The service manager contacted me regarding my review and wanted to resolve my issue. I brought my Mazda back in and they did discover an issue that was most likely caused by their original recall work. Problem was fixed at no charge. I doubt I will ever go back to this dealer due to the original way they handled the issue they caused. read more

Received recall notice for 3 issue on daughter RX-8.. called 8 days in advance to schedule service.. asked twice of service "consultant" parts in stock for repairs... said yes and dropped vehicle off the night before for a scheduled 9/5/17 repair..got call @ 8:30 am no parts available/not ordered for 2 of 3 issues .... obviously I would have not wasted my time/inconvenience unless all could have been handled on one visit.not happy and condescending attitude by service writer when expression my displeasure. read more

I give the sales person, Bobby, a 5.5 stars! He was kind, thoughtful and truly listened to what I wanted. He worked for weeks with me until I found my perfect fit of a vehicle. :) That said, I give the overall dealership 3.5 stars. Most of the team was nice and professional, but a few of their managers were too high-pressure for me. And don't hesitate to negotiate numbers no matter what they tell you. Overall, go with Bobby and you'll be taken care of. read more

Had a great experience with Roy twice over. Unfortunately had to buy the same vehicle twice after someone hit us from behind but Roy made us comfortable and helped find what suited our needs without pressuring us. 1st Mazda CX-9 was great and had it for about 1 year before getting struck from behind. The 2nd Mazda CX-9 has also been great another 1 1/2 years later. read more

I had a great experience with Dennis Dillon. The salesman I worked with, Michael, listened to what I wanted and found me just what I was looking for in my price range. I highly recommend Dennis Dillon. read more

I had an engine light come on in my 12 year old Mazda 3 recently, which has been very well maintained, and was very pleased with the service that was provided! I interacted with Harry Rood, the assistant manager in services, and felt very well taken care of. As anxiety crept in from the check engine light being activated, I was assured that the issue would be handled with care! I left the Mazda dealership with assurance that the engine light coming on was not anything of true significance to the well being of my car. I left the dealership with built trust, knowing that I wasn't being charged for unneeded fees or unnecessary repair costs when nothing of immediate attention was needed. Knowing that I wasn't being charged unnecessary money for repairs that didn't need to happen, I trust going back to the dealership that my car will be handled with care and honesty, with people who have my vehicles best interest in mind! Thank you again Harry for the exceptional service ! read more

I am surprised to see the 4 and 5 star reviews on Google Reviews when mine was a zero... I guess I ran into the wrong people? Though I interacted with 4 different sales people, so I'm not sure how I could have given the dealership any more of a chance. I'll keep names out of it, but here's the story. I'm interested in a new car. I'm trying to decide between a CX9 and a Pilot. I'm in no huge hurry, but I'm a motivated buyer. I visited the dealership almost 2 months ago and test drove a '14 CX9. The salesman took my contact info and was going to call me back with financing and pricing. I never heard from him. Several weeks later a friend told me the '16 CX9 is totally redesigned and is a far more compelling vehicle. So I went back. The saleswoman that helped me knew nothing about the car - absolutely zero. In her defense, she'd only been there 30 days. She was polite and friendly at least. I asked if the previous salesman was around - though he hadn't called me back, at least he knew the Mazdas and was a no BS guy. He was there, so we test drove the '16 CX9. I really liked the car. The salesman again took all my info - including asking for my wife's name (?) - and said he'd call me the following day with financing and pricing details. No call. 5 days later I called him. He said he was waiting for someone who was out of town - a GM maybe? - who could give him the pricing and financing specifics. I don't understand why he didn't call to let me know this, instead of making me wait and then eventually call him. And I found it curious that they couldn't sell a car without the right person being there? Bizarre... He said the person would be back the next day. He promised to call. No call. Another week goes by. I call for a sales manager. I get sent to voicemail and leave a detailed message - including my frustration and that I'm interested in buying a car. No call. 2 weeks go by and I decide to call a GM. I leave a message. I get a call back. He asks for details about what I was looking for - model, trim, color. He says he'll call me back in 45 mins. THAT WAS 2 WEEKS AGO. I'm normally a "2 strikes and you're out" kind of person. I gave Dennis Dillon 5 shots at selling me a car. Not sure what I was thinking. They are convenient I suppose. Though I'm entirely unenthused about driving to Nampa, it appears that's where I'm headed. Side note: We own a Mazda5, for which I've bought many parts at Dennis Dillon. I will do everything in my power to buy parts elsewhere from now on. read more

