The owners were very nice and involved in every aspect. They communicated thoroughly throughout the…read moreentire process. They did the job on time and the crew was very polite and friendly. We did have one hiccup with two of our windows made too big by the manufacturer. The owners got them reordered and installed quickly. All in all a solid experience and I would recommend them.

Started a complete remodel with the yard and widows. Had Dan from The Window Source out be for it…read moreall started and he was transparent and honest which is rare today. After getting the windows on order we proceeded with to a complete renovation and kept telling my wife wait for the windows. Needless to say still going through the renovation but The Window Source came out and installed 20+ windows in one day. Asked my contractor what to look for from a quality perspective and he was blown away from the quality of work the team provided. Highly recommend The Window Source and the team will not let you down.

Alex picked up himself on the first ring when I called, came by to measure our broken window the…read morenext day, and installed the new window just as soon as it was available at a great price. He is my new window guy anytime I need work!

Alex replaced a window in my home today. He did an outstanding job, at a very reasonable price. I…read morewill recommend his services to everyone I know that needs window replacements in the future!!!

Had a fogged up window and they were at my house within days for quote and had the window replaced…read morewithin a week of first contact. They're very friendly and take care of you. Will definitely use them again in the future! Also, my neighbor's son broke two of their windows (baseball) when they showed up so I had them stop by to provide a quote. They had the same quality service!

Great communication. Installer was very professional and courteous. Would definitely recommend.read more

We chose Pro 1 Windows from Yelp after "trying" to get a couple different companies to come out for…read morean estimate - seems some folks just don't want the work. Rhonda is easy to talk to & very down-to-earth. Dan and his install team work well together, and with only three of them, were able to do 13 windows (remove & install new) in one day. Very pleased with the quality of the custom windows, and Rhonda offered three different choices of UV protective glass (we chose the middle grade). Keep in mind, though, the windows are built to order, so it was a month after we first met with Rhonda that the installers came. I can't give enough praise in words to thank Rhonda and her team for the effortless transition from old, worn out, builder's grade windows, to the beautiful windows they installed.

Rhonda and Dan were great. Replaced all the windows on our house last year and everything still…read morelooks like it did when it was installed. Very happy with their work.

Extremely impressed by the level of service and quality of work! Ronnie helped replace my front…read moredoor with a new one taking care of replacing the existing frame, installing door, hardware, and new trim work. I was worried we would run into issues since I have an older home but Ronnie walked me through the process and confirmed the finishing details were to my liking. He was thorough in fine tuning door lock and caulking all the new trim. He even brought his own cleaning supplies to make sure my porch was cleaner than when he arrived. Great overall service and the final product looked sleek and professional. Also, the price was right. Will be reaching out for them to do my windows here soon!

Thanks to all the positive reviews, I decided to purchase a new front door from Brennan…read moreEnterprises. It took about 12 weeks to come in, but it was well worth the wait. Everyone I dealt with, from the manager to the installers was professional and courteous. I'm very pleased.

