As someone who doesn't know much about the pool installation process, I had major anxiety over the…read moreefficiency of my pools repair and was worried if the issues with my liner would be too severe to save. When it comes to services like repairing my entire pool, I'm someone who wants to know I'm putting my money into the right place and not wasting it just to have to fix again later on. Champion ended up relieving all of my worries, and essentially solved every problem I had with my pool, all for a price I really appreciated. Special shout out to the installation team for doing things quickly and swiftly, especially on such short notice! Overall loved their work, and would definitely contact again if I ever have another issue! Thanks guys.

Horrible !! Sloppy ! They should be ashamed of themselves. Told me to get all the sandwich they…read moredidn't even freaking use half of it to put the pool on half of my pool is not even on the sand look at how they left my yard after they left. Not professional at all

I gave a star more than one star because this company started off ok and cleaned my pool even if…read morethere was often some green soon after. But I did think people should read the sexist comment emailed to me by the owner when I had the nerve to ask why my pool was still green and not ready to swim in after they charged about $350 to open it! 'You sound like someone who sits home all day long filing her nails. As I stated before, this is a very busy time, and delays can and do happen. YOU ARE the only person carrying on like a spoiled child. Get over yourself and grow up. I'm not going to respond to your childish emails anymore, and you can find yourself another pool company now.' Mike McDonald Owner

These guys have been great so far. We just bought a home with a neglected green pool and they have…read morehelped clean it up and used my own chemicals to help restore the pool. Cassandra who works in the office has been phenomenal. Hard to find great pool service in Long Island, but so far these guys have been a step above. I'll post again when they have to close the pool. Closed the pool and provided specific guidance on how to store equipment. They only charged me for what I needed and not a penny more. Big fan of these guys.

Great selection and service. Always helpful with all our pool needs. We @ Stone Creations of Long…read moreIsland thank you !

Mike was very helpful as usual and knew exactly what I needed…read more I would highly recommend them for any job

**UPDATE** The…read moremaintenance manager, Anthony, contacted me and was extremely professional, apologetic, and respectful. He offered to send over two different pool techs the next morning and have our service completed at a heavily discounted rate. Our techs, Alex and Marlon, were wonderful and did a great job. After the service was complete Anthony called me again to see how it went and ending up comping the entire service for us. While it started off a little rocky, they definitely made right nbd us and we hope to use them again. **** Very disappointed in our service, especially because they came so highly recommended. We hired them for a power vacuum and were scheduled for Monday 6/22 between 11-3. When I got home from work at 3:30 the pool techs were fast asleep in their van in my driveway. Once they woke up they worked for about an hour and told me they don't have time to finish (but had time to nap) and said they would reschedule me for later in the week. They left a hose running in my pool without telling me and it ran so long it almost overfilled. We were scheduled to have them come back and finish this Saturday 6/27 between 1-5 and they never showed up. No one called to inform of us a change in scheduling. When I called to cancel any future services with them and express these concerns all I was told was "I understand." I never post reviews, but we are extremely disappointed in the service we received and after getting minimal response when I called to express these concerns, a review felt warranted.

We have been having this company come for a couple of years now and the one who keeps coming to…read moreclean out pool is amazing. He is funny and always is cracking jokes as he works if you are outside hanging out with him. I know I am spelling his name wrong, but it is Chevau from what I can remember. My family has 3 dogs in the house, and he rings the bell each time he comes here to let us know he is there.

They gave us great advice when I had an issue of the electrical cord of the pool pump…read more Quick and kind response! I highly recommend.

Great company, very efficient and reasonably priced. My brand new pool heater was shot after barely…read moreone season of use because of the incorrect installation done by the people we were previously using. Emma was able to diagnose the issue from a video I sent her, and she got us on the schedule within days. All the fees were outlined to me before hand, so I knew exactly what I was going to pay and exactly what was going to happen. Justin, our service tech, was phenomenal. He got our heater back up and running in about 15 minutes after replacing a very badly corroded bypass valve. He also took the time to give us a few tips about maintaining our system, and patiently answered all of our questions. I highly recommend this company for your pool care needs.

I had them put in a new pool a few years ago and everything was fine. A few days ago I called (a…read moreleak in the top of my new sand filter) and the quick recall back did not happen. The message said email is quicker, I emailed and got a response 7 hours later...wow and I am a returning customer. The email said Saturday so when I called (they did call back in 1/2 hour) but they were not able to do Saturday... oh well geez and I am a former customer.

We had Sparkle come and close up our pool for the first time and the two guys that came were kind,…read moreknowledgeable, and efficient. Though it's only our first time working with them, we were satisfied and would definitely call them again in the future!

Michael and Chris opened my pool and did an excellent professional job. Highly recommend them.read more

I recently had my pool liner changed by Aquacade. It has been a nightmare using this company. When…read morethey did it they left a mess, made multiple mistakes but the worst was they messed up my pool light. Also, the liner is coming down by the sheer descent. The company does not want to take responsibility.

Built me a very expensive and leaky pool. They convinced me for years that it was fixed again and…read moreagain, only to experience the same problems over and over: chemistry issues, salt, chemical & water loss. They ultimately blamed me for the leak and wanted to charge me several thousand for a pressure test. I finally decided to move forward with a pressure test at the end of the 2024 season, only to have Haven's new Sales rep try and convince me that the marble dust was my issue. Later the rep called me drunk after playing golf trying to close the deal for new marble dust to the tune of $30-40K. Last year, at the beginning of the season, I had a reasonably priced pressure test done by East West pools and found out that my pipes were fine. They applied $20 worth of silicone around all of the fixtures (including the deep end light which I suspected to be the culprit the whole time) while the pool was empty. For the first time in 20 years my pool is holding water! I feel like an idiot ever trusting Haven; glad its over.

They sent one guy to open my 60X25 foot pool, which has a large amount of commercial level…read moreequipment, although it is for my residence. Pool was not as clean as from other companies. Worse yet, the tech put acid in a chlorine tank. When I went to refill the chlorine, it caused a gas reaction which could have killed me. They emptied to incorrect acid when I called them, but no apology. They even tried to charge for the acid they incorrectly filled! Now that it is time to close, the INTELLICHEM probe tubes are not with the equipment, so I must pay for new ones. They claim to have left them here, but I did not recall seeing than anywhere since the probes were installed after the pool opening. Unfortunately, finding an honest, competent pool service company is a real challenge! I will add to this review after my closing by a different company. I could not trust Haven to close properly as they do not take responsibility for their services.