Shari was amazing for booking! She explained my pool opening in detail. She gave me several options…read morefor all my questions & was very courteous & responsive! Mark showed up with Reggie & opened the pool without no issues & explained everything! He showed me how to use the robot vacuum I had as well as folded & put away my winter cover. The value was great for setting everything up making sure no leaks & testing the water to endow it was good.

Hired blue wave for a pool vac. Loved the results. Booking was fast and easy. Shari is very nice…read moreand my pool looks amazing!!

Fair pricing very helpful would highly recommend for all the problems that come with owning a poolread more

Garrett did a great job with my pool opening. Great communication and I am really impressed. He was…read morevery professional and friendly to boot. He made it look easy - although it isn't. I'll certainly be booking him for all my future pool work and I strongly recommend him.

Doug was punctual, professional, honest and friendly. I would recommend this company.read more

Excellent communication, reliable, trustworthy, and extremely helpful. Doug gave a fair estimate…read moreand held to that estimate when he was on the premises. He easily diagnosed my three leaks, fixed them, videotaped before, and after, so I could see the difference, refilled my spa, and put my new cover on for me. The spa is like a brand new spot and it is almost 10 years old. I cannot recommend Doug highly enough.

Best purchase ever made! Worth every penny!…read more I use my twilight 8.25 Hottub everyday! I can't describe how peaceful and relaxing it is. It pains me to have to get out to make dinner .... At least I'm totally relaxed and muscles feel great! Super easy to maintain! Thanks Drew and Suntek! So thankful

I just recently worked with Suntek for the first time. I was helped by Dylan. I really felt like I…read morewas in good hands and working with honest experts who weren't trying to upsell me. I find that to be rare these days. I have more work that has to be done this spring on our pool and I will for sure be heading back to Suntek to get this project done.

I Called them to service my Salt water generator , which had an error message. They came and sent…read moreme an email stating that my current salt water generator was unrepairable and they would have to replace it with a new system. Total cost $3100. That system is the Chlorsync C30 which sells everywhere for $1100. I already had plumbing and electric from previous system, would take an "experienced" tech an hour tops. They advertise $175 an hour. How are they charging $2000 for install?!? 11 hours??? I had nothing to lose, so I opened my "unrepairable" unit and notice right away 2 wires that had be damage/corroded. I just plugged in 2 new wires from Home Depot and everything ran PERFECT. I have no pool or electric experience and Total cost was $3 and 20 minutes. But yet this dishonest joke of a company wanted to charge be $3100?!? You guys are totally incompetent, lazy or thieves! Hopefully this review will keep these guys from trying to rip someone off again.

I brought a loop lock cover 9/11/2020. And told the installer it was wrinkled and we did not want…read morethe cover. The installer said it was going to go away after a few days of being installed. It was not it has gotten worse and in more areas, it has also become loose, not as tight as the first day. I called today and spoke to mark and was told that we need to pay $170 for them to come check the cover and to tighten it even though I have a 15 yr warranty. They care more about money than actually helping people. I would never recommend a loop-loc cover or do any business with this company. They instead told me to go to loop-loc company and use my warranty. AVOID THIS COMPANY THAT DOES NOT WANT TO HELP OUT THEIR CUSTOMERS. Once they have your money they will not want to help you unless you pay them even if it's their fault

I hired him to set up my above-ground pool in 2024. Before the installation, I specifically asked…read morehim to place it in the middle of the yard because that area was flatter. Instead, he insisted on putting it in a different spot, assuring me that he had leveled the ground and that it would be fine. The pool looked okay at first, but it only lasted one season. Last year, the liner ripped, and I initially thought it was my fault. This year, I had another pool professional come inspect it, and they immediately pointed out that the original installation was done very poorly. They found that there were tree roots underneath the pool that had continued to grow, causing the ground to become uneven and the pool to lose its level. I was also told that the area should never have been used in the first place because of the roots. I trusted his judgment when he assured me the spot was properly leveled, but it turns out that wasn't the case. While the pool may have looked fine initially, the poor placement and installation ended up costing me a damaged liner and additional repair expenses just a year later. I would not recommend this service based on my experience. If I could give a 0 star;I would.

We hired them to complete a repair to our steps. The project was delayed by weeks. It should have…read moreoccurred in May, but they did not complete it until the end of June. The repair was to fix a leak and guess what, after the repair, we still had a leak! We had to hire a new company to fix the work they did. They used old material to trim out our steps which lead to the continued leak. I would not use this company again even if the work was completed for free! They also tend to avoid your calls. You will need to call or text at least 5-6 times before they follow up if they follow up at all! Terrible workmanship and customer service.

