Went in for an oil change. I would of given 5 stars if the oil change didn't take as long. I can see if I just dropped by and they had to fit me in, but I had an appointment so they knew an oil change was coming in. read more

I only have one complaint about this dealership, but it's a fairly important one; everything else was fine. We found a nice selection of new and close-to-new cars to choose from, dealt with friendly people from start to finish, and had no trouble getting any information we requested, both from the website and from the employees inside. (The dealership was undergoing renovation while we were there, but the reno workers were quiet and courteous, never getting in our way.) The lone complaint is this: The prices on their website DO NOT reflect the prices of the vehicles on the lot, even if you check the stock number and it's the *same* vehicle. My wife and I had saved a specific amount of money, and only shopped for cars that cost exactly that much or less. We found a Kia Soul on the website that matched our budget, and went to the lot to look at it. When our salesperson found the car we were looking for, it was marked three thousand dollars more than it showed on the website. He said the sticker price was the *actual* price, and said the website price could only be achieved if we qualified for all available rebates. I rechecked the website -- right in front of him -- and showed him the complete lack of asterisks or fine print; the site simply said it was the price of the vehicle. In the end, we got the car for the same price (within a few dollars, anyway) as the website had advertised, but only because we were willing to waste two hours while he repeatedly "let me talk to my manager" and kept bringing back slightly lower prices each time -- and every time I just showed him the website on my phone and repeated that "we saved this much money; it's all we're going to spend on a car". If they simply had the website price the same as the sticker price, we would have been out of there in 45 minutes or less (15 for the test drive, 30 or for filling out paperwork). I wonder how many people just paid the sticker price and never realized the website listed a much lower price -- or how many people accepted the explanation that the website price is "only if you qualify for all the rebates". EDIT: It's always encouraging when a business reads their reviews and responds (as below). Hopefully, this is an issue they can fix; I think it will go a long way toward growing customer loyalty and respect. read more

Absolutely amazing service!! James (I really hope that's his name ) was very helpful from the moment I arrived! Explained to me how the drop off service works and even got me a Lyft to and from; while they worked on my car!! It actually took less time that I was initially quoted which was a bonus! When I arrived to pick up my car, James was there and walked me to my car. He also explained to me what was done. Now I'm not gonna lie, I had no idea what he was saying as car lingo is foreign to me! As I was pulling out Billy Baker ( I know his name bc I have his card) talked with me and explained what was done. He also informed me of a life time warranty that I was unaware of!!! I definitely know where I'll be bringing my Kia for any future service!!!! Highly recommended!!!! read more

my wife and i went to Dennis Eakin Kia. Jeff and Debbie where the best. They went out of there way to make it work. I tell everyone about them. You need a car with out pressure. They do everything to put you in the car you want. Thank you. David and Lisa Killeen Texas read more

We moved to Texas 4 months ago but I had to learn the roads and over come my fears of driving in a bigger, busier town filled with people racing around, instead of just driving! (I am old, what can I say?) We went to Killeen for lunch and ended up buying a Kia! Our sales rep. was Clint Hammontree and he was great. Good sense of humor, friendly, welcoming. No pressure to buy, Then we visited with the Finance Manager Debie Fox. She also was a great person to meet with and I feel like we have a friend in each of these 2 folks. They couldn't have been better to deal with! When we drove back to pick up paperwork and the license plate, we were so happy to see them both again. Instead of being there for hours while a deal was made, we just made a deal and we were on our way home. I don't know why buying a car is always such a game. Thanks to Clint and Debi for taking care of us and getting us on our way. read more

I was able to schedule my appointment over the phone (was politely greeted and given several appointment options). Upon arrival I was cheerfully greeted, checked in, and had my contact information confirmed. A short while later (less than an hour) I was contacted and told my car was ready for pickup. As I was checking out, I was given a complimentary car wash! Great service! Thank you! read more

