Petrina is very kind, funny, and helpful! Helped to make my new environment more welcoming!read more

the inside units are way out style upgrade/update! but saxony at chase oaks only have the outside…read morelooking new...

Their Leasing process was slow and unrealistic!! Once approved, they expect you to sign a lease…read morefor an apartment, BEFORE you view the actual unit. PLUS applicants must pay the first full month's rent and any prorated rent 7 days after you're approved!! Ask Questions before you enter into their application process. We paid $350.00 upfront and only $100 from the security deposit is refundable. They didn't value my business, so I canceled the lease promptly, otherwise all my hard earned money would have been robbed. They should refund my $150.00 admin fee! Still waiting to receive my refund by MAIL, instead of simply crediting the original method of payment. Avoid Banner Mgt. properties.

I've been a resident here for 3-4 years, and the apartment maintenance team has always been very…read moreresponsive. AJ was friendly and professional, and he made sure everything was cleaned up after the maintenance work was completed.

One reason I love living here is the staff. Our maintenance…read moreman (Arturo) goes above and beyond and he can fix anything ! He is definitely one of the many reasons to live here!

We have lived in numerous apartments over our lifetime, and Oakhaven Apartments is by far the best…read morecommunity we have ever lived in! It is quiet, maintenance is quick and thorough (thank you, Artero), and Cindy and Alex are a joy to work with on any issues, including signing a lease, transferring a lease, etc. We hope to be here for MANY years to come!!!

This community started out as a great place to live. It felt like a home to us. During the past 2…read moreyears with management changes we have been misled several times. We were told we could have a gas grill at first which I agree the office leasing assistant misinformed us but then we were told we could have an electric grill. Even the current manager at that time had one. We received a lease violation for using ours without any correspondence from the office which is a big issue with the current management group. We were told we could not use a electric grill because the City Fire Marshall said it was not permitted. I called the City office and was told that he did not say that and as long as it was 10ft from garage you would use it in the city. Now we are told that it is a Cortland thing...Ok fine...we use the grills around the pool areas that may or may not be locked or may or may not be out of propane. Again lack of communication from office. We have lived her for going on almost 4 and half years. We enjoy the outdoors so we hang out in our garage and watch football, play darts etc...and sometimes have friends over. We just recently received another lease violation staying that we cannot use our garage except for storing vehicles or storage. We did see that in our lease but no one has ever not let us do this. In fact I have always been able to use the garage for whatever we wanted. We are very respectful of our neighbors and have had the same ones for years with exception to one. They have even come over from time to time. We shut everything down or lower the volume at 10:00.... I feel uncomfortable with the situation we are being handed. I feel like we are being confined to the inside of our apartment. I have walked about and see flags handing from patios (that we were told we had to take ours down couple years back)...vehicles over fire lane that we were told you would be towed....even a pool table in a garage where that resident hangs out with friends. I feel like the rules do not apply to everyone. This is a non smoking community and if you walk around you see and smell cigarette smoke and marijuana... If the office would walk the community like I would if I was management they would see these things. In the summer, I cannot count how many times the restrooms have been locked at phase 2 pool. They should be open for the residents to use to keep the pools clean. The phase 1 pool in order to use that restroom you have to go through a coded door to the gym tracking water through there. We used to be able to use the outside door. I really did love living here and even referred people here. It was once a great place to live. I want to stay here but not sure I feel comfortable. I know that there has been a company that has acquired the property and if that is true would love to see what they can due to make the community great again. I want to feel like they care! One last thing----The maintenance team is TOP NOTCH!!!!!!! They are the best maintenance team I have ever had!! Very disappointed resident...

This is probably the longest review I have ever written…read more I have lived here in the past back in 2019, I enjoyed the community so much that I came back. It's safe, peaceful, and quiet for my family and I. I love the location because I have access to both major highways. However, I was a little hesitant because what I use to pay compared to what I currently pay for the same floor plan is pretty crazy, but seems normal with the market. Everything have been renovated since and I do have an attached garage with a yard. I could have went to a cheaper property. What really won me over was Layne and Georgia. I suddenly had to move and been to so many properties. The quality service and the treatment I received was beyond amazing and was consistent . The apartment was ready, but need some tweaks here and there. The office and the maintenance team were so quick and on it. I submitted my requests one night & the maintenance crew were already working on my requests the next morning. I spoke to Manny and he was so nice and informative. I'm pretty confident that I made the right decision choosing prairie creek as my home.

