I am writing as a deeply concerned and frustrated potential customer who has experienced an…read moreunacceptable series of failures by your organization. On 10/13, I spoke with Christina to schedule a fireplace cleaning appointment for a date shortly after our call, with an arrival window of 8:00-11:00 AM. During that same call, I requested that a supervisor contact me regarding additional questions. No one from management ever returned that call. On the day of the appointment, the technician never arrived. At 10:00 AM, I contacted Jeffrey, who informed me the technician was running late and would arrive in the afternoon. No one showed up that afternoon either. When I spoke with Jeffrey again, I provided my address a second time. He then sent a confirmation notification containing the wrong address and even the wrong city. I called back once more to correct the information so the technician could locate my home. Despite all of this, no technician arrived at any point that day. At 4:00 PM, a customer service representative called to inform me that the technician "had something to do with his wife." This explanation was completely unprofessional and unacceptable. I demanded an immediate call from a manager. No one contacted me. To this day, I have still not received a single follow‑up call from any member of management. Adding insult to injury, I began receiving text messages a few days later offering to reschedule the fireplace cleaning. I made it clear that, given the severe inconvenience and complete lack of service, the cleaning should be provided at no charge. I received no response. This entire experience is a clear example of extremely poor customer service, a lack of basic professionalism, and an absence of any meaningful management oversight. Despite multiple requests, not one manager has contacted me. Based on the conduct I have witnessed, I cannot recommend this company to anyone. If these practices continue, it is difficult to see how this organization will remain in business.

One star, despite getting a good price of $50 to replace a window screen, and $299 for inspect…read moreand clean chimeny, I expected to clean the chimney area, meant inside chimney and at base of chimney or anything in contact with chimney. Alex went up to the roof but did not clean away the debris up against the chimney, he took pictures but did not clean up the debris. I paid $100 for sealing the cracks in the chimney box and he did a good job with that. The inspection on the outside is where things get quite questionable, Alex advised they would fax me back and estimate of any additonal work. The estimate is for $1007. The report lists the condition of my Chimney report as "unsatisfactory" It also says the note is d/t the exit set up of the chimney, but that is not explained. further down in the estimate. Then below are 3 items for remediation. Repair to cap arrestor is noted as "rusted" needs prime and paint, then next box says " preventative" and " fire hazard", $259., the next is Chase cover " rusted or discolored, needs prime/paint, says "preventative" $399., for the base of chimney says " flashing - water issues - install diverter next box says preventative - gives the code that lists water diverter or cricket. The pictures do not show any rust on the cap arrestor nor the chase cover only soot, and the discoloration is dirty water on top d/t it had just rained. The base of the chimney picture is covered with debris that alex did not remove before he took the picture which means he did not actually look to see if flashing was below the tile, nor did he see that there was flashing there w/ a water diverter that had been installed by my roofer in July last year. It can be seen in the picture zooming to the R. The quote says w/ the code either water diverter OR cricket, but when you talk to them they say well its better with both. When asked about the estimate they sell you that its all legitimate work but then say, estimate does say preventative however, estimate also says condition of chimney is "unsatisfactory". If this is work that is not necessary at this time estimate should say currently satisfactory, just because it could be better does not mean its necessary. I would even beg to differ that since they did not remove the debris at the base of the chimney, not only is the inspection of that area invalid, it is also incomplete work because he failed to " clean the chimney area". I have talked to them at length about the report and they justify the "type of work is code work" but not really necessary to my house today. They dont come right out and say, this all might be things you should do in the near future to be proactive. The cost of just priming and painting, per my brother in law who is a contracter said thats an hour job and they want to charge you $700 then wondered why for the cost they would not just replace the cap arrestor for that price? Since I did have roof work done by a licensed contractor in July I will be reaching out to him for his comments and follow them up here. Still 1 star not happy with overall feeling misled and work on roof w/ debris left incomplete work.

I had been having issues with the dryer vent. They showed up at the scheduled time, went right to…read morework. They showed me pictures of what they found (before and after). They did a great job for a good price. I would defiantly recommend them and will call them back when it needs to be cleaned again.

I reached out Home safe and was scheduled promptly for Clothes Dryer vent cleaning…read more Technician Lisandro was courteous and detailed oriented. He performed a good air duct cleaning. Price quoted was final price for job, no nickel and diming. Overall professional and efficient experience. Will use again in the future.

They live up to their name!…read more I first had them out two years ago to clean my chimney before converting my fireplace to gas and they did a wonderful job. The technician recommended that I get the dryer vent cleaned next, which I delayed on due to other things that were needed. Last week I finally got around to scheduling the dryer vent cleaning, which was today. I was incredibly surprised when Allen showed up and after locating the vent outside, told me I didn't need it cleaned due to the short distance of the vent to the outside. How refreshing to deal with a company with such integrity. That's what I call living up to their name! Regarding the fireplace cleaning they previously did, their workmanship was great. The technician (Troy) cleaned up well when he finished and their prices are the best I found. I highly recommend them!

