I observed a City Cab vehicle (car #321) parked in a designated handicap parking space while waiting for a passenger who was not disabled. The vehicle remained in the space even though the customer did not require accessible parking. Handicap spaces are limited and exist for people who genuinely need them. Using them for convenience, especially in a commercial vehicle, prevents individuals with mobility challenges from accessing the space. Taxi companies should ensure their drivers respect accessibility parking laws and community standards. I hope management addresses this with their drivers so these spaces remain available for those who rely on them. You have the time the incident happened, the area in which it happened... management can narrow down exactly who this customer was and call them because that customer will tell you that he is not handicapped and the store owner will also clearly tell you the customer was NOT HANDICAPPED your customer apologized for your driver behavior. read more

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A driver of Desert City Cab cut us off after he was swerving in his own lane, likely on his phone. Then brake checked us, so we drove around him. Then he followed us to a public parking lot and was likely about to start a physical altercation. Will also be reporting to the police but please beware of this company and their drivers. 11:30AM Sept 23, 2023 read more

Desert City Cab - Taxis Near Me - Palm Springs, California

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Never have any drivers!always call and an hour wait! Get more drivers! This is why Lyft and Uber is beating you!

Having just been released from the hospital, I made the mistake of calling them. First, they told me 20 minutes,then 30 minutes later they told me 10 minutes. 15 minutes later, I called someone else. It was the worst experience ever. If I could give negative stars it would be more appropriate. DO NOT USE!!! read more

Well yeah it isn't perfect, but it's perfect for me. Why? Desert Cab is entertainment. Some of the drivers are fantastic characters. Very Palm Springs. Give or take 10 minutes and it'll all be ok. Relax. It's Palm Springs. You came here to unwind. Shoutout to Bruce! read more

Desert City Cab - Old School car and cabbie today! Thanks Bruce! - Taxis Near Me - Palm Springs, California

I got the same driver I got a few months ago. He is rude, confrontational, and asks inappropriate questions. I called and complained to the dispatcher the first time we got him. I guess the complaint didn't do any good, because we got him again and he is just as rude and inappropriate as before. I will never use them again, and you shouldn't either. read more

Great taxi service The best taxi service I used in Palm Springs They showed up five minutes after I called Clean cabs great drivers read more

Recent experiences with DCC - all bad: 1) April 2 I scheduled a cab to the airport for 5:30am. By 5:45 no show so I called the dispatcher who called the driver. The driver said he never was told. So I canceled, drove to the airport and parked for the week for $140. 2) April 23 I scheduled a cab to the airport for 5:30am. Chastity Soriano arrived 10 minutes late and when we got to the airport her credit card machine "was broken" so she had to call in the charge. That held me hostage for another 10 minutes. (This was an exact repeat of my previous experience with Chastity.) 3) June 13 I scheduled a cab to the airport for 6:15am. By 6:25 no show so I called the dispatcher who said the driver was 5 minutes away. So I canceled, drove to the airport and parked for 4 days for $80. Heck of a way to run a business. Except for the Sunline 1/2-fare program I'd switch to Uber. read more

Took me to the wrong hotel and charged me $26 00. When I called and told them the error they did not even try to make it right. Said I would have another taxii in 90 minutes. I said forget it and called an Uber! read more

My cab driver was either intoxicated or other. What I expected to be a brief drive to Palm Springs airport turned into an extremely dangerous experience. At one point I realized she was stopping 20 ft short of the traffic light because she couldn't tell the color of the light (stop or go).... Then she proceeded to weave between lanes and into the oncoming lane REPEATEDLY. I kept asking if she needed to pull over but her response was unintelligible. Management seriously needs to vet their drivers. I will never use this company again. read more

Well....once again, bad experience. It discourages me from taking a cab from the Palm Springs Airport. Rude again. Driver told me to not take a cab from him again, because my ride wasn't long enough for him to make enough money. This time, Hispanic. People of Yelp....tell the PSP airport to stop using Desert City Cab! You can email them at: pspinformation@palmsprings-ca.gov Or call: Palm Springs International Airport - 3400 East Tahquitz Canyon Way, Suite 1- Palm Springs, CA 92262 Telephone: (760) 318-3800 read more

Our family had a great experience with Desert City Cab. We reserved a ride to the airport online a few days ahead of time. The day prior to our trip, a representative from Desert City Cab called us to confirm the details. Later that night I had to contact them to reschedule when our flight was delayed. They answered the phone promptly and were very accommodating. The driver showed up as scheduled, helped load our bags, and drove us safely to the airport. read more

