I've been coming to this store for years and have always had great experiences. The store is clean,…read moreand the customer service is usually excellent. Today, I purchased a wagon and the young lady who helped me was amazing. She brought the item down, answered my questions, and even offered to carry it for me. She was incredibly kind and deserves recognition for her outstanding customer service. One thing I noticed was that while I was carrying the wagon through the store, the only employees who offered help were female team members. I passed two younger male employees who didn't check in, even though I was clearly struggling a bit. I wasn't expecting anyone to carry it for me, but a simple offer to help would have been appreciated. I also want to recognize the older gentleman outside who checked on me while I was loading my car and made sure I was okay. Overall, this is still a great store. My only suggestion is to encourage all employees to check on customers carrying heavy items. Maybe because I wasn't older or looked like I struggled but it was heavy and seeing me struggle a bit - A small gesture can make a big difference.

I normally don't leave negative reviews, but this experience deserves to be documented, especially…read moreafter the manager told me that writing a review "wouldn't make a difference." I came in to exchange a pair of FootJoy golf shoes I bought here one week ago. I didn't have my receipt on me, so the associate scanned the shoes to look up the "lowest selling price." Their system came back with $19 for shoes I paid $110 for days earlier. When I asked how that number made any sense, no one could explain it. No price history, no verification, no transparency just "that's what the system says." I wasn't asking for anything unreasonable, just a fair exchange based on the actual purchase price. The part that pushed me to write this review was the manager's response. Instead of helping or even acknowledging the issue, he told me that leaving a review "wouldn't make a difference." That's not just dismissive, it's unprofessional. He said he wouldn't even consider making an exception because I had dropped the F-Bomb in reference to their insane store policy and ridiculous lowball valuation. He also demanded that I apologize to the associate for using the F word. For the record, I found my receipt and will be returning the shoes properly. But the principle matters. If their system is generating inaccurate "lowest selling prices," that affects more than just me. I'll be filing formal complaints with the appropriate agencies so this doesn't get brushed aside. I'm sharing this so other customers know what to expect if they try to make an even exchange without a receipt. A $110 purchase shouldn't magically turn into $19 because a system says so and a manager shouldn't act like customer feedback is meaningless.

Worst customer service. Walked in with a box of shoes to exchange, which the security and workers…read moreclearly saw as I walked in, and they didn't have the size I needed so they recommended me to go to the other WSS in river park (customer service was great there btw) and as I was leaving, the lady at the front began to yell at me and even cussed at me as if I was stealing the shoes THAT I WALKED IN WITH and the security proceeded to check my shoes and receipt like I was some sort of criminal. All in front of other customers and my little brother. Never again.

Service terrible especially salesman Ayan will be making a formal complaint to corporate.read more

SERVICE I was seeking water shoes for my trip. I ended up…read moreBig5 and that's where I found them AND in my size. Sure, I went to Dicks and Nordstroms Rack but could not find anything. While there, a young guy by the name of Michael was super helpful - got his name from the cashier. He was unloading a box of water shoes and offered to dig through his box for my size AND run to the back of which he did. From there, I had 2 sizes to pick from. ITEM I needed/wanted all black enclosed water shoes. WELL For me it's all about service and or quality depending on the venue/food/situation. Due to this wonderful experience, I feel more interested in shopping here more often. In addition, it's right in my area.

Big 5 in oxnard is an awesome store I've going since I was a kid with my parents I know now why we…read moredid they have exceptional prices and products pants shorts sweater outdoor swim stuff skates skateboards baseball stuff basketball soccer now the lighting it feels safe it's not so congested with you know what I just came from the outlet in camarillo go you won't be disappointed

This is a bit of a late review, but I wanted to post and show my gratitude to the business. My…read moreyoungest ones are having a great time starting their soccer career, and the services and selection offered by Xtreme Soccer was a great help! They gave me a great deal with a dozen soccer balls of great quality and value, as well as top-notch service! Thank you! My family and I will be back!

I called the store to see if they had a certain jersey in stock in a certain size, the employee…read moretold me yes. I immediately drove to the store which took 20 minutes and see that all they had were small and extra small. I asked the employee if they had it in large, he said no and then proceeded to take a phone call and walk away.

Decent selection of shoes but be very careful if you ever need to do a shoe return. The employee…read moredid not want to process the return because there was a very small light half inch barely visible mark on the bottom of shoe. It's very uncomfortable to do a simple return & they make customers feel as though they are doing something completely wrong. My advice if you ever buy shoes take photos after purchasing just in case you need to return them.

When I went to toy are us with my son there was a hundred thing wrong first the prices were greedy…read moremy son got a funko pop and when we check the price and it it more expensive then a large funko from the Hollywood store.second there was a family guy toy in the kid section.thirdly there was a donation bin that was begging ran by T.a.u and the only things in there t.a.u teddies bears that the would for 10 bucks.

Walking into this Lululemon at The Collection at the Riverpark Pop-Up location, there is but a…read moresmall metered parking out front. However, if you want to park for free, you need to park at the perimeters of the Collection and walk to this Lululemon. What I like about this establishment is that they immediately serve you as soon as you walk in, in comparison to the Lululemon outlets where the educators kind of ignore you. My intention for this visit was to use the hemming service adding to the great value of my pants. I was helped by Ryley F., who promptly was able to take me in with a smile to hem my 5 pocket, ABC, warpstreme pants. He was able to serve me efficiently by leading me to the fitting room. He awaited for me to emerge so he could promptly measure my pants, pin it, then send it on its way to get hemmed. It took exactly 7 days until I got my pants hemmed back. It was such a smooth and efficient process, all Lululemons should operate this way. When I returned to the store today to pick up my pants, it took no less than 1 minute where I was in and out. Now that's the kind of 5 star service I expect!

Stop in briefly to pick up an online order,staff were friendly and welcoming. They have a great…read moreselection. I purchased a new mat and the quality feels great for the price. A little something to keep me motivated throughout my morning yoga session.

This store is awesome! Definitely for the active outdoorsmen/women as they have a fantastic…read moreselection of products! Very pricey! Not a fan of the location... (not a fan of The Collection) if you're lucky you can find a parking spot on the street near the entrance but you have to pay at the meter otherwise park in the structure behind the building and walk so if you're in a hurry? Not a good option. I came in for a gift card for my son and gave his phone number to accrue his points... I've done this before and it helps him!

Incredible sales staff LG and super helpful. You can't match the expertise anywhere else since REI…read moreclearly is the leader in everything related to the outdoors