he went into a huddle group of ladies and they started talking and laughing. All of the women saw me multiple times, and didn't say anything. They man also saw me, but continued to chatter as I stood there, frustrated. Finally, after about 5 minutes, he came back. I was pissed! I asked him "are you checking bags, or what?" He replied very rude and cocky, "I guess so." As he checked my ticked, he was very short with me and he was talking crap about me in Spanish, because I understood some of it! How rude!! Needless to say, I will never be flying delta ever again, and I will definitely take my business elsewhere. This experience was so horrible! They need to hire more professional people. read more

Apparently safety manual is no longer required on delta flight??? (see photo) I'm looking around the plane but I don't see any. Maybe they have PowerPoint session?!?! Check in counter lady was nice, the delta terminal is newer building and doesn't feel too depressed. FA on my flight was nice but needs to know that she can't push customers around with her butt or elbow us on isle. (okay, in other word, she can lose some weight...) read more

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Delta Airlines is despicable. Their promises are empty and corporate structure - flimsy. Just garbage

The worse flight I ever had. A long day due to delays, I finally reached my destination only to see that my bag was flown to another state. The person at the counter said that if I wanted to wait for it because it was on the next flight in or I can have it sent to my home the following day. thank God I chose to have it delivered because it went on another flight to another state and did not come home until the following day. After a few calls beginninig with a rude person,I was given an answer as to when the flight with my bag would land. That flight amasingly enough was on time but the bag was sent out exactly two hours later after I called a couple more times suppose to arrive by 1:12 am. and with signature required. another late night thanks to Delta. Never again! read more

Some observations from my latest trip on the heavily traveled MIA-LGA corridor: * Check-in: for the economy fare I selected, one must check in online no sooner than 24 hours prior to departure. On the first leg from Miami, I used my home desktop and was able to pick seats I wanted and I prepurchased 2 checked bags. At MIA, curbside bag drop off was a breeze. There were plenty of friendly skycaps to assist. There was a gate change, but no announcement. We literally bumped into a gate agent who advised us. At the gate they asked for volunteers to check in carry on bags. Upon boarding the aircraft I saw plenty of space so I don't know why they did that. On my return leg, I had to use my iPhone to check in. This time I was advised "seat assigned at gate " even though I checked in exactly 24 hours prior! Curbside bag check was horrible at LaGuardia. Just one guy who took forever. He gave me a paper to scan at a kiosk inside to get through TSA. Of course it wouldn't scan When I asked a Delta employee for help, he begrudgingly snatched the paper from me to scan it. At the gate I inquired about seat assignment, and was rudely told to sit down until 45 minutes prior to departure! * Aircraft: on both legs, we were on 21(!) year old MD-90's. The noise from the rear-fuselage mounted engines was very loud in the rear cabin. The seats were not comfortable and there were no entertainment amenities at all. Why they still fly these antiquated gas hogs is beyond me. * Bag pickup (good)...at La Guardia, they check your bag receipts against the ones on the bags...more airports should adopt this practice to prevent bag theft. (Bad)...in Miami, they put the bags on the wrong carousel. I saw an employee taking my bags off the belt to leave them unattended. Luckily I showed up in time! *Things I liked....both flights were right on schedule, both flight crews were friendly and attentive. And, at the LaGuardia gate, the second time I asked for a seat, a much nicer agent, perhaps sensing my exasperation, gave me an exit row at no extra cost. Overall I give Delta a 2.75 star rating. I would however not use them again, as I would prefer to know my seat in advance and to fly in a more modern aircraft. read more

Flying with delta currently, Lucy A at customer service was beyond helpful ! You can tell she likes her job and she excels at her customer service skills. She was friendly, informative, outgoing , and went over and beyond for us. Delta airlines should Give recognition to Lucy for being amazing. read more

Terrible! There is zero organization at this airport! Agent Ramon specifically is rude and dismissive. I have traveled with delta many times and have never encountered such a rude agents. read more

Terrible once again. Delta Miami has poor service. Delta service has gone down in recent years not sure why.

