A few days ago sump pump failure. Dan, the service tech was very professional. He installed a new…read morepump and piping . Very nice job. Dan cleaned up after himself and took our old pumps away. I highly recommend this company.

I called Stephen's Plumbing because of their great reputation for plumbing for a suspected leak…read moreunder toilet. I was cleaning, and getting rust-like stains from around the bowl, when I sprayed the cleaner there. It turned out it was just pee (probably dog). Mark came out and redid the toilet seal and cleaned the pee. $175.00. Then, the toilet started leaking the next day onto the first floor ceiling, and I waited to see if it was really leaking vs he dropped some water from toilet on the floor, and it leaked through. By Saturday, I could see the leak stain was growing, so I turned off the water to the toilet and stopped using it. Before this, we'd never had a leak on our first floor ceiling from that toilet, and we bought the house in 2010, had the bathroom redone in 2012, and had that toilet changed out again in 2023. Never had we endured a first floor ceiling leak, with 2 different companies placing toilets down on that bathroom floor on the 2nd level. I called Stephen's again, and the owner sent out the next guy who was super nice and he caulked the outside where my floor met the drainage pipe, took apart the area, and caulked between the flange and flange riser, reset toilet with a wax ring and new supply. He took the time to use a couple of thin washers to totally stabilize the toilet. I don't think the toilet is leaking anymore-- I hope. He said it will take a while for first floor ceiling to dry but no worries, it will dry and then I can repaint it. I asked him if first floor ceiling drywall should be cut out on first floor, to dry the floorboards above, and he said no. The owner saw the photos of my sewer stain. The second guy saw them in person. I feel like they shirked taking care of their mess here, because the stain looks like pee and fecal matter. At the very least they should have someone on call to help with a sewage leak into the floorboards of someone's home, as this can't be the first time this happened. To advise me to ignore it, and repaint seems irresponsible. One week later, we still have a huge yellow stain with a strand of something (poo?) on our first floor ceiling from the leak that the first guy, Mark, created, despite running fans 24/7. I'm sure the leak is partly sewage, so that's gross, and it's right next to my kitchen over my fireplace mantle. Gross and sad. I'm now calling leak and mold remediation companies to fix my ceiling.

We needed an emergency visit yesterday as water was leaking through our kitchen ceiling. Not a…read moregreat way to start your day! Chris showed up within 2 hours of my phone call. We feared our ceiling being cut open and a big bill. Chris asked many questions and after examining both upstairs bathrooms, turned out we only needed the tub spout replaced. We appreciated his conservative suggestions as step one in finding the leak. So far it's working! Chris was very professional, respected our home and cleaned up after he completed the repair. He is an asset to your company.

I called to ask about a toilet install and they could not provide a price over the phone. They…read morewanted me to book a service call so the technician can tell me how much it would cost. I already have the new toilet so there is no ambiguity in cost for the unit. I asked what if the install price was not in my budget and they told me that I would have to pay for the service call. What kind of company can't tell me how much it would be to replace a toilet?

I had 'Expert' put in two electrical outlets, one of which they ran though my sink cabinet instead…read moreof the wall. I don't know where the other one goes since all I can see is a plug going into a hole in the wall on the side of my washer/dryer. They also replaced a 15 amp breaker with a 20 amp and added a new 20 amp. Some time later I looked in my electric box and noticed one of the new breakers was showing red. A young man came out and told me there was nothing wrong with the breaker and tried to charged me $99 to not fix it. I kinda lost my temper and told him to 'get out and sue me'. When I called the office to straighten things out, they had blocked my number.