I sent out a request for a quote via Yelp on a Saturday and Monday, they sent me a quote for $150…read morefor an inspection and cleaning or $200 if we have an insert. Our fireplace has an old insert, so our quote was $200. They gave me their cell number in their Yelp response and I texted back and booked my appointment for that same Thursday in a 12-4 window. They do offer Saturday appointments for an extra $25 to cover their technician's overtime who normally work M-F 40 hours per week, which I think is a pretty good option if I couldn't have taken time off during the week. That Thursday, I got a call from the technician saying he was on his way. Fifteen minutes later, he showed up at 2:30 and was very polite and neat. He was also friendly and accommodating to my dog who thought the technician was her new best friend. Around 45 minutes later, our fireplace and chimney were clean and he gave me the 411 on my fireplace, chimney and insert. I owed $200 as quoted and they accept checks, cash or credit cards. No Venmo or paypal. According to the inspection, my chimney was in decent shape but it was missing a few things. He also warned me that our insert was missing some key safety components and could be a fire hazard and why. This was important information we never knew about which gave us good food for thought. Now knowing the concerns, we may never use the insert again or have it removed completely so we can use our fireplace safely. The technician gave us quotes for some of the items he recommended that we need to get our chimney in good shape: 8x17 chimney cap - $95 Crown Repair - $140 Installing a clean out door - $150 Regarding our insert which had bigger problems: repairing door gasket and hinge pin (wouldn't completely solve the safety issues) - $150 Remove and take away insert - $200 This was an easy transaction with good work completed. Quick to schedule, available quickly, showed on time, gave me a report and quotes. Then all done in 45 minutes. Definitely recommended

Highly recommend. We called and the owner Joe was so helpful. They were able to come out within…read morejust a couple of days. We met Christian the technician who did out initial inspection. He was friendly and professional. We had quotes from other companies that were much higher. Joe was so honest and helpful!! He was very patient explaining everything to us. Christian was so kind and friendly. We can now use our fireplace for the first time in 7 years! Chimney cleaned and repaired! Thank you so much Aloha team!!

We have never used our fireplace since moving into our home in 2021 and finally decided to get it…read moreproperly inspected. I'm so glad we reached out to Joe because he taught us so much about our fireplace and chimney! He explained exactly what we'd need to do to get our fireplace up and running, but was also very transparent about what we don't need to keep costs low. We really appreciated his honesty, professionalism, and friendliness! We ended up not moving forward with the project due to our own budget constraints, but whenever we are ready, we will for sure be reaching out to Joe to help us with the job.

Really great experience with The Duct Cleaning Pros…read more Ben was great. Very friendly and knowledgeable. I had my dryer vent cleaned (it hadn't been cleaned in over 6 years), 3 vent fans, and my air ducts. Pictures were provided of the before and after. I'm really happy with this service. Pricing was fair I think. It's something that needs to be done regularly, so it is worth it. And it sounded like my air ducts had never been cleaned and my house is 50 years old. There is no price for peace of mind.

Three years ago we used Duct Cleaning Pros. Once again, Ben & crew did a great job. Friendly and…read moreprofessional. I highly recommend this local family owned business!!

I just moved into my house earlier this year and wasn't sure how safe our fireplace was so I wanted…read moreto have it checked out before using it. I used Yelp's feature to request a quote from a handful of businesses for a fireplace/chimney inspection and ACD was super quick to respond. They had a fair price and when I was ready to schedule with them, they booked me for the next day! I was so happy about this because other businesses I was considering were booking a month out. They gave me a 12pm-3pm window and the tech arrived a little after 12 so it was nice nit having to wait so long. He was very nice and explained everything as he was inspecting and allowed me to ask any questions. Turns out my fireplace is in great shape, was rarely used by the previous owner, and is easy to clean myself. So rather than pushing me to have him clean it, he simply charged the inspection fee. This alone has earned my respect and trust because he was being honest and not just trying to upsell. It was a quick and pleasant appointment and I will definitely hire them again :)

ACD Team Solutions is a reliable and dependable service. We got an error message d80 on our LG…read moreTHINQ dryer and it stopped working. We checked and found out it meant the exhaust duct had 80% blockage. I called on a Sunday afternoon and requested emergency tech service. ACD was able to accommodate us after checking with the tech. Leo did an awesome job despite the 100+ degree heat. He had to go Up on the roof. He even wore a mask and booties, while inside the house, to respect Covid protocols since we had a toddler and immunocompromised people at home. I would definitely recommend them. The final charge was close to the quote given by Yana, their dispatcher.

