This airport felt like a step back in time into the 80s. The carpets, the wall tiles, everything…read morefelt like the 80s. Despite being in a tropical climate, only parts of the airport are air conditioned. We walked for an incredibly long distance from the gate to the baggage claim, and we honestly were not sure if we were going the right way since signage was so poor. This airport is a step back in time but definitely needs some updating!

I've been to HNL airport a couple times in the past month, and depending on which terminal you are…read morein, it can either feel like a time warp or a newer up and coming modern airport. On the most recent trip, I flew United in the F gate area, and the food options were mediocre at best. Two burger kings, panda express, CPK, and mainland style poke spot, and none of the options were great. I definitely feel like it's a miss opportunity to have more local spots be featured at the airport (SFO is a great example of this) so those are craving one last local meal can get a taste one last time. While expected, the food is grossly overpriced and food quality isn't the best. The gates definitely feel dark and dingy at times, but hopefully when the renovation project is completed, it comes out to be more of a more enjoyable airport experience that matches the magic of the Hawaiian islands!

Customer service - 5 stars Ambiance- 4 stars…read more I haven't been to this Sephora location in a long time and so happy that I came today! First off, their customer service was exceptional! Felicia was so kind and walked me to the front of the store to look at different beauty blenders that were available aside from the Beauty Blender brand. Another employee also helped me to save $1 (haha) by leading me to a pack of 4 Biodance Korean face masks instead of buying 4 individually. The only downside is that this store can get crowded because the aisles are already narrow. Thank you Felicia!

This Sephora location is huge and they carry a variety of cosmetics and skincare products, although…read morethey still ran out the item I was looking for. It's quite hot and humid, for whatever reason there isn't air conditioning and the huge fan they use near the entrance wouldn't blow enough fresh air deep inside.

I have been to this airport a total of 6 times in my life, 4 of which I was just a teenager. Many…read morethings have changed since the last time I was here to this trip. There is quite a distance from the gates to baggage check. With the storm being fully active when we landed (late due to delay) with part of the airport passage ways being open air, there was flooding in certain areas between the gates and baggage claim. Our baggage came down rather quickly and we were greeted with Leis & a shuttle to our hotel. Though some of the areas were wet and flooded, this airport is really well run. Even upon our return to head back to the mainland, TSA lines were not outrageous and fairly quick to get through security. One thing we did notice when flying out of this airport was that all carry on baggage must go through an additional xray machine right before boarding, this is an agriculture check - which takes boarding the plane take slightly longer than other airports. Even with the added step getting through the airport was a breeze.

Hawaiian Airlines is the worst airline organization I have ever seen in my entire life. I will…read morestand by that statement until the day I die. I have traveled across the Middle East, Europe, and Africa. I have flown to more countries than I can count. I've gone through airports with insecure systems, airports where absolutely zero English was spoken, and somehow still managed to check my bags and get my items where they needed to go. This is not a personal opinion. This is a fact based on experience. Hawaiian Airlines is the most disorganized airline I have ever seen in my life, and honestly, I could see them going out of business. As you can see from the pictures, there is absolutely nobody assisting customers. I don't know if they are short-staffed because they refuse to hire people or refuse to pay decent wages, but nobody is there to help because the employees themselves appear overwhelmed with responsibility. Secondly, you have to wait in a completely separate line just to get your bags tagged. If the system fails and doesn't allow you to check in properly, you have to restart the entire process from the beginning. Then, after finally tagging your bags, there is another completely separate line just to drop the bags off. If something goes wrong again, you are sent all the way back to the beginning. It makes absolutely no sense. You know the system where you get your bag tag and boarding pass, then drop your bags? The system used by 99.9% of airlines? I assume Hawaiian Airlines leadership said, "I have an idea. I'm going to make this whole system complicated and confusing for my customers." There are multiple breakdowns in this entire process. You have five employees running back and forth trying to help move bags, but only one main line that splits into two checkpoints for customers trying to check in. Instead of having workers properly stationed at counters assisting customers with bag weighing and bag drop, they have thousands of kiosks with nobody available to help anyone use them. Customers are left standing around trying to figure out broken computer systems that do not scan properly, do not recognize confirmation codes, and constantly fail during check-in. It is a complete mess. I will say this: the flight attendants were very nice, the plane itself was wonderful, and the staff assisting once I finally made it to the front were helpful. But the entire experience beforehand was unnecessarily complicated for absolutely no reason. There are actual classes and professional systems dedicated to organization and customer flow, and Hawaiian Airlines would greatly benefit from them because they are completely failing in this aspect. Lastly, Hawaiian Airlines needs to get its shit together.

