The staff is nice enough at this location, but try to get someone to answer the phone is impossible. I'v been trying to cancel an appointment, called twice, over an hour wait each time and finally gave up. I also went in for a copy of my CT and MRI CD's which they said would take 20 min. 1 hour later they only had 2 of the 3 requested. I used to like this place, but they don't have enough staff, poor attention to detail, and takes forever to get an appointment. I've decided to stick with Steinberg from now on. read more

A warning to seniors and everyone on Medicare. Desert Radiology, despite their contract with Medicare, will charge you even when Medicare covers in full. They aren't supposed to and could have their Medicare contract voided. They don't seem to care and may use their collection agency to get a payment that they are not entitled to. read more

They are always helpful and explain whatever you need done from x-rays to MRI's, the one bad thing about desert radiology is when you try to make an appointment by phone it seems they have an antiquated system that just throws you in the que and don't even offer to return your call you wait on hold for way too long. I called over 10 times when I had half an hour with nothing to do and it still wasn't long enough, so the other day when I had over an hour of "free" time to sit on the phone and listen to bad elevator music for 52 minutes before I got to speak with a live person to make my appointment, way too long! read more

I need to update my review from about a week ago, when I vented my frustration with the interminable wait to make an appointment. I received a response from DR, with instructions as to where to send an email, and that someone would reach out for me. I submitted it last Friday, and first thing this morning I received a call from DR from a very helpful scheduler, and was able to make an appointment. My faith in DR is restored! :-) read more

This place the worst ever exist in medical institutions. Calling for appointment is a impossible put you on hold for over 48 minutes and finally you got fed up and gangup. On line appointment is all the same. The management of this establishment doesn't care how many bad reviews they receive. Giving 1 star is too generous. They don't deserve any. read more

They re-scheduled my appt from Sept 8 to Oct 7. Called me this morning for my 2 exams, I agreed to pay "cash" & was quoted aprox $600 for the 2nd exam. They CANCELLED my 1st exam. When I arrived they wanted over $1,300. read more

STILL WAITING HOURS ON HOLD !!!!!!!!!!!!!!!!!!! Just to make an appointment, horrible service. read more

I've gone to DR both at 2611 and 2811 Horizon Ridge Parkway, many times! All the times I've had nothing by excellent service! The wait time at 2644 (SANDY RIDGE & HORIZON) is slightly better, maybe because they're a bit smaller facility, but neither had wait times that were unreasonable! The front office staff are friendly, efficient and knowledgeable. The tech staff has been so friendly and willing to explain all the procedures in details. I can't compliment them enough! I do have a negative review, however, about their phone service; the wait time is totally unacceptable. I've gone to their website each time to book an appointment or send a message, consequently. read more

This 1 star rating is SOLELY for the lack of being able to make an appointment in a timely manner. Unless you go into one of their facilities you will never reach them by phone, you will only be on perpetual hold. This REALLY needs to change read more

I was referred here by a physician for an xray. The front desk staff were all very polite and helpful in answering questions. Cole is the technician who did my xray and he was very polite, professional, and efficient. I felt that the overall wait time was appropriate and that I did not spend excessive time waiting. read more

Been going here yearly for scans, the last few years are just horrible service. Now can't even get appt by calling, or online. I tried multiple times for days and online. 3 business days later they call you, leave message and can't get through trying to call back. Even worse is some manager responds to reviews here, as if they cared. Thank you for making it so easy for me to choose Steinberg Diagnostics instead !!! read more

