Given the bad press, felt compelled to share. The office quickly returned my phone call, explaining…read morea text would inform me when a tech was en route to my house. Tech arrived within estimated window, was friendly and quickly diagnosed my ice machine was faulty. AHS sent me a text within minutes sharing replacement part was ordered. Will update if repair goes south next week, but impressed so far. This is a small business - with an AOL email address, so they've weathered a lot, across decades, to stay in business. Giving them the benefit of the doubt, as they are the middle man working between homeowner and warranty company, taking referrals to be competitive and survive in a tough economy.

To Whom It May Concern, I, Genesis Castillo-Mendez, along…read morewith Erik Mendez, am writing to formally request a reassignment of the contractor currently assigned to our service request with American Home Shield. We no longer wish to work with the assigned contractor due to ongoing communication issues and lack of responsiveness. Multiple attempts to contact them by phone and voicemail have gone unanswered, and this has delayed proper evaluation of our appliance. Additionally, it is our understanding that the claim was marked as denied prior to a complete diagnostic report being provided. This was discussed during a phone call with your team at approximately 10:30 AM on May 1, 2026. We are concerned that a determination may have been made without a full and thorough professional assessment. Given these circumstances, we are requesting: Assignment of a new, responsive contractor to evaluate the refrigerator A complete and properly documented diagnosis before any final claim determination The opportunity to provide additional information or a second opinion if necessary We also want to emphasize the urgency of this matter. The refrigerator is currently non-functional, and we have temperature-sensitive items including infant milk and medication that require proper cooling. The delays and lack of communication have created a time-sensitive hardship for our household. Please confirm in writing that a new contractor will be assigned and advise on next steps as soon as possible. Thank you for your prompt attention to this matter. Sincerely, Genesis Castillo-Mendez Erik Mendez

John was great and very professional. He fixed the refrigerator in a timely manner, and the cost…read morewas very reasonable. I would recommend them 10 out of 10 times.

Response time was quick, they were confident in their skills in repair, professional and…read morepersonable. They communicated well throughout the process. Would definitely recommend!

I waited all day for any kind of phone call to let them know that they were running behind or they…read morehad another emergency that they had to get to so they didn't show up until almost 930 at night backing on my washer when they were finished and bent it all up so I have tried to call them several times with no avail so I definitely wouldn't recommend

Operating now as Dallas Dual Dynamics. they did not resolve the problem and then charged more than…read morewas quoted. An employee took property from my house without permission while they were there. Owner has been unresponsive when I try to contact him.

Repair person could barely speak English. The charge to compete this minor repair was terribly out…read moreof line...$300 to replace a $30 part with 1/2 hour to install. I should have done my due diligence. DO NOT USE THIS COMPANY EVER!! Stupid of me not to get the price up front. Lesson learned!!

Mr Fix It had my dryer repaired within an hour from first contact. Very responsive and everything…read morewas done at a very reasonable price. I definitely saved his contact info and will use him again as well as pass his name on to friends.

VERY HONEST man, He deserves a TEN STAR rating, what more needs to be said.. You don't need to…read moreworry about being overcharged or sold parts you don't need... MR FIX IT was very honest and saved me a lot of money on our LG washing machine repair. Steve is the only one we call if we need a repair.

Best appliance repair company I've ever used. They appliance Guy was cute too.. that's a plus…read moreright?!

Samsung contracts with Guard Appliance and others to repair their products under warranty. Guard…read morecame to my home at no additional cost (Samsung pays for "carry in" service, but Guard comes to you as a value-add). My technician knew exactly what was wrong with my microwave, ordered the part, and came back for a second visit once the part arrived. Great service.

Quite pleased with the service provided. Technician was friendly even though a tad late but you…read morenever know the situation in the prior appointment.

Remo is incredibly smart! He's repaired a couple of things on my Whirlpool refrigerator that is now…read more20 years old & also my GE microwave now 13 years old. Very reasonably priced & honest man. Saved a lot of money instead of buying new appliances that likely are of lesser quality than what I have now.

I needed a repair that I couldn't do. I called and was able to schedule an appointment easily…read more Patrick, our repairman, showed up on time and in one hour accomplished the repair. The price was very reasonable.

This company is the best appliance company I have ever worked with. HIGHLY RECOMMEND!! I've been…read moreusing them for YEARS and even purchased the VIP membership! The techs are super qualified and actually know what they are doing which is so hard to find these days. and the office staff is knowledgeable, kind, and work hard to get you an appoint quickly. Very satisfied with this company!!

Rauf repaired my elderly Mom's dishwasher and he was professional and priced well. My mom is 94…read moreand she really appreciated how kind Rauf was with her and her issues with lack of hearing. Great service!

The hype is all true. Arrived on time, no nonsense, competent and quick! Fixed our washer in less…read morethan an hour, purrs like new. Will use again!