While it's not the Ritz the care here is wonderful. I've been a patient here twice and the staff is…read morepleasant, caring and attentive.

Cam Jones and team, notably Matt and Jean who go above and beyond as activity directors and really…read morecare about the occupants have made what my mom calls "the not so golden years" easier. My mom has made friends and Cam has facilitated transportation when we needed it. Cam is also accessible anytime I have questions or requests. It's not a fancy place but my mother is comfortable. The food is just ok, but they are happy to make my mom a tuna sandwich if she doesn't care for the hot meal. When I was told a few years ago that I had two hours to choose a skilled nursing facility I jumped in my car and quickly toured a few. I chose La Casa Via where my grandmother stayed several years ago as well. I give this facility 5 stars not for being perfect but because this type of care is very hard and the facility is clean as well as the care and attention I mentioned above.

UPDATE: Do not be fooled by this generic public response. I have already reached out to management…read moremultiple times regarding these serious safety issues. I have emailed and spoken directly with Sara, Leslie, and another administrator, and absolutely nothing was resolved. This public reply from Lily is purely to save face for the business. If you truly took these concerns seriously, your leadership team would have addressed them when I brought them to you directly, rather than leaving a vulnerable stroke patient without basic assistance.

My experience with Walnut Creek Skilled Nursing & Rehabilitation Center involved a billing dispute…read morethat took more than three years to resolve. The facility billed my 101-year-old uncle $1,425, claiming he had remained two days beyond his Medicare-covered stay. However, a Kaiser-affiliated physician had extended his stay for an additional two days of observation after he returned from the Kaiser Walnut Creek Emergency Department. What should have been a simple correction became a lengthy ordeal. Despite numerous phone calls, emails, letters, and other communications with both Kaiser and the facility, neither organization initially acknowledged that the physician had authorized the extension. The matter remained unresolved for more than three years, including an extensive complaint process with the California Department of Public Health. Although the Department initially did not substantiate my complaint, it later reversed course and ultimately confirmed that my complaint was substantiated. Sadly, my uncle passed away in May 2024 at the age of 103 before the matter was fully resolved. More than three years after the disputed charges were incurred, Kaiser finally paid the $1,425 bill. While I received verbal apologies from Kaiser, I never received any acknowledgment or apology from the facility. In my view, no family should have to spend years correcting what should have been a straightforward billing error involving an elderly patient

After my mom underwent major neurosurgery at UCSF following a long health journey, our family had…read moreto decide between caring for her at home or placing her in a post acute rehabilitation facility. Having had very negative experiences with other local facilities in the past, we were honestly terrified to trust another rehab center. Thankfully, several people recommended Tampico, and what a difference this facility was. From the moment we walked in, the building felt clean, welcoming, and well cared for. Every staff member greeted us warmly and treated my mom with dignity and compassion during one of the most vulnerable times of her life. Her care team was wonderful. Her CNAs were Helen, Marie, and Romel. Her PTs were Mimi, Deepika, and Nicole, and her OT was Aarti. Her absolute favorites were Helen, Emiliano, and Aarti. The therapy team pushed her in all the right ways while also taking time to educate our family and encourage my mom throughout recovery. When my mom arrived, she could not even sit up independently. By discharge, she had improved dramatically and was strong enough to transfer to John Muir's intensive rehab program, which prior she didn't qualify for due to her level of weakness. Most importantly, we never once felt like her needs were ignored. The staff consistently responded with kindness, patience, and professionalism. The facility truly felt like a home away from home while still providing excellent rehabilitation care. The only complaint my mom had was the food, especially the fish meals, but she is also a very picky cook-from-scratch person. We are incredibly grateful to the entire Tampico team and would absolutely recommend this facility to families looking for compassionate, quality rehabilitation care.

Clean facility, there is always staff cleaning. Fast…read moreresponse to messages. Overall, I will give this facility a 5 star rating. Highly recommend.

I recently spent four months at Rossmoor acute care recovering from neck surgery. The care and…read moreservice I received was excellent. I was especially impressed with the following staff: nurses-Nadia and Carly; Aides-JM ,Gia, Lilina who went above and beyond to provide great service. I had physical and occupational therapy five days per week.

You need to fire Janet Arce for harassing me how dare you hire a nurse that illegally stole my…read moreinformation and is abusing it you need to fire her immediately and blacklist her form any nurse job she is a dangerous individual

I want to express my enormous gratitude to nurse Vicki Campbell who is instrumental for my father's…read morecare in Pleasant Hill Post Accute where he resides since 2023 . Vicki goes way beyond all expectations and delivers not only care for patients but also peace of mind for the family . Her professionalism , kindness , quick thinking and constant willingness to help made a huge difference for my father and all of us !

I want to express my gratitude for the excellent care at Pleasant Hill Post-Acute Care. I was…read moreadmitted with a fractured pelvis and could not walk. Thanks to the entire staff's exceptional care, I am walking again! The PT and OT folks (Nikki, Deandre and Akashi) patiently gave me the support and confidence to not only walk, but to climb stairs! I have never had PT before and was amazed how their simple instructions and encouragement helped heal my body so that I could return home. There are too many other names to mention here, but the following are a few. I'd like to give a shout out to the nursing staff, particularly Dahlia. The nurses were so kind and patient, helping me with every need, including cleansing. I hope that I was kind and respectful, but I noticed that some patients could be quite difficult. The nurses and CNAs consistently maintained a calm, caring and professional demeanor. They catered to every need and clearly cared about the patients' well-being. Claire, the Activities Director delivered daily menus and a list of scheduled activities. What a sweet individual, dropping by each morning with a smile and a little conversation. Nicole of the Housekeeping Staff was lovely. I engaged her in conversation at every opportunity, as she made sure that each room was clean and in proper order for each patient. My case worker, Mary, was instrumental in working with doctors and staff to secure my release date. She also recommended an appt. with my PCP and referred me to out-patient PT care. Another shout out is to the kitchen staff. The meals were healthy and delicious and tailored to each patient's needs. Mistakes were sometimes made and were quickly rectified. One small concern is that breakfasts always arrived cold. Having worked in catering, I know it is difficult to serve a hot meal to 50 people at once, but it can be done. Icing on the cake: Greta, an optometrist visited some of the patients for eye exams and glaucoma tests. I did not expect this extra service and appreciate it so much! In additional, the facility has followed up with me to check on my healing progress. I hope none of you require such intense care, but if you do, I highly recommend PH Post-Acute Care to administer to both physical and emotional needs.

