I'm not sure how this place does not have 5 stars. My kids had a wonderful experience at Convivial…read moreDentist with Dr.Marissa. We couldn't be happier with our care we received here! Exceptional team that truly care about your health and experience.

The pediatric providers are excellent. They're intelligent, well trained, and seem to care about…read moretheir patients.

This is the best dentist. They are super friendly. The place is super clean including the…read morebathrooms. The vibe is welcoming.

Sara is consistently timely and always goes above and beyond with making us feel welcome. She is…read morethoroughly engaged with her young patients and encourages questions from parents and children alike. She is patient, knowledgeable and actively listens to concerns. She is an effective communicator and not only tells you what to do to improve oral health but also why it is important and simple adjustments that can be made if needed. For example my child has an incredibly small mouth and we find it difficult to floss especially the back teeth. She provided a solution in the form of a different flosser and sent us on our way with a sample. As a child I had terrible experiences that left me anxiety-ridden when it comes to dental visits. I'm so grateful my child has had nothing but wonderful experiences with Sara, Dr. Krausz and your other staff. I never would've imagined my child would consistently look forward to their cleaning appointments with excitement. Thank you for all you do.

zero stars - minus*…read more Buyer Beware -- Extremely Unprofessional and Unethical Experience This is a buyer beware review. We had an incredibly disappointing and frustrating experience at this practice. The physician remained largely inaccessible, hiding behind office staff until the very end of the process. Overall, our experience was riddled with incompetence, unprofessionalism, unethical behavior, and deception. My daughter had braces placed here and remained under their care for about 5-6 months before we moved out of the area. Below is a summary of the major issues we encountered -- both during treatment and while transferring to a new orthodontist. 1. Constantly Broken Brackets Almost every visit involved repairing broken brackets -- something we never experienced with our two older children who completed orthodontic treatment elsewhere. The staff repeatedly blamed my daughter, claiming she was eating "hard foods," even when the bracket broke after biting into something as soft as a French fry. Having to return after nearly every routine appointment for broken brackets is highly unusual and concerning. 2. Obstacles in Transferring Records When we requested treatment records after moving, we were told we had to come in person to sign a release -- despite living over 60 miles away. This is not compliant with HIPAA, which requires practices to release records upon a patient's written request without unnecessary barriers. The delay in transferring records to our new orthodontist caused a significant treatment gap, leaving my daughter with broken brackets for an extended period. It took multiple follow-up calls before anything was finally sent. This behavior was both unethical and unprofessional. 3. Extremely Limited Orthodontist Availability The orthodontist was only available Tuesday through Thursday with limited hours. Emergencies or urgent concerns outside those times were left unaddressed. For a medical practice handling active orthodontic cases, this lack of accessibility is unacceptable. 4. Dishonest and Inconsistent Refund Process When we moved, we were told we'd receive only 50% of what we paid -- despite my daughter having completed only 5-6 months out of a 30-month treatment plan. Even their office manager, Daniela, admitted that the fair and standard approach would be a prorated refund of about 80%, but could not justify why the office offered only 50%. They also tried to change the documented treatment time from 30 months to 24 months, reducing our rightful refund. Additionally, although we paid $6,100 out of pocket, the practice also billed our insurance, which wasn't factored into the refund discussion. The entire situation was handled with dishonesty and questionable ethics. 5. Unprofessional Conduct by the Physician After weeks of back-and-forth with staff, the physician finally joined a call -- only to speak in a rude and unprofessional manner. By that point, I had dealt with their team nearly ten times and had lost confidence in the integrity of the practice. Given the repeated mismanagement and lack of accountability, I requested a full refund, which I have yet to receive. Final Thoughts This practice appears to care more about money than patients. Our experience reflects a lack of professionalism, poor patient care standards, and questionable ethics. I would strongly advise families to look elsewhere for orthodontic care.

I only wish these type of offices existed when I was a kid! It would def have made getting braces…read moremore enjoyable when I was younger. I'm glad my son went here as his first dental experience. When he was younger he went to the ER a lot, and had more doctor appointments than I want to remember; so he always associated doctor with traumatizing needles. Everything was easy, from booking an appointment to filling out paperwork (on an iPad). Once we stepped into the office, it was bright and everyone was pretty cheerful, very kid friendly. There's also a chalkboard by the door that writes the name of first time patients to welcome them! The dental hygienist and dentist explained everything pretty well and answered any questions I had. They used a stuffed animal to explain to my son how tooth brushing and flossing works and what they would be doing when they checked his teeth out so he wouldn't be too scared. A nice thing about a high tech dental office is TVs on the ceiling as a distraction for the kids.

I worked in the orthodontic industry for a few years, so I had a relationship with a number of…read moreorthodontists in the area. I began treatment with a different orthodontist in the winter of 2019. As my treatment progressed, I was starting to feel as though the other orthodontist wasn't getting me the result I wanted, and during the time I formed a trusting relationship with Dr. Lisann. I knew the kind of work Dr. Lisann did, and how she treated her patients, and I decided I must switch to her to get the personalized patient experience I needed. Boy did that decision pay off!! I started with Beacon Orthodontic Associates in September 2020, and thought I would need 12-18 months to correct the issues I had. Here we are today, May 2021, and I am already done! Dr. Lisann is a wizard with the Invisalign treatment planning, as well as the artistic touches to the contours of my teeth, and I am incredibly happy with my new smile! The experience I had coming into the office with Becky, Dr. Lisann, and others, especially during a pandemic, made me feel safe, comfortable, and known. I cannot recommend Dr. Lisann highly enough!

