I found Joe when he was at a different location and he fix the convertible top on my 2007 BMW 650i…read moreand knew exactly what the problem was. Next I took it to him for rear shocks. He and his crew did a great job and I believe pays more attention to detail than the BMW dealership. I will take all my cars to him in the future. I am going in for front struts on my BMW and I have every confidence that the results will be superior. I will keep you folks posted.

Absolute hacks...and biggest liar I've ever met. **** Update…read more4/27/26 I had forgotten that my wife had a mini dash cam in the car showing front/rear. I will be posting a youtube video about this shop later this week. Will post the link here. It proves all that I've claimed (and they denied) This review, although long, may be helpful to non savvy automotive people. First and foremost, I was a dealer technician for over 20 years mostly for German and Swedish car dealers. That was after being diesel mechanic in the military for over 8 years. Since then, I've gotten into other things so my time has been limited. We also own 8 vehicles so I sometimes sublet some repairs, such as my wifes Mercedes ML350 just last week with Joe's automotive. This is the diesel version which has been amazing for 7 years. Never once has it failed. I'm pretty sure it has (never) even had a check engine light on since we've owned it. Anyway, it needed some fairly simple maintenance stuff and took it to Joe's. The two main things neded: new motor mounts and serpentine belt along with an oil change. I supplied the parts from a very reputable online supply house (FCP Euro) that Joe agreed to install by phone days before. This was the first time I've ever used this shop. I agreed to bring it in on Saturday (4/11/26) he said more than once that he'd only be there until "exactly 12" - and he knew we were coming. We got there at 11:42 and the place was locked up tighter than a drum, rude. I ended up writing everything down again on the key drop envelope and left it. Days later, he calls back trying to sell me that it's all set. It was close to his closing time so I said we'd be there in the morning. Luckily, I called in the morning before leaving. Joe then explains that our vehicle is "barely running" and in limp mode. I thought he was kidding at first. He seemed totally stumped as to what was wrong which was concerning to say the least. Hours later, he calls and trys to sell me a sensor that should NEVER have been touched for my requested work, I thought, (nonsense) part was fine. Then explains that I have an aluminum turbo intake pipe that is also broken, and leaking air. A pipe THEY needed to REMOVE to access the serpentine belt. Joe then tells me that it was "broken previously" and talked in circles. He went on and on how these things can happen "out of nowhere" not knowing I was a mechanic as well, at the time. He then complained about how much time he had "wasted" on this vehicle and reminded me again, he wanted it gone. Hours later he called and assured me that it was now "fixed" and we should come soon. It was once again, almost shop closing time so I explained that we'd have to come the following late morning which he didn't seem happy about. I arrived there without any bad attitude, none. I'm well aware that things break, and I wanted to go over everything in person. I simplywanted to "see" what happened and pay the bill. However, in my experience, mechanics are like some cops.... they don't like to have their SAY "questioned" even when wrong. SO, we pop the hood on my wifes vehicle and my jaw nearly dropped (some pictures attached) I've NEVER seen such hack work in my entire life. Not only was it beyond shoddy work, it said: I don't care about your vehicle, or your safety and I'm going to lie to your face and get "huffy" when you don't buy the bs. He ran a BOLT that was flopping around (threaded to nothing) jammed between live fuel lines to support the turbo intake that THEY broke. I immediately said.... wow! I've never seen something like this, it's not even safe. I still WAS NOT nasty about it. Joe however went ON and ON about how they didn't do it, I can't prove it, it's old (every excuse you can imagine) Just sat behind the desk sounding like Joe Pesci denying everything. ** However! I just recently replaced the fuel and air filters on this same vehicle. As my usual practice, I took pictures of the engine so everything goes back to factory specs. In these couple of pictures it shows my turbo intake, NOT BROKEN which I showed to Joe.... he yet still continued to DENY, because... he's a liar. Funny thing is, if they told me it broke, I wouldn't have cared. While still in the office, waiting to pay the BILL that he didn't have prepared, his wife threatened to "Call da' POLICE" I actually laughed and offered to do the same. As I went outside and started the Mercedes, I immediatly noticed that the radio, climate control not working as well as "SOS" flashing on the dash. None of which were EVER an issue. Of course, Joe knew nothing about that on an 89 degree day, after his "road test" I poked my head in the door and asked about it just prior to leaving. Within 6-7 miles driving home, it lost power and we needed to have it towed. Instead of fixing his horrid work myself, I'm having it towed to Mercedes of Springfield and will file suit of all expenses. Joe did everything except set the vehicle on fire.

I bought a 2014 Nissan Pathfinder from Gary Jackson Motors in March 2025 after being told their…read moreservice team had made it safe to drive. Their March 1 repair record shows they replaced the rear subframe, suspension, and brakes. By September 1, the car broke down and a second shop found loose parts, an incorrectly assembled rear end, and front differential failure -- the same areas that had just been repaired. This happened within about 10,000 miles, indicating repair issues, not driver misuse. By October 1, the transmission also failed, leaving me with no vehicle.

After struggling through multiple new shops, we have found our home! GJM and the service team give…read moredetailed quotes, repairs and updates when your car is in service. Their customer service is top notch, and I love the text message updates and videos of problem areas.

I was looking for a new mechanic - and I found him!…read more Brought my car here when the heater stopped working (of course in the dead of winter). When I heard from John I asked if he could do a quick checkup on her (~180K miles). He noted a tire rod (that he fixed) and some rust that he will keep an eye on for me. Fair price, honest work, and quick turnaround. Lovely husband and wife team at a very convenient location - highly recommend!