The driver I had for this cab service was the rudest, most unprofessional person I've ever experienced. He picked us up at the Hyatt Palm Springs, for the short trip to PSP Airport. First, he pops the trunk, and doesn't get out of the car to help with the luggage. That's strike one, but not unheard of. But that first piece will become more important as this story goes on. Then I get in the car, and the first thing he asks is "Do you own a car?". I was a bit perplexed with the question, and didn't know where he was going with it. So I said, yes I do, why? He then goes on to berate me for closing the trunk of his 1993 Mercury Marquis "too hard". I'm sitting there completely in shock. Who questions how hard you close a trunk? Then he proceeds to belabor the point all the way to the airport. This guy has a screw lose. I can't believe a cab company would allow someone this unhinged to drive for them. He looked like he crawled out from under a rock! Maybe if he got off his lazy a** and helped with the luggage when we got in, like he's supposed to do according to his job responsibilities.....then he could've closed the trunk himself if he's so picky about how it gets closed! For someone in the service business, who works off tips, it's probably not a good idea to talk to people that way, especially for something so stupid. Needless to say, his tip was zero. First time in 51 years I never tipped someone. Stay far away from this cab service. It tells me everything I need to know if they hire someone like this troll. read more

One of the things I value the most is great customer service. I had just got into PS after traveling from the East Coast for 10 hours. It was late and my body was still in EST. I received a prompt pick up from my driver Allison and had a relaxing conversation which calm me down after a stressful day. To make a great experience better, when I called back 2 weeks later because I lost my receipt my driver returned my call,sent me another receipt and confirmed it was correct. It's people like this and this type of customer service that make my hectic travel schedule so much easier!!!! Thanks Allison!!!!! read more

I called for taxi service in Indio today and the dispatcher told me that I could not get service because there would be a long, long wait. The dispatcher refused to take my reservation. The dispatcher refused to let me speak to her superior. The dispatcher purposely hung up on me; TWICE. Poor service to the community is not acceptable. read more

This cab company is unreliable as far as I am concerned. I call asking for a 5:15 AM pickup to get us to the airport and the person asked I take a 5:00 am pickup. When I said I wanted the one I asked for, he then tried to get me to take a 5:30 slot. When I still refused he said OK for 5:15 pickup. He did not bother to ask for a cell # as I was using my landline or ask if there was a gate code to my development. At 5:30 am my husband and I are still waiting for pickup! I call the company again and was told they tried calling me because they could not get in the gate. We had no such calls on my phone!! I had to take my car to the airport and park there. This company lacks professionalism and lack of courtesy to their jobs and would not recommend them!! VERY POOR SERVICE read more

If I could this cab company a zero, I would. The person driving did not get out to help with the luggage, and I had my 83 year old father, and a 74 year old with me who couldn't lift the luggage. I had three heavy bags and fortunately I was able to lift them in and back out at the airport. The driver never got out of the car to help. She barely acknowledged us at all. Either the driver was impaired or had no idea how to drive because she was all over the road, and the car smelled terrible, like old stale cigarettes. We always try to go with cab companies, instead of Uber or Lyft. After this experience we will definitely never use Desert City Cab, and we will take our business elsewhere. read more

Refused to provide service for me because the ride was not a long enough distance. Use Uber or Lyft instead of these guys. Cabs are usually dirty and the drivers smelly anyways and I imagine this company would be the same. read more

They have beeb very reliable arriving 10 minutes early unlike Uber that sometimes not not show up and I have to be at the airport.

2 main roads from my house to my destination and a 5 minute ride, yet my cabbie needed to take neighborhood streets and make it an 8 minute ride, jacking the price up. Wonder why Lyft and Uber are putting taxi companies out of business. Never again. read more

I made an online reservation and received a confirmation e-mail. On the date, after 15 minutes I called asking what the status was on the cab--and they said they never had a reservation and there were no cabs available. Luckily I called yellow cab and someone arrived within 15 minutes. I will never call on desert city again. read more

The driver was on time. 5 am! She was tenacious (we live in a gated community and the code did not work at first.) She was able to gain access. The cab itself needs to be replaced. The exhaust fumes came into the car. She got us to the airport quickly and helped with the bags. She was very professional. read more