Everyone I encountered here was lovely. My PT was Jenna Mitchell. Super smart, talented, caring,…read moreand personable.

The people here at front desk are incompetent just like the rest of John Muir. No wonder your…read morereviews are garbage.

A close friend has been at this facility for a couple of weeks and has been very pleased with the…read morestaff, food and therapy he has been receiving. He arrived with acute paralysis from spinal surgery and is on his way to normal mobility.

I was a skilled patient in the facility, they took good care of me from day one until I my…read moredischarge all staffs are very good. They were very kind, professional with a good heart to each and every patient they have. I definitely recommend this facility and I just say that I am very satisfied with their care and service. Everything is wonderful.

My mother-in-law came here for 2 1/2 weeks of PT/OT after a fall. She's home safe and walking…read moreagain now. The nurses and therapists were very supportive. Reba, Preet, and Shirley stood out. Tyler was helpful. Clean facility.

We had a great experience with ProMedica/ ManorCare at Tice Valley. We used to go to different…read moreSkilled nursing facilities and post acute and they were very organized. Razel the unit manager, is thorough and helped us out. The staff made sure our questions were answered. The nurses at station were also very helpful. The other SNF at Diablo valley was so messy, I'm glad I found ManorCare. Thank you.

I stopped by to tour this facility looking for consistent in house care for acute rehab for my…read moremother who was discharged after suffering a stroke. 1. No one acknowledged me outside of patients in the lobby. They looked happy which is why I gave three stars. I'm assuming these were patients waiting to go home. 2. I found a nurses station with a nurse sitting at the desk at the very end of the hallway and boy was she unhappy at work. She was very rude. That was a huge red flag. When families come here they want to see the staff as happy as they can be because for some families this is their loved one's last stop. 3. I received a small tour which was very informative. *they don't have a contract with Kaiser. *they do have a contract with contra costa health plan *OT, PT, SLP don't work on weekends *Rehab is based on insurance coverage from what I was told. They will not give your loved one five days a week rehab although they're paid for everyday your loved one is there. My loved one is there for rehab everyday they're there not to enjoy the scene. I decided to move forward with an acute outpatient rehab and they're doing amazing with much more equipment.

Im a caregiver and have a male client here who's 92. Although he's getting adequate care, the…read morefacility is old and needs a facelift. The dining hall isn't quite large enough with all the patients and wheel chairs. I wanted to get him up and an orderly helped right away and placed him in his wheelchair ( no easy task) He's now able to walk the length of the hall with assistance but shuffling along I intend to see him tomorrow. Yay!

AVR is a special place…read more They break the mold of the standard residential treatment facility. Cell phone use is allowed and encouraged, so you never feel too disconnected from home and can effectively take care of business (it isn't realistic to be disappearing from the world for 30+ days). Tons of fantastic healthy snack options, along with the unprecedented option to have a small personal stash of your favorite snacks (again, helping me keep that connection with home). Amazing counselors like mine, Eddie and Joey, get you through the day-to-day. Every person there, from the Program Director to our "sober fun" escorts, short of the cook, is a certified counselor in recovery (at minimum, if not an LMFT); and is a fabulous sounding board and source of strength for your daily struggles in early recovery. And the cook is fabulous (man, did I eat well there)!!! You can tell everyone there, right down to said cook, really cares about the clients while they are there and beyond. AVR's program includes a wide breadth of education and therapy including: one-on-one sessions with an LMFT, family/couples therapy with an LMFT, tons of counseling staff onsite at any given time, public outings in the real world with various recovery meeting formats and "sober fun" events, CBT (how to handle those nasty thoughts), DBT (how to handle those rough emotions), traditional Process group therapy (get your gears grinding and open your eyes to reality and life), relapse prevention, anger management, self-esteem, top-rated-recovery-literature study groups, transition planning and assistance, and even alternative/eastern medicine therapy like Qui Gong Tai Chi, yoga, acupuncture, and eco-therapy. There is even regular visits from a certified personal trainer to make the most of the fantastic gym/exercise equipment! The environment is bar-none. The grounds are huge and beautiful for taking a walk or exercising. A wonderful garden to work in if you like. The house is spacious with multiple TVs for downtime. Along with board games, a pool table, a basketball hoop, a pool, and a hot tub. Lots of extra space for personal time and personal calls. And no more than 6 clients at any one time. Don't get me wrong. Recovery is hard. Lots of emotions, realizations, and work to be done. But the environment is incredibly comfortable and fosters personal growth. I spent 60 days there, and they flew by. Between the staff and the environment, AVR makes all that hard work as painless as possible. If you want to not only sober up, but get the tools to stay sober and enjoy the rest of your life with your family, this is the place to go for residential treatment.

This care facility was amazing…read more They offered a wide variety of coping skills, therapeutic techniques, and served very healthy meals. I was still in my addiction when the last review was left and was not fair in my assessment. This place is worth looking at as an option to begin a journey in recovery.