If you are in need of an Audiologist, then you need Dr. Tim Hunsaker. Extremely knowledgeable, down to earth and takes his time with each and every patient. Friendly atmosphere, and with his office assistant, Maria, you will be more than satisfied. No brainer, go see Dr. Tim !!! 2 offices, one on Eastern in Henderson, the other on Rancho in Las Vegas. 702-605-9133... read more

Extremely poor referral handling and communication. My son was referred to this office twice, and both times the process was handled terribly. The first referral was essentially ignored, and I never received any follow-up. About a year later, my doctor sent another referral. I spoke with Carla and was told to allow 2-3 weeks for the referral to be processed, even though my doctor's office had already sent everything over. She then asked me to confirm our insurance information, which I did on August 18. Today is September 23, and after hearing absolutely nothing for over a month, I called them myself. Only then was I told that they do not accept our insurance. Even more frustrating, I was told that they apparently do not contact parents to let them know when insurance is not accepted. So had I not followed up myself, my child could have simply remained in limbo indefinitely. I then said I was willing to pay cash, only to be told they do not see children under 8 years old something that also could have been communicated from the beginning. This was not one small communication error. It was two separate referrals, repeated lack of follow-up, weeks of unnecessary waiting, and information that should have been provided immediately. When a child is being referred for hearing care, families should not have to repeatedly chase an office just to find out whether their child can even be seen. Based on my experience, I would strongly recommend that parents confirm everything themselves and think twice before relying on this office to manage a pediatric referral appropriately. Unfortunately, this experience also felt very typical of the level of care and communication I've grown to expect from healthcare in Las Vegas, and that is incredibly disappointing when it involves a child's hearing. read more

Tried calling multiple times to make an appointment but no one answered. Left 2-3 voicemails and no call back.

Staff should be educated the use of insurances and a little education in manners wouldn't hurt. As a veteran I utilize both VA benefits and Medicare so to try to get $200 out of me because YOU decided which is a primary insurance definitely comes off as a scam. Neither are primary, I earned the right to utilize both. read more

I have an appointment with Tenaya, verbally Carla shared over the phone 12/30/24 was available so i took it. just be emailed 12/31/2024 confirmation. I call and know one answers so I responded to the email mentioning how i was verbally told 12/20 and to please check the appointment for 12/30 because i do not want to miss my appointment and i do not want to go down there for nothing! Carla received the email and computer confirmed that. she was so professional that she decided to ignore my email. Later I sent her another email letting it be known that she should have responded to my email. That alone was being messy and UNPROFESSIONAL! Who hired her? Who ever it is is crap. I said in the email since you emailed me 12/31/2024, that is when my date and time is so if you are wrong that is a grievance because she had enough to fix this problem. i am not happy that she ignored me email looking for help. I missed there call today 12/30/2024 and at 11 am pst i tried calling and the voicemail kept coming on. during business hours they get to choose if they want to take your call or not. So I called the Henderson, NV location and spoke to Elizabeth. i asked her what her next available appointment is but she didn't want to check until she could verify my account. I told her there is nothing to see, I have not been seen yet and I still need to get the next available appointment. ELIZABETH sounded frustrated that she was asked to do something. I personally cannot stand any stank attitude from anyone answering a business line!!! She finally gave me a date being 1/20 and that is too far out and I am for sure not doing business at the Tenaya location. Since they don't want to answer there phones then their phones shouldn't ring anymore! So I asked if she's able to cancel my appointment for 12/31/2024 at the Tenaya location and she said yes with the nasty attitude. I wouldn't have minded if she said no. BUT SHE DIDN'T. She said, yes so therefore she need to do what she agreed to do. CANCEL MY APPOINTMENT instead of lying knowing you don't plan on it. That is ignorant and evil. Because taking me off the schedule allows others to take that appointment but she was to unprofessional to think like that... and then she quickly said, is there anything else? I need an email confirming the cancellation. She said, I cannot give you an email but I can send a cancellation text, is there anything else? I needed her name and Elizabeth asked if there was anything else IF YOU CANNOT SPOT THE STANK ATTITUDE, IT'S OKAY BECAUSE I DID! If she had a mental issue it's being rejected! I REQUESTED FOR A CANCELLATION. A GRIEVANCE is being put in because everything that I have gone through is because of someone's ignorance. If you choose to do business with a patient then someone should have told you, TO BE PROFESSIONAL. If I call and want my appointment canceled and you agree to do it, ANY MENTALLY SANE PERSON WOULD HAVE DONE IT. Most offices charge a fee for no shows and Elizabeth is making sure that I get charged. Her carelessness has lost a patient for life and gained a grievance for lying. Elizabeth said she will cancel my appointment SO SHE NEEDS TO DO JUST THAT!!! HER INSTANT IGNORANCE IS REJECTED... I called them back to see why she didn't cancel my appointment. But before 12:00 PM they decided not to answer. NOT A PROBLEM! Do not trust this company since they hire MENTAL UNSTABLE PEOPLE WHO RACIALLY PROFILE IN ADDITION TO BEING IGNORANT OVER THE PHONE... That is a waste of any patients time! You will have an appointment and waste your time going on that day, when they scheduled your for another day. You may cancel and think you are canceled but I asked for confirmation and nothing was sent meaning nothing was canceled. The other office confirmed that ELIZABETH CHOSE TO NOT CANCEL ANYTHING! I do not like when people are next to a ringing phone and choose to not answer. Before GETTING A CHANCE TO BE SEEN FIRST, this company has already proven to me that they cannot be trusted and have entirely TOO MUCH STANK ATTITUDE that I am never going to accept! Carla at the Tenaya location gets to give me a date and time, and change it later and thinks that it stands if she chooses to ignore my emails and phone calls. SHE'S WRONG BECAUSE ALL I HAVE TO DO IS CANCEL DUE TO HER IGNORANCE! Elizabeth at the Henderson location answered the call with the wrong attitude. Every question that I asked had to be asked again because she wasn't listening! At the end she agreed to cancel my appointment and I am not accepting any excuses on why she DECIDED NOT TO CANCEL. I AM REPORTING THIS TO THE FTC DUE TO BAD BUSINESS PRACTICES. I called the Tenaya location again someone confirmed SHE DID NOT CANCEL. i rather relax and go to a better Company with ZERO BULLSH**.. Grievance filed 12/30/2024 read more

