I needed a new windshield wiper and had no idea how to put it on! I didn't even have to ask the…read moreguys here came right out in the rain and put it on for me. So nice and helpful!

Horrible experience. 15 years and $1000s per year spent there maintaining 8 Vehicles not including…read moreagricultural and small engine items. Manager lacks very simple problem solving discretion/judgement, fails to follow-up, and gives lectures on photocopying warranty receipts! Are you kidding me in 2017 no simple stored database?! UNSAT! No warranty hassles at Oreillys, Autozone, RockAuto, or NAPA...I am out. Too bad.....great employees

Laura is a ROCK STAR!! My boujee car is not used to the cold and also has the original battery…read morewhich was coming up on its 6th year...so, new year - new battery and my car is happy again! Not only was I so impressed that a fellow female was going to install my battery (girls rule!)...she also let me "help." And by "help" I mean she patiently listened to me telling her all about the video I watched about how to install the battery as I hovered over her asking a bunch of questions. I realized this is probably why my husband prefers I not always "help"... Laura was very kind, entertaining my curiosity and accepting my attempt to try and project manage the effort. I can't help it...I'm a Project Manager in real life and it spills over at inopportune times. Laura was a trooper though and did all of this in the freezing cold, making it look easy! Not only will I be an O'Reilly customer for life...I highly recommend the Merrimac Trl location in Williamsburg! Ask for Laura...you won't be disappointed!

I have dealt with this business since it opened. It is close to my home, that is why I gave it a…read moretry. Every time I enter I am welcome by someone waiting on in a short time. The store is always in an an organized order and items are identified with visible signs. If you have trouble, the staff are there to assist. I have always be satisfied with their products and servics. They also honor our military and Veterans with a discount. I highly recommend O'Rileys to all.

The staff is so nice and helpful here…read more I called ahead to make sure they had the part I need. I was changing the cabin air filters in our vehicles. I also picked up some windshield wiper fluid and grabbed a sunshade. When I went to the register the worker asked if I wanted to take the shade outside to make sure it fit first. I thought that was super nice. It did fit and I did purchase it.

Awesome service! We purchased a battery ... it was installed, and we were on our way in less than…read more30 minutes! Thanks guys!

I've been needing a battery for a bit now but just moved back to the Richmond area & wasn't sure…read morewho to go to. The Advanced Auto workers here were very helpful and informative when checking and replacing my battery. Highly recommend!

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Great service in a pinch!…read more Lost braking power and the guys behind the counter sold me the part needed, lent me the tools needed to repair in the parking lot and put me back on the road. HUGE time savings. Friendly and helpful.

I have been to this particular Advance store about 10 times. I found what I needed once…read more (Windshield washer fluid.) I don't drive a hoopdie and I don't look for major parts. I have a 2010 Subaru Outback in excellent shape. Maybe if I drove a Ford F150 I'd be in luck. No luck with a Specialty Coolant (although their website stated it was in stock), no wiper refills, no cabin filter (although their website stated it was in stock), etc. So I drive a few extra miles now to an auto parts store that has what I look for and they don't consider my Outback "one of those goldern ferrin vehickles."

June of 17 my battery light came on in my Yukon XL... loaded down/stuffed/packed for vacation and…read morefollowed by two mini vans with other family... My wife used her phone and found this location being the closest... we had to double back to get to it but I am glad we did... the guys at this location were all extremely friendly and helpful..! I could tell they take pride in their store as well with my multiple trips in and out of the store changing the alternator if there was trash they would pick it up and carry it with them to throw it away... they were able to get this non-mechanical person (my best friend is my mechanic) enough help/tools (they did not do any of the work) to get everything changed and on my way... meant to get back to these guys with some lunch or something but didn't know how to make sure the ones that were there that day could reap the reward... only reason I was able to tell which store this happened at is because i cleaned the vehicle and found the receipt tucked away in the glove box... thank you gentlemen..! Hats off to you..!

I went to Advance Auto Parts in Lightfoot to get battery checked on 18 Jan as my battery wasn't…read moreholding a charge. A short baldish 30 something year old put the tester on the battery and said my alternator was bad (car only has 53000 miles). Since car wouldn't start I asked for a jump as I had my own jumper cables. He said no "sorry your day isn't going well." Got a friend to bring their car there and quickly jumped started. Took car to local dealer who tested the battery and it wasn't holding a charge ( only 80) and the alternator was fine pushing 13.7 volts. Had the dealer replace the battery. This Advance Auto Part employee had no idea what he was doing and the other two there didn't care. He also said clicking sound when turning the ignition was because of the alternator which is complete BS As that sound is the starter. I will never use this place again and will tell everyone I know about this shoddy business.

I went by to see if they could reset my maintenance minder. I had an oil change, but we couldn't…read moreget it to reset. Asked at this location to try a reset with OBD scanner, they told me it couldn't be done that way. They told me to go to dealer. I went to O'Reilly's instead, and they said let's give it a try. They reset it in 2 minutes with OBD scanner. Difference in attitude and support was memorable.