I visited half a dozen dealerships (Kia and otherwise) during my recent car hunt and talked via phone or email to several more. Some were awful, some were mediocre, and some, like Dennis Eakin, were awesome. I didn't end up buying a car from Dennis Eakin Kia, but I had the very pleasant experience of talking to Internet Sales Rep Honey Hill. She was amazingly prompt, friendly, and informative, and I would recommend anyone looking for a Kia to give her a call: 254-699-2909. read more

My mother-in-law called in to set up an appointment, she was told that it was for 4pm on Saturday 04-01. She spoke with the manager of finance whose name was Marco or Mario. He did not set her an actual appointment. I showed up to bring her vehicle in and get told by the service department that there was no official appointment actually set for her and that they did not have the capacity to get her vehicle done that day. I am not upset with the service department. Billy and James were upfront about their availability. But in all reality Mario should not be setting appointments for a department he is not in. Instead of calling my mother-in-law and telling her that he made a mistake and he would make it right and schedule her for a different day, he goes to the service department and makes them work on this car that they have no capacity to get done given their workload. They had to off put other work promised to other customers in order to fix Mario's mistake. The blatant disregard for the service department and disrespect to Billy and James was quite obvious. When you mess up, you admit it and make it right. You don't go over to another department and strong arm them into taking on work when they have a set schedule and obligations made to other customers. My mother-in-law was under the assumption that She still had some kind of service contract for oil changes and tire rotations with you guys, as that is what she was told by Mario, come to find out it has been expired since 10/2021. Please advise that Mario avoided speaking with me in store other than rushing to the service department to make them fit this car in. He showed more interest in talking to the cute girl associates than actually doing his job effectively. The over all experience was quite infuriating as my mother in law is disabled and cannot and I mean cannot sit around for bullsh*t like this to be resolved. I happened to be available that day to bring her car and I am glad I did. This was a major cluster fu*k. The only good part of the whole experience was speaking with Billy and James. They were both phenomenal, they both provided clear expectations regarding the scheduling at this shop. I could already tell the moment I walked in that they were over worked and understaffed. Billy and James remained friendly and understanding throughout the whole ordeal. If Mario was any kind of decent manager he would not be over loading his service department expecting them to make whole on empty promises he should have never made in the first place. Good management knows how to balance and how not to over reach. To be quite blunt he sucks as a manager. He financed the car to my mother in law and for her that meant something when she returned to y'all's dealership for service. Mario made it clear that he has no interest maintaining the relationships with the people that walk into that dealership. Nobody in my family, nor friends or acquaintances will ever get a recommendation from me to visit your shop, which is sad because Billy and James were incredible. Mario alone and the way he handled this situation and the way he flat out disrespected Billy and James as well as all the customers that had cars in that shop, is the reason we will never return. Giving 2 stars cause the service department was actually good, just gotta give them leeway to schedule appointments and work on your car. read more

BEWARE!!! Flooded water damaged cars being sold! I bought a Jeep Rubicon from Kirby, the daughter of the used lot manager. Had nothing but problems since. Insurance told me after inspecting the car it had been underwater in a flood. I specifically asked about this when purchasing and was told by Kirby that no it had not. When I called to report state farms finding they basically told me I couldn't prove they knew. They also gave me a lot of grief about fixing a few things the jeep was advertised to have but did not work. read more

I needed to get all my break pads replaced and at pep boys they wanted to charge me $430! When I called Kia it ended up being a lot less because they said I only needed the front break pads replaced after all. It ended up being just $99 for my front break pads and new wiper blades! Everyone was super helpful and kind! I would highly recommend this dealership to anyone who needs work done on their Kia read more

Bought my daughters first car here. We live in Dallas and worked out a lot of the details prior to arrival. Joe Payan was fabulous! He's Very knowledgeable about Jeeps and went above and beyond our expectations. He's a great guy who made buying this important purchase simple! Thanks Dennis Eakin Kia for the awesome used jeep and for hiring exceptional sales associates! read more

