I HATE Dennis Eakin Kia service department at a whole. I dropped my car off to get a brake booster swapped out on my car may 27th .I didn't get the car diagnosed because I Knew exactly what the problem was. I received a call the very next day letting me know that my car was ready to be picked up. As I'm driving away with the car I noticed that my brakes are still compressed while driving and noticed there was smoke coming from my wheels. As I drop the car back off with a Dennis Eakin to look over the issue I received a call stating that they didn't have the machine to test my car to figure out what the issue is. I took the car to another dealership service department and they swapped out The exact same the brake booster that Dennis Eakin was supposed to do and my car is running fine. But due to the brakes being compressed while driving after Dennis Eakin said my car was going to go it melted my brakes messed up my rotors and messed up my calipers. I spoke to service manager Chris about the issue of needing new brakes. All he could tell me was that he washed his hands of the car once I brought them their old brake booster back. I swear I will never buy another car or take another car to Dennis Eakin ever again. read more

Wow, what an awesome experience my wife and I had at Dennis Eakin Kia. Phillip Welch was an outstanding salesman, he did not pressure us one bit and we drove out of there with a new Kia Soul straight off the showroom floor. I highly recommend you go see Phillip and let him hook you up with a new car. read more

Bottom Line Up Front (BLUF): FIVE STARS/ AAAA Quality Dealership - I had worked with several KIA dealerships to find the best Internet deal I could on the purchase of a KIA Sonota Hybrid. In this case I worked with Joe Payan at Dennis Eakin KIA. Joe to really took the extra mile and push the envelope on giving me the best value for my trade while also giving me a great deal for the car I wanted. I would recommend anyone seeking to find a dealership that really cares about the customer to visit Joe Payan with Internet Sales if you want a no nonsense drama free car buying experience. A+++ Experience. I would shop here again! read more

DO NOT, I REPEAT DO NOT CONDUCT BUSINESS WITH THIS SHADY COMPANY! I recently turned in a lease vehicle in immaculate condition. Thank god I took pictures while they were conducting the inspection. After I took all the photos and turned in the car, I get a letter saying I have to pay a $250 wear and tear fee for a dent on the front bumper. This shady company drove my car around after I turned it in, hit something and now they are charging me for it. These are the most shady individuals I have met, they take complete advantage of the military. When I tried contacting them about this issue, the receptionist said everyone was busy and couldn't talk to me. ( I was fuming). She said she would leave a message for finance.( Which I have no idea what they would do) Be aware when dealing with this shady company and the tactics they try and pull on the military. Go to Toyota or Subaru for more professional business. If you turn in a vehicle here, make sure you cover yourself like I did and take pictures of EVERYTHING. And another thing, I turned in this vehicle with 3000 miles remaining, and they still turn around and pull this crap. What a shameful greedy company. read more

My wife and I recently decided that we needed another car. We looked for months trying to find the right car, eventually we found a used car we liked at Dennis Eakin Kia. We test drove it, loved it and a week later bought it through our credit union. The day after we bought the car our check engine light came on, took it back and they fixed it with no problems. I was happy...or so I thought. Well a month goes by and we still have temporary tags on our car. Call DMV, then call credit union, who tells us that, "We have contacted Dennis Eakin Kia 5 times asking for the title and the manager (Debi) told us that she would fax it to us. We have yet to receive it." I was shocked! I called asking for finance and told them the issue, they said, "we'll get on it!" Two weeks later I call the credit union again...still haven't received it they said. I drove down and talked to Debi's assistant who told me that she couldnt send the title, only Debi could. I then asked her for new temp tags, she said yours are not expired yet, why do you need new ones? I said because I don't trust you or this dealership...I never received new temp tags. A week later after not receiving the title, the car's check engine light comes on again, im so angry. I drive down to Dennis Eakin Kia and demand them to fix my car! I talk to the manager (I originally asked for the general manager, but she had left for the day) and he told me that the car was no longer under warranty. I turned and said, well the car still belongs to you! He was confused, so I took him out to my car and showed him the tags...there were 10 days left until the temp tags expired. I said you all still have the title (even though we already paid for the car) so the car still belongs to you! He called Debi who immediately sent the title via fax to my credit union. About 10 mins later after he received a call from Debi telling him that the title was received he looked at us and said that there was nothing they could do for the car. I was so angry I wanted to call the police. So the point of the story is we waited for our title for TWO MONTHS and had problems with the car right after we bought it. Dont deal with this place, all they want is your money and dont want to get their hands in anything else, especially the title department. Will never shop here again and will continue to tell others my horrible experience with Dennis Eakin Kia. read more