I went into this project confident and well-informed after watching the company's educational…read morevideos and relying on their expertise. The products and installation were generally professional, but important gaps only surfaced once decisions became final -- when flexibility was gone and costs shifted to me. For context, this project included a bedroom patio door, a side entry door, and replacement windows. This review isn't about bad intent. It's about where education and expert confidence end -- and where homeowners need to slow down and verify assumptions. The videos genuinely help level up homeowners. They explain terminology and common pitfalls and make the process feel clear. Where that education can fall short is when theory meets real-world constraints. Understanding products at a high level doesn't guarantee those choices will translate cleanly once manufacturing begins. The first gap I encountered involved usability. I replaced wood doors with fiberglass doors and assumed hanging blinds would be straightforward. I later learned fiberglass doors with foam cores don't provide the same structural support as solid wood, and traditional blind mounting can be risky unless planned around limited wood blocking. By the time this became clear, the doors were already ordered. Internal blinds would have been the safest solution, but that decision must be made before manufacturing. After raising the issue, I learned internal-blind glass units were available, but only in double pane -- not triple pane -- and without laminated options. I would have been paying to move from triple pane to double pane to solve a usability issue that hadn't been discussed earlier. I declined. The issue wasn't that tradeoffs exist -- it was how late they became visible. Another issue surfaced during installation. An existing storm door was removed, and I learned mid-install it would not be reinstalled. That had not been discussed during sales or measurement. The lesson for me: if something matters, confirm it explicitly before installation begins. Install day is where risk largely shifts to the homeowner. After the crew left, I noticed drywall damage, sealant contacting finished surfaces, debris inside and out, a damaged sprinkler head where materials were staged, and cigarette butts in the yard. Some items were addressed later; others required additional time and expense. The patio door also required adjustment and still does not open and close cleanly. I was told the next step may involve shaving material off the door -- an example of how fixes can escalate once installation is complete. My primary concern for the bedroom patio door was security and sound. Based on that, I was advised to go with triple pane. Living with the result, sound performance has not met my expectations. Laminated glass, which was not discussed during sales, is generally considered superior for both sound and security. After raising concerns, I learned the manufacturer does not publish specific sound performance ratings for its door assemblies. The recommendation appears to have been based on industry convention rather than product-specific testing. When I revisited the issue, the recommendation was affirmed and third-party solutions were suggested. When performance isn't clearly tested or measured, it becomes difficult to know whether the product was the best fit -- or whether the outcome simply falls short. If I were starting over, I would validate real-world usability early, confirm important details in writing, treat the measurement appointment as the last true decision point, ask what is tested versus conventional, and actively inspect install day before the crew leaves. The videos and guidance are helpful, but they don't replace pressure-testing assumptions before decisions harden. If nothing else, I hope this review helps turn a private loss into public wisdom for the next homeowner navigating this process.

Eric was as really helpful! I needed windows for a flip and instead of upselling me, Eric was…read morehonest and helpful. I will be calling them back for more work in the future.

I just had them replace my exterior siding and they did an excellent job. Knowledgeable owner,…read moreresponsive team and very high quality work

Quality of work and price were very good. The workers were very professional. The work was done…read moreon a timely basis

They installed quality windows 10 years ago and stands by their limetime warrenty which came in…read morehandy this year

I cannot begin to explain how happy we are with our custom windows from Thermal Windows J&M Glass…read more John Toland and his team are exceptional!! We have a classic mid-century Ju-Nel home with a courtyard and needed custom windows to line the entire front of our home. John understood exactly what we envisioned and had already installed the same type of windows on many mid-century (modern) homes in our neighborhood. We have 72"x82" floor-to-ceiling custom windows that are TO DIE FOR plus sliding doors that match and they are all uniform...just gorgeous! The process from measurements through final installation was seamless. Once installed, we immediately noticed that our A/C didn't have to work as hard since they were so much more energy efficient than the previous windows. The craftsmanship is top-notch, locally made in Dallas with a lifetime warranty. The price was competitive and we were confident they had a better grasp of our vision than any of the 3 competitors. You should give them a call, you will not be disappointed! Seriously, I'd give them 10 stars if it were an option.

I'm extremely disappointed with my experience with this company. The quote I received clearly…read moreincluded replacing an entire window, but when the work was completed, they only replaced half of it. That was never communicated to me beforehand, and it feels incredibly misleading. I genuinely feel bamboozled. On top of that, the window grids don't even line up correctly, which makes the finished product look sloppy and unprofessional. They are having to come out again to fix this. We will eventually need to replace additional window glass in our home, but after this experience, we will absolutely be using a different company. I would not recommend this business based on our experience.

Wonderful service and always eager to please. This guy is the bomb. He's done several vehicles for…read moreme over the last few years and his work is always perfect

My windows aren't very clean. I've changed my rating to 1 star due to the harassing text he sent me…read moreafter my review and his response below. This is 1 person. Not a company with workers. To his credit it was late afternoon when he washed them, but the next morning in the sunlight, you could see the film and residue on the windows. See my photos. I texted him with photos to let him know, and he said he would come back. He didn't show yesterday or communicate with me to let me know he needed to reschedule. He didn't use squeegees, just microfiber cloths and a scrubber. I would not recommend.

Paid Mike Solano to add a gutter extension. I was out of town when he was available but I trusted…read morehim to do the job right and complete it. He asked for payment before I got home and said he needed to come back to add a piece to secure the gutter. He told me several times he was coming back to finish the job but never showed and stopped responding. He told me he was local and did a lot of work around my area but never could come back to finish the job. So now the gutter is starting to bend and the curve he added is leaking. so overall, just a lousy job. Would never use him again.