Dennis Eakin Kia - Jeep Wrangler - Car Dealers Near Me - Killeen, Texas

Michael Rodriguez was the best friendly willing to help in anyway didnt make promise that he couldn't keep all around wonderful experience will be going back in February to get a truck from them a great place to buy read more

I have been coming to service my 2010 kia Forte koup for about a year everytime it is easy and for the money it's well priced. Today I bought a 2015 kia soul from Phillip in service he is very courteous to both me and my mother. I would buy another vehicle from him. I will always recommend this dealer. The best area here ... service. Desi and James are awesome they work with me to get me what I need at the price I need. read more

This was my first time buying a car, so I did extensive research and came prepared with my own financing option, and a firm price point. Dorothy and I communicated via email, phone, and text prior to my visit to the dealership. She was quick and courteous, which I appreciated. In talking to Dorothy, I was approved for a lower APR than my credit union was offering, and she also agreed to match the price of a nearby dealership with the same model (but less add-ons). Once I arrived, I worked with a salesperson named Jaime, who went with me on the test drive, and negotiated further with me on price. Jaime was the most un-intimidating sales person I have ever met. He was calm, polite, friendly, and extremely personable -- not to mention an Army vet. After a few hours of back and forth hardball negotiating, Dennis Eakin Kia ultimately met my price point and I couldn't be happier. I got a great APR, did not pay any more than I wanted to, and got some awesome extra add-ons I hadn't been counting on. Last, but certainly not least, is Debi. Debi is the fun mom you always wish you had. She may be the most unassuming finance person I have ever had the pleasure of meeting. I never thought I would be driving a Kia, but was thoroughly impressed with nearly everything in their showroom. The car was squeaky clean and had a full tank of gas before I arrived, completely drive off ready. This was overall a pleasant car buying experience, and well worth the two hour drive. read more

I took my new car in for service and was told they would need to schedule a time to keep it to fix it. I was told waiting for loaner car, no car to use from dealership, would not get rental. I called 5 times and same story. I was told everytime they would call me back. It never happened!! Bad customer service!!! read more

They broke my car when they sippost to fix it. I took my Kia soul 2016 it was working perfectly fine. I took it for a recalled on the car and after the car was returned to me the car stop working. They returned my car turn on back to me, the guy said it needed a new battery because is not letting the car turn on properly. read more

i have bought many new cars in my days but joe brown was by far the best salesperson i have ever had. i bought 2 kia k5's from him. he was courteous, efficient, knowledgeable and did not pressure me. there was nothing more i could of expected or wanted in a salesperson, 10 out of 5 stars, however i have found out that salespeople get dinged for things they have no control over like the kia access app. i went in there today to get help with the app and someone from the service dept sat in my car with me for around 20 minutes trying to get it to work, while i was on hold with kia access trying to talk to a representative, which never happened because every couple of minutes it would say you hold is longer than 5 minutes. i will try again when i have time to kill. salespeople should not be help accountable for technology and apps, crazy. i will recommend joe brown to anyone interested in buying a new or used car read more

Dennis Eakin Kia - Car Dealers Near Me - Killeen, Texas

Horrible and rude customer service highly don't recommend. Dealership does not care about their customers only care about getting the sale and once they sell they stop caring. If I could give it a zero star I would.. read more

Sucks the last maintenance bid got was over 600 dollars first it was 159 then 428 and now over 600 Get your estimate right people lost me as a customer read more