A Peaceful Walk Back to the Parking Garage…read more After a long day of work off-island, the walk from Security Checkpoint to the Terminal 2 Parking Garage at Honolulu International Airport (Daniel K. Inouye International Airport) was a surprisingly relaxing way to end the day. Clean, Bright, and Well-Maintained The pedestrian bridge is clean, spacious, and beautifully illuminated. The modern design and open-air feel create a welcoming atmosphere, making the walk more enjoyable than expected. Beautiful Night Sky Views One of the highlights was the view of the Honolulu night sky. Looking out through the glass panels while crossing the bridge provided a peaceful moment to decompress after a busy day of travel and work. Plan Ahead and Give Yourself Extra Time Whether you're parking in the Terminal 2 Parking Garage or connecting to Skyline rail, I highly recommend planning ahead and mapping out your route. The walk is longer than it appears, and knowing where you're going can help minimize stress, avoid rushing, and ensure you arrive on time. Stay Alert and Aware While the area felt clean and safe during my visit, travelers should remain aware of their surroundings, especially during early morning and late evening hours. Being cautious and alert is always a good travel practice. Accessibility Considerations The distance between Gate E, Security Checkpoint 3, and the Terminal 2 Parking Garage may be challenging for elderly travelers, individuals with disabilities, or those carrying multiple bags. Additional seating, moving walkways, or transportation assistance would make the experience more accessible and comfortable. Opportunity for Enhanced Security For added peace of mind, I would recommend: * More visible security patrols * Additional surveillance cameras * Emergency call buttons along the bridge and parking garage These improvements would benefit both travelers and working residents who regularly use the facility. Final Thoughts The Terminal 2 bridge offers a clean, convenient, and scenic connection between the airport and parking facilities. The beautiful nighttime views and peaceful atmosphere made for a pleasant end to a long day. With a few accessibility and security enhancements, it could be even better. A smooth walk, a beautiful night sky, and a welcoming return home.

Everything at this airport was closed when we arrived at 10:00 for our red-eye flight. It was a…read morelittle sad that nothing was open. But it was quiet and quick to get to the airport. I will be back in Hawaii!

To be a min mart it was full of just about everything from beer to candy. The staff was amazing…read morethey were on deck at every moment when I couldn't find something. The fruit stand was full of fresh options, the beer fridge was cold and everything was easy to find, if you are just getting here stop here they have all of the libations you may need as well.

Love the new remodel! It's a shame about the ATM. Everybody loved the convenience, maybe if it was…read morebuilt into the wall. This place has the cheapest booze around! I mean the big bottle of Jack Daniels is $39.49! Everywhere else is $52 lol It's a great place to go without having to go to the madhouse of the Navy exchange

The Hawaiian Airlines main customer service number is **+1 (855) 470 05.03 or +1 &(855) 505…read more48.55**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Easy Reservations & Refined Travel Planning The journey started with a reservation process that was efficient, straightforward, and thoughtfully designed. Business class offerings, including premium seating, flexible fare options, and priority airport services, were presented in a clear and organized manner, making it simple to compare available choices before booking. Flight selection, seat assignments, and traveler information were completed effortlessly, while the itinerary was delivered immediately with every important detail arranged in a convenient and easy-to-read format. #. Exclusive Airport Services & Comfortable Departure Business class provided a more streamlined airport experience through dedicated facilities and priority assistance. Exclusive check-in counters helped speed up departure procedures, while fast-track security screening reduced waiting and improved the overall flow through the terminal. Lounge access offered a relaxing environment where passengers could enjoy refreshments, catch up on work, or simply unwind before boarding. Priority boarding ensured a smooth and orderly transition onto the aircraft, allowing travelers to begin their journey in complete comfort. #. Premium Cabin Atmosphere & Attentive Care The onboard experience reflected the comfort and quality expected from business class travel. Spacious seating, generous legroom, and ample personal space created an ideal environment for relaxing or staying productive throughout the flight. The aircraft remained spotless, quiet, and carefully maintained, contributing to a consistently pleasant atmosphere. Friendly and professional cabin crew delivered attentive service with prompt assistance, ensuring every passenger enjoyed a welcoming and comfortable journey. #. Smooth Arrival & Dependable Premium Experience From departure through landing, the journey remained reliable, efficient, and enjoyable. Inflight services were delivered seamlessly, supporting a comfortable and uninterrupted travel experience. Upon arrival, priority baggage handling ensured luggage was available quickly, allowing passengers to leave the airport with minimal delay. From the moment of booking to the final destination, business class combined convenience, exceptional comfort, and dependable service to deliver a polished and rewarding travel experience.

