The WORST WORST WORST service you can get from a limousine driver/company. We rented a limo June 08,2024 for 3 hrs for a quinceañera. Start time was supposed to be 12:30 and the lady driver called at 12:17 that she was running late due to traffic. Limo gets there and waits until everyone gets on, and they leave. We call the limo driver and ask her to come back because one of the little kids ended up wanting to go on the limo, (mind you they had barely left). The driver had thrown the biggest fit, saying she could not go back for anyone because they had already left. We end up meeting her down the road and we get the kid in the limo and she starts rambling about how we were talking to her like a child and so on, we ignored her and walked away. She drops the kids off at the church, we do the misa and take pictures, we finish around 3pm. So we are trying to load the kids up to the limo and she says that we need to call Ernie (the boss) because we went over time and she can't load the kids up in the limo until we call him. Call him and explain to him that we rented from 12:30pm-3:30pm plus she was late to begin with and it was barely 3pm and it took 15-20 min to get to the venue. He told us okay she's going to just drop off the kids at the venue and there no problem. We end up getting to the venue and the kids are already there. Limo was parked in the road and she was standing outside the venue. The quinceañera tells me that she won't leave because we have to pay her tip and she's trying to charge us extra for the "overtime". I go and talk to her in a calmly manner and she goes about talking about we have to tip her $60 and since we went "over" she now wanted a $100 tip. I explained to her in the contract we are supposed to tip but not a certain amount just required to tip something, also we did not go over time. The time was 12:30-3:30 and she was even late to the house picking them up. She goes on about that it says that she has the contact in the limo and in the contract we have to pay her, so I ask her to show me in the contract that we owe her a certain amount. She goes to the Limo and comes back WITH A HAND WRITTEN CONTRACT ON LINE PAPER SAYING WE OWE HER $100. I said that's not the contract we signed and it's not even a real contract. She calls her boss Ernie saying that we're not going to pay her. Ernie goes about saying that they are going to call the cops on us for not tipping. (Not that we would not have tipped her but she was already yelling at me and rude to the quinceañera and the conversation was getting heated). She ends up walking away calling me a "pregnant b****" getting in her limo and sped off. read more