Great service, honest and great communications. jamerican…read morepools is a rare professional and knowledgeable! I will recommend

From the owner: Jamerican Pools services both residential and commercial pools and spas with expert care. We offer…read moreweekly cleaning, equipment installation, repair, and troubleshooting, so you can relax and enjoy your pool or hot tub year-round. Serving Suffolk, Nassau, and Queens County, our friendly and knowledgeable staff is dedicated to 100% satisfaction—guaranteed. Call today for a free estimate and experience the difference with Jamerican Pools!

I absolutely love these guys!!!!! And this service was cost efficient!!!!!! THANK YOU!!!!read more

A STRAIGHT AND HONEST "TELL IT LIKE IT IS" REVIEW!…read more Growing up in Brooklyn there was an old saying about people who are "Wanna be know it all's who in reality are totally inept, ignorant, lack any knowledge & expertise in their trade and then make totally buffoon inaccurate statements and then RIP OFF unsuspecting people and UNJUSTLY ENRICHING THEMSELVES! BOTTOM LINE.....Paul Romanelli does not know the difference between his rectal cavity from a hole in the ground" This review applies to Paul Romanelli a/k/a/ the owner of Paul Romanelli & Son Pool service Inc of Blue Point, NY incorporated in NY in 1999. DON'T EVER DO ANY BUSINESS WITH THIS PAUL ROMANELLI A SELF PROCLAIMED "POOL & SPA EXPERT!" His website has NUMEROUS misrepresentations and inaccuracies and my objective is that I do NOT want to see any other consumers getting "HOODWINKED AND RIPPED OFF"! LET'S REVIEW SOME FACTS: A) His Website claims to have "trained factory experts" for the spa brand "ENDLESS POOLS" which is UNTRUE! Even after I sent his telephone receptionist numerous pictures including the "brand" of the spa and pump along with the model #.......so after an exchange of emails over a week AFTER his visit he still had no clue of the model of the pump AND later blamed her (Sylvia) for this "miscommunication!" B) He verbally stated with his extensive knowledge he would be able to procure the same or comparable spa pump to get my spa "up and running" AFTER I GAVE HIM A $200 "GOOD FAITH DEPOSIT FOR A NEW PUMP" and I agreed to pay the balance upon completion of the project and then SCAMMED me a few days later by stating in writing he could not fulfill his promise since there were no parts available and then "disguised the $200" down payment as a "service fee" and then has the audacity to say he gave me a $50 discount! WHAT SLEAZY AND GREEDY POND SCUM BEHAVIOR since they state clearly on their website they provide FREE estimates and proposals! FACT: HE SCREWED ME OUT OF $200 AND ADMITTED HE WAS MISINFORMED BY HIS TLEPHONE RECEPCIONIST AND EQUIVOBACLY STATED IN WRITING "YOU DO NOT OWN AN "ENDLESS POOL" BRAND! IN REALITY HE HAD NO EXPERTISE AND THEN HE BELIEVES I SHOULD PAY FOR HIS MISTAKES AND MISINFORMATION???? A 'REAL MAN" WOULD OWN UP TO HIS MISTAKE AND REFUND MY MONEY! FYI: The ONLY compliment I gave him during our encounter that his telephone receptionist was very friendly and pleasant and requested I send lots of pictures of the "brand" ENDLESS POOL along with the name of the pump manufacturer which was NOT "WATSON" so I did praise her and then he "BRAGGED"... Sylvia works for a call center in Asia who takes calls and schedules my appointments for ONLY $1.50 USD per hour! BUT THIS SHOULD BE A CLUE ABOUT HOW "GREEDY HE REALLY IS" AND WILL OBVIOUSLY LIE AND CHEAT ANYWAY HE CAN TO MAKE A BUCK! C) Sends SEVERAL emails stating in writing that I do NOT own the brand "ENDLESS POOL" but a spa made by "WATSON" FACT: WATSON does NOT manufacture any pools or spa equipment! The"Brand" ENDLESS POOLS AND WATKINS PUMPS HAVE been produced in California by WATKNS WELLNESS Inc. of VISTA California! I have this all documented in writing along with a telephone log! D) When you read through his website or Google pages there are various statements about how many years of experience he has, one says 26 years another 27 years and another 34 years so which is it????? THIS STATEMENT FROM 1996 IS A FARCE! "He rebuilt his own pool, expanding his practical knowledge." Practical knowledge of what? Expertise in NOT knowing who all pool/spa pump manufactures in the industry are located? OR gaining the knowledge of SCAMMING pool/spa owners? E) After getting SCREWED out of $200 I then took some time to research pool and spa pumps in more detail and after spending 44 minutes on the phone with the actual spa manufacturer located on the existing pump they were so kind and informative and provided me with detailed information on every aspect of my "Endless Pool" brand and even confirmed in writing my serial # was on file and in FACT was an owner of this brand and within a week had the replacement pump delivered to my doorstep, so I personally gained MORE knowledge in 44 minutes about pool/spa pumps that Paul Romanelli claims to have gained in 26 or 34 years or whatever BS years he claims! Now it's only a matter of time that this outright scam will be exposed to numerous state and local consumer agencies and then for the "icing on the cake" will be when eventually will seek a judicial remedy in a local court of law and will donate any damages that I will ultimately will receive to an NYPD charity I endorse! Would you swim in a pool filled with slimy pond scum and bacteria??? GIVING YOUR BUSINESS TO ROMANELLI &SON POOL SERVICE WOULD BE THE SAME! So share this review with all your fellow pool/spa owners and DO NOT DO BUSINESS WITH ROMANELLI & SON POOL SERVICE INC!