These seats are small as shit and on top of that they forced us to check our carry on

Definitely a better experience coming home from this trip. Friendly staff especially April. She was amazing. Very kind. Gate waiting area could have had more seating. Had a two hour lay over and had to sit on the floor because there was no seating available near gate. Recommend read more

On time, safe, professional. That sums up the experience. Connections were smooth (Miami-Atlanta-Newport news, then Newport News-Charlotte-Miami). MIA terminal, however, is a confusing mess (except for long-term parking). read more

I was bumped from a Miami flight involuntarily in Atlanta even though I held a confirmed seat. The flight originated in St. Louis but the plane arrived in Atlanta a few minutes late. I had a VERY short time for the connection. I also had ordered a wheelchair before even starting any legs of my trip. None was there as I deplaned. Had I gotten a wheelchair like I had asked for, I would not have missed last call for boarding. I Was still 13 minutes before posted departure time and several people hanging around the ticket counter still being issued. My confirmed ticket was given to someone else and the airlines refused to get it back for me. I checked myself in and boarded the plane anyway. I was trying to stand up for my rights. TSA was called and a Delta agent alleged that I did a security breach and made every effort under the sun to try to get me arrested. But TSA said that I did not breach the plane and that this was considered a customer service issue. Delta does not care about me nor the fact that they screwed up by not providing me a wheelchair as I deplaned. I spoke up for my rights. I was offered a ticket the next morning but that is not satisfactory for me. I want what I am entitled to, four times the amount of the return ticket plus the original price of the return ticket which is around $600, according to the department of transportation website on compensation. I camped out at the airport all night long crafting this complaint, hungry and shivering read more

Flying cross country with Delta has always been great with me. However, be careful when upgrading to "Preferred" when traveling Economy. Do not purchase a window seat in the exit door aisle. You won't have any leg room for either your right or left leg, depending on which side the exit door is on, and it will actually feel tighter than a regular economy seat. But you get to board in Zone 1 and your bags are first out if you check any in. Unfortunately, the upgrade doesn't include the bag fee, that is extra. How does Southwest manage to do it? I know, by charging more. I always check Southwest first, and leaving from a San Diego/LA area airport costs much more than Delta or even American Airlines. So the whole "Bags Fly Free" is a ploy if you're flying cross country. Flying from San Diego to Phoenix is a different story because then it is a value. My biggest gripe with Delta is the lack of courtesy and professionalism displayed by their flight attendants. In general, they don't smile and are in a sour disposition. It's as if they were forced into this position and therefore display passive-aggressive tendencies as if in protest. You'd think Flight Leaders would have a better attitude, but you'd be wrong. They are just as miserable. The best thing about Delta is their website. It's extremely easy to navigate, even when reimbursing miles. I fly into JFK and LaGuardia about 3-5 times a year, and Delta usually offers the lowest fare out of LAX on "red eye" flights. Flying out of Miami isn't very good. There aren't any good restaurants in the Delta Terminal and if you have an early flight, most of the food stands are closed. I was hoping for one last taste of Cuban food before leaving, but was told that Cafe Versailles and La Carreta were in different terminals. All in all, it's not the worst... read more

We had a very worst experience with Delta Airlines service. We Four friends flew from New York to Miami with a very tight schedule. We had four hand carry which we took it inside the flight but the air hostess took it away from us saying the cabin is full for it. Once we reached Miami, only two of our hand-carry arrived and other two were stuck l don't where on the earth and didn't arrive. We planned to go to the beach on the first day but now we have nothing to wear coz all of our stuff is inside that hand carry. We are on trousers and hoodie in this hot weather of 85 degree. And the staff are not even apologetic about it. read more

