My purpose in writing this review is to warn people AWAY from this company. They are probably the most expensive oil service company in New England and beyond. Just recently, as of June 12, 2024 they charged me $4.70 per gallon to fill up my heating oil tank, so I called around and found a supplier that charges $3.30 per gallon, -- 30% LESS! Previous to that, for equipment repair they charged me $2,100.00 to replace my water heater which was under guarantee, so there was no charge for that, but their replacement service only took two (2!) hours, and the parts needed were less than $100 for a short length of copper pipe. So they charged me $1,000.00 per hour to replace my water heater! When I complained they knocked off a full $100.00 (5%) from their charge. This company is the worst ripoff I have ever experienced so I strongly encourage everyone to steer clear of them and look elsewhere! Devaney Energy is not honest, not ethical. read more

I purchased a home in West Roxbury as a newly divorced single mom. Having lived in the south all my life I had never had oil heat. The burner had a Devaney tag so I called to set up my first appointment and the rest is history. It was 1998 and the service has been impeccable. A few emergency calls in the middle of the night were handled immediately. And they've never missed a delivery! I highly recommend Devaney Oil read more

We have had Devaney for 25+ years. We've never been out of oil, maintenance services have been great and emergency services even on holidays have been far more timely than one would expect. They are there when you need them. Kudos to the whole team - all the departments and all the personnel for making us as customers - extremely satisfied. Thank you for the excellent essential service you provide. read more

We have been customers of Devaney ever since they were previous companies that were apparently acquired by Devaney over time. Over those years( which are 35 or more) they have primarily provided oil and oil burner service for the 2 forced hot water boilers in our old 2 family home. They have always been very responsive, skilled, personable and professional. They have always come through in winter emergencies and so on and so forth . We recently upgraded both our boilers to gas. After my own lengthy study on what type of systems to go with, the Devaney folks and I agreed on going with standard high quality Weil McLain 84% cast iron boilers. I know that the current fashion is to purchase " so called" high efficiency, computerized 96% boilers , The reality of their annual and ongoing expensive maintenance needs, their questionable ability actually run at anything above 86% during the winter and other things led to that decision. These guys have been in this business for quite a while. They've seen it all. Our mutual decisions were in alignment with my observations. Installs went well. They know the system and easily helped arrange for a solid subcontractor to install 2 chimney liners for us. They also were very helpful in getting Nat Grid to update all my gas piping , city inspections and all that! I won't bother with discussing the pros and cons of going with boilers v furnaces , solar and so forth. That is a discussion for another time. In summary. They're experienced, dependable , professional and knowledgeable. Works for me! read more

We have been very happy with Devaney Energy. We have purchased heating oil from them on automatic delivery, and had a service contract on our burner for the past few years. They have been responsive to our service needs, and have recommended proactive replacement of parts which could fail, leading to needing emergency service. We would highly recommend Devaney Energy read more

Devaney seems fine to me. They have delivered oil to my house reliably for several years. They installed my heating system many years ago and all is well. read more

I have been with Devaney for years now and I have never had a problem with them. They are here when I need them and are always very friendly and courteous. The customer service department is always helpful if I have any questions . I don't worry about running out of oil because they are always on top of things. I highly recommend Devaney! Marion O'Neill read more

totally conned us! paid for service contact and what I thought was a year of locked in oil price in OCT 21 and came to find out that their year is April to April and they auto delivered the first week in May at over $6 a gallon doubling the cost I would have paid if they delivered in April. Just called to have service and I was told if my hot water is still working then my furnace is working and it's going to cost me if they come out to fix my heat which is not working. totally horrible service. read more

Devaney has supplied our oil, replaced our furnace and AC systems, and provides annual maintenance, all with courtesy, skill, and prompt response over a period of 40 plus years. I strongly recommend their dependable service. read more

I can't recommend Devaney enough. My son referred me and said they were great. Boy, was he right! Helpful, kind, compassionate and honest. They educated me and stood by me in a difficult situation. read more

if you can burn money then use this company. these people are so overly expensive. their price per gallon is outrageous. call and compare you will be in shock. if you stop buying oil from them ,they want nothing to do with you. not a good bussiness model. shop around before you call devaney energy . DUMP THEM IF YOU HAVE THEM. YOU WILL SAVE ALOT read more