Question: While Dennis Eakin is living in the lap of luxury on his ranch, does he really benefit from nickel and diming people for services that are free everywhere else? This is the thing. I was born and raised here and I think it's imperative to support local businesses. I worked at Dennis Eakin in my teens, I've made friends with people who have worked here - so it would make sense that when I purchase a vehicle from here, I would get my car serviced here as well. When I purchased my vehicle here 2 years ago, I also added an extended warranty. The warranty benefitted me shortly after my purchase when the alternator went out. Awesome. Fast forward to yesterday: I originally asked NTB to see what's going in with my AC - is it a simple fix with a recharging, or do I need to replace the compressor? Of course, the compressor would need to be replaced, as my luck would have it. Knowing I had a warranty purchased at Dennis Eakin, I took my car there for repair. I understand a 3rd party honors the warranty - I get that. What I don't get is that Dennis Eakin conveniently doesn't have a system in place to document the date of expiration of the warranty in their system. What I don't get is that I brought a piece of paper to them explaining the repairs that needed to be done and Dennis Eakin is unable to quote their service fees based on a previous assessment. We dropped the car off, prior to signing everything over, we're told "Yep, you have a warranty, we'll check it out." Then today, we get a call that the warranty is expired and we're now responsible for the $100 diagnostic fee. They *conveniently* aren't able to document in their system, with a warranty that I purchased in THEIR facility, when it expires. Further, they signed us up with some third-rate company that just doesn't notify anyone when it expires - man, what a fantastic system designed to get that money, right? I don't care about the fee. I don't care if it was $10 - that's not my issue. My issue is their dirty practice of finding ways to make money like little sticky-finger schmiegels. I have referred people to this dealership, people who have actually purchased cars upon my recommendation. But after learning how they treat customers after the car has been purchased and they're out the door, I absolutely, under NO circumstances, can ever recommend their business to anyone. There are far more ethical lots and service departments, and now I know why their turnover rate is so dang high. I guess, anything to get that extra dollar, right? read more

I had a very bad experience with the service department after my car's warranty ran out (without notice). To make a long story short, they employees did NOT care about my concerns and when I asked to talk to the service manager, he basically told me the $105 service fee would go towards the price of the unfair, and expensive repairs. He said it in a way like he was doing me a favor. THATS THE NORMAL POLICY! Why bother calling me to 'make it right' if you aren't going to go above and beyond? And when I told him that I wasn't happy he said 'I'm sorry' and hung up on me. The service manager at Dennis Eakin Kia, knows as much about customer service as my 2 year old daughter knows about welding. Spoiler alert: that would be 0%. The fact I've spoken with 3 Dennis Eakin Kia employees and they have shown ZERO effort to make me a satisfied customer shows that this place only cares about making a buck. If you're smart, you'd treat your customers better so A) They would rebuy from your dealership in the future and B) So they would refer friends and family. Instead you got yourself a 1 star yelp review and I'm telling EVERYONE to stay away from here. Now I've seen the 'yelp replies' Dennis Eakin Kia uses to respond. So let me do it for you. ' Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and we'd like to extend our sincerest apologies for your recent experience.' If that very canned and obviously pre-written political response was true, your service manager wouldn't have hung up the phone on a very vocal unsatisfied customer. So in summary, Kia's only top priority is to make a sale. Once you have given them your money, they could care less. And really....who could blame them, its a KIA dealership after all. Oh, and who wants to buy a car with construction and jackhammers going off all day. Go get a temporary office set up so your customers can go through the car buying process without needing ear plugs. OBVIOUSLY! I feel like you guys should send me a check for all the consulting I am doing right now to make your business better. But you guys need so much help i'll just do this pro bono. You're welcome. read more

My wife was recently in a wreck and her 2015 Kia Soul was totaled. She wanted the same car so we looked online and found several options online with one being a 2016 Kia Soul from Eakins (their used lot). This was a "certified used Kia" - It had low mileage and according to the website was a Kia + and in great shape. We drove the 30+ miles to Kileen to look at it and when we got there a few red flags jumped out at us. 1) The sales person we had dealt with didn't even work at that building and we had to work with Racheal who didn't seem very interested, almost annoyed that we were there. 2) The Lot was a mess. The car we had driven to come look at was dirty both inside and out. 3) "Joe" who I assume is the sales manager tried to move us into a more expensive car right from the get go. 4) The Car we came to look at was not a full featured + but rather a base Soul with a few extra options. When we told Joe this wasn't what we were looking for he didn't care and was too busy making his protein shake (which he kept spilling its brown goo all over the floor). We pointed out that the car we came to look at had white paint on it and several major gouges/scratches he again wasn't interested and again tried to up sell us to a more expensive vehicle. We promptly left and as we were leaving the internet person who we had been dealing with texted us and asked us to come to the main lot to look at "new" Kia's. This was a classic example of bait and switch. They wasted half our day with the only intention of trying to get us to buy something we weren't interested in. This is the stereotypical BS that you hear Used Car dealers doing. It was shady, unethical and bordering on illegal. The service was horrible, the location was dirty and the advertising was false. I would never even think of buying a car from these guys. read more