Did not feel welcome here…read more I took my daughter for an initial orthodontic consult on March 31st. The initial woman who came in to take my daughter in (who is 9 and was a little nervous) barked at her to use hand sanitizer and when I asked if I should come in with her, said abruptly to me, "No!"  I was a bit off put by this but thought it must be a one-off thing. I had a question and spoke to the woman at the front desk. Not only did she not listen to me, she kept interrupting me, raising her voice and misunderstanding what I was asking. Her tone was condescending and rude. This did not bode well, especially if we had to come to this office repeatedly for orthodontic appts. We then went into see Dr. Lisann. She at least was professional, though she did not have a warm and friendly manner with us either.  At this point I was pretty upset and wanted to get out of there--I forgot that we had to go back to the desk to pay for the appt and as we were leaving the front desk woman said, "EXCUSE ME, YOU HAVE TO PAY!!" I was totally taken aback. I am someone who is very conscientious about all payments--it was just that I was upset. The kids kept repeating what she said all the way home. I was very upset after that consult.  I have never been treated in such a rude and unprofessional manner as I was at Beacon Orthodontic. Given her stellar reviews for the most part, I had expected to use Dr. Lisann  for not only my daughter, but also my other daughter and myself as well.  Unfortunately she just lost 3 potential  patients. Unless she works with her staff to make a more welcoming atmosphere, I expect we won't be the only ones.

Boylston Street Dental has been outstanding in helping our daughter recover from a very traumatic…read moresports injury. Although she is typically seen here for orthodontic and pediatric dental care, the entire team stepped up with extraordinary compassion and flexibility when she suddenly needed urgent adult dental support after having her teeth knocked out in a sports injury. Every doctor, assistant, and staff member treated her with patience and empathy, making her feel supported during an incredibly frightening time. Their coordinated care, clear communication, and heartfelt kindness have been a tremendous comfort to our family. We are so grateful for everything they've done. Highly Recommend

This was my dentist for a few years. It's hard to get an appointment because they are so good …read more I called it was a few months for an appointment the receptionist says . So I have to try a new place , I guess. The dentists are really good . The vibe is super friendly and welcoming. The quality of care is exceptional. I love this place.

The atmosphere and the employees that greeted me today when I went in was Perfect!! The…read morereceptionist, Melissa she was very patient with me explained everything to me and even helped me get to the starting point.( I kinda skipped a step) oops! That was all me! HOWEVER Melissa to the rescue! Then I met Dr.J his energy and vibe was even more awesome! if you need ortho care please please go here!! The whole staff are Amazing

I highly recommend Dr J and his team for Invisalign! The whole staff was incredibly nice, welcoming…read moreand knowledgeable. Dr. J gave me the smile I've always dreamed of.

I am so glad I found this office! I had set up an appt for my younger daughter and they ended up…read moresqueezing in my older daughter on the day as well. Everyone from the front desk to the hygienist who took my daughter in to Dr. Lin was so patient and helpful. Unlike other offices, they also invited me in for the consult. Dr. Lin patiently explained his thinking behind the treatment plan he would pursue with each daughter and helped me understand why. The cost for the treatment was also reasonable and they were able to start us right away. After having a rather awful experience with another office in this same town, I was a bit nervous coming this morning. However, given how kind and professional this office was I signed on my older daughter right away and will plan on bringing my younger one when her time comes.

Over the course of last eighteen months, I have been visiting this practice on a monthly basis and…read moreI can honestly say that it was the best decision I have ever made. As an adult patient, getting braces was not on top of my fun things to-do list. However, from the moment you walk in to the practice, you are treated like a part of the team as the staff always greets you by your name and make every visit an enjoyable one - even when they are tightening your braces! Dr. Lin is patient, professional, caring, personable and very thorough. He cares about his patients as individuals and ensures your questions are answered thoroughly. The man knows his stuff! Deb is incredible! She remembers every little detail and is just unbelievable in her craft. She is caring beyond belief, super funny and always ensures that you are extra comfortable- even when she knows that the procedure you are about to have is not so comfy. She is like a mom/aunt/sister to all and the practice is so lucky to have her on the team! I could go on and on about each and every member of Dr. Lin's team and how amazing they are but this review would get super lengthy. I will say this: If you need orthodontic care, do yourself a favor- visit this practice and then you can see and experience their professionalism, care and magic touch for yourself! Worth every penny!

Yes! 100%. friendly, flexible and good payment options. the…read morecare quality is always great and you can tell they are always trying to accommodate you no matter how late you are.

Very bewildered by this office and the front desk staff. I genuinely felt I was irritating the…read morestaff by becoming a patient of this office. I have never encountered such dismissive behavior, the front desk person was not making eye contact and looked directly at the computer, gave inaccurate information, and then would speak to her coworker in her native language (which I don't mind the language but I do mind the attitude). I speak 2 other languages two, and when you do that you are more likely than now saying something about the situation to the other person. Overall, wouldn't recommend it. There is no shortage of dentists in Boston, let along Beacon street. Courtesy and professionalism go a long way, and if the front desk staff is lacking that, I can't imagine the dentists who hired them will be any better of a reflection.