Technician called when he was on the way. Arrived on time. Did a thorough job in tuning up our heating system. Kept me informed each step of the way. Was kind and professional, which is what I have come to expect of Devaney service technicians. read more

I was very please with how nice the staff was when making the service appointment. They also made a reminder call. The service Technician was very knowledgeable and took the time to answer any of my questions. The job was done well and was not rushed. I am very happy with the service. read more

We've been extremely satisfied with Devaney Energy. Their entire operation is first class. Delivery people always neatly dressed and accommodating Maintenance and service has been timely and high quality. They even call us before delivery so we can be sure our dog is indoors. When we had to replace our burner they were very helpful in obtaining available State funds. We've been very happy with Devaney Energy and would recommend them highly. read more

Excellent service, and especially loved my technician. I had my oil burner serviced on Oct 15 and the tech was knowledgeable, helpful, and even gave me a lesson how how to change my filters. I've been a customer for years, and my last service was especially excellent! read more

They seemed great at first, but to no surprise I was a victim of their marketing scheme like everyone else here... at first they offered a great rate, coupons, discount if you pay within the first 10 days of delivery. The next winter they raised our price $0.50+ from the local market price with ZERO NOTICE. When I called they gave me the explanation that it was the market price and promised me that even call on demand costumers would get charged that higher price. When I called from a different phone number they gave me a way cheaper price. Called to complain and they could care less. Finally called to cancel and they claimed to be the best around, bragged about their discounts and said I would not find cheaper oil. NEWSFLASH! There are over 20 companies that serve our area and they do offer better prices even with automatic delivery/ service plans. They also charge you the cheaper price instead of raising your price and giving you discounts. I don't mind paying extra for services but at least notify your customers. Also, don't go with Patriot or Blackstone oil, they're the same company. read more

As usual, and I do mean that, the Devaney service technician did great work, answered my question and resolved a minor problem with the water heater. He was organized, professional and thorough. Thank you. read more

Great job on keeping our boiler running without issue as well as keeping our oil deliveries on time so we never run out. Always helps to have them local as well. Thanks folks read more

Over 20 years ago, the previous owners of our house recommended we use Devaney for our oil and so we did. In all that time, we have been pleased with their service. They are very responsive when there is a problem, and the yearly check ups are thorough. This year, being in quarantine, we were initially reluctant to schedule the annual service. However, we found Devaney nearly matched our concern and went to great lengths to carry it out safely. We were very pleased that we use Devaney as our oil provider and service. read more

They did a clean out on my oil burner. The technician was courteous and professional, wore a face mask any time we spoke, he even said hello to my dog. The oil burner was left in top running order after his tuneup. The technician also left my utility room cleaner than when he found it. read more

You continue to provide outstanding maintenance of our heating service over the years. Your service is prompt and a call away whenever it is requested and heating oil deliveries are prompt. read more

Just want to say how pleased I am to be an Arcudi customer. I was having an issue with my burner, called this morning, a tech was sent within a few hours. The tech was named Jim, and he was OUTSTANDING. Super friendly, very knowledgeable, and very patient (I asked allot of questions, and he explained everything perfectly). He replaced a nozzle and made several adjustments (many trips to the van). Not only did he fix the issue, it runs much quieter. Jim is an outstanding example of great service from Arcudi. He was so nice and a wonderful personality. I have had nothing but very pleasant interactions with Arcudi, whether over the phone or in person. Arcudi rocks, thank you. Please let Jim know that he did an excellent job. read more

I've been a customer with Arcudi Heating Oil for the past few years and this year added propane. Gotta day that service and response times have been terrific. Everyone on the team - sales, customer service, delivery, has been very pleasant. This AM I called at 7:45 Because I'd let my pool heater tanks drop to almost zero - my fault. It's 10:45AM and the tanks were topped off. Kudos. Kevin Marsh read more