We had researched the new Mazda CRX5 (2017) and wanted to get a closer look today and a test drive. It was a snowy morning but we still came by. The 2016 in the show room (I sat in it) and was told by the sales gal that is "just like the 2017"...WOW, this person clearly does NOT know the 2017 brand new model is redesigned! Walked outside to see if there were any new models on the lot, no hey, lets go take a look and see what we've got....NOTHING, zip, zero, nada to help us. Too bad Dennis Dillion, apparently your sales staff would rather be inside than out in the cold trying to make a sale. All is good...we went to Tom Scott Toyota and bought a 2017 Limited Addition Rav4. Guess who was left out in the cold? read more

I actually had a good experience with the sales team parker and tony.ghey really went out of there wsy to make sure i was able to drive off with my car with my credit they really worked a miracle read more

So far, the service department has been great. There is an interior "rattle" in the car (which has less than 20k miles) and so far they are willing to keep searching for it until they fix it. They are extremely courteous. Hopefully it will get resolved. The options guy (Adam? Andy?) was great and helped me choose the extras I wanted. The sales person Reggie was very friendly as well. I was frustrated that I had financing in place through my credit union, and was told by two different people at DD that I could sign documents there for convenience and that it wouldn't be any different than going directly through the credit union. I agreed, and Reggie asked if they could "shop around" at different credit unions for better rates, and I specifically said no. However, after already starting the signing process, the finance person said, "Oh, and we got a better rate at XXX credit union. Is that ok?" It still frustrates me. I wish I had gone to pick up a check from my credit union and avoided the finance department altogether. I purchased an extra warranty which was presented in a "package" with options I didn't necessarily want, but realized after the fact that they were charged as different line items on the invoice. I don't know if they offer the warranty without the options (which were around $1000), but it would be good to consider. I realize they were doing their job, but it makes me distrust "dealership financing". Another thing that was frustrating was that the gas tank was empty and the car was pretty filthy when I test drove it. I asked them if they would give me a full tank of gas and have it re-detailed. We had two separate conversations about it, and they agreed to take care of those things before I picked it up. When I picked it up the next day, it had HALF a tank of gas (not a big deal, but really???) and it was still not detailed the way a new car should be, in my opinion (sticker gunk on the windows, food crumbs under the seats...) The detail department has a lot of room for improvement. It's disheartening that something as small as a tank of gas is obviously an issue. Robo, the general manager has been kind enough to call and see if he can help with some of my frustrations. I appreciate the effort on his part. In the end, I got a great car and I learned some lessons. I wish I had asked better questions during the financing segment, and that I had made sure the promises for detailing and fuel fill up were delivered. read more

Terrible customer service by service tech and service department manager. I was told that I needed to bring my car in to see what part was needed for a recent recall. The letter Mazda sent said to call and make an appointment to have the part replaced. The dealership said that I had to bring my car in for inspection before the part could be ordered and was told that I would have to make two visits. One to see what recall part was needed and another to install the part after it arrived. So I arrive thinking it would take less than an hour as nothing was being done just an inspection to to see what recall part is needed . Two hours later when I ask if my car is ready the employee tells me it is taking longer because they they hand wash it. So apparently I waited an extra hour for my car to be washed and when I finally get my car back along with a snide comment from the service employee saying I can not dictate how long it will take for your car to get washed, my car is un-washed. I talk to the service manager and he says in a smirky tone "I'm sorry" as if I shouldn't be upset after waiting two hours for NOTHING to be done to my car. The worst part, I called the Mazda 800 number and find out my car did NOT have to be taken in to their shop. The recall part could have been ordered without them telling me that they first had to do an inspection before ordering the part. I love my Mazda but would NEVERr buy a car from this dealership due to the experience with the service department employees. read more

I would rate them lower than this but since it's not an option I'll go with a 1 star! I went online last week to find a car (after being approved through my bank for an auto loan.) I found some decent ones on the Dennis Dillon site and had a good experience when they had a dealership in Ontario, Oregon. Last Saturday I drove through the lot in Caldwell then met with a salesman. Long story short, after talking about what I wanted I added I would be paying cash and asked for a purchase agreement; at this point the whole situation changed, the salesman left to go speak to his manager and came back and said "we really want your business so can you just fill out one of our applications because we want to make money too and if you don't finance with us, we lose out." I told him I would take a day to think about what to do (Sunday they were closed) On Monday I spoke to the salesman and agreed to see if their financing could beat my bank. Suddenly I received a call saying "the car you looked at sold this morning, maybe we can find you something else." I never heard from the guy again!! I would never recommend wasting your time at Dennis Dillon. read more