I have never had to go to a dermatologist before but this was the easiest, best, smoothest…read moreexperience Iv ever had with any sort of medical facility in my life. I absolutely love the staff everyone is so nice and it was really easy to get in soon. They fixed my problem, answered all my questions thoroughly and I really love that I could just pick up the phone and someone answered when I needed it. That was a huge gold star for me because there's not a lot of places where you can call and actually get a person on the phone these days. Overall I had a great experience and would definitely be back if ever need be in the future. Thanks again!

Update: I do not have superficial basal cell cancer. I have nodulo-infiltrative basal cell…read morecancer. It is advanced and aggressive. I did not know basal cell could be aggressive. I will go to UVA in November to have my scalp removed from my forehead back to the crown. I don't know how extensively it has grown on the sides. But I do know it took years to grow to the extent it has. It is a horror to comtemplate and I would never want anyone to go what I am going through. It won't kill me, but it is going to change my life substantially. Think about this if you still want to make an appointment with Avenues Dermatology for anything other than Botox. Someone should have done a biopsy years ago. So take care and ask for a biopsy if you have a scaly spot that doesn't go away.

All doctors I've seen here are great. Front desk and checkout staff is pleasant. Very pleased with…read moreself pay prices for yearly skin checks / cancer screenings

Are these guys a real business? I have tried calling 4 times in the last 2 weeks and have not…read morereceived a call back.....WTF. I spoke to my referring Doctor Who claims they may be heading into bankruptcy and therefore has withdrawn his referral to me and any future patient to this clinic.

Knowing your hair and causes of dermatitis should not be left in the words of shop talk... seek a…read moredermatologist. The office was easily accessible with plenty of parking. Staff are friendly and helpful with questions . A hair biopsy is a quick procedure used to diagnose hair loss or scalp condition. There is plenty of parking and handicap accessible.

Dr. Royal is always knowledgeable and responsive. Has been my family's dermatologist for over 20…read moreyears. Great location and staff.

Went in to have them look a spot on my cheek that was a bit disconcerting and before I knew what…read morewas happing the nurse/PA/? was zapping something on my forehead with a laser. She said the spot on my cheek was nothing but was happy to charge me a few hundred bucks for whatever she did to my forehead. It's now 2 years later and the spot that got zapped has turned red and will not heal. I did not intend to leave a review today. I was searching for a dermatologist to take a look at this new problem area and ended up here.

was determined that Dr. Rauch would perform the procedure upon my arrival I provided my debit card…read morefor the co-pay. Now that my personal information had been captured I was also provided with a document stating that I would be responsible for any charges that the insurance would not cover up to the amount of $1500.00. This organization stated that they would have full access to my personal account and could make withdrawals at will and I would be notified via email prior to the withdrawal. At that very moment I felt extremely uncomfortable with the arrangement but thinking that I would be adequately notified I would be able to adjust accordingly. Here's where the whole program falls apart. Taking it from the top the first charge, a $25.00 co-pay was debited from my account on 08/16/2016. The second charge of $51.41 was debited from my account on 09/06/2016 and I was never notified. Approximately a week later I was debited with a charge of $104.00 again not notified. I caught this in process and asked it be stricken and a stop put on any further charges, (date cannot be provided because it is no longer on the ledger,) action was reversed. On 09/13/2016 I get hit a second time for the same charge of $104.00 and this time it has been processed, a temporary credit was issued and was reversed on 11/30/2016 finding no fault on the part of your organization. Now mind you, this organization hit my account three times in a period of only seven days with each and every time I have not been notified. Suddenly I'm an ATM for Christine Rauch! I reiterate, I was NEVER notified by email, (or any other form for that matter) of any impending withdrawal. Closer examination of the documents forwarded to me from the banking institution had revealed that one of their staff had input my email address incorrectly as baherden@verizon.net instead of the correct address. Given that this can prove to be a most critical factor it would behoove Dr Rauch and her staff to confirm this information rather than take it for granted. Clearly this organization deserves to be paid, I don't take issue with that. I take issue with this organization being paid at the expense of cleaning out my bank account and leaving me with not so much as enough cash to buy gas in order to go to work the next morning. I am currently 68 years of age, (was 63 at the time of the procedure.) I have an advanced education in aviation, I am grossly underemployed as well as under paid. Since I do live paycheck to paycheck these people have absolutely no idea what it's like to have your checking account cleaned out and you have to knock on someone's door at five in the morning hoping to borrow $20.00 so you can get to work? It's coming to the point where it's no longer a service for a fee, it's all about sucking someone's bank account dry. It's beginning to feel like it's a contest to see who can empty my bank account first. I understand that Dr. Rauch's husband is an emergency room triage doctor. Everyone should be justly compensated for their knowledge and intelligence. Between the two of them I'm willing to wager that together they are knocking down half a million a year. It's really a shame that they have to resort to unscrupulous means to accomplish their wealth. Having worked as a trained and licensed aircraft mechanic were my associates and myself are required to maintain and fly aircraft, were the aviation field to be handled like this office has handled my account there would be a bunch of broken aircraft, a whole lot of dead people and someone would most certainly be going to jail. The medical treatment was excellent, the way I was treated on the business side of the house is absolutely deplorable. If I had to do it again and was diagnosed stage four cancer I would turn and walk the other way rather than to be subjected to this kind of abuse. Brings new meaning to the aged term, "A license to steal." Makes me wonder if a crime has been committed?

