Recently began experiencing a vibration in my Honda CR-V while traveling at high speeds. Assumed…read moreit was a tire balancing issue, so scheduled a session at Sully's last Wednesday. Dropped the car off, but before I left, Sully had already suspected that the issue wasn't a tire thing, but a drive shaft/U-joint issue, which was confirmed shortly thereafter. Figured that it would be both a fix that would take a long time and cost me an arm and a leg... but Sully quoted me a surprisingly reasonable price, AND had the parts ordered and replaced on the vehicle by the end of the day on Thursday, the day after I dropped it off. Said this before, and I'll say it again - for superb workmanship, fair pricing, and superior service, there is NO BETTER SHOP in the area than Sully's Auto Care. This has been my go-to shop for the last three years, and I am profoundly thankful and exceedingly happy that I found them.

If you ever need to get your automobile fixed this is the only place I'd recommend. Steve has…read morehelped me multiple times with my truck and also my Jeep. He is quick to investigate the issue and explains everything that is involved and lets you know the cost of parts and labor and also his prices compared to everyone else are VERY reasonable! He goes above and beyond and so do all the people working at this shop. Very helpful and friendly, they have integrity which is rare to find these days. When you deal with this shop it's like having your good buddy hook you up and help you out! Honestly I can't say enough good things about this business. When I was lied to by another person about what was "needed" I got a second opinion here and THIS was the correct opinion. It all went exactly how I was told. These guys really care about their customers and their work. You would be doing yourself a disservice by going anywhere else for your automotive needs! I will be going to them always and you would be wise to do the same! Best mechanics around right here!!

Either going to a dealership, or a chain mechanic shop, the prices are going to be the same - while…read morethey may be a bit high, you figure you're getting a professional level of service. Such is the case with this PepBoys location. I choose to pay a little more strictly for the service. Today I needed new brake pads and rotors and was given excellent service from Benjamin. They also kept to the schedule. I made an appointment for 3pm and they took the car right away and had it fixed in 90 minutes. They're my go-to car shop!

Long review but worth reading if you're considering servicing your vehicle here…read more I ordered four new tires with installation online and scheduled a 9:00 AM appointment at Pep Boys. I arrived at 8:55 AM only to find the doors still locked. At 9:00 they finally opened, and the employee at the front desk informed customers that the technicians were late, so no work could begin yet. The first technician didn't arrive until around 9:15, and nobody working there seemed remotely concerned that he was late for work while customers were already waiting. I left my car and returned later that day when the work was supposedly completed. In the parking lot, I immediately noticed one valve stem was missing a cap. When I went back inside, they handed me a random mismatched cap that barely fit the threads. Shortly after driving away, my tire pressure monitoring system began updating, and one sensor showed "unavailable." I also noticed one tire was losing air. Because I was rushing to an event at my daughter's school, I could not return immediately. The next day I brought the car back. To his credit, the employee at the front desk seemed overwhelmed and understaffed, but he genuinely tried to help. While assisting me outside with a diagnostic tool, another employee--presumably his manager--came outside and reprimanded him in front of me for leaving a customer waiting inside. They argued in front of me and even tried to pull me into the disagreement by asking for my opinion on how the situation should have been handled. Completely unprofessional. They eventually discovered they had forgotten to install a tire pressure sensor in one wheel, and the leaking tire had air escaping around the valve stem. While fixing it, another employee informed me that the leak I found (a separate tire from the one with the sensor issue) was caused by a barcode sticker had been left on the tire during installation, preventing a proper seal, so they had to remount the tire. He seemed amused by this mistake. After already making a second trip and spending hours there, I did not find it funny. When they finally finished what they could, they informed me that "Blake" had apparently taken the sensor programming tool home, so I would need to return again in two days when he was working. On my third visit, things somehow got worse. They informed me they had run out of the adhesive wheel weights needed to rebalance the tires and it would take hours for more to arrive. Sensing my frustration, one employee went into the garage and found some loose weights lying around to use instead. After waiting yet again, I was finally handed my keys and told that Blake still could not program the tire sensor and would call me back once he figured out a solution, but he did not know what the exact issue was because he was "out of the loop". It has now been well over a week, and nobody has called. This entire experience was so absurd that I honestly worry people reading this review won't believe it actually happened, but I assure you every word is true. Beyond the repeated mistakes, what stood out most was the complete lack of pride, professionalism, accountability, or quality control. Nothing was checked before returning the vehicle to me, and every visit uncovered another careless error. The condition of the store itself reflects the same lack of standards and pride. The front area was cluttered with trash, dirty rags, random boxes, and layers of dust and dirt that looked like they hadn't been cleaned in months. It genuinely appears that nobody from corporate Pep Boys has inspected or managed this location in years. This was easily one of the worst customer service experiences I have ever had.