Unfortunately, as if there is not enough going on, I am updating my review to voice a serious concern and disappointment with our service by Devaney Energy. We had a Buderus installed last Mother's day weekend.  We had a couple of issues with the install - ie:  failure of fire inspection which was corrected and we received a pass after adjustment. As the heating season came upon us, we developed water forming along the cement walls, behind the Buderus, in the area of the flue vent.  Upon install, we had asked if a liner was required, or if any adjustment to the flue was required, and both the installers, and the technician TH told us no. We are now having a stainless steel liner installed as that is exactly why we have the new water issue.  Looking at the Buderus book, it clearly states that this is highly recommended.  The flue vent for the Buderus is saturated with condensation from an improper draft.  This adds another $4K to the total cost of the Buderus.  Had that been done at the install, we would not have this additional cost, or the stress that the leak has caused the home owner mentally and physically. We were told by the certified inspection tech that if the liner had not been installed, in time we would have had oil residue and condensation coming back in to the $10k Buderus causing damage. This adds another layer of disappointment to our recent service experience by Devaney. We need to have a new oil barrel installed as well - so that is the removal and drainage of the old, and new install.  It likely will not be by Devaney. I will additionally add that we are still waiting for a quote on the mini-splits for a 3 season porch, kitchen area and upstairs bedroom.  We requested that from the MS face to face, and multiple times by email.  Although we were promised quotes on multiple occasions, we are done waiting as another summer season approaches.To be honest, we have completely lost confidence in the services of Devaney.  As this heating season ends, we will be looking at other resources for our energy needs. read more

I have used Devaney Energy for years with wonderful results. They are knowledgeable and professional, although not always the cheapest. I found them by calling many in a few days requesting the Mass Save price. Chris offered me a better price. I stayed with them until I found a cheaper option - when I called to cancel-they matched it for me and offered a better contract for the upcoming year. I called to tell them I sold my house - they offered me a better contract for 2 years at my new house. They have come out in the middle of the night to service my burner. They show up like clock work with automatic deliveries. They explain everything. My new home has central AC and they serviced that also. Five stars all the way read more

I recently made purchase of a new home. I was a customer of Devaney at my previous residence. When I moved into my new home, I began to receive numerous offers from other oil companies. Some of the offers are very appetizing. I REFUSE to do business with any other company. Devaney is a ROCK SOLID provider. Well established, competent, caring oil & service provider. Save yourself some time, start here and finish here. read more

If you use oil heat, Devaney is a very solid and reliable service provider. I've used them for 18 years without incident. Mind you, they are not the cheapest, but they are responsive and get the job done. read more

Service has been reliable and good. They kept their promise of a locked-in price, even when the cost of oil increased significantly.

very responsive friendly, and helpful staff. Prompt and informative response and service. Thank you!!

I have written a review about this company last year. I started with this company when Jack Arcudi and his family owned it. It was a family owned business that was very involved with the community. When Jack and his family sold it I thought things were going to change. They did not. The only thing that changed was the name in a few familiar faces. I still call for questions and I get a respectful response every time. My service tech "Jim" is the most friendliest outgoing caring knowledgeable person that I have ever met. I can't say enough good things about this company. As I said before in a previous rating post, if you want to save $.50 and go with another company that's your choice. But, you will not receive the quality service and respect that this company provides its customers. Yes, other companies have offered lower pricingOn fuel. However, I'm not about to risk not having the peace of mind in case of an emergency service call to my furnace. Wheather it's early morning or late hours during a storm, they have your family covered, Because this company is ready to help. read more

Very difficult company to work with. The sales person misrepresented the company's pricing, service, and policies and then refused to acknowledge what was promised was not delivered. A dishonest sales person is very difficult to overcome. My recommendation is to choose another company. If you can't do that, I would be very wary, get everything in writing, and don't believe any information given over the phone. read more