SECTION TWO: MEMPHIS We landed safely in Memphis and I was able to escape fruit loops' castle without further incident. We were still in shock from our experience on the Miami leg, but honestly, anyone who has lived here for any length of time has learned to deal with crazy situations and rude treatment. We were ready to move on, put it behind us, and settle into the business class seats we had reserved and paid for in Miami. Enter; Useless. This is not what her nametag said, but it's what it should have. She managed to find only Mike's upgrade in her computer, and spent about fifteen minutes explaining in her frustratingly slow drawl that she just didn't have time to swipe the credit card again because she had to "Load this here plane". In the time she spent fighting us, she could have quickly made the adjustment. How long does it really take to swipe a credit card anyway? She made us wait there at the counter while everyone else boarded, and then returned to the counter saying now that everyone was on the plane she still couldn't fix the problem because now we had to take our seats or the plane would leave without us. At this point Mike was about to jump the counter and I was in frustrated tears. Defeated, Mike grabbed his first class ticket and I sobbingly clutched my seat assignment; 19B. Perfect, back of the plane squished between two strangers when the first class was echoingly empty. Thank goodness, the one competent employee Delta retains just happened to be the first class stewardess on this flight. Without batting an eyelash, she took one look at my tearstreaked face and Mike's first class ticket, and asked the gentleman assigned to the first class seat next to mike if he would move across the aisle so we could sit together. Just like that, it was accomplished. Ms. Useless had wasted our time, increased our blood pressure, and reduced me to tears for absolutely no reason. The lack of common sense is staggering. These people function on autopilot, obeying the strictest letter of the "rules", when a simple act of un-autonomous thought would quickly and efficiently solve the problem and make the customer happy. I have to say, the stewardess, Debbie, who was on our third leg from Salt Lake to Sun Valley and back, was absolutely amazing. She was friendly, competent, and knowledgeable. Delta should try hiring a few more like her. Debbie is not enough to make up for the rest of the poorly trained and incompetent idiots that Delta chooses to employ. I will personally never fly Delta ever again. read more

This is my second time flying with delta and before I write something off I at least like to give it a second try. My first experience with Delta was just a disaster I was heading to The la airport and there was a maintenance problem with the plane so they just ended up giving us a shuttle up to la which took almost two hours! so because of that all my other flights had gotten canceled because we arrived so late and when I ask them if they would reinburst us for just that flight they said No because they had found us an alternate transportation which is ridiculous because I paid for a 30 mins flight not a two hours shuttle bus ride. My second experience I thought "ok so the first time might had just been a fluke so let's give it one more try" which wasn't a very good idea. This time the maintenance wasn't a problem (thank god) but the service that they provided was unexcepable. I'm not saying that all Delta employees are rude but most of them are. All I wanted was a blankets because I get cold easily and one of the flight attendant was like "if I could find one" and then she walked away and never came back so if you fly with delta they do not provide you with a pillow or blanket so if that is something you need then make sure you bring your own. After both experiences this will be the last time I ever fly with delta because I have never had such bad service and experience. Not only was the service bad but nothing came included with the flight besides just the beverage cart. They don't offer any pillows nor blanket and the seats were soooo small and uncomfortable. So from here on out American airline will be my top choose. read more

The best thing about Miami airport is that all the gates are grouped by airline. Well at least Delta's are. A group of friends from 3 different cities flew into Miami and out of Miami and since we all flew Delta, it was very convenient to meet up in the same terminal and not have to navigate a whole airport! However, I have to say I'm not impressed with the Miami based flight crew on my trip back to NY. On the way to Miami, there was a great flight crew that help passengers stow their bags properly so there was plenty of room for others to place bags. But instead of that, we got a flight staff that was just yelling at people and walking down the aisle despite people still trying to get to their seats. It was a ridiculous scene. read more

Terrible service. I booked a flight and then needed to cancel flight but there was no ability to cancel online and no one is answering phones. So I was charged for the refundable ticket because there was no way to cancel online or by phone! I want my money back read more