PA Rohe has been the Dermatologist for my wife and I both for several years. She is excellent in…read moreher examinations, she always answers and and all questions asked. She is very good at explaining the different conditions that I have and the resolution of any issues presented. Her nurse was also excellent as well as the front office staff.

Maybe this is on me, but when establishing care with a new specialist, I would feel that all…read moreconcerns should be addressed in one visit. My primary care doctor referred me here in early December. It took until the end of June (today) to be seen. In December, I was experiencing a severe cystic/hormonal acne flare up. I suffered for several months earlier this year, but now I'm mostly just dealing with face and body scars and isolated recurrences. I hadn't seen a dermatologist in 7-8ish years, so I was looking forward to an overall skin check up. I checked in today and was brought back pretty quickly. When I mentioned wanting to address a couple of mole changes in addition to the acne to the nurse, I was told that they were too busy to do both. She checked with the doctor and returned telling me I had to pick one topic or the other. Despite acne being a priority for me, I opted for the skin scan. Especially due to recent skin cancer diagnoses in my family. The doctor was pleasant during her short time with me and answered a few questions related to the skin check. I had to schedule another visit a month out for the acne. I'm glad it's not another six months, but I am pretty disappointed regardless. I know healthcare isn't what it used to be, but maybe they could consider designating more than ten minutes for new patient exams? I felt like I was a number in a chain of patients, instead of someone she cared to get to know, and having to return to address my original issue feels like an insurance money grab. Just a bummer, is all.

My family has gone to this practice for over 20 years. The doctors are very good and I have no…read moreissue with any of them. We've always gotten good care here. My issue is with their front of office/ office management. I had to cancel an appointment I'd been waiting weeks for last November, due to a snowstorm. It was for a pretty urgent and critical issue. When I tried to reschedule it, I was shocked that the soonest I could be seen was in March! I asked if they could call if they had a cancellation and was told "no" but I could call them every week and ask. It's finally March, and I've endured intense suffering for months now. I've been to urgent cares and my regular doctor, trying to manage what's going on, but it's really a specialist issue. It's less than a week before my appointment and still no confirmation from them so I had to call myself. Add the horrible phone maze to this, and I really wish I could find a dermatologist practice that isn't overbooked like this, and treats people a little more kindly.

Dr Rachel Lee is amazing! 5 stars - as you can see from all the other 1 ratings - their booking…read moreprocesses and cancellations are horrendous. Can't get a timely appointment ~ can't call and reschedule without being ditched to message system and then they threaten to charge you for an appointment missed after you tried 4 times to change it. Fix your systems for your docs and patients

I had Moh's surgery here recently. Dr. Padgett provided excellent surgery, and she and her staff…read morewere very kind and attentive. I would highly recommend this practice.

DON'T WASTE YOUR TIME OR MONEY ON Dermatology Associates of Virginia, P.C. (The Winchester…read moreBuilding) The staff couldn't care less. Such a bummer as this area is so desperate for good dermatology. I wish someone warned me sooner.

I'm here at Dermatology Associates of Virginia for my annual skin cancer screening. Everyone here…read moreis great and I never have to wait. Dr Woodley has checked me over numerous times and I have zero complaints. It helps that I always come up clean! The office is conveniently located in Bon Air/Midlothian next to Johnston Willis Hospital and theres plenty of parking. 5 big stars and 2 thumbs up!

Worst doctor's experience I can remember. They clearly do not care about their patients and I wish…read moreI'd checked reviews before scheduling here. None of my concerns were addressed. Upon making my appointment, I told the scheduler I had some skincare concerns I needed addressed during my appointment. I was looking forward to having a solution or at least some answers after my appointment, instead, I was told I would need to make an additional appointment in a few months to address the concerns of my facial redness....and that I was only scheduled for a cancer screen. My "cancer screen" lasted a total of maybe two minutes, and I was told to try sunscreen. In the past, I've been able to address concerns during my annual check up with another provider FROM THIS GROUP. This wasn't clearly communicated upon scheduling, I'm extremely disappointed with my experience here, and now I need to wait another month to get in to address something I was able to properly explain while the doctor was doing the body scan...you're telling me they can't take an additional couple of minutes to provide me a solution? No, they'd rather hit my insurance TWICE. Also, there was no "you're good", "your skin looks fine", etc. in regard to the cancer screen. I will not be using this doctor group again.