My first experience at Dennis Eakin Kia (used cars) was thought to be great. Then a week or so later I start getting alerts for inquiries on my credit report. I purchased a used vehicle from Dennis Eakin before Thanksgiving. At first, my experience was fine with the Scott E. the salesman, but once I met Debi, I knew she was shrewd by her demeanor. My boyfriend and I commented on this to each other when she walked out for a minute. She gave the impression of one tough b****. Anyway, As of 12-8-12, I have received 5 inquiries on my credit report. I did not know why so I called my Identity theft company. They told me that Dennis Eakin Kia had made all these inquiries through my selected credit union and several other places. I was shocked. The day I financed the car, I knew who I wanted to go through. It was a credit union. This was the best rate I could find. I have great credit so I knew I would be approved. After filling out the application online and being approved, Debi called them to see what the hold up was. They told us that final approval wouldn't be till the next day or so. I was ok with this, just didn't like the idea of having to drive back from Cedar Park to Killeen to finish the paperwork. While Debi was on the phone with them, they said they will probably need a proof of income. I again didn't like this, but was like ok that sucks, but ok I will do it. Debi couldn't believe they were asking for proof of income with my credit score. She said to me and my boyfriend, if she were me, she would take her business elsewhere. I said, yea, but I don't want any additional inquiries on my credit so I will do what they ask. After she talked to the credit union a little longer, they said they were set up with Dennis Eakin as one of their financers. Debi said she couldn't get this rate though. They then said she could run the application through their system (Kia's) to get it. So Debi had me sign their application to do this. I ONLY GAVE PERMISSION FOR HER TO GO THROUGH THE CREDIT UNION I HAD SELECTED, NOT ANYONE ELSE! and this is what I thought had happened. Now, 5 inquiries later...... I call Debi on 12-8, my call unreturned, so I called her again on 12-10-12. I told her my problem of all the credit inquiries. She said I had given her permission to find me financing elsewhere other than the credit union I had selected by signing their credit application. I DID NOT GIVE PERMISSION TO RUN MY CREDIT THROUGH ANY OTHER FINANCE COMPANY OTHER THAN MY SELECTED CREDIT UNION. I signed the application because the credit union said they were already signed up as a financing source for Dennis Eakin. Debi and I go round and round, her interrupting me, I interrupting her. She being very rude and condescending, very UNPROFESSIONAL. She would not hear me out because she did not agree with what I was telling her. My boyfriend even repeated my story to me, he was there. I did not ask him to hear my story of the conversation I had just had with Debi, I asked him for his version. It was MY version. Debi said I gave her permission by signing their application to find me financing. So that was that, it was final. I told her she was wrong I had only agreed to the Credit Union. She said, we are not getting anywhere so I am done with this conversation. I was like... that's because you are wrong, I didn't give you permission for this. I had specifically told you I didn't want any additional inquires on my credit and I would wait for final approval a day or two, or get them their verifications they wanted until I had gotten their final approval. She also said that "I" told her I would have to fabricate documents for this verification. UNBELIEVABLE!!! I am a business owner and run my company morally! She is the one that said to me the day I bought the car, that I could make up documents to say whatever needed as far as my income, since I am the one that writes the checks and could give myself a pay raise whenever I wanted.. Bottom line... Debi Fox, the finance manager is a liar! She is very rude and unprofessional. So lookout when you buy a car. If I could rate my experience any less than one star I would. I would not allow any of this behavior with my salesman or anyone who works for me. They would be history! Debi Fox Finance Manager is nothing but a liar and is very, very unprofessional!! I wish there was a recording of all that transformed in ther office that day and of my phone call conversation. Dennis Eakin Kia... You should be ashamed! read more

I called Dennis Eakin Kia on Friday and talked to a man in service and I told him my engine light just came on and what should I do? He responded, "Oh, that's just your cold weather light coming on don't worry about it, after explaining to him what the light looked like-just like an engine." So a friend told me that's your engine light so I went all weekend driving my car and should have had it looked at. They sure have bad help at Kia Killeen these days. read more

Best car buying experience ever. Bought a used CPO Soul and could not be happier with the whole experience. Salesperson Kirby, sales manager (Kirby's Dad), internet contact Dorothy, and woman in the financial office/titling office were all great. Very relaxed, friendly, minimal time and excellent deal to boot. Nice freebie like including a real spare tire instead of KIA-provided fix-aflat. read more

I am familiar with buying cars and I'm used to the typical negotiations where managers get involved and there are medium- to high-pressure sales tactics, dealer "recommended" add-ons, service packages, etc. In some cases, those add-ons may be useful, but I wasn't interested this time. The sales and management staff at Dennis Eakin recognized that I wanted the best deal I could get, treated me with respect, and made my car buying experience fun and easy (wow!). They offered me the best deal around on a new car, and gave me a very fair trade value for my vehicle (much better than a particular local Austin dealership). The purchasing experience was smooth and the sales, management, and finance staff were extremely friendly. I was in and out in an hour and a half (including test driving two cars). Driving an hour north to Killeen was MORE THAN worth it for the savings, smooth experience, no pressure, and personable staff. I would gladly do it again. Plus, I love my new Kia Optima! read more

