The service is amazing. Isabelle has a deep appreciation of the watches that she services and…read morerepresents the business with great professionalism. Will definitely be back!

Had a Rolex damaged in a car crash, the face crystal got all scuffed up and the clasp teeth got…read morebent so it wouldn't stay on my wrist anymore. The gentleman behind the counter fixed and polished it within minutes, and offered the repairs at no charge. Please bear in mind, I had never done business here before, so it's not like he was doing a favor for an old client. I insisted he at least charge me something, so he settled for $20. Aside from kindness to strangers, this place also has a very nice selection of fine watches at reasonable prices. If I'm looking for an upgrade, I'll certainly keep this establishment in mind.

I am writing to express my sincere appreciation for the exceptional craftsmanship and service…read moreprovided by Vik Jewelers. Having been a customer for 16 years, our family continues to be amazed by his loyalty and the genuine care he shows his customers. Vik values his customers and goes the extra mile to deliver exceptional service. It is rare to find someone who combines such meticulous attention to detail with a heart for the community. His master designs and the quality of his work truly speak for themselves! I am especially grateful for the extra time he takes to guide and educate me through the purchase process, which always gives me great peace of mind. Today, I picked up a piece of jewelry that had been passed down to me by a late relative, and I was moved to tears by Vik's incredible workmanship. He treats his customers like family, has a heart of gold, and has provided many generous acts of kindness throughout our community. We are truly blessed to have this outstanding establishment in our community! Tari Hill

I was trying to get out of town and discovered that both my watches needed batteries. I took them…read moreto Vik on a Saturday and he fixed them while I waited, without my even asking for rush service. Great old school local business!

They took 1 day longer than originally expressed to me which isn't a big deal but then charged me…read more$75 just to connect 2 pendants to 2 chains... Explanation was that it was 14k gold connections used and that the language barrier may have been confusing to all parties. Between the overcharging, language barrier, and homeless population outside, I recommend you find a better jeweler. I overpaid so you don't have to...

Garnet Jewelry never fails to impress me with their workmanship. They have fixed my watch, done…read morerepairs on necklaces and replaced stones in a ring. Every repair was done quickly. The staff are very friendly. I would rather do business with a small, family-owned business and this is the one!

They are the best in Austin for watch battery replacement. Great while you wait service.read more

The owner is incredibly friendly and knowledgeable, his prices are fair and he does his work super…read morefast! I went to his shop to have a couple rings resized and they turned out perfectly. We're definitely coming back :)

The associate at the register had a condescending attitude towards me and my family and…read morecontinuously repeated the price as if to deter us from buying an item; after completing and bagging the purchase, she also demanded ID to match with the debit card. Overall, the selection of items was to our expectations, but our experience with the staff here was unpleasant and will be our reason for not returning.

Want to experience the worst customer service of your life? Come here! Not only will everyone in…read morethis showroom lie to you. But there's also a loud crying baby in the office. Which is completely unprofessional. They also use their phones to play games while talking to you. And no one knows how to do anything in the store other than the manager who's only there half of the time. When making the purchase they didn't know how to use the register. So they constantly kept going into the office to speak to the manager who couldn't come out because they're with the crying baby. Then when I call with basic questions like when will the ring arrive they will hang up to ask the manager. One guy told me he'd call me back and never did. I had to call him a week later and ask to be on hold to finally get an answer. They don't follow up. They don't know how to do anything. They don't care about you or your purchase. I was told my ring would be in, in two weeks. Four weeks went by and still no ring! Not even a single update about it. I had to reach out to them just to get hung up on. This place is a mess and I'm not sure how they're still running. They need a lot of help. Wouldn't shop here ever again and definitely will not recommend to anyone either. I'll actually tell everyone to not come here or waste their time here. Shop elsewhere.

Excellent watch repair service. Fast, exceptional, and well priced. Will be coming back for future…read moreneeds. Highly recommended!

I have taken my watches to Ali for years . He always does a great job! I highly recommend Ali if…read moreyou have any issues with a watch or any other jewelry.