Delta doesn't deserve any stars. My experience with Delta was awful. Service is horrible and the staff is very unprofessional. New York City - JFK HORRIBLE experience. Miami International Airport - HORRIBLE! Two people working at the counter. The lady had a terrible attitude. Not friendly and very unwelcoming. I will never ever fly with Delta again! read more

Today I called Delts Airlines' toll free reservation number and discovered that Delta IS NOT READY WHEN YOU ARE. I called five times between noon and 10 p.m. each time receiving the following message,"Due to a heavy call load, we cannot take your call." How is that for customer ser read more

3 1/2 hours late coming in from Atlanta due to weather. You would think the groundcrew would be ready. But oh. No, we waited at the gate for 10 minutes before they finally showed up and marshalled us in. This airline has lost its service! read more

Wow, after reading several of the negative reviews about Delta here on Yelp I guess there isn't a whole lot for me to add-- but then again why not? Uncomfortable seats, no legroom, antiquated jets, minimal and/or poor customer service, virtually zero food service, excess baggage fees, etc., etc... Most of these problems are pretty much industry wide, but as one of the oldest and largest airlines it seems like Delta should be setting an example rather than being out-performed by the newer 'budget' airlines like Virgin and JetBlue (each of which offers a much better flying experience in my opinion). $25 each way seems like a lot for a first checked bag, but I was SHOCKED when they told me it would be an additional $90 to check a bag that was 10 lbs over the 50 lb limit. Luckily I was able to cram 10 lbs worth of stuff into my carry-on bag and skip the overage fee-- but is it any wonder that just about EVERYONE is packing as much shit as possible into the largest carry-on they can find with a policy like this?? Delta's boarding procedure is ass-backwards and it bugs me every time: WHY would you NOT want to board every flight from the rear forward?? By seating 1st class, disabled, 'families with small children', and THEN zones numbered from front to back you've just guaranteed that the jetway will be clogged for the next half hour or more while everyone stuffs the luggage bins from the front to the rear... stupid. Oh well, air travel usually isn't much fun but at least it's faster than taking a bus. Plus, this airline has landed safely every time I've flown with them (so far) and they usually seem to be on time or pretty close. read more

Old planes, delay on three out of four flights, horribly congested concourse connecting in ATL, charged $3K erroneously to make a change to my flight. Delta, never again! read more

During my attempted return flight home from Miami to Columbus we were able to check in our bags with no issue, went thru TSA with no issues. Then during boarding my wife and I were told our tickets had been cancelled! Never in my life have I been so frustrated and no one did anything to help or explain the situation. We were basically told sorry, but it was our fault. I Will NEVER fly delta again and I will write a review on every site explaining our misfortune. read more

Never have I been spoken to sooo rudely by a stewardess. The plane is empty and I was told that we can't change our seats because we didn't pay more for our tickets. They would rather leave empty rows then make their travelers comfortable. Wow !! Merry Christmas read more

DELTA SUCKS!! We booked our vacation in March 2010 for a trip that we were going to take in December 2010. Everything was fine it was four of us traveling we were all in the same row when we looked on-line then at the last minute we were all in different areas on the plane. That's why I LOVE SOUTHWEST AIRLINES!! read more

Such such bad service. My aunt had called a week before for them to pick up 10 large boxes from our house for shipping. She payed for them to come at 8:30 AM. they all agreee. Talked 2 days before the day and guess what? The day of they did not show up at 8:30AM. They showed up AT 9:30 AM!!! She had errands to do before leaving the country (buying another suit case and taking me to CLASS AT 9:30) and having her flight!!! She called them and the lady on the phone told her to call the driver because it was supposed to be that he was on his way. First of all, if we pay you to come at 8:30AM you are supposed to follow through, be punctual and give you PAYING CUSTOMER that respect. Ontop of that we called the driver at 8:50 and 9:15 and both times he said "YES. IM COMING. BE PATIENT". What kind of service is this!? Lastly I live up 3 floors with an elevator kind of far, and it was only 1 guy no equiptment and carried them down 1 by 1 to the truck. REDICULOUS SERVICE. I was late to class, she was late to her flight. read more