The Electrolux dryer in a rental unit became unusable due to a loose fabric gasket that stopped the…read moredrum from turning. Many appliance repair shops don't work with this brand. I called Sunny Appliance and they had a technician out in the next few days. Luis removed the offending part and said he'd be back once a new part was in. In the meantime, the dryer could be used, although it was a bit noisier. The part arrived the following week and I confirmed the repair appointment time. Sunny Appliance called me the day they were supposed to come out and do the repair asking me when did I want to schedule the repair. When I said I had confirmed for that day, they said I wasn't on the schedule. They said they would see what they could do and called a few minutes later saying they would be out later that day. Luis came again, and successfully repaired the dryer. Even though they had made a scheduling error they went to great lengths to correct it. I'm impressed with the level of service on both the dispatcher's part, and Luis' expert repair. Thank you

lied and sold me AMAZON PARTS I Insisted on OEM Parts from…read moremy first phone call and low and behold i got lied to and amazon parts at TOP $$$$$$ My washing machine pump failed 10 months ago i called these guys and told them its not draining it needs a pump "can you bring a NEW LG PUMP i DONT want knock off parts i want factory parts" Being a contractor myself i knew it was the pump you could hear it when it ran it was messed up and didnt drain so i told them model and serial # to bring pump with them they confirmed. tech showed up removed my pump and sure enough it was broken runs out to his van grabs a all white taped up box comes in tosses in the pump and hey it worked "FOR NOW" gives me the bill $257.40 takes old pump with him see you later bye! Me being in the service industry myself i know this was not a factory pump it was not an LG box it had no part number on it it look like it came out of a damn amazon locker!!!!!! for goodness sakes! if i amazon that pump its $25 I called them furious I let them know this is illegal to have these kind of mark ups!!! Per the California state Attorney General any business in the state of California is legally allowed a 33% markup on materials. So I don't care if you're selling groceries and you're on the biggest grocery chain in the industry you're still only allowed a 33% mark up or if you're selling liquor or cigarettes at the corner store you're only allowed to 33% markup however I was charged 185 bucks for a $25 pump out of an Amazon locker. They assured me they used a factory replacement pump and priced me per the blue book Here we are 10 months down the road and I wake up to my wife telling me our laundry room is flooding the washing machine just drained all over the floor Of course we mop and clean all that up and I called another technician from another reputable company I explain that the pump is replaced about 10 months ago however it was aftermarket...... They told me to leave the machine off until they get here with new pump Lo and behold technician shows up tears apart my machine and what does he find??????????????? Broken pump and pump is full of water leaking Is the pump and LG part?????? Absolutely not!!!!!!!!!!!!!!!!!!!! Has a sticker that just says 110 V pump made in China on the side of it Check out the photos Now check out the photo of the actual broken pump full of water and go ahead and check out the box of a real LG pump Then check the contractors license board website for the formal complaint on the contractors license with the contractor and the lie I was told i purchased a factory part and a factory part was installed in my appliance however it was not and I was lied to with aftermarket parts The attorney General loves these cases if you have been taken advantage of and know you were gouged buy this company or any other at more than 33% markup then report em See how long there in Business ripping people off The company is only as good as the records it keeps before the Government takes that company away from crooked ppl taking advantage of the general public The truth hurts but is what it is if you want to be crooked and pad your wallet it only last so long Do your homework before you hire these people Just because they say they can fix it right now there's other people out there that can do it too that are honest The HONEST REPAIR COMPANY with FACTORY PARTS $205 That included $20tip for the tech to get some lunch This scam $257.40 and flooded laundry room and hall Request the license number and always do your homework at WWW.CSLB.CA.GOV

I've been looking for a company to replace my existing wood burning fireplace with a new gas insert…read moreas I was tired of dealing with the mess of wood and ash, so I sent a request to California Mantel & Fireplace and was promptly put in touch with Sam (sales rep) who scheduled some time to come out and see what they could do. Sam was great to speak with and he answered all of my questions and gave me what I thought was a reasonable quote (given all the increased taxes and tariffs due to the Trump administration ripping off Americans!!) and scheduled time for them to come and install a new gas insert. The installers were quick and professional and did a good job installing the new gas insert, everything looks great and the fire is warm. :)

For reference, I am located in Orange County, CA (Southern California). CA Mantel and Fireplace…read moreserves more areas than just Sacramento area These guys are the BEST! I needed my 3 gas fireplaces serviced, so I requested a recommendation from the manufacturer. Michael from CA Mantel & Fireplace contacted me to schedule. Michael made scheduling super easy and convenient. On the day of service, Charles and Omar arrived on time. They were super courteous, informative, efficient and clean. They listened to my concerns and answered any questions I had. They had great knowledge about my units and performed the service wonderfully. Price was very reasonable too! I'm so happy to know I have a company like CA Mantel and Fireplace to turn to when I need to service my gas fireplaces! Thanks guys!