Sometimes you need a Hometown jeweler and Stall Jewelers is my first and only choice for cleaning…read moreand repair of Estate (and other) jewelry. I needed appraisals for insurance. Stall Jewelers does that. I needed an extension on a necklace because I just didn't like the length. Norma added an ADJUSTABLE extension that I can slide easily and adjust to whatever I am wearing. The extension also let's me put on the chain over my head, without struggling with the tiny clasp. I broke my grandmother's ring. Stall Jewelers restored it like new. And my Grandmother's grandparents ring was cleaned and buffed to a thing of beauty. They have a vast selection of fine jewelry. Beautiful pieces for yourself or as gifts for others. If you need a real jeweler... an honest jeweler, an experienced jeweler, a fair jeweler... Stall is your place. YOUR Hometown Austin metro and beyond jewelry store. Family owned and operated, they know jewelery. Yes... MY Hometown Jeweler. MY only choice for the jewelry that matters to me.

First time and last time I'll ever walk into this trap. I asked how much to change the battery in a…read moreMovado Bold watch I bought at the Navy Exchange several years ago. The lady seemed put out as if I was asking her to wash my car. She asked to see the watch and when I handed it to her the trap was sprung. I had a new battery for the watch and wanted to see how to get the back off of a snap back and she said it shouldn't be an issue and she would ask. She literally walked 8 feet to a doorway and that's where she threw anchor for the next 18 minutes. It was probably longer and I figure about 3 or 4 minutes had passed before I took notice that she never even asked if I could watch how to get the back off so I started timing her. I let her know it had been over 15 minutes and I needed to go and she didn't even turn around and acknowledge me. Instead, she walked into the room and out of my sight. I asked another employee if she could just return my watch and this whole situation was weird. Snag my watch, never tell me what the cost is and then ignore any simple questions or requests. She went into the magical back room and I took account of the time and 7 minutes later the first rude lady came back and handed me back my battery and said it was the wrong battery. This is a lie. I have 3 Movado Bold watches. She digs up a chart that has all the CRAZY prices listed and tells me it will be $38 due to the cost of the battery and it being a luxury watch. I told her I paid $145 for it at the Navy Exchange at Pearl Harbor and they should raise the prices. It just so happened to be Veteran's Day and she asked if I'd served and I told her that I was in the Navy for 8 years. She thanked me for my service and said "that will be $38". I asked for my watch back and she said it was in pieces and I let her know I would love it in pieces and to please return my property and $38 for a battery is ludicrous for a $145 watch. She stuck to her crappy business model and said to fork over the money or the watch was staying there. As I was getting the extortion payment the other lady comes out and walks over and tells me a different lie. The battery had to come from them or the watch wouldn't be covered under warranty. I asked what all this warranty covered and she wasn't even ready to back up her lie. The rude lady chirps in and tells me it covers just the battery and I immediately shot back with "for how long?" She said she would have to ask. So I gave her 2 twenties and then after another 12 minutes they finally gave me back my watch. I asked again how long was the warranty and she said they would find out and I would have to comeback for the info. What a terrible business model to grab someone's property and then hold it for ransom to return it. AND ON VETERAN'S DAY

Mothers Day Gift Fail - So I spent $800 on 2 swatches in the Austin store. After picking from the…read moresamples, salesperson Liz says "let me get fresh watches from the back". One of the watches takes batteries, so she offered 2 spare batteries and put them in the bag. Well, while at a family Mothers Day dinner I give my wife her watch. She unboxes it in front of everyone, and was initially thrilled until she realized is wasn't running. Embarrassing enough, I say "give me a moment" and I watched a Youtube video. "I'll change the battery in case that's the cause". After a long time finding a jewelers sized screw driver and tweezers, I removed the battery and went to replace it with one of the replacement batteries Liz provided. The replacement battery did not fit - too big. It's a #390 and after some on-line research - the watch takes #394. So it was a complete fail, and embarrassing. I ordered some #394s on Amazon and got it working 3 days later. Lesson learned - don't buy from Liz, and check the "brand new" watch before leaving the store. (the other is self winding, so we avoided the same problem)

Fred helped me pick out a watch for mine & husbands anniversary! He was so kind, knowledgeble, &…read morehonest. It was a personal shopping experience which I enjoyed. Thank you Fred! My husband loves the watch :)