Dear Delta. Your planes are awesome. I will give you that. I really love that you can access Delta Studio from your phone. Super fance with USB plugs and even outlets giving me the opportunity to pen this review, but your MIA hub and staff at the gates and on the plane from MIA to ATL were no bueno. I don't need flight attendants to have a smile plastered on his/her face while fluffing my pillow, tucking me in and pinning me with a wings badge like the days of yore. But your section-calling that lumps Section 2 and 3 together for just a mass boarding that is incredibly unorganized and mandatory checking of bags is straight bologna, homey. Yes, these are first-world problems but then when you're staff is rude too, it makes it even less of an enjoyable experience to fly. After y'all lumped Section 2 and 3 together, the gate attendant started checking bags. A woman in front of me had her bag checked to the wrong destination. So do I wanna check my gym bag-sized carry-on with my computer, personal jewelry and other electronics and personal items when I'm supposed to be part of Section 2, probs not. and as I board the plane one of your lovely flight attendants gestures at me while scoffing at the size of my bag I'm sure and that I hadn't been made to mandatorily check it. I'm so excited to be on a plane for an hour with someone that acts that way towards me as I'm boarding a plane and then says, "welcome on board" with a smile to the next person. As I'm typing this an attendant just commented on a passenger using the restroom before the plane door had closed. Personal conversations with your fellow flight attendant regarding passengers in the middle of the plane? C'mon! We're not deaf...maybe switch to attending a freight plane with my Amazon packages 'cause your passenger skills need work. Or see if you can revive the SNL skit with David Spade, until then, buh-bye. read more

Flight was scheduled to depart at 5pm to NYC and Instead it got delayed 5 HOURS!!! So now I am leaving at 10pm. Worst part is I dont get none of my money back and I get no compensation for getting my time wasted. Never in my life have I ever had a delay like this. Never going to take this airline ever again and I highly warn anyone considering to take this airline to not do it. You get there faster with a boat. read more

Delta Airlines - 5 hour flight delay. No money back, no compensation at all. Just have to wait in airport - Airlines Near Me - Miami, Florida

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In Miami airport The bathrooms in waiting area are disgusting Only one faucet was working and that one was clogged ugh !!!! read more

How they got bad reviews I have no idea they really put up with my shit on Tuesday and thanks to the t.s.a agents at delta who talked me into getting on the plane even though I had anxiety . read more

We are flying from Mia to atl and the computer separated our family in seating and we have an autistic son the gate agent fixed the seating with no problem and with a smile now that's great customer service read more

If you are thinking of flying Delta, it is best to have thier associated SkyMiles card. For some reason without the card you're a nameless faceless entity. With the card all of a sudden you're a person who can get smiles, friendly service, and a free checked bag (even if you didn't purchase your ticket with the card. Not my first choice of airlines, but certainly this is not the worst out there. read more

Words cannot describe how much I hate this airline. They are the most inconvenient, rude, inconsiderate bunch that I have ever rode with. I have been on a plane from Bridgetown for 8 hours, and we are supposed to get off at JFK. Their entire computer system crashed during check in, making us wait for 1 hour 45 mins and causing us to almost lose our flight. The US gov't has me on a watch list for some reason and had me do extra screening. The plane broke, we were trapped in Bridgetown for 2.5 hours before taking off at 3:30 this afternoon. It is now 11:40 and we only made it to Miami. I understand problems occur but they chose to wait over 2 hours before deciding, "hey, these passengers are hot and hungry. Let's finally give them water and lightly salted peanuts because who needs a hot meal?" Lord knows when we'll make it to JFK. read more

Painless airport exxperience - they have do - it - yourself kiosks which make it easier - lines are quick in my experience, BUT - pay for bags? I can't get past that. No TV's in flight. hhmmm... read more