We cant praise this company enough. We are long-term customers, with the folks at Devaney guiding us from our ancient, original oil-fueled boiler to our current state-of-the-art electric/gas hybrid system. Great service, master technicians and patient, friendly support staff - this is such a a breath of fresh air in today's market. The folks at Devaney guided us through major decisions regarding our comfort. They took the lead in a difficult permitting process, earning the respect and deference of our Town Building Inspector and Fire Chief. Devaney Energy represents the best possible combination of service and quality. read more

We had a terrible experience with their "budget plan". We were set up on an auto-delivery with a $200/mo payment plan, the payment amounts were never changed to reflect what we were actually using once history was established. Instead of lowering the monthly amount to compensate for this, or not charging at all when there was such a high credit balance, they wanted to increase the monthly payments. We decided to switch to a more transparent and affordable company. read more

Devaney Energy has well-trained technicians and have consistently provided reliable service over the 5+ years I have used their company.

They blocked my water heater with some pipes that could have easily been configured another way and when I needed to replace my water heater they wanted to charge me labor to move the pipes they installed. They were terrible at getting back. I've been with them for 13 years and was willing to pay higher heating oil prices but it's time for a change. Thanks for nothing Devaney read more

Just terrible in so many ways - price, service, trusthworthiness. It is hard to read the other victims' reviews and responses (supposedly from a Devaney). They are about large accounts and the bottom line no matter how it comes about. We've personally had an installation go bad, deliveries timed to highest spot price, estimates on replacing non-failed components and shoddy routine servicing. They complete some jobs satisfactorily but homeowners looking for routine service and the expectations that go with are not part of Devaney's focus. read more

STAY AWAY FROM THIS COMPANY!! We had such a horrible experience with this company we almost sued them, and still might. When we bought our house in 2004, they installed a brand new oil tank and Buderus oil system for somewhere around $7000. Two weeks after the installation, in late October, the heat went off. Between that night and 15 months later, we had to make around 30 service calls for the heat going out at all hours of the night. In February, it got below 30 degrees in our house! After months of phone calls and certified letters, I finally was able to talk to James Devaney himself and I demanded that they fix this problem or refund my money He told me that he was cancelling my account because he was tired of coming to my house--as if it was all my fault that the heat was going out! They never fixed the problem. This company is incompetent and unethical. They should be run out of business. We finally ended up with MacFarlane Oil, and they are great. read more

Deceiving. When I switched to this company I was told that their rate would always be average price minus 10 cents per gallon. John Holmes, the person I talked to, even encouraged me to check the "MA Department of Energy Resources" website for current pricing and expect to billed 10 cents less than that per gallon. Then came the bills in the mail after each delivery... they were 43~56 cents per gallon more than average every time!! On the bills they offered a prompt payment discount but that didn't bring the price down by much. I talked to John Holmes a couple of times about this. He was very successful in dodging the subject each time. When I decided to discontinue as a customer he said I would have to pay about $200 additional per service contract to leave. The weather now is in the 70s and 80s. My heat doesn't come on but that doesn't stop them from scheduling to fill up my tank in the next few days. read more

I could not of had a worse experience with this company. I had to make 8 phone calls to them to get my propane tank filled and it never got filled. I own my own tank and the man I talked to came out and inspected it and said it was good to go. Long story short they didn't come out and fill it so I called him again. He told me he would put me on the list. Still no propane. Called again and said " I'll put a call out right now and call you back to let you know when they're coming" (This happened twice). He never called me back. Called again and went straight to voicemail. Left a message and told him I was completely out of propane and could not cook anymore. Once again never called me back. Call AGAIN and asked for someone different. A woman answered and told me she would look into it and call me back. Do youu think I heard from her? Nope sure didn't. read more

Took me a while to post this here, but this was my Facebook post from February of 2019. I pay a bit more per gallon than most for my oil, certainly more than anyone who calls for every delivery. I am on a contract, pay a budgeted amount every month, have my burner serviced every year (it's cost is built into the budget amount), and it is so worth it. We woke up this morning with no heat, and an 18 month old on her way over. We called our provider, Arcudi Oil, at about 7:15 this morning and had heat by 9:30. Not going to happen if I had to find someone, or even if I "knew" someone, and tried to get a hold of them... read more