This is the plumbing service that my HOA management company uses, so I was forced to work with…read morethem. At first the plumbers seemed helpful and respectful, but the more I dealt with them the more I found them dismissive and disrespectful. When one of the EP plumbers noticed problems with the work my contractor did, he did nothing to address those issues nor did he help me understand what needed to be fixed. When a different problem arose after EP's work, I called the company. The person who took the call answered with, "Expert Plumbing, how can I make you smile today?" As someone who works in customer service, I know how cringey that is for both the employee and the customer hearing it. Ugh. Yet, this EP employee did nothing to make me smile. She put me on hold for 2 or 3 minutes, and she did not help me get a resolution to the new problem. She told me that the new problem was due to my contractor and not EP. I had to hire a different plumber to fix this new issue, which he told me was because the previous plumber (EP) didn't take care of something. The new plumber fixed this problem AND he addressed the issues caused by a mistake my contractor made. That is the kind if service I expect. It is too bad Expert Plumbing doesn't deliver this level of customer service.

Called at 8am for a clogged toilet repair. Received a 2-4pm arrival. Got a text with the plumbers…read morename and photo when he was en route. Arrived on time, was professional, courtous, and very clean with his work. I will definitely call again and will definitely ask for Nick Golonka if he is available in the future. So glad my friend recommended them.

I would leave 0 stars if I could. The plumber said he'd be done at 7pm and I left him the key. I…read morecalled 24 hours later when I was at Disney world and he was still there. Justin is his name too, unfortunately. He seemed nice, but that's creepy. Where did he sleep? The work sucked. The other guy came out and damaged my door and called me a gender slur. The cops were called for his threats. This is a safe space and that will not be tolerated here. ABSOLUTELY CALL SOMEONE ELSE!

John did plumbing work in my kitchen , outstanding workmanship. I've used this company three times…read morealready and very pleased. It's great to have a plumber you can trust to do the job correctly. I will call again for any future plumber needs. I appreciate the senior discount.

We live in an older home built in the forties. There are few people familiar with some of the older…read morehomes in Hinsdale and the piping. We reached out to Soltwich and they were responsive, affordable and helpful. We definitely recommend their services.

Amazing customer service. Our service provider of choice for ANYTHING plumbing and heating related…read more Taryn is super responsive for scheduling. Brett and Cam have been to our 30yo home so many times for repairs that we don't even have to show them where to go. They have repaired the humidifier, the sump pump, and leaking bathroom tubs (twice when the wall repair guy messed up), and replaced an old water heater with a tankless water heater. Their assessments are above quick concise and easy to understand. Their scheduling is the best in the business and their customer service is what I strive for in my own business. We will keep them on speed dial (is there even such a thing anymore ) for any future plumbing needs.

I've had many great experiences with this company. Brett is very knowledgeable, thorough, honest,…read moreand kind! He's done big and small jobs for us and I feel the quality is top notch. Prices are fair, maybe a little more than the competition for some things, but I feel the quality of work is absolutely worth it anyways. Most times the work is scheduled very fast, and during an emergency, he came out within the hour. Their service plan is also extremely reasonable and absolutely worth it. I appreciate that Taryn schedules and responds via email with me all the time since it's way more convenient for me personally, and Brett always calls before he makes his way over. Best plumbing team ever!

I called Burlingame plumbing because my washing machine was overflowing. Jan was able to send out…read moremark who came and snaked my line, he also informed me I need a lint sock for my drain hose and ran glug through the lines to ensure that everything was flushed through. it was a life saver I was concerned I was going to have to replace my floors due to water damage. great service. I highly recommend

WOW, Was I impressed! Mark knows his stuff! He found a leak I did not even know I had, saving me a…read morelot of potential costs in future problems!I worked with Jan to schedule, and she fit me in. I felt so comfortable with Mark in my Wheaton home that I could leave and return while he worked. I plan to have him back for four big (non-emergency) plumbing projects before the end of the year. Highly recommended!!

Silviu did a great job of clearing a drain which we couldn't clear ourselves. He cleaned out the…read morepipes to about 35', all the way to our final cleanout, with great success! He was very conscientious, prompt and thorough. The cost was fairly high, though it was a short notice, next day weekend service. This would be expected. Overall, a great plumber to keep on tap, and also a referral to another plumber I use for a rental property, who doesn't travel as far as our main home.

Bogdan was absolutely incredible from start to finish. He was polite, informative, and quick. He…read moregave us a fair quote and stuck to it and took care of everything we needed for rotting. Thank you, Bogdan!