I bought a Sedona here not too long ago. I didn't need to finance. I am very happy with the car, and the people there were fine. However since purchasing the vehicle I have recieved nonstop emails for surveys on this purchase, as well as emails and messages about regarding their inventory. I completed a survey for them about a week after the purchase, I don't feel obligated to fill out a bunch of surveys about the same thing. Then I just get a call saying they need my husband(active duty army) LES to prove he is military...we offered them this on the purchase day. they declined and asked for our bank statements showing DFAS deposits....which is weird. So now they want an LES as soon as possible......after the sale is done with. And the final straw, my click on my car stopped working. I called the service dept. hoping they knew what to do. They do, it's an issue they are familiar with. The guy wanted to talk me thru it. He asked if I saw the SD card slot, I did not. Silence. No offers to bring the car in for a quick fix, nada. So I'm very done. I will give them 3 stars because the sale day went ok and the oil change I received was fast and nice. read more

Just bought a 2011 Kia Soul from Dennis Eakin. Super experience! Honey Hill, the Internet sales rep, was awesome! Cathy Cullen in finance went above and beyond. Stellar experience from start to finish, plus we ended up with the car of our dreams. It was well worth it to drive to Killeen from Austin. read more

do not buy any car from this dealership!!! they chopped my head off by selling me a kia k5 at a way higher price than what the kia k5 was worth !!! leaving me with a $9000 negative equity that i have to pay regardless when i trade in that car. they had a careless attitude when it came to fixing the issue the car had... mainly bc they trusted the system that claimed to say "no faults" rather than the customer (me) who is driving and getting a feel of the car! make the drive to kia in south austin because they actually care about you and will negotiate to give you a car that you want, close to your price range and they are outstandingly genuine and 100% with you! they want to make you happy and gain your trust! do not go to dennis eakin kia!!!! read more

I was helped right away, shown the waiting lobbies, and was included in all repairs that needed to be done. I was also advised of a payment plan that would allow me to pay over time which really helped. Billy, was a pleasure to have with me through it all. Thank you for making my experience the best. read more

Great service! Thank you Dennis Eakin Kia!

I had a great experience last week purchasing my 2020 Telluride. Jamie John, who helped me with the deal was superb. He ended up staying after they closed on a Friday to show me all of the bells and whistles in my vehicle. Debi Fox in finance was also terrific. I feel like I made friends when buying from these guys. No hassle, no pressure sales with a great staff! Great job gang. read more

I want to thank Dennis Eakin team for doing an amazing job with financing my 2016 Kia Optima, An amazing car! Thanks Debbie, Phillip, and Anthony for making this a dream come true. read more

It takes a while to get through especially if your a walk in like I was today. However, that's much better than other places i have been to. I worked with Tyrone Stubbs in the service department and talk about a super friendly and helpful guy. I was impressed with the price that I was set to pay I was expecting more and it wasn't that much because of some deal they had going on. Based on Tyrone alone I would come back here but, i talked with Clint again who sold me my vehicle and he remembered me and my son and which vehicle we had bought and was very friendly again. There was one other lady that i never did get her name but she was just a lovely person. Overall a great experience today. Oh and my son loved the free popcorn and drinks. read more