Seriously helpful pool experts, took the time to help me with a thorny problem and gave thoughtful…read moreand good advice. Highly recommended.

[Intro added in response to business owner feedback] Final…read morework product is excellent, scheduling is a bit ... laid back. The Three Cousins not only open/close pools, they offer creative solutions for the homeowner in need. They have open/closed our in-ground pool, power washed our home and exterior walkways, replaced a wooden gate, created a brick walkway and installed an interim drainage solution. They will shop for materials at Home Depot or the Pool Store if needed. Alternatively, you can provide all supplies. [This section of the review remains unchanged] We started using this company a few years back (when they were "Cousins Pool Service")*. Small, family business that was easy to reach via text. They've grown and now use a shared company phone/texting system to book appointments. We booked an appointment for an in ground pool opening today via text. When there wasn't anyone here by 2pm, my brother rang the company owner. His voicemail instructs you to ring the main company phone number. The receptionist collected the information and promised to call with an update. By 3:30 we figured they weren't going to call, so we called them. My brother explained everything (again), highlighting (again) that the appointment was confirmed via text. He was asked (again) who booked the appointment from the company. We have no idea who operates their company appointment booking system. The owner reached out via text to my brother just now (4:30) and confirmed we are not on the schedule. He asked for the details my brother has provided twice to the receptionist. Providing coverage to watch both of my parents is always a challenge as they are elderly. We booked the time and prepared the backyard. (Moving the heavy filter/pump monstrosity, buying chemicals, adding water to the pool, pumping water off the cover, etc, etc.) * The guys who work for this company are really nice. The previous review under the old company name is glowing. https://www.yelp.com/biz/cousins-pool-service-patchogue?hrid=KcDzSpBg2_97vHNZsAnYpg&utm_source=ishare&utm_content=review ------- [Response to business owner follows] James, Our family has done business with you a number of years. The end work product is excellent. It's important to show up. Full stop. Ideally, you should be on time. It's not the client's job to explain why their time is valuable. I'm sorry you were frustrated by this review. Habitual scheduling issues forced us to fire you. I flipped thru my phone to refresh my memory on two prior projects. Sean scheduled an 11am powerwash and was an hour late. He completed part of a 1-day project, returning the next day. When shopping for drainage/fencing material (3pm), the guys deviated to work for another client without any notice. Sunset was at 5:53pm with a storm that night. The old gate had been removed, the grass ripped off and a path dug into the ground. I'm glad the guys returned at 7:30 pm and enclosed the yard as we have an in-ground pool. However, putting sand into the hole was poor planning with rain on the horizon. It became mud. Additionally, the landscapers were unable to access the backyard with a moat. If you're in need of photos with timestamps, please advise. With some administrative structural changes your company can grow. I wish you only the best.

Besides building perhaps the best pools on Long Island, their service is unrivaled. From replacing…read moremy liner to even the smallest repair, they are prompt and provide the highest level of service I have ever seen. Recommend 100% for service and to build your dream pool.

Have been dealing with swim king for 20 years. Always a great experience. Dieter was terrific with…read morehis advice and service. Wonderful experience highly recommend this place