The Hawaiian Airlines main customer service number is **1 (855) 546-5060TM or +1 (888) 621-50.32**…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Dependable Service & Smooth Journey Completion The flight was managed with consistency and professionalism, allowing the journey to progress without interruption. Inflight services were delivered promptly, maintaining a comfortable and enjoyable experience throughout the trip. Following arrival, priority baggage handling enabled passengers to retrieve their luggage quickly and continue their travels with ease. Overall, business class successfully combined convenience, reliability, and premium comfort, providing a seamless travel experience from booking through arrival. #. Streamlined Reservations & Simple Travel Arrangements The trip was easy to organize thanks to a reservation process that prioritized convenience and transparency. Flight schedules, fare options, and business class privileges were displayed in a clear and logical format, making it easy to compare available choices. Selecting preferred seating and completing the booking required only a few straightforward steps. Confirmation was received immediately, along with a detailed itinerary that kept every travel detail organized in one place. #. Premium Airport Assistance & Efficient Terminal Experience The advantages of business class became evident throughout the airport journey. Dedicated check-in facilities reduced waiting times considerably, while priority security provided a faster and more comfortable route through airport procedures. Before departure, access to an exclusive lounge offered a quiet setting to relax, enjoy refreshments, or prepare for the flight. Boarding was managed through a priority lane, allowing passengers to settle into the cabin in a calm and orderly manner. #. Sophisticated Cabin Atmosphere & Outstanding Service The onboard experience was designed to provide both comfort and privacy. Spacious seating, generous reclining features, and ample personal space created an environment well suited for resting or remaining productive. The cabin maintained a peaceful atmosphere and exceptional cleanliness throughout the journey, enhancing overall comfort. Cabin crew members delivered thoughtful, professional, and attentive service, responding promptly while ensuring every interaction remained warm and welcoming. #. Reliable Performance & Efficient Journey Completion From departure until arrival, the flight reflected a consistently high standard of organization and reliability. Inflight services were delivered smoothly and at an appropriate pace, allowing passengers to enjoy a relaxing and uninterrupted experience. After landing, priority baggage handling expedited luggage collection, making the final stage of the journey quick and convenient. Altogether, business class offered a refined combination of efficiency, comfort, and premium hospitality, delivering a rewarding travel experience from start to finish.

I accidentally parked in the manager's spot, but he was kind enough to let me stay there. He and…read morethe cashier attendant also patiently explained the various Micronesian food foods that they had available. They also talked to me about the traditional Micronesian skirts ("urohs") and the full-body tubular outfits (I believe these are called "mumus"). They were very kind to me and happy to share their culture with me. I hope to return and experience more of their food!

Small space, foods taste normal , Bentos need more selections and it is not cheap for small portion…read morein a convenience store.

One of the best and cleanest Asian super markets on island. Great selection, peaceful environment,…read moresuper clean, great customer service, great parking, and huge selection. They have a big selection of grocery items from Vietnamese, Taiwanese, Chinese, Thai and more. The main ones they import from are the ones I mentioned. There's also a huge selection of fresh and pre dried vegan and vegetarian meat (fully vegan) and tofu from Taiwan, Vietnam and Aloha Tofu (Hawaii local fresh tofu). There's only 2 places on the island that I know of that you can get these vegan Asian meats, which is so delicious, healthy with nature soy,m fibers, and has far less sodium and preservatives than the American beyond meat veg options. (Though I enjoy those to make western dishes from time to time) The customer service here is very nice. They don't have staff walking around the store, but at checkout they are so nice and friendly, and always help you bag your items. Highly recommend! Amazing!

The don't answer the phone. In fact they don't advertise a phone number…read more I'm sorry very disappointed