I bought a bunch of tans years ago that 'never expire'. I went in a couple months ago and asked how many I had left. I was told none as the tans I had previously I 'had not purchased'. I corrected the employee. She then said I had purchased them at a different location that is no longer a desert sun. Also incorrect as I live just down the street from this location. I was given the customer service number finally. When I contacted them, I was told they had a computer upgrade so those tans that don't expire are no longer valid. They could contact the owner of the location but there's nothing customer service can do for me. It's been months and I'm still waiting to hear back. In the meantime, I purchased more tans and was told today I only had some of the ones I had purchased on my account. read more

I've been a customer since 2012 (I was 28 at the time) and signed up with a monthly sunless package. Been paying a certain rate since then - cheap! I moved to Arizona last year and put my account on hold, just in case I'd move back and will keep the same rate.. Well today I called in to update the card on the account so my hold does not get cancelled. Their manager told me my sunless account is actually an 18 yrs old and younger account! - OKAY WHY??? I was 28 when I bought it. Soooo since it was listed that way, I could keep my account on hold but the second I reactivated it that I would have to go to the current pricing. WTF!!! WHY WAS I PAYING TO HOLD IT THEN?! Finally after this long I'm done. read more

I have been going to this Desert Sun for 15 years. I can only get spray tans since I'm allergic to the sun/ tanning beds. I have always loved how friendly the staff has been at this location but especially want to give a shout out to Taylour, the manager. She is ALWAYS so friendly! :) read more

Best tanning salon I've been to. The girls are super knowledgeable and Taylor (pretty dark haired girl) was helpful and hooked me up with a great package! The beds are clean and modern and I always leave feeling refreshed. Love this place all around 5 stars. read more

Almost every time I'm in here the service gets worse. The management team should take a look at how their staff speak to customers. It's unacceptable more often than not. Once I use up my tans, I won't be back. read more

Absolutely love this salon! They girls were friendly and helpful, the salon and beds are also kept up very well. Will definitely be returning read more

Best customer service. The girl that helped me was very kind and helpful. She knew what was the best option for my tanning. I highly recommend going here if you ever need to get your tan on. And the salon is very clean! read more

I was visiting town recently from LA and after two weeks of clouds and rain I desperately needed some sun. I stopped by Desert Sun to get some Vitamin D and Taylor helped me out she was professional with all my questions as it's been awhile since I've tanned and she suggested a great lotion to help protect my skin. The beds seemed super modern and clean and afterwards I felt like I had just left the spa!! I highly recommend this Desert Sun location and especially Taylor she is awesome and super knowledgeable! read more

Went in to buy a one month tanning package. Prominently displayed on the counter were the package costs. When the sales gal rang me up, it came out to $20 more. I pointed at the price on the counter and she said the promotion had ended. I said, but it's right here on the counter. She said, it was only good for the month of March. I said, today is March 20. She said, I meant it was only good the first two weeks of March. I said, if you have it on display you should honor the price. She said I can't, it's not in my computer. Horrible customer service. read more

I wouldn't even give them one start, but zero isn't an option on yelp. They'll scam you. Do NOT do the account hold option if you need to stop tanning for any length of time. When I joined several years ago I was told the $5 a month they take out while my bank account is on hold, would be credited right back when I start up again in a few months (or however long), and could apply it to my regular monthly payments. But today when I went to reactivate, I was told the nearly $80 I'd paid while my account was on hold, could only be used for in-store purchases or account upgrades!! In other words, to buy MORE from them, and not as a service to the customer, and as a way to keep our account. It's solely a way to force you to upgrade your account or lose money. So...basically I threw my money away. Would have been cheaper to just stop the account, and start up again later. I checked my bank account, and because I only tan 2-3 months a year, I never noticed that indeed, they'd been charging me full amount whenever I reactivated, contrary to what I was not only told when I originally signed up, but that I had questioned numerous times before signing up to be sure that I understood correctly. My fault for not watching my bank account better, yes. But if they'd just done what they said they would do, I shouldn't have had to watch my account. Kicking myself for allowing myself to be scammed, but there you have it. Another unhappy, and former customer. Don't make the same mistake I did. read more

Seattle sun tan took over desert sun and lost my pre paid spray tans. Kylee even expressed she remembered me buying them and it was not used but there gone now. The only thing she said she could do is e mail customer service about. Kylee was extremely rude and rolling her eyes the whole time I was talking to her. I cancelled my account and will never go back. read more

I am going on vacation in a couple weeks and need to get a base tan so I don't burn when I get there. I stopped in here today and am glad I did. The girl that helped me was very nice! First tan done, 6 sessions to go and I am looking forward to getting some color from here! :) read more

Super helpful girls! Mallory and shaylee (not sure how to spell) helped me with the versa spa treatment today! Excellent service, and no pushy sales! Love the salon to, very clean and pretty! Will be back and spend my money here! read more

Always great service here! Allissa is amazing!! She and all the other girls go the extra mile to make sure to provide excellent customer service! This place is so clean compared to other tanning places I have been to!! 5 stars isn't enough for this place! read more

