I recently visited the Tacoma location and was in the tanning bed for only a few minutes when one of the facial bulbs literally exploded above my face. Although I was not physically harmed, I was definitely terrified and didn't realize I could get out of the bed so quickly! I alerted the front desk of the problem and asked for a refund (i paid $20 for a single tan) and was told I had to wait to hear from their manager, they were not allowed to issue refunds. I was offered a credit, however I do not plan on returning to this location and asked for my refund. Later that day I received a message from the manager saying the only options they could offer is a forty dollar credit or send a twenty dollar check in the mail. She did not offer an apology for my experience. read more

I agree with the previous reviews. Every time you come into this place they try to sell you on something. Frankly got tired of it. I might use the bed once a month if that and paying monthly fee that really doesn't work for me so tried just going with a tan and canceling monthly is impossible to do. Read your reviews obviously there are problems or don't read more

I've been a Desert Sun customer for many years, and I am very pleased to say that the service I received from customer service rep Dreya was impeccable! She was very helpful in finding a tanning plan solution for me. read more

After reading the review posted I just had to write in... I have had the complete opposite experience at this salon! I have been treated with the utmost of respect and have had every single question answered, either on the phone, or in person. The place is super clean, the decor is lovely, and people working are always friendly. I highly recommend this Desert Sun. :-) read more

So I am only in town temporarily to visit my sister who made me go to this place, but I really think this salon is super cute. I go to a few where I am from and their walk in prices are way cheaper, but other than that, very nice atmosphere, very clean. they did seem to have some good deals on their memberships, especially that the contract is such a short minimum commitment if I were in town longer I would probably sign up. read more

I went in with the idea that I wanted to tan, of course. I was met, not greeted with incredibly snobby girls behind the counter. I ended up getting a gold bed, and tanning lotion, teeth whitening kit. I went back to exchange my unused bottle,( because the website says you have 7 days to do it) the next day, and was told I need to pay $22 more for the bottle that I wanted. It was BS. By this time this was the manager I was talking to. Just as rude as the other 3 CSR I spoke with. To be very plain, these people look at you like you aren't worth their time, they don't smile, they aren't friendly, and they could care less if you return. That's why I went back to cancel my membership. I'd rather drive 15 min farther to Seattle Tan, and pay more money than return to Desert Sun. read more

beware of the little "got cha"s. If you join in the middle of the month, you will still pay for the whole month. The *next* month will be the lower price (to make sure you stay at least 2 months). Then when you do call to cancel, be sure to call before the 25th or you'll be charged an extra month anyway. read more

Customer service was absolutely amazing!! I didn't know exactly what kind of lotion i wanted/needed Andreya was the best at explaining different lotions to me and helping me find my perfect match!! read more

RUDE! I know you're pregnant and everything, but your hormones are not my problem. My sister and I came in to tan the other day and the blond, pregnant woman working the counter was super rude to both of us. I literally just bought a 2 week unlimited package 2 days before (i'm visiting from NYC), and the first thing she did was ask me if i wanted to purchase a membership.. i told her i was visiting, and her response was "you're in bed 10"... okaaaay. She was similar to my sister. She had to scan my finger because i had never been to that location, yet no one showed me how to use the bed that I was put in. While waiting for my sister to finish her section, not one employee said anything or so much as smiled. They stop behind the counter, kind of off to the side whispering to each other. What a nasty environment. read more

I always have the best CUSTOMER SERVICE at Lincoln Plaza Desert Sun. The girls are great, and the beds are always clean. The girls always welcome everyone and are sincere when it comes to making sure that their customers have a great experience. They run specials all the time so make sure you check in and ask about their daily deals. I would recommend this salon to all my friends! read more

I've been on the hunt for the "Alpha" super bed that I was used to tanning in at the Olympia location, but since I relocated, it's no longer convenient to go there. The Lakewood and Fed. Way location advised me that Lincoln Plaza had that bed, but when I came in there today, I was told that they never had that one but they do have the "Prestige," which was also a 10-min super. I decided to go into that one and everything seemed fine, but when I got home, I discovered that my entire stomach and thighs were red and stung! The bed must've been too strong, so I should've went for a shorter amount of time possibly. But the worker never gave me a heads up about it, even though she knew that I had never used the bed before. All of my previous experiences with the workers at DS have been great, bc they are usually very knowledgable and keep me informed.. But this one just tried to sell me a lotion and nothing else. I really hope to come across a location w/ the Alpha Bed again, but until then.. I'll stick to the 12 or 22 min. supers read more

HORRIBLE CUSTOMER SERVICE... SO angry with the little girl who answered the phone yesterday 6/26/11 at 7:30 8 ish. She wanted NOTHING to do with me and treated me like CRAP. I was explaining something and in order for her to understand she would have had to look me up... and she wouldn't , however I mentioned a different salon and she was QUICK to say "go there then" I wanted to RING her NECK for being such a BI**H UGh I hope she STUBBS her toes and slams her fingers in a door! they dont deserve a SINGLE STAR read more