Well, I haven't flown Delta for a while. I ususally go the quick and (literally) dirty route by flying USAirways. I can't believe the diffference. The Delta staff are pleasant, professional, and I can't recall anyone using an aggressive or scolding tone toward me during the boarding process. To continue with boarding, it was fast without being pressured, hurried, or rude. THANKS, DELTA! read more

Worst membership service. I'm a Delta Skymiles member since 1990 and here's my horrible service! My hubby and I are going to India in Oct and wanted to use our miles to upgrade our flights to 1st class. Well. Here's why I was told I couldn't do that: 1) No available upgradeable seats for my dates, as it's a popular route. So if it's a popular route, why would you not have more seats available? Simple logic, you would think. 2) Even if the upgradeable seats were available, we'd have to first buy those at a higher price and then apply the miles to upgrade to first class. Let me break this down for you, reader. A first-class roundtrip ticket is about $6K for our dates. A regular economy ticket is $1280 roundtrip for the same dates. How much is an upgradeable economy ticket? $4200!!!! WHAT!??? Are you freaking crazy? Why would I pay about $3000 EXTRA just to be able to have the privilege of using my hard-earned miles and upgrade a ticket to first class?? What a wonderful scam that is! Great job, Delta 3) Last try I made was asking about upgrading to a Platinum version of the Delta AMEX card, since they offer a free companion ticket. Thought I could save some cash that way. Wrong. You don't get the companion ticket until the anniversary of your card upgrade. While I was speaking to the Supervisor on the phone at Delta Airlines, I was told MILLIONS of customers enjoy and have no problems redeeming their miles. Wow. Great to hear, lady. I told her congratulations on having millions of happy skymiles members, but I'm not one of them, and my husband and I will not be using Delta for our trip. Also, looking for a new membership rewards credit card. Sad since I've been a member for 24 years. #timeforanewcreditcard #worstairlineservice read more

Don't ever want to fly Delta again. They have extremely poor processes if one storm can severely disrupt their business operations for over 3 days, stranding most of their customers with no support or communication. It was the trip from hell from Atlanta to Miami. I have traveled a lot and have never gone through an ordeal this bad. 3 cancelled flights, awake for 40 hours, a Herculean effort to get rebooked twice, and ended up driving back to Miami. I was supposed to fly out Wed evening at 8:40pm. My flight was cancelled an hour before scheduled take off (and incidentally a couple of hours after the storm had passed). Agents could not assist customers at the gate. Customers were forced to stand in line in centralized locations for over 2-4 hours in order to be rebooked on a different flight. I tried to call and the hold times were over 2 hours. Fortunately there was another # to call if you are standing in the airport and I was lucky to get someone within 15 minutes. Others I talked with afterwards reported standing in line for 3 hours. I then waited 6 hours through the evening and early morning for my 2nd flight at 1:45 am. during that time we were asked to change gates 10 times, saw our boarding time progressively change from 1:45 am to 4:23 am...only to be told at the end that ordeal that the flight whose plane was sitting at our final gate lacked a pilot and was cancelled and "to go away" because the gate agents could not help the passengers. Go stand back in line AGAIN to be rebooked. The lines had grown. This time they were 4-5 hours!!! No courtesy, no empathy, no food, no sleep (not even the courtesy to stop the construction crew from hammering and drilling in the section of our gate at that time of the morning which was cruel, specially for all of the small children stranded and trying to sleep at the airport). People sleeping on the floor all over the airport. Agents suggested we try the check-in lines on the other side of security so I go there. Lines are also 4-5 hours long. I call Delta while standing in line to see which way I could get support faster. Mind you I had been up for 24 hours straight at this point. Someone answered after an hour and said he was able to find me a seat on the 8:40am flight but my ticket needed to be re-issued. I asked what it is. He couldn't explain. Puts me on hold for another hour. Next agent an hour later tells me that there was a system glitch and I was still checked in to the cancelled flight so I needed a check-in attendant to check me out. I asked if there was any other way because I had already been on hold for over 2 hours while standing in line for those check-in attendants and hadn't even made it half way through the line. She was surprised the lines were that long. She put me on hold again while she located their IT support to fix the issue. Half an hour later IT issue resolved. So after 2.75 hour I was able to print my boarding pass to my 3rd flight. I go through security again and was at my gate by 8am for my 8:40 am flight. Flight is again delayed...to 9:30, 10, 10:30, 11:30 am. It's not until 10:30 that they admitted they were waiting for a crew member for this flight. 3rd flight cancelled at 11:45 am. I was fortunate to be traveling for business with some one else who was able miraculously to rent a car. We drove 12 hours to get back to Miami. Car rental lot was almost deserted with cars. People with pull standing in lines fighting for the few remaining cars. Everyone else told there were no cars available. I was curious how this experience compared to other airlines impacted by the same storm: Delta had 12 flights scheduled yesterday between ATL and MIA. Only 4 flights made it to Miami. Other 8 flights were cancelled, many of which after making passengers wait for hours with the false hope of leaving. The 4 flights arrived from 5-10 hours after their original expected arrival time. That's 25% arrival rate. American Airlines had 18. Only 3 of these were cancelled and they were all 2 segment flights only one of which was cancelled leaving ATL. The other 15 flight made it to Miami within 2 hours of original expected arrival time. Oh and I waited on the phone close to 3 hours to ask for a refund after my 3rd cancelled flight as we were driving back to Miami. Oh and in case you were wondering about the Delta app... it's only purpose was to tell me my flight is delayed, my new gate, and my flight was cancelled. It gave an error trying to select alternative flights and facilitate rebooking. And I would have to wait an hour before my rebooked flight was accessible on the app. anyway. Truly useless. read more