Very meticulous professional highly recommend them many better than many ent offices. I've been to for the same hearing test.

Love the Henderson office, my mom has been a patient for her hearing aid last 4 years and we have always been welcomed into a kind, helpful and friendly office by everyone. Drs. explained everything patiently and Maria, the main office staff in Henderson is the best. Thank you Desert Valley Audiology for being here. read more

Dr. Bailey took the time and energy to talk through the options available and made it easy to understand so we can make an informed decision. Highly recommend Desert Valley Audiology. We will definitely work with this office for all our audiology needs. read more

NOTE: ADDRESS CHANGED to 2850 W. Horizon Ridge, Suite 120 Henderson, 89052. Dr. Tim Hunsaker has always been professional and very thoughtful. His office manager Maria is fantastic and concerned for your hearing needs. My wife's Hearing Aids were purchase new in 2008 and are still ticking thanks to Dr. Hunsaker. read more

My wife and I were very fortunate to have discovered Desert Valley Audiology and Tim Hunsaker, Au. D. Doctor of Audiology. His patience, thoroughness and knowledge amazed us both. Thank You Dr. Hunsaker. read more

Been using Dr. Tim for about 5 years and have always been very happy with the service. He took the time to discuss both my needs and my ability with gadgets before offering me hearing aids that I could control with my phone. Never any pressure to upsell, always thorough. And Maria is great too. read more

Your receptionist doesn't know the difference between CDHP PPO and HMO. It's her job to know insurance, not my job to explain it. All doctors need knowledgeable staff. I wanted to try this provider, but I pay more for my insurance plan to not be required to get a referral. I was treated like a liar. The receptionist didn't care what I said; she was certain she was right. read more

I'm writing on behalf of a relative, who first attempted purchasing a hearing aid at another provider a few miles away, where unfortunately she was steered toward a very expensive hearing aid that exceeded her needs. After I also discovered that she was charged a very high price for that hearing aid compared to other retailers, we returned the hearing aid for a refund and made a new appointment with Desert Valley Audiology. Her experience at Desert Valley Audiology was completely different. Dr. Campbell took the time to carefully explain all of her different options, and he was very patient in answering all of her questions. We found a hearing aid that both fit her needs and her budget. There was no pressure to purchase anything on the spot, or to purchase something that was more expensive than what she needed, and their pricing is better than other providers. In the follow-up appointments, Dr. Campbell was able to fine-tune the settings to meet her preferences. My relative is very happy with her hearing aid and she had an excellent experience at Desert Valley Audiology. read more

Very professional and always pleasant. They help with every detail I'm glad I went here. Excellent service and the attention was extraordinary, Maria was very kindly and explained to me the procedures with my insurance before attending my appointment. read more

I have been going to DVA for two years and and have found Dr.Tim to be the most professional, knowledgeable,compassionate doctor whom I would recommend to anyone looking for an excellent audiologist. Thank you Dr. Tim and Maria for being so great to your patients. read more