Completely hit or miss. Use with caution if you are going to the airport. Sometimes they show up, sometimes they don't. I don't want to get up at 3 in the morning either but I do it. Why? BECAUSE IT'S MY JOB! read more

Terrible, booked online and never showed and couldn't care less when i called. Absolutely don't recommend this business at ALL! Steer Clear! read more

Rude doesn't even describe the heavily accented driver. And no he was not Hispanic--they are friendly !! What really was the issue we were hit head on by a drunk driver and of course our car was not able to be driven. Cops called these idiots. They picked us up and we didn't have cash. Driver didn't want a credit card. We then used our debit card, but for some reason it wouldn't work. Driver gets all up in our face and calls the cops. Needless to say we had to go into the house and get another card to make it work. It wasn't like the night wasn't traumatic enough, but this a++ hole driver was way beyond rude. He was just a jerk looking for trouble. He saw what happened to our totaled car. He knew we were in a state of shock. He just made it worse. At least we weren't hurt. Oh but wait, the guy once paid refused to give us a receipt. Then over charged my Visa card by at least $16 dollars! I hope Karma catches up with that cabbie and he gets hit head on and maybe learn a bit of empathy. read more

This is the worst cab experience we've ever had. Cab #311 is the rudest woman ever! She snapped at me when I tried to give her basic directions to our home, we live here full time. Passed the street where we asked her to turn. She stopped well back of a car that was exiting from a garage and waited for them to completely back and and drive away. She drove past our house, stopped and did not get out to open the trunk or help with luggage. She used foul language. When we called to complain they told us that she was formerly a driver for Uber. Wow, what does that tell you! DO NOT USE DESERT CITY CAB! Contact Palm Springs Airport to tell them to stop allowing this cab company. We've never been so upset, horrible woman, horrible company! read more

Do not book with this company! I had an early flight and I didn't know if Uber would be a viable option in Palm Springs at that hour, so I booked a cab online the night before for 430AM. I received an email booking confirmation. Called at 435 asking where my cab was and was told it was booked for 450. I told dispatch I had reserved for 430 and he said "did you get a call confirming?" I said I got an email, which clearly said "confirmation," and for 430. He said he could send the car "now," and 445 still no cab... Called again said would be arriving in 2 mins... 455 still no cab! Called an uber which was there in literally 3 mins. Which I should have done in the first place. I called the dispatch for the 3rd time to cancel (in the off chance a cab was actually coming) but no one picked up. Apparently a cab did show at 5 (half an hour late does matter when you have an early flight...) and instead of calling my mobile, rang the doorbell to wake up my sleeping friends. Avoid. read more

I dont write reveiws but for desert city cabs i will make an exception. I called to book a cab and dispatch said "your out of luck". Wow, poor customer service! It's not that a cab wasn't available it's the way he said it, that upset me! If you call desert city cab be prepared to feel like they're doing you a favor! I booked with UBER at half the rate, driver arrived in 8 minutes, driver was awesome and process was easy. read more

Another no show for early pickup for airport. Called they said cab broke down. No call to let me know or anything. Never use them again

If I could give this car service zero stars, I would. I called around 7:00 am for a cab to pick me up at my hotel at 7:20 am. The dispatcher took my order and said the cab will be there. When I came to the lobby at 7:20, the cab wasn't there. I called the company to check on it and they put me on hold for 10 min. I have tried calling again 5 or 6 times but no one would pick up. I waited for a few more minutes and then called for a yellow cab. When yellow can finally picked me up at 7:55 am, the green Desert Cab was still nowhere in sight. That's 35 minutes late for the scheduled pick up time. As a result, I was 20 min late to my meeting. I understand that the demand for services might be very high at certain times, but (1) the dispatcher should have told me the wait would be much longer; (2) when I called to check on the cab, the dispatcher should have just told me the truth instead of avoiding me. There are plenty of alternatives I could have considered, including calling the yellow cab, which, by the way, arrived within 10 min. This behavior is incredibly unprofessional. I will NEVER use Desert Cab again. I strongly recommend that you use yellow cab. They are reliable and quick. read more

a few minutes ago desert city cab dropped me off at my location when I realized that I left my phone in the back of the car I called desert city cab to see if I could get my phone back and they said I would have to wait till tomorrow at noon to talk to the manager I said but I need my phone now I'm talking to my family about an emergency and the guy told me to fuck off that's very very unprofessional as far as I'm concerned low class dirty rotten people to talk to customers like that I give them a one-star rating if I could I'd give them less than a one-star read more