What an ordeal, these people. The whole thing started back in April 2022 1. DR screwed up the initial pre-auth, delaying the initial scans by over a month 2. Didn't understand Drs orders but failed to reach out to me or Drs office until the day of service, which caused a month's delay when the scans couldn't take place. In the absence of an insurance pre-auth, the technician actually asked me "What would you like us to do?". Really? You're asking me what scans you should do? I'm not the guy with a white coat and a degree. 3. The delay forced me to need to repeat labs at my cost 4. Never sent lab orders to the labs (that I had to repeat for the second attempt at a scan because of the previous screw up). 5. Still failed to send lab orders after a phone call from me while waiting at the lab 6. Rescheduled me on day of appointment and then told me the wrong time to show up. Fortunately, the staff at the Sandy Ridge location were able to move me through sooner. The professional staff there are the only bright spot in my dealings with DR. Massive massive screw ups. Not that anyone in charge would care but potentially life threatening screw ups. Your hold times are far too long. You're not "experiencing excessive hold times". You're too greedy to hire enough people to answer the phone. It doesn't have to be as bad as it is. UPDATE June 2022: Okay, even I'm having a hard time believing that anyone could screw so many things up but I believe they have managed to. After all this drama, three months after the initial disastrous attempt to get this heart scan done, I'm still waiting for DR to send the scan results to my doctor. Got a call from a representative of the company yesterday who offered nothing except the company line you see in responses to other reviews "It is always our aim to give a 100% positive impression to all our clients" or some such marketing-babble. This morning, same person calls me up to claim they sent the results on the day of the scan. Then READS OFF THE WRONG FAX NUMBER. It's astonishing. When I gave her the correct number, she defensively huffed "well, that's not the number I have". Whose problem is that, then? Mine, I guess. Desert Radiology just doesn't care. They are as one star as one star gets. Find another option or roll the dice. read more

Since it sold, the ability to make appointments and the billing department has become terrible. Forget calling in for appointments and my last appt was made while stilll a preferred provider. When I showed up they didn't bother to tell me the status changed. So I got an unexpected high co-pay. Billing does not pickup all payments and overcharges you. They have not been sending me physical bills with no warning. Stay away from Desert Radiology. No longer the best in the valley. read more

They are clueless, getting a referral to their staff is IMPOSSIBLE! Finally, I had to go to my doctor's office and get a physical copy so I could get the x-ray and they are now telling me I have to "prep" for it. So even though I got the hard copy to give directly to their staff, I still have to come back AGAIN! WTF? I wish they could have sent me to Steinberg, my simple chest X-ray would have been done months ago, 4 to be exact. This sucks infinity read more

Zero stars would not be low enough for the review. Took my son there for an X-Ray for a possible broken bone. They took the X-Ray then told me that it would be 3 to 5 days before someone could read the X-Ray. My son was in intense pain and they can't read the results of an X-Ray for 3 to 5 days. Tried calling them each day and you are on hold for hours. No results. This is nothing short of criminal malpractice. They should be shut down and never allowed to operate a business again!!!! read more

Have had several ultrasounds and X-rays lately and never had a problem. They were quick even though they are busy and the techs were very professional. read more

I showed up 20 minutes early for my appointment. The dummy behind the counter asked if I had an appointment. She verified I in fact had an appointment however nothing was scheduled. I asked to check. She later responded orders were sent by my Dr for an ultrasound how ever I failed to schedule it. Are you fucking kidding. Someone here gave me an appointment time but I didn't schedule my ultrasound. She assured me I was the one who made the mistake. You call these idiots to make an appointment and sit on hold for what seems like an eternity then have to come in and have some moron tell you that you failed to schedule your procedure. Classic "LUNATICS RUNNING THE ASYLUM!!! Steer clear of these buffoons. read more

Totally dissatisfied with the DR facility in Henderson location on Coronado St. Scheduling an appointment on the phone is impossible. No one answered the phone, despite being on hold for 30-plus minutes and calling multiple times. Front desk personnel were of no assistance as they will not set an appointment for you in person. I finally got "lucky" by calling at their opening hours in the morning, and was still on hold for about 10-15 minutes before I spoke with a schedluler. Adding insult to injury, I received a call from DR a week or so later advising me that my appointment was being canceled as the facility close to my home was going to be closed for maintenance. They rescheduled me at another facility 17 miles away from my home. I will avoid using DR in the future whenever possible. read more