Much like the animals at the Topeka Zoo you pretty much get a beverage and a bag of peanuts... but the employees at ths particular airline have American beat by miles for service with a smile and for trying to help. But the $25 baggage fee (what am I supposed to do, carry my clothes on my head like I'm a servant in Zimbabwe?!) is just usury and quite ridiculous. It's not just you Delta but all American Carriers and Airlines - I HATE YOU. read more

I am so upset with my flight attendant from Detroit to Miami on July 16,2019. He was lazy. I am going to start by saying that I was on seat 2 C flight DL1829 departure 8:30 am and we had just landed. I asked the airline stewart if I could use the restroom before he opened the door and he said yes. I went back to my seat and left my phone on my seat. Then when I got out which was fast. And I saw my seat and my cellphone was gone. I told him my phone is gone and he said the guy behind you went searching for you. I said but you saw me go in the bathroom and I asked you if I can use the restroom before opening the door and you saw me put my celular in my seat. He just stayed quite next to the captain of the plane who stood like a nutcracker without blinking his eyes at me. The steward told me to run outside to catch him. I told him catch whom? I don't know how he looks like. He wouldn't tell me anything but to go after him. When I left the plane I approached the Delta people and asked for assistance. They didn't have my phone either. They paged Cornelius after I requested so many times his name and the security guy went inside the plane to talk to the steward . And after 20 minutes they did. Then they told me they were going to hold Cornelius luggage to run downstairs to get my phone. I did that by the time I got there all the passengers in my plane were gone. No one in the luggage department knew what I was talking about. I went to the lost and found and nothing. They sent me upstairs to talk with a men with a red vest and I did and nothing he was as rude as my Stewart. Told me he had no phone and couldn't do anything and left me standing in disbelief. I asked for his name and he wouldn't give it to me. Until I told him I was in Miami to do a story and I was going to include him on it. He came back and very briefly game his name. Then I was able to call home and my phone whom ever had it turned it off. No one in the airport had my phone. The last location was in a service information in the South in which a very nice lady by the name of Hady felt compelled and walked with me to make a report in the 4th floor. At this point I walked all over Miami International Airport asking for help and no one had my phone like the so called first class steward told me. If anything by writing my experience do not trust anyone even in first class. Lost all my contacts, pictures and much more. Delta will meet my lawyers very soon! read more