The cab company is terrible and do not recommend using them by any means. Use Lyft as that's the only reasonably priced service in Palm Springs area. read more

On Mother's Day, car trouble left us stranded between Blythe and Indio. While we had a tow truck, they were unable to transport all of our party along with our car. We had to make several calls to numerous taxi services to see if anyone would come get us. Desert City Cab was the only one. We are so thankful to Austin for his dedication in finding us a driver and securing our "rescue" from the desert, and to Leo for sacrificing his Sunday afternoon plans to execute said rescue. read more

If there was 0stars I could, The woman who picked me up confirmed she handed over my phone to the offices, when I called the office they said they never received my phone. This guys are thiefs definitely filling a police report. read more

Driver had to be told to wear his mask inside a closed vehicle, which is frankly nuts. And then he just spewed crazy conspiracy theories about how Covid is a government hoax, which I did absolutely nothing to encourage, for the duration of the ride. If anyone is wondering why cab companies are dying, here's your explanation. I couldn't wait to get away from this fool. I will never use this company again. read more

Used DCC for a ride home to San Jacinto when I arrived at PS Airport a couple weeks ago. Driver was really nice and polite and the cab was very clean. Unfortunately, the driver ran my credit card before I could tell him to add my tip, so had to pay it in cash. Otherwise, a great experience. However, I lost the receipt and needed it to get reimbursed on my travel voucher. I sent an email to the contact on their website and was told they could email a copy with a little info about the trip and how I paid. Got it the next day and it saved me $160 out of pocket. read more

I had a terrifying experience with this company. The online reservation was smooth and someone called me the night before to confirm, which was nice. However, when my driver arrived (6 am, on time) she told me she was tired and struggled to put my bag in the van. Then she KEPT FALLING ASLEEP BEHIND THE WHEEL. Not kidding. I tried to keep her awake by talking with her, but with limited success. At one light, I had to wake her because she fell asleep at the red light. She kept veering between lanes, going too quickly through curves, and generally driving erratically. I take cabs and Ubers all the time and have never been this fearful that I wouldn't survive a cab ride. I would never use them again. read more

For 2 years my mom has been in a wheelchair & we use the Sundial Bus & handicap taxi's. We were so disappointed with American Cab more than once as we were stood up. My mom cannot transfer to a car so she needs a vehicle with handicap assess. This week we called Desert City Cab and we're so lucky to have had Luis Mancilla as our driver. He went over and above & picked us up exactly on time. He was kind and courteous and did exactly what he said he would. He had us call him 15 minutes before we were ready to get picked up to go home. Sure enough he showed up exactly on time. We can't praise him or Desert City Cab enough. Unless you have ever dealt with the handicap situation like we have you don't know how important it is to have someone like Luis show up on time. Thank you so very much Luis & Desert City Cab! read more

Worst cab service ever. The driver was rude, and on top of that he didn't take credit cards, 3 minutes into our cab ride!!! Why didn't he tell us before we got in or immediately when we got in? He told me his credit card machine didn't work, and then he told me his meter wasn't working and said my fee was supposed to be $17.40 but decided to give me a deal for a flat $15 since his meter wasn't working. Get this, when we asked for a receipt, he said his machine wasn't working and argued with us for Atleast 10 mins. He then called his dispatch to confirm the fee since his meter wasn't working properly and the dispatch said our fee was $10.40!!! Our cab driver told him he was wrong and that it should be $17.40 and the dispatch said "oh yeah, you're right". What the hell was that! The driver totally influenced his answer! You could totally tell! He then told his dispatcher, in front of us, that we were trying to dispute the fee! All we wanted was to get a freakin receipt! He was rude. The dispatcher wasn't helpful. And when we tried to get a receipt , no one gave us one. We called. No one answered. Worst cab company ever! The dispatch finally called us back. He told us the fare should have been $13.50! They both freaking lied. Wth! Looks like I have a news story for KESQ News Channel 3. read more

Called on Wednesday afternoon for a 5:45 am reservation to Palm Springs airport Given detailed instruction that were confirmed Next morning no taxi! "There is no record of your reservation " Not sorry we will have someone there asap Terrible service. Woke a neighbor who kindly drove me to airport UNRELIABL read more