This place is a borderline joke! I'm convinced they only care about their bottom line, not their patients or the care or wellbeing of the HUMANS that walk in their doors. If I had ANY other choice through my insurance I would never step foot in their offices again. I understand that they see a high volume of patients but that doesn't give them an excuse to treat everyone as just a number and a paycheck. Do better Desert Radiology! read more

If DR has so much business that they can't take the call after waiting over 45 minutes THEY SHOULD USE SOME OF THEIR INSURANCE MONEY TO HIRE MORE PEOPLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Just another "medical group" that is proficient as insurance billers!!!!!!!!!!!!!! read more

Gave up after spending 30+ minutes on hold just trying to make an appointment. They need to do better than this - I'm not going to trust a place if, when I need to make/change/cancel an appointment, I have to wait on the phone 30+ minutes just to do it. read more

I just spent 30 minutes on hold trying to set an appointment. Once the agent picked up it was 12:05 and apparently lunch time. The agent immediately disconnected and I was left to call back and start again. I'm currently on hold again and posting a review so other patients can suggest that their doctor schedule them with another company such as Steinberg Diagnostics to avoid this company. I don't have a lot of patience for a company that cant properly staff their scheduling appointment and provide the necessary technology. read more

Very accommodating. Friendly staff. Clean and easy to find location. I recommend this company. read more

Desert Radiology at Horizon Ridge provides okay customer service. Staff were somewhat helpful. However, the waiting time on call seems like an eternity. read more

Fourth time calling as well as multiple online appointment requests. Unacceptable. So many locations, advertise everywhere and can't get an appointment. Maybe spent a bit less on sports tickets and hire a few more employees. Thanks in advance. read more

Desert Radiology - Fourth time calling as well as multiple online appointment requests. Unacceptable. - Diagnostic Imaging Near Me - Henderson, Nevada

On noon of Sept 19, 2023 I went to Desert Radiology record dept I READ that Dr. Van Nguyen MRI transcript by Dr. Yu telephoned stated Sept 24 ,2014. Is Dr Yu another Radiologist? So I went back evening of Sept 19, 2023. They still don't know what happened Dr Van Nguyen MRI test report. Dr. Van Nguyen's MRI was missing? DR record dept find out again that Van Nguyen's MRI report was missing. On 4/19/2016, I had received from Van Nguyen MRI 2 pages report on 4/19/2016. DR record dept looked everywhere but cannot find it so dept called Van Nguyen and referred by John Lovell of "MR BRAIN WO CONTRAST 70551 dated 4/18/2016 at 6:00 pm". I remember I went to see Dr Van Nguyen, took MRI and my son was attending MRI test room. Dept cannot see it said they did not call Dr Van Nguyen. Before the St Rose, I am heathy and no other illness but On 4/18/2016, Dr Van Nguyen (MRI) from 6:00 PM to 7:30 PM finished and said to me "your brain bleeding and directly to St Rose hospital right now." I was scared so I went to St Rose. That night doctor at St Rose told me my red eye affected my brain but he said he found no bleeding. Dr Van Nguyen lied me as if I was bleeding to go to St Rose, that I was treatment bad, 6 shots, several medicine, syrup, food, waters, legs massage etc. Before St Rose hospital my English well-spoken but since I was discharged from St Rose, I cannot speak English anymore, my stool shape pellet shape tiny. I stayed St Rose alone overnight. Next day they did not let me go and they gave to me so many IV shots and pills w/o permissions. So I called my son and he contacted Humana. Humana told St Rose they cannot hold against my will. I finality discharged afternoon of April 19, 2016. I am asian and I do not have husband. I think that Dr Van Nguyen and St Rose are related together. Every doctor, every radiology, every laboratory and every gastroenterologist, following me anywhere I go and pick up my name, every shot injections, my stool very bad. On 8/22/2023, I visited Red Rock Radiology did injection during MRI machine exam. I had several times during MRI test injections they did not use injections at all. I think MRI test covered up my injection MRI test made my stool worse. I cannot believe Desert Radiology at all. Big company controlling every small companies and small hospitals. I do not trust Desert Radiology at all since 2016. read more

