Don is great to work with and has officially become my go-to for all things plumbing. He replaced…read moremy sump pump system with a battery backup, and I couldn't be happier with the results. He is highly responsive, provides fair pricing, and takes a thoughtful approach to his work. I especially appreciated that he suggested a consultation as the first step in the process before providing an estimate. Other plumbers I talked to just sent over generic quotes without much effort.

Excellent plumbing company, service the way it used to be. They have replaced our sump pumps,…read moreincluding resealing the pit from a previous radon remediation. They replaced our water heater, as well as a small job. Showed up on time, they put down drop cloths to not make a mess, and very reasonable prices. He knows his business, the bill was exactly what he said it would be.

I had a whole new HVAC system installed. they replaced my very old A/C and furnace. All three techs…read morewere friendly and efficient. They explained how the new system worked, went over the features and made sure I knew how things worked. They fixed up my existing humidifier and made sure it worked with the new system. I am very happy with the work!

great service - clean and professional !…read more they came on time and were quick to replace the water heater!

I had a pretty brutal few days with basement flooding and onestop was very dillegent about follow…read moreup and communication. I believe they really care about their commitment to customers and their craft. Thank you!

We had a leaky bathroom faucet. These guys came out the next day. They were on time and job was…read moredone quickly. Service man was extremely kind to my elder mother as well. Price was more than reasonable. Will dinner put these folks on our call in case of emergency list.

Hi, I requested Bates come out to replace a diverter valve in my shower. I was able to schedule it…read moreon Yelp. They replaced the valve, it took a bit under and hour and they charged $475. Which while not cheap is less than the last plumber I used who charged more than $600 for less than an hour of labor.

Asked them to install a backup sump pump + battery and couldnt be happier. Agreed on a price and…read morewhen they got here they went straight to work no bullsh*t. Finished the job in less than an hour with a clean install. Everything was quick and easy. Would hire again

Contacted Home Fix retile our bathtub surround. They sent Mack M. to do the job, and we are glad…read morethey did. Mack is very skilled, does excellent work and provided us with cost saving advice. Happy to highly recommend Mack from Home Fixers

Started out good as they came out fast for a quote. Since the other companies I contacted either…read moredid not callback or said it would be 2 months just to come give a quote, they got the job. Did the work but I give them a B- for quality. Could not paint because it started snowing. Within a few weeks a board came loose, and it took several calls to get them to come back and fix it. Spring came and they never returned to paint. After several calls and discussions about what "Paint as needed" written on the contract means. Today they came back to paint. They only painted the boards they replaced not the whole thing. It looks poorly. If you use them make sure you have everything they are to do spelled out in the contract. I will not be using their services again.

I had a window well backing up. It was a pretty easy fix he told me to try before he came out. It…read moreseems to have worked. That's great service!!

I've used this company several times over the years, and they've always been fantastic to work…read morewith. They're quick to respond, efficient, and always professional. I called them this morning around 7 AM, and by 10 AM they already had my hot water heater replaced and the sewer line cleared. You really can't beat that kind of service. What makes it even better is that they're a veteran-owned local business. As a veteran myself, I truly value supporting companies that share those same values of integrity, reliability, and commitment. They've earned my trust time and time again. I highly recommend them.

Emergency service for a water leak in my Naperville home --Efficient, professional, diagnosed and…read morerepaired problem quickly. Honest --given that I'm an older, female client whom other service providers have tried to bamboozle, I appreciated that so much. Also good at communicating. We will always go back to Ben

I requested a quote from Ben on yelp after feeling overquoted by a plumbing business. He gave me a…read moreprice quickly and also paid attention to some details that we should address that others may have overlooked. He installed my new water heater, expansion tank, consulted an electrician to address pipe grounding needs and solved some leaking.

This is actually a 3 part review: Part One - a couple of…read morereviews down mention being told they need a new boiler because of a universal part. I had a very similar experience. I was traveling overseas to see my daughter, got a call saying the heat at home wasn't working. Contractor came out and stated due to my unit being so old the manufacturer no longer made the part that failed and i'd need a new unit. So, i'm overseas and over a barrel. Told them to give me a quote, i have NO heat here. promised a quote 'tomorrow' well tomorrow ended up being 4 days later, the quote was upwards of $5000. By the time I got the quote (tuesday) I got a call from home saying the heat was working again and has since, it has been just about a year now without issue. What i believe happened, the tenant replaced the battery in the thermostat and didn't connect it properly when replacing on the wall. the contractor came and when he removed it to check, put it back on correctly. so, instead of a failed part that didn't fail and paying $5000 it was only a thermostat reset. imagine my anger at finding such a incompetent contractor being used by Pivotal. Part two: Last year i could call Pivotal for an issue and talk to someone pretty much immediately. This year, I've called a couple times for the same issue and have been on hold or a minimum of 30 minutes each time. extremely poor phone answering. If we have a problem we can't sit on our butts or 30 minutes to get to talk to someone. get more people to answer your phones. You can't say "it was a busy time" that doesn't cut it. Be prepared and bring more folks on board to work your calls, customer service and response is extremely important, especially during winter months. Part three: Related to part two - once i finally got through and was able to talk to a contractor it took a bit but they were great, they arranged the schedule and got someone to come out that evening to work on another burner. She said Pivotal uses many local contractors and some of them suck, must be talking about part one! She did say she believes you can request a specific contractor if you've had a good experience with them. I'll do that in the future. Part four - just adding this now. When the 'gas company' held these contracts response was near immediate and always very competent. I never had any issue during those times. They'd come out in the fall, inspect and clean your furnace and set you up for winter, all of that great service and response went out the window when Nstar sold the service business off of to Pivotal.

This company is a typical insurance company! No morals. I was told by 2 or 3 different people that…read morethey haven't received my reimbursement form showing I had paid for the service( which they required) and the pictures they required, all the while I'm looking at the email from on course stating they had received my reimbursement form and the supporting documents! I cancelled all 5 of my accounts and don't you know they deducted 5 payments for another month out of my checking account. They are less than zeroes

Best prompt and great service. Would highly recommend and…read morereasonable. Fixed my problem. Thank you

We have used Jeremy at Hogan for several plumbing projects and have had nothing but great…read moreexperiences. I could not recommend them more highly! A++

Don C came out today to check on my hot water heater, I had no hot water for 2 days. In a matter of…read morea few minutes he had it working again and now I will have hot water today. He was very efficient and had a great personality, and knowledgeable about his job ,

I scheduled an inspection for my air conditioner yesterday between 1 and 3 pm. I received several…read moretext messages stating that a technician would be coming. The last text message was at 8 pm with a phone number to call, obviously no one was coming. The man answering the call listened to my problem and said someone from TJ Miller would call me in the morning. That never happened. I called them instead and was told that I would be receiving service today. A text message was sent confirming this fact but no time frame was included. I called back and cancelled fearing the same situation would occur because they were working me into their schedule. There are plenty of of other firms that will be willing to do this inspection.