I needed a driver side rear door window replacement for a BMW X1. Multiple vendors were unable to…read morelocate the correct replacement glass, but Master Glass had it ready the next day. The team was friendly and responded quickly to my messages on Yelp. As other reviewers have mentioned, there is a rather spartan waiting room and it is in a rather maze-like garage complex. My job took two hours which I passed by walking to the Costco at 52nd & Wadsworth. There is also a microbrewery (Someplace Else) nearby to pass the time. Pricing for glass replacement was competitive, but it was the ready availability of the replacement glass and the quick scheduling that secured the deal.

There is a reason that us "more seasoned" people use yelp and go for the places that have high…read moreratings. I called these folks late in the day and Jonathan made time to take care of me very late in the day... They really get with the program Spend the extra money if it is anything extra and go here

Had a windshield replaced. Price was the best of multiple local companies. Sarah was very helpful…read morewith the quote, Jeremy was very communicative onsite. He worked quickly and efficiently. Great company!

Just had Kevin from Precision Auto swing by for a front windshield replacement for my Toyota…read more4Runner. He called to give a heads up of exactly when he would be here, was ontime, and did fast and high quality work. VIN # window lines up perfectly - awesome new piece of glass in less than an hour and in my drive way. Highly recommend this outfit and Kevin as well.

Scott was very friendly, arrived early, and did an excellent job. The pricing was competitive, and…read moreI appreciated that Scott could do mobile calibration along with the replacement at my home. The whole process was very smooth, and I will use Pure Auto Glass again if needed.

They did a great job! I appreciate the ease of scheduling, communication, and excellent service!read more

Got quote from large brand that advertises a lot on TV and this was a much better price (by nearly…read more2/3). This was on a Porsche and rock chip repair looks great. I didn't want to buy a new windshield because my vehicle is over 20 years old with antenna in the glass. Highly recommend!

I had windsheild replaced here, they damaged my roof liner and left an awful mess all over my dash…read moreboard. I left a Facebook review for them and the response I got was being called a liar and ignored. seems from their response they didn't follow their own protocol which explains the service I received. I am not able to post pictures so I will copy paste the interaction. My post- "I took my truck to them last year, not impressed, they didn't clean up at all left a mess all over my dash board. And weren't careful, nicked my roof liner and such. Didn't say a word. I picked up after hours so I couldnt talk to anyone. Until Monday. Nothing was offered to compensate just a sorry it happens." Their response-"We're sorry to hear you had a negative impression. We reviewed our records, but we weren't able to find a customer file that matches your name or the details you shared. We'd be happy to look further into it if you're able to provide more information. Additionally, we don't offer after-hours pickup--our process requires a signed release and payment before any vehicle is returned to ensure everything meets our customer's expectations. We make it a priority to treat every vehicle with care and to leave it clean and properly finished before it goes out the door. We prioritize every customer interaction. We want every customer to be happy they choose Novus!" My last response they didn't acknowledge-" NOVUS Glass of Longmont it was 3/7/2024. Chevy Tahoe. And as offended as I am by the implication of being a liar, I assure you my truck was picked up after hours and guarantee you have no signature from me for pick up, I spoke to no one in person but do retain proof of work. that being said this is an instance that has bothered me and when looking for another windshield recently and remembering this experience, felt it necessary to write my review. The fact that you would imply me lying about the situation further supports the service I received. If I were to provide proof of this interaction are you offering some sort of compensation or are you simply trying to disregard my review?" Clearly not accountable and unwilling to even communicate about the issues I had. I would never recommend this location due to the issues I received and the lack of concern/acknowledgment.

BUYER BEWARE. Replaced windshield. Within 2 weeks, 4 separate cracks appeared across windshield…read more Obviously, either faulty installation or glass. Owner claiming no responsibility. Unethical business practice.

Excellent service at reasonable prices. I've used these folks twice and they're true customer…read moreservice which is a refreshing change.

Best service in town. The guys are courteous and very helpful. Great price and the waiting room is…read morecomfortable. Never go anywhere else for glass repair or replacement. I will tell everyone to use Boulder Auto Glass.

Replaced my windshield due to 2 large cracks. Got a very fair price and speedy service. The glass…read morelooks great. Performed a error code scan for no extra charge. Will repair the first chip I may get for free. I like giving my business to a local small shop that isn't part of a huge corporation. Adam is a nice guy and communicates well.

I made an appointment online, it was easy and able to make it within next few days. I was given a…read moretime frame from noon to 5 pm, received text message alerting mee to name of technician and that he'd be arriving in 15-20 min, which was approximately 12:20 pm. There were add ons placed onto my order which made our repairs, more than I anticipated on paying. I was able to make the necessary changes, repairman was able to update my order and only needed to pay my automobile insurance deductible. The repairman was able to replace my windshield in about 30 min, it was an expeditious replacement process and would recommend using them again.

The manager and his team went above and beyond to help me. Their attention to detail and superior…read morecustomer service not only made me loyal to their business but, truly, restored my faith in humanity. Thank you for your kindness and service.

I found my front passenger window completely busted at lunch yesterday. Insurance tried to set me…read moreup with Safelite Glass (estimated repair of $300 and a 48 hour wait). I finally found this gentleman and not only did his prices beat everyone ($143!!) but he offered to come late so we could get it fixed same day! Considering I commute 25 miles one way down I25, this was very important to me. To top it off, he was SO nice and happy to help. I will never call ANYONE else for my window stuff now I know what a pleasant experience it can be! A++!!

I had a couple large cracks magically show up on my windshield at lunchtime. Based on Yelp and…read morethem being near my employment, I called this place. They sent someone out the next day. It was someone they subcontracted, but he was very good. Gave him a check for $230 and went back to work. Everything looks wonderful and felt that it was all very fair and efficient.