My locator was Kaitlyn Bomar and can't say enough GREAT things about her! She worked with me for…read morealmost a year and half and we kept in touch the whole time. She reassured me that she would find something that fit my qualifications. Let's just say, she exceeded them. My new apt is a dream come true! She treated me like she was a friend helping me look for a place and not just another client. I refer everyone to her! She really is a GEM! If you go with Realm agency, i beg you to get Kait! She will exceed your expectations times a million!

I worked with Jennifer Rincon and she was amazing!! Very responsive and listened to my wants and…read moreneeds! Found me a great property to live! If I move again I'll definitely reach out to her for help!

Hi Briargrove Team,…read more Thank you so much for taking care of the maintenance issues I've had since moving in. The team has been very responsive, quick, and efficient. Everything has been handled promptly and with care, and I really appreciate how clean and thorough the work has been. All of the issues I reported have been resolved, and I'm grateful for the great support. I Highly Recommend - A Place I Call Home

From the start it was a mess up.. moved in sink was filled with piping debris or something. It and…read morethey didn't clean that up before my . Refrigerator leaving puddles on the kitchen floor. AC was not cooling my apartment. does not work in the primary bedroom and it's a one bedroom apartment. The window literally had stained condensation as to where you can't see out the window. I asked and the repair team put cardboard in my window for five days to come back to install a window that flew out on a stormy rainy night that soaked my bed my floor and the next morning to get cardboard reinstalled. To follow up with that they water off for hours out of the day at least three times a month every other month another problem my water pressure wasn't working as to where I wasn't receiving hot water for at least two months or more wasn't really keeping track. Mind you when I put in these request to fix my apartment. I make sure I put do not enter my unit without my presence, but they do anyways and then say sorry afterwards but maintain entering. One maintenance guy entered while knocking didn't even give me a chance to get up to respond like just because I have a my apartment. Doesn't mean use it. The wall walls are hollow as I can hear my neighbor talk on the phone from my restroom. Not to mention I have multiple noise complaints even received when when I wasn't even home. I could go on.. beware before you lease here.

My son is a resident of this apartment complex. He has been a resident for over two years and says…read morehe really likes the apartment unit he is in. His apartment is spacious, has high ceilings and a wall of large windows that provide natural light during the daytime. The unit is equipped with a washer and dryer, built in entryway cabinets with a hall tree, and a wine fridge. The secondary bedroom has a large walk in closet and the bathroom has plenty of storage space. The kitchen has ample cabinetry and counter space for meal prep. The unit also has wood like flooring and stainless steel appliances. The master bedroom is roomy and has dual sinks and a large walk in shower. Waterford has many amenities such as two pools, two gyms, two game rooms, two meditation rooms, and two lounge areas equipped with coffee/hot chocolate machines. They have various monthly events such as breakfast tacos, bagels for brunch, and pool parties to name a few. The leasing agents are very attentive and any items that are broken are promptly repaired. Barbara is the leasing agent he has the most contact with and he says she is amazing at setting up events for the residents. In addition, he said having the Frisco Fresh Market close and open on Saturdays and Sundays is very convenient for him to visit for groceries and the like. He enjoys being close to downtown Frisco to be able to participate in the different events hosted at the soccer stadium and in Frisco Square. I wrote this review based on his experience with Waterford and the brief encounters I have had with the staff when I visit him. Overall he says he enjoys living there because of all of the events and activities. He higher recommends Waterford for individuals looking for a luxury apartment with awesome amenities and ambiance and one that is close to coffee shops, sporting venues, shopping and restaurants.

Went to visit the property in April. My wife and I loved everything about the property and had…read moretoured multiple apartments prior to touring Waterford. Let me just say this, none of the other properties we visited had anything on this property. No competition at all. We signed our lease a day after touring with Barbara. We were skeptical just like many other people are I'm sure when looking for a new place to live. But Barbara was amazing, there are plenty of reviews talking about how great she is. She exceeded all of our expectations and was the most personable person ever. She made us feel so much more comfortable; especially considering the fact that my wife and I are new to Texas in general. Thank you Barbara! 10/10 would recommend considering Waterford to be your next home and would recommend touring with Barbara.

i lived here for 11 years, the office staff is great. the manager Karen helps me with my service…read morerequest and help me pay my rent on line. I love living here!!

Love this property and the team. The manager has been helpful with anything I need too. Plenty of…read moreparking and great location for a lot of food and shopping. Would recommend.