I'm a first time car buyer and very satisfied that Dennis Eakin Kia was where I got my first car. I had visited many dealerships and spent a lot of time online researching to find my perfect car. A big thank you to Phil Welch for his patience and persistence to get me the car that was right for me. We hit a couple of little bumps during the process but it never phased him. He was confident, very professional, and easy to get along with from the moment he greeted us is the parking lot. Another big thank you (and sorry) to the staff that had to stay after closing time to get everything situated. I work in retail and know how annoying that can be but I greatly appreciate it. I would recommend this dealership to everyone I know looking to purchase a vehicle. New or per owned, first car or fourth. read more

It's hot and our 2016 Kia Sorento's AC has gone out. We recently purchased the vehicle so my husband and I have a valid warranty. Today he went to the dealership to get a diagnostic on the AC. The female at the service department told him that it would be 105$ just to see what is wrong meaning only a PMCS and looking at just the AC system. Good thing my husband called the dealership we purchased our vehicle at. We spoke to the finance department at that dealership and were told that our deductible is 50$. We would have lost 55$ because the service department is awful at reviewing a customer's warranty. Also the female had told my husband that the diagnostic computer only works when the check engine light is on, I don't know how true this is because she already lost our trust as customers. Essentially we would have liked to know if the AC is just a minor problem or the start of a hiccup of problems. I will write another review after our maintenance appointment. So far the customer service is dreadful. read more

I opened my trunk and it was soaked with water. I had an amp, and speakers in my trunk and everything got damaged. I took my car up to Kia and left it. They called and told me that it would be $105 to look at it and another $100 for a deductible. She told me she would call and check my warranty to see if I would have to pay at all. The next day they told me that it was the taillight seals and they would need to replace them both but I would still need to pay both prices possibly. She is looking at the screen and has my car listed as a loaner car with x amount of miles on it. Plus they did not even have my 100,000 mile power train warranty listed in the system. I bought a 2009 Kia Rio brand new off the lot. The only miles on the car were the miles that I put on there to test drive it. In addition, the 100,000 mile power train warranty is clearly listed on the car sticker when they sold it to me. My spouse and I go outside to discuss what we want to do so we decide to let them work on it. I open the door to go back into Kia and she is there talking about me to other people but she closed her mouth when she saw me and acted like she wasn't. She tells me that she will not charge me and to give her to the next morning to look in the attic for my paperwork. The next day comes and I give her half of the day before I have to call again to ask about my car. She tells me she has not had a chance to look in the "attic" yet and that she has not forgot about me. Since they do not help me I come back to Kia to pick up my car and drive home. Once home I look at my car, inside I have car seat covers. In order for them to find the leak they let my backseats down. Of course they were not careful and could care less. They let my back seats down and tore the back of my seat cover. They looked in my trunk and lifted the carpet above the spare tire and just left everything thrown everywhere. At this point I am very frustrated but not getting anywhere, I do not even want to deal with Kia anymore. I call back maybe a week later and she is still telling me not to "count her out", she is still looking. Today, 2 weeks later, I could not take it anymore. I have been nothing but patient and nice to these people. I call the service manager and he says he does not know what she is looking for in the attic. This whole time I was told she was looking for paperwork that pertain to my warranty. He tells me that either way if the warranty was expired or not that my taillight seals would not be under warranty. If this is so than why have me wait for 2 weeks for nothing! My car is still not fixed, I have mold in my trunk! My speakers and amp are damaged and I have nothing accomplished! He starts to tell me that he will then look in the storage room. I tell him no thank you; 2 weeks have been long enough! I did not get an apology or anything! Buyers BEWARE! read more

My sister, lives in Spring, Texas, and needed a car but could not afford to purchase one on her own. I live in Virginia, but I decided to help her by taking care of the financing. This is the year 2016, and I know that it is possible to transact a car purchase by fax, email, and Fed-ex. Apparently, Dennis Eakin Kia of Killeen, Texas is not aware. I requested a car loan from my bank and was pre-approved. I found a used vehicle with low mileage at Eakin Kia. On a Thursday, my sister drove 3 hours from Spring to Killeen, Texas in a rental to inspect the vehicle before purchase. I provided all of the required documents to the dealership including the USAA Federal Savings Bank loan number which is as good as a check. Everything was going fine until I noticed that I was being charged $319.00 for a miscellaneous profit source for the dealership on the buyer's order and requested that it be removed. The next day, on Friday when my sister should have been able to leave the dealership with the vehicle, she was told she could not have it. Upon deciding to walk away from the deal, the sales person decided to treat the vehicle like a loaner versus a purchase and issued a 7-day tag. Unbeknown to me the dealership had my sister to sign a loaner agreement. Suddenly we were being treated like car thieves instead of customers. After Eakin Kia received payment for the vehicle, they did bother to follow up to issue new temporary tags. The vehicle could not be driven for 3 days waiting for them to resolve the problem they created. I am a veteran of the United States Army, a retired Civil Servant and an honest person with excellent credit. I am not a thief. If you prefer to be treated like a customer versus a car thief, I advise you to steer clear of this dealership and the unprofessional service rendered by their employees in the finance department. read more