Richmond Dermatology was recommended to me by a colleague several years ago when I was having an…read moreissue with what ended up being a harmless growth. Fast-forward to January 2026 and I am once again back with a suspicious mole. When I called in somewhat of a panic, I was able to be seen within a week. Richmond Dermatology HEARD me and my concern and thankfully did not have me waiting for months, wondering what was going on. After a shave biopsy and a call from the doctor a few days later with the results and a thoroughexplanation of, I am in need of further intervention. Gratefully, no time was wasted, I have another appointment next week and I feel like I am in good hands. Being that we look at our skin every day and barely think twice about it, its best to stay on top of yearly skin exams, just as you would afford yourself other care. We worry more about what's going on inside of us than we do about our skin, which is the body's largest organ. Not that those other things aren't important, we just forget that our skin is very important, too. I definitely recommend Richmond Dermatology, and I recommend advocating for yourself if you are experiencing something that is or could be scary, like a potential skin cancer diagnosis.

Had an annual visit with PA Michele Rohe. She always greets with a smile, asks how am I doing and…read morealso asks about my wife (who is also her patient). She performed her usual through examination and treated several skim blemishes that I had. I really appreciate her thorugh examinations and treatment. She is a real asset to this organization. I would also like to acknowledge her nurse and the front desk staff. They are really great people

I saw Anna the NP- she barely made eye contact. I became very dizzy and lightheaded from an…read moreinjection in my nose for a biopsy. She said there is always someone in the hall, call out if I need anything and left. She froze a spot on my forehead and didn't even notice the spot a half inch away that was what I actually intended for her to look at. I would never see her again!

The front desk clerks as well as the Dermatologist who took good care of me during my cancer…read morescreening all did a great job and should be commended for their work ethnics. However there was one particular employee who did not treat me as respectfully as I felt I should have been treated. I arrived fifteen minutes prior to my appointment time, the receptionist was helpful, and performed her job well. I filled out and completed the electronic signature agreement. I am a previous patient with the Hanover location but had to relocate, and I must say I miss the fact that I was always greeted and treated with utmost respect at the Hanover location. I still had 5 minutes I beleive before my appointment time. Like clock-work I always go to restroom pior to examination because I am older and my bladder does not behave properly the way it use to when I was younger. I was also very nervous about my skin cancer screening. I have had cancer removals in the past years, I am always nervous about new cancers, and removals.I needed to go to the restroom but a person was occupying when one of the expressionlist nurse assistants (not sure of her proper title), opened the main doorway and called for my name. I was very polite, still waiting patiently for the restroom to become available, and I was not late, I probably had five minutes left before my appointment and the office was nearly empty, with barely any other patience. I told her I needed to use the restroom before I was seen by my Dermatologist and that it was currently occupied. The young lady continued to stare at me blankly, she appeared to lack any form of people skills. Where was the proper greeting that I never received all while she just stood there as if I had become a burden. I asked if there was another restroom in the building but she just replied with a "no. " She didn't think for one moment to say something logical like, "it's okay, take your time, I'll let the Dermatologist know, just come to the door and call for me after you've had a chance to go to the restroom. But NO, she had to be a nothing burger standing there looking stoned faced. I don't remember the exact exchange with the young women bur my husband was with me, (thank-God), but soon afterwards the bathroom became available and then we called for her afterwards to take us to my room. She did her job while in the room to ask a few brief questions before giving me instructions on how to wear the gown. No expression, or patient care whatsoever, a robot would have served me better! I think James River needs to know that first impressions of a company is usually judged by how humanly friendly your workers are, how well they are greeted properly. Your company is a business and should conduct themselves according, especially how costly medical is these days or how difficult it is to find common courtesy in the mist of the cost that we pay as patience for our care. I understand if this lady was having a bad day but as the saying goes a good employee should be able to leave their bad day at home while and not bring it to work. I don't know maybe this lady is friendly to other people, maybe it was just me she didn't like. Who knows, but Just standing there in the doorway with a gapping expressionlist look on her face, in silence was just outright disrespectful to an older women like myself twice her age and senior! Please train your staff to greet your patience properly, especially people my age who should not feel guilty for needing to releive themselves when there's only one public single restroom available at the front waiting room area. Thank you kindly, Cindy