I've gone to the bonney lake location for awhile, and when I first signed up the girls in there were extremely helpful and nice, could of been more clean though.. But recently they got new management and fired some really great workers but replaced them with girls who are always talking on their phones, and have snotty attitudes. Not to mention they don't change their bulbs enough. The manager there now isn't very helpful either when I went in to cancel she was very pushy for me to put it on hold but I said no and when she had me cancel I asked her what I was signing because it was over the computer and she rolled her eyes and replied with "um a cancelation" them proceeded to put me on hold without me knowing. Not a good atmosphere and isn't clean. read more

always on their phones or outside smoking. Also smudge marks more often than not, why don't you all focus on cleaning your top acrylics rather than pushing ridiculous sales?? rude and disgusting employees, mad when you don't buy their ridiculous sales pitches, then make comments like "she never buys anything" to a fellow coworker. nope, I sure won't. Learn to clean and be kind and maybe we'll chat! And customer service center- lack of response, and if there is, they clearly don't care just as the lousy rude employees they hire. Don't recommend, they don't ever try to make it right read more

'She loses money when you come here' is what I was told today by the girl who was working. I mean I totally understand the company is a franchise but to have me feel guilty and unwelcome to walk into your location really got to me. When scanning my finger to tan the girl asked me if this location is where I had purchased my membership. I told her no and that I work in Federal Way so I go there mostly but I live in Bonney Lake so I stop in sometimes on the weekend. She then told me that Desert Sun is a franchise so if I purchased my membership at a different location but come here she is losing money. (I'm assuming 'she' is the owner). I totally get what she is saying but to initiate that conversation to a customer is terribly rude. How do you know I'm not purchasing products or upgrades at your location? How do you not know if I'm 'checking in' online that I am at your location? To presume my 15 minutes of tanning is costing the owner money is ridiculous. I'm providing foot traffic (which I was the only customer there) and the opportunity for her to make a sale. I laid in the tanning bed feeling guilty for being there and unwanted. I wanted to tell the girl how she made me feel but when I came out from tanning she was having a personal phone call and turned away from me so she didn't have to say goodbye. I felt so uncomfortable and therefore, I will do what the girl wants and completely avoid this location. read more

If I could give 0 stars I would. Received no documents telling me to cancel at a certain time and they are charging me a whole month all inclusive for the month I wont be here.. smh these women are idiots, they pretend like you know their jargon about their packages they messed up my package at the beginning of the month, I should've saw the warning signs and their customer service lines are full of strait bitches. I've never spoke to someone so rude and acted like I was an idiot even though I was a loyal customer. Desert sun truly is a shit company and I will never be returning, or my friends. We are all changing to Seattle Sun heard it's much better. Desert Sun as a whole needs a damn attitude check. read more

This location is always clean and has the best beds! Never broken or bulbs out. The staff is super friendly and honest. In particular, TayLor Marie was so amazing! She was honest about what i was getting with my recently purchased package and took time explaining the different packages and beds that are available at that location and even at locations closer to where I live. She helped me pick a lotion and informed me of the different promotions going on so that I got the best deal available to me. I would spend money with her anytime! I will drive the extra 30 mins just to buy my packages and upgrades! Thank you for the amazing service! read more

Usually have an okay experience here, things are usually kept pretty clean. Customer service can be so so, but it depends on the day. However, today I came out of my session and saw no staff members in sight. I then walk out the front door to find both of them smoking and talking. They left the salon totally unattended inside... By standing right by the main entrance of their work place in this manner was extremely trashy and unprofessional to anyone coming in and out of the salon. Was not impressed by this encounter what so ever. read more

Love this tanning salon! The staff is super friendly and helpful, Taylor knew exactly what I needed and answered all my questions. Definitely recommend this tanning salon if you like good customer service and great results. Check it out! read more

Desert sun is a wonderful tanning salon . The staff is always so helpful and welcoming. Such a clean place, and a good environment.

I have been tanning with this salon for about a year. The manager and main girl are horrible with customer service. They are unprofessional when helping every customer. My "credits" somehow disappeared in the system, the bed i would request was always unavailable.. Me and my husband dropped our memberships and went to Seattle sun tan which provides a much better service all around! read more

Literally blown away by the the customer service ! The girl who helped me was so helpful and sweet and provided such good customer service ! Her name I believe was Taylor M ? Whatever Taylor works the night shift. I've been tanning for years and never had a better experience . Will definitely come back ! read more

Went here with a friend the other day, it was the best experience I have had at a tanning salon, just wish they were closer to me! The two employees were very friendly and so professional! This place was exceptionally clean too! Highly recommend this place. read more

This is the best desert sun I have been to. They change their bulbs regularly and there is a girl that works here on the weekday mornings who is so customer service oriented and nice. You can get a good deal they have specials all the time. read more

Enjoy going here because I get in quick and they always have good deals and specials. Staff is fun, helpful and sweet. Beds clean and work well. read more