38th street salon only- manager very friendly when you first come in to buy package, but after not buying product or upgrade, her tune and treatment changed, I bought smallest package, and went for 3 weeks, every other day, sometimes a couple days in a row, NO COLOR, so it forces you to upgrade, I don't know how to post the pictures here, I did tell fb folks I would...,cushions torn, paint chipped, they have had water damage, look at the bottom of the wall, for 80 bucks and no tan in 3 weeks, they can afford to fix up their place from the money they save on not replacing bulbs. I switched locations for my last week to Lakewood office and wow when I walked in just the difference in looks of places, so much more classier and inviting and I have only been twice and got more color in those two visits than I did in 3 weeks of tanning on 38th, also if you get a survey monkey in email and they send you a 20 dollar credit, that's a scam, the manager and owner of 38th street tanning salon, had their own rules on the $20.00 credit you get, that no place does it say on survey monkey and or the text of credit you get...so really 38th street desert sun, get your act together just because your the only one in my neighborhood, so you get a lot of business, but I would rather drive the extra miles and go to what desert sun advertises that they stand...people drive the few extra mins and go to another desert sun. the manager was also having a fit I was taking pictures of the inside of place, stop by take a look for yourself...so if they don't care what it looks like, why do they care about following rules and regs with their tanning bulbs...this is the walmart of desert sun...please go to Lakewood, soooo classy and nice and the manager there is worried about your tan and she doesn't look or act fact like the one at 38th...she doesn't even look the part...you wont believe the difference....night and day experiance read more

Desert Sun - 38th street desert sun - Tanning Near Me - Tacoma, Washington

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The beds are decent but holy cow these girls are worse than cars salesmen. It's impossible to come in for a tan without getting hassled to buy either more tans or some damn lotion, it gets extremely annoying. I don't know whether to feel sorry for them because they have to do this or be annoyed with them. read more

NEVER going here again! Up until about a month ago, I tanned here just about every day. Never had issues with them besides the fact they always were taking personal calls. Not a huge issue. Didnt bother me much. I just come to tan and leave. But just a month ago I went in, same girl, same phone call. I scanned my finger while she was chatting away and went into the bed she hand motioned me to. I took my shoes and socks off, placed them near the chair and then "ouch" I looked down and my foot was bleeding. Concerned I looked at it and a chunk of glass was in it. I hurried up hobbling out my door to show/tell the girl. She then proceeded to talk on the phone, grab a towl and reach for the glass. Smiled and went on with her business. Frustrated I thought ok maybe its an important phone call, Ill just tan anyways, I had a band aid in my purse so it wasnt too bad. After I was done I went out to speak with her..I waited nearly 10 minutes and walked out. She never put that phone down. I called the salon the next day asking for a manager "shes not in, sorry" and hung up. Now extremely upset I contacted the Corporate office. They got back to me the next day assuring me the manager will call...three days went by, no call. I then emailed Corporate. I had a reply waiting when I got home that day saying "manager will get a hold of you tonight" I had a voice mail later and listened to it "Hey so this is the manager of Lincoln plaza desert sun, I heard we had some concern about glass in your room. We haven't changed the bulbs so I dont know what you're talking about, have a lawyer contact me if its this big of a issue" REALLY?! Originally all I cared for was a bit of concern from them. Now Im raged with anger towards this salon. They cant even apologize or let their customers know they care? Im taking my business at a different location from now on. read more

I thought the place was clean and I really like the front desk girls they really seemed friendly and helpful on picking out a package that worked for me. I would recommend this place. read more

I do not recommend anyone going into this location. Spend your money and time in ANY other location! The front desk staff is extremely rude and unprofessional. First I was told I was not a customer, than, after being humiliated for about 15 minutes they finally found me in the system (never a problem in any other salon) and I was told my tans were too "old" to use in this location and they don't honor them as any and ALL OTHER desert suns do. After being completely condescended and mistreated I was put in a "platinum" bed with broken facial bulbs! I called the front desk and told them that the lights were out and the same rude person replied "what do you want me to do about it" I took the high rode and let it go and tanned in a facial bulbless "platinum" bed I paid for and let them know I was headed to spray tan (as I was informed to do) then I was very rudely told now there was a line and basically scolded in front of a room full of people. All I wanted to do was tan but instead I got BURNT! Go to Lakewood or University Place locations if you can but avoid these RUDE people and SHOTTY equipment at all cost possible! read more

Usually clean and friendly. Today checked in after paying $27/month for over a year...using membership rarely...told I can't tan bcause ny card isn't current...cushions torn in the waiting area...jenky joke. Take my money no more read more

Horrible horrible horrible customer service. Was in the other day and greeted without so much as even a smile before being pressured and asked a total of 7 times if I wanted to purchase more upgrade tans! (Mind you I had 6 upgrades on my account) I told her j was promised 8!!! She told me that I only had 6, had only purchased 6 and was basically out of luck since the girl who sold them to me works at another store now.! She rudely told me what room I was in and after 10 minutes of fumbling around (I was in a new room I hadn't been in before I finally figured it out.) she had short black hair a horrible fake tan, a sleeve tattoo and looked about 35 years old or so. This is my second or third horrible encounter with her so the next visit I went in to totally ready to cancel my membership. I'm only giving this review 2 stars because of the woman who helped me the following day on a Friday. She was a very pretty friendly black girl I hadn't seen there before. she told me she worked mostly at the pArkland location. She was soooo polite, understanding, and apologetic about what had happened so she courtesy tanned me for the day for the misunderstanding of my missing upgrades. I ended up purchasing a 3 month boost from her which was such a better deal than the 5 sessions for 30$ i have purchased in the past! She gave me a full tour of the salon, explained the difference between all of the beds and even showed me how to hook my phone into one of the platinum beds, which is not my favorite! If your into pushy sales And rude girls who treat you like crap then this is the place to go! Especially if you see the short black haired tattooed girl or the blonde one. If your lucky enough to see Brittany than you may really enjoy yourself and receive a 5 star experience! If not, save your. Money and go else where read more

I have had a Desert Sun Tanning membership for about 3 years now. I used to only go to the location by PLU (the one on Garfield) I recently started exploring the other locations. whenever I am out shopping I stop by this location. (love that there are locations in all the areas I run errands so I don't have to drive out of my way.) and I really like this one! they are always friendly, and it is always clean there. I enjoy the 10 minute combo bed, which they don't have at the other two locations I visit. 5 stars. read more