I arrived 30 mins early to do paperworks.when done they ask me to sit and its been an hour and nonody is calling me...I approches the desk and said they have to wait for my apt time before they attend to me...but its 30 mins over my apt time but sill Waiting...waiting and waiting read more

I would leave zero stars what a horrible place. My mom went in for a mammogram was told because her referral was not updated, they weren't going to take her. My mom wanted to wait to go in once she received the vaccine. No mention she needed to update her referral and they couldn't take her. So a total waste of time when they could have called her doctor to request a new referral. Meanwhile they were not practicing social distance. The person who checks you in when you walk in called my mom a mook... Really your calling my 78 mom an incompetent stupid person. These people are disgusting. Go somewhere else. read more

WTH is going on with Desert Radiology? I have always had very good experiences with them for the more than 15 years I have been going there. My PCP sent them orders for a routine mammogram and dexascan 5 weeks ago. In the past, DR always called me to schedule an appointment shortly after receiving an order. No call this time, so I tried to call them. In the past 28 hours, I have spent a total of FIVE HOURS on the phone, on hold, trying to make an appointment. Still no luck. This is ridiculous. I will submit my request for an appointment online, but I'm not holding my breath for a call back, or a call back when I am available. Unfortunately, SDMI isn't an alternative option for me. I guess I'm just glad this isn't urgent. What if it were??!!! read more

My husband desperately needs a paracentesis procedure done. Our oncologist sent over a STAT request this morning at 8:30. I have called 3 times today. First time on hold for 43 minutes and click they hung up. Second time 36 minutes. They did not have the referral. Third time 5 hours later 39 minutes on hold and guess what??? No referral. It takes them 24 to 48 hours to get in their system. Why? Why on hold for more than 2 hours in one day?? They are the worst!! This isn't the first time this has happened. STAT is supposed to be immediately right?? Goodbye Desert Radiology. read more

it is August and I need to make an appointment for a routine mammogram. The soonest available appointment at the location on Horizon Ridge is late January. Thankful that it isn't to screen for cancer. Thinking about changing to Steinberg. read more

I missed a call from DR who left voicemail saying I needed to reschedule a test because technician wasn't available. I immediately called back and got the automated system which put me on hold. I was on hold for 45 minutes! This was so frustrating!!! read more

They get the job done. Issues for me is they are very difficult to get on the phone to make appointments. Often takes multiple calls with 30 plus minute wait times to make appointment. There is not a way to actually schedule appointments unlike their competition. Also competition locations are more convenient . read more

Oh man! This place is impressive! I went in and my pre-appointment time and filled out my paperwork with help from the receptionist. I was seen for my procedure two minutes before the scheduled time and I was out the door in less than a half hour. Great and efficient scheduling. I thought the staff was amazing and they were very professional and I'll go back here anytime I have imaging needs. read more

I have been on hold for over an hour as I attempt to schedule a radiology appointment

Duuuuuude I've had to call 4 times at various times of day and every time it's been a 30-40 minute hold. Get your shit together please

I had a STAT referral. It took 15 mins to get through by phone. They could only give me an appointment for a week later and suggested I go in and see if I could do better in the office. I went to the office and they told me I had to wait 40 mins just to make an appointment. While I was waiting I called Red Rock Radiology. They answered their phone, took my information and gave me an appointment for 3 hours later the same day. If you have time to wait on the phone and in their office at Desert Radiology, take the time to go to Red Rock Radiology and get treated like a person and not a number. read more

Do these people ever pick up their phone???? This is my third day in a row calling to try to make an appointment and each time I gave up after a 45 minute hold time. Very frustrating. read more

Tried twice to call for appointment, both times salt on hold 30 minutes. I have contacted my doctor to get a referral to a different imaging provider. read more

If you are using the VA or TriWest. DO NOT USE THEM. THEY SCREW UP THE BILLING INFO REPEATEDLY AND SEND YOU TO COLLECTIONS!!!!!! They do not care what they are doing in in breach of contract with the VA and you will pay the price and spend hours trying to fix it after your credit is destroyed!!!! Just a stern warning!!! read more