Great service and value. Cheaper than the dealership. Showed up on time. Extremely professional…read more Best part is I didn't have to leave my house!!! Highly recommend.

From the owner: Stop getting ripped off by the dealerships and speedy oil change shops. No unwanted up charges or…read morehidden fees, up front pricing, with special attention to each individual vehicles needs. All makes and models. Gas or diesel. Convenience and flexible scheduling.

Mike and his team provided great service and response time for a basic exhaust repair on my 2019…read moreSentra. Thank you for an honest job well-done and well- priced! Jim

Fast response time to questions. Receive the information requested will follow up on monday to make…read morea feature appointment from my transmission diagnosis very good service

Acura 2008 Mexico…read moreTire & Mechanic. Fernando and Co are terrific. They were professional, courteous and very reasonable. I will DEFINITELY return.

Nice people, family owned business. Immediate service, installed rear tires on my 1 ton dump truck…read morewhen everyone else was closed. Fantastic hours and had a great selection of like new used tires, i will definitely go back.

Andreas was great and got me a Lyft so I could run an errand while my car was being serviced. An…read moreoil change and tire rotation was around 150 and they also checked for anything else my car needed. They have popcorn and bottles of water for folks in the waiting room. I didn't buy a car here so I can't speak to that, but it was great for service. They also gave it a wash while I checked out!

I leased a 2025 Honda Prologue Elite here back in August is 2025 - I will say that the sales…read moreexperience was just awesome - but that is where it ended. Shortly after I discovered that their finance manager made an error submitting the lease documents to Honda financial. What was supposed to be 12k miles a year got recorded in error as 10k miles a year. Over the last 6 months I have sent numerous emails and phone calls and visits to the dealership to resolve this - They have confirmed the error was made but after 6 months have done nothing to correct it. Their inattentiveness has really soured the whole purchase process. And my confidence in them is fading by the day. Thats just 1 issue I have been struggling with. *****THE POWER OF YELP***** - minutes after this was posted the finance department called me to say that Honda will be sending me out a letter informing me that my lease will be for 12k a year and not the 10k error Balise has submitted. After 6 months - ******THANK YOU YELP!******

Great service from the team. Extra shout out to Brandon. They were out of the engine filter I…read moreneeded and he went to the parts store to get it while they were doing my oil change. Not many places go that extra mile. I was impressed.

All around excellent experience. Recommend highly. Starting with the personnel, honesty integrity…read moreprofessionalism quality.

Beware of Midas Muffler on Bald Hill Road misdiagnosed saying that I needed a left rear caliper and…read moreI didn't need it they tried to charge me $1800 to do my brakes got it done at Ryder tire for $350 BEWARE.......

I went in for an inspection. The ladies in the front office are fantastic. However, the mechanics…read moreour thieves. They told me a bunch of things that needed to be done, and it was all unnecessary. They said my brakes barely passed inspection and that they were barely 2 mm. I just went to an honest mechanic, and it turns out my brakes are at 5 mm. Also, the spark plugs that they say need to be changed because they are overdue aren't actually due for another 20,000 miles. It's so lovely that we women have to worry about getting scammed by these places all the time. I am livid and disgusted. You people should be ashamed of yourselves. Also, I have not been able to get my hood open since. So now I have to get that fixed. I wouldn't put it past them that they did something to intentionally cause my hood to be stuck. Check reviews on Google and you'll see that other people have had the same issues at this place.