So the hubby and I arrived about 30 mins early for scheduled maintenance and inspection. No one greeted us outside so we went in. We were passed off to an older lady who seemed to know it all and insisted we get a service before a known issue was fixed. Not nice. The hubby and I waited and at about 1145 we noticed no one had alerted us that our service was close to or complete. We checked on the car because we had other plans and needed to leave Kia by or before noon. Our service lady had the keys on her desk all along and hadn't advised us of the status. We have received better and consistent service from Toyota of Killeen and Bates Nissan. Why not Kia? I urged my hubby to go to the dealer for his daily maintenance but I do not think we will return. Doesn't take much to give customer service with a warm inviting presence. Thanks but, no thanks! read more

Don't go here unless you like wasting time and jumping through hoops. They say one thing, then back out of a guaranteed sale five minutes before close. I came here looking for a replacement car. Jumped through all of their requests, located paperwork, even came up with extra for a down payment. Was told all day "Oh yeah, we got this." And "You're approved!" Only to have the finance manager back out before close because my co-signer's ID was expired. Never mind she won't ever drive the vehicle.. it's really sad that they like wasting that much time. Oh.. and I was there for nearly 7 hours. Yeah.. stay away. Far away. read more

The people here are very very professional and they will work with you. I will definitely work with them. Especially Phillip Welch. I just got a 2015 kia optima today with my wife. read more

Had a great experience working with Kirby at the used car lot. They were able to get the job done when no one else could. Love the 2014 Jeep I purchased. Will go back again. read more

I was interested in purchasing a vehicle however due to Sales Rep Marisa's being unresponsive with returning my call, purchase vehicle elsewhere. Vitally important that you respond to potential prospects and not ignore them, not only was this a bad experience but will be shared with others. read more

I've been in the Central Texas area for a little over 8 years now. I bought my first vehicle here and never went anywhere else. If I wanted a new car I asked if they can get it for me which they did. As a business owner, these guys are top notch. I am also a military veteran and them don't try and take advantage of our young soldiers like most car dealers and treating them like a statistic. Great place, fast service and they take care of you! read more

Big thanks to Eddie for helping us get our new car! He really works with you and helps you get what you need! Also Debi in financing is the absolute sweetest, they make buying a car easy! Thank y'all again! read more

Crooked like all car dealers. Read the fine print on advertised prices. Those prices don't apply when you get there. 6 hours to buy a car, with NO trade in. Old car sales trick. Keep you there all day, wear you down. Our paper dealer tag expires tomorrow. Still don't have metal tag. read more

Bought a Kia about 3weeks ago. The saleman Mark Johnson I dealt with was not buyer friendly at all, they are just doing their job at this Killeen location. Debbie who did my financing rushed through the paperwork and jumps topics while speaking which just confused me and I lost focus of what she was saying (selling me) multiple times. I'd advise against this Kia location, I had a MUCH MORE customer/buyer friendly experience at the Round Rock Kia location with saleman Sean. Good Luck! read more

I went in during a sale and ended up purchasing my Kia Optima and I love my car. During the sale the customer service was fantastic (because they wanted me to buy the car) afterwards they could give two shits. I purchased a used Kia and one of the door handles was messed up. They ordered me a new handle and told me to come back in two days and they would put it on and fill up my gas tank for having to drive back and fourth 35 mins. Well I called two days later and my handle was in. I drove back to Kia just to be told the handle needed to be painted white before they could put it on my car. He didn't even check before having me drive out there. James in service was supposed to call me when it was ready. He never did. I kept calling but couldn't get through to James and A week and a half goes by before I get in touch with him and he says yes I have it and I drove back 35 mins to put it on. When my car was finished and my keys were given to him he waited a couple mins then another customer came in (all he had to do was hand me my keys nothing needed to be signed) and he helped her first, diddled his fingers for about 5 mins after she left before calling me over. I watched him the entire time. And no he still he didn't fill up my tank. Love my car and idc about the gas not being filled up but the service I received from James could have been a lot better had he been more professional. read more