These guys are great responsible professionals who get the job done. At a very reasonable rate. I…read morehave used them for a few different jobs. I highly recommend them. Try them out. Thank you for your hard work and getting me going again. Jim

I called convenient I repair and sales in Rochdale mass and I ended up speaking with Bob it was a…read moregreat experience he was so helpful and honest I would recommend anybody to do business with him it's such a nice breath of fresh air to just meet somebody and feel like they truly care And are so truthful and kind ! And very informative Sincerely Celeste

Travis is the lead Mechanic and owner. He has always repaired all of my family's cars for over 10…read moreyears. I don't feel confident going anywhere else. I would highly recommend going here. Travis is an honest guy and always tells you only what is necessary for repairs. He is very conscientious and good to do business with. He knows his stuff.

I got charged over 3 thousands dollars for something I figured would have been a simple fix. Failed…read moreme on an inspection sticker because of an issue they caused. Car came back with a cracked windshield. Overall very bad experience. Wouldn't recommend

Went in for an inspection and oil change for a F450 motorhome. Charged $90.00 for the inspection…read moreand was told I would need front upper and lower ball joints $2437. and an alinement $500 a rear light was out $40 and a brake line $657 in order to pass. I asked for a full inspection of the vehicle that only has 53K miles. They came back with I needed Front brakes and rotors $1655. Rear Brakes and rotors $1684. and a air filter. $66. Total quote was 6 to 7,000. Ok do it I said. I believe this is way over priced, But that's not the worst part. I get a text saying the had a hard time getting the ball joints off and it was going to be 3 hours more in labor. Than I get a call saying I have a weird parking brake that was not quoted and they would get a rebuilt kit to save some money its was and extra $1800. Then was told it would take 2 days to do the alinement and when they did that I suddenly needed ball joints that they had a hard time getting off and was charged an addition $458. So the total cost was $11,123 and the vehicle does not even drive straight. So you know quotes mean NOTHING.

We LOVE John's Auto!…read more My wife and I had an engine issue while we were on the highway and were able to make it to this safe haven of assistance! Jason was extremely kind, ran the codes to diagnose our issue, and provided us with a full report, including potential options we could take -- all within 10 minutes and without charging us a single cent! He closed up shop while we were sitting in the parking lot waiting for a tow to take us to a dealership, and before leaving, he stopped by our car to double check we were okay before he left for the night. What a gentleman! Our experience couldn't have been better! If you ever have a need with your car, I highly recommend John's Auto Service!

We have used John's Auto for years. The service is the best you will find. Prices are reasonable…read moreand they offer the AAA Discount. They are prompt, courteous, and troubleshoot problems, to find solutions, in a most expeditious manner. Even more impressive is their honesty, they are quick to tell you if your automobile is in fine working order. I took my car in today, with photos to show the leaking coolant I found on my garage floor. After taking the time to thoroughly check all pipes, fittings, etc. and some discussion (detective work) we realized that it was the second car in the garage that likely had a leak. They would not take a penny for the work they did to set my mind at ease. I highly recommend John's Auto in Charlton!

Brought my vehicle in for stains on my rear rim to see what it may be and when I went to pickup my…read morevehicle I was shocked. He went ahead and did a full blown brake job front and rear with rotors charged me $650.00 without authorization not even a phone call. When questioned he said the brakes where shot and the new brakes are better than oem brakes and the new ones have a full lifetime warranty. Two years later needed brakes again when I mentioned the lifetime warranty his response was there is no lifetime warranty then said what is a life time warranty anyway. Talked to other people and I guess this is his normal business practice for him. STAY AWAY TOTAL RIPOF

We have been going to Davis for more than 12 years now. Each and every time they are straight…read moreforward, fair and affordable. They have gone above and beyond what the typical mechanic would do for you. I look forward to being loyal customers for years to come!

Have gone to Fuller for years. Always did a great job on more than one vehicle. I have no idea…read morewhat poor reviews would be about.

I've been a loyal customer for a long time, but I won't be returning after my recent experience…read more The employee, Lou, was extremely rude and spoke to me in a completely unprofessional manner. The manager didn't handle it any better--he said he would email the owner and that I'd hear back, but no one ever followed up. They need to seriously talk to Lou about how he speaks to customers. I will not tolerate being treated with such disrespect. Very disappointing.

Ran into trouble when noticed the car over a big-bad oil puddle. Finding myself in Leicester I…read moreYelped helter-skelter; found Raul's had all the tools, and took it to get better. They were so nice, friendly and kind. Diagnosed the problem before I could drop a dime. Gave me a ride to keep me on time, and when the repair was done, don't you know, son-of-a-gun, they drove the car to my design. The price was fair I do declare. They took to easing my despair with their pleasant and personal flair. Thanks Stacy and Raul and all the rest of the mechanics; so cool!

My family has been using Raul's since we moved to Leicester about 5 years ago and have always been…read moremore than happy with the service provided. They have always been more than helpful even if it's a stupid question they are more than happy to help. From Stacy ( I hope I spelt it right ) in the front running around making sure everything is done on time to all of the mechanics they all know their stuff and are super friendly. Their prices are always great and the work is quality. We wouldn't take our cars anywhere else. Thank you Raul's for keeping our cars safe and on the road for my family.