They always seem focused on what's best for their customer instead of simply making the sale.read more

My husband bought my engagement ring here ten years ago. We are back in town and I stopped by to…read moresee if they could clean my ring which hasn't been done in ages. Irene was so kind, was able to take it back right away, and even checked it out for any loose stones. While I was waiting, I got the play with the "ring bar" which was a ton of different shapes and cuts of diamonds that were in a magnetic setting and could be swapped out with different bands. We aren't in the market for a new engagement rings, but for someone who wants to try different cuts and sizes of stones, it would be great!

Got my ring cleaned here and Joseph was so friendly and kind! He checked for loose stones, checked…read morethat my prongs had enough metal on them, and got my ring sparkling clean in a matter of minutes. He also mentioned that he specializes in reworking jewelry into a new design and mentioned that a lot of people do this with inherited pieces that aren't quite to their taste. Joseph is greatly experienced and takes pride in his work and I'll definitely be coming back here when I need jewelry to be redone. Highly recommend working with Villarreal!

I purchased a diamond and wanted to have a one of a kind ring made. Being a designer myself, I…read morealso wanted to find someone that would allow me to work with them to come up with the right design for me. I did my due diligence: found every website I could find, read every review and most importantly I poured over every image in their portfolios. I wanted to make sure who ever I chose had a great eye for design. My choice was clear, I chose Villarreal Fine Jewelers. I set up an appointment, I met with Malcolm and it was the start of a wonderful experience. In our initial conversation, I showed him photos of things I liked and detailed things I disliked. Malcolm started sketching and we talked some more. He had enough information to come up with some concepts and set up a follow up meeting. I returned to look at the concepts and that was when we started collaborating on the design - was thoroughly a fun experience for me. We kept iterating until we finally came up with a final design. Malcolm made sure every detail was addressed wanting to make it perfect. Malcolm kept me informed throughout the process and one day I got an email from Malcolm that the ring was ready. I walked in, she revealed the right, I LOVED the final product. A beautiful ring that I will be happy to wear every day and show off for years to come. I highly recommend this experience, as a matter of fact Malcolm and I talked about future project.

Bought an absolutely beautiful Rolex 1601 Datejust with the two tone jubilee bracelet. I knew what…read moreI wanted and they had the exact watch I wanted. The service was outstanding, and we were able to agree upon a price. I've shopped at almost every dealer in town to find what I wanted that was in superb condition at the right price. Diamonds Above met my criteria and made the transaction enjoyable. I'll buy my next Rolex from them if possible.

Incredible experience! Truly the best place to buy or replace a ring. They have dazzling diamonds &…read moreare very kind.

Bell and Bird is a unique boutique jewelry shop that fuses old and new, antique + modern, a style…read morethat fits me perfectly. The founders, Cyrus and Rhianna, and their team are wonderful; my husband and I couldn't be happier to work with them. Thank you for working with Kyle to keep a secret for many months. He's never pulled this off before! Cheers!

Very hands on lots of knowledge. Very kind, truthfully represents all aspects of precious gems and…read moremetals!

extremely rude and unprofessional sales staff person more concerned with her stomach than her…read morecustomers, dismissive of customer's taste and ideas, taking appointment late and being rude about it, getting up and going for food in the middle of the appt.

Years ago I went to Calvins with a Kate Spade watch that needed links removed and they were happy…read moreto oblige. So I don't know the review that says that Calvins won't repair jewelry that wasn't purchased there. Last week I went in with a gemstone ring (*not* purchased from Calvins) that I wanted made into a necklace and they were happy to do it for me. I paid for the repair and a gold chain. When I went to pick it up, it was not what I asked for, but when I explained what I had actually wanted and clarified my thoughts, they fixed it for me very quickly. The woman helping me, Kathleen, was very sweet and I appreciated that she wanted to make sure I was happy before I left the store the second time. My piece wasn't a big-ticket item like their engagement rings or vintage jewelry, but they treated me with respect anyway. My request might have been less expensive at a different store (and they turned down my request to melt down another piece of mine to make a ring, because they don't do that in-house) but their customer service is top notch.

I've had several rings and necklaces fixed by them. They are always kind and helpful. Reasonably…read morepriced. And the turn around time on repairing jewelry is fast because they do it in house. Highly recommend!

I brought my 40-year-old wedding ring to have a new diamond set on it. Bee Caves Jewelers did a…read morewonder job all within the same day. They charged a reasonable price. They also had a nice selection of new jewelry. I will be back.

I don't mean to sound cliche but these folks are a diamonds...and not rough ones…read more I needed a same day ring appraisal for 3 rings for insurance purposes and I called 8 other local jewelers before finding Matt and Kaitlyn at the Diamond Room in Austin. It seems to be a common theme in the jewelry industry that there's a traveling appraiser that visits each jeweler only once every month or two so it's difficult to get a same day appointment. The Diamond Room gave me a same day appointment and excellent service in their beautiful and private Austin location. But I have to write this review because they went way beyond what I expected. They gave an excellent appraisal of course but also inspected, cleaned and polished my rings. The Crown Jewel is that they use appraisal software that hooks into the top rated jewelry insurance company and my appraisals were automatically connected and within 24 hours my application for a policy was accepted and my jewelry insured. I had already shopped around and the price I was offered was fantastic. And the best part...wait for it...is that I never have to get appraisals every few years. Now that my jewelry is described and documented in the system the appraisals are automatically updated annually. With the price of gold doing crazy things...this is huge...and it saves me a lot of time, effort and money. I'd say that it will actually pay for itself from this day forward. Thank you Matt, Kaitlyn, and Daniel! I appreciate all you were able to do for me.

I can't believe I haven't written a review yet!! I've been using Austin Diamond Room for almost 10…read moreyears now they're FANTASTIC!!! The team (they've definitely grown!) is amazing and so welcoming for any jewelry needs even down to me buying my watch battery replacement with them I have bought already made jewelry - they have a great show room. I've also created custom jewelry with them. My ex-husband made my engagement ring custom with them secretly. After we were engaged I custom created his wedding band to commemorate his grandfather who had passed away and he wanted his old wedding ring. Matt designed it PERFECTLY I'm now in the process of repurposing some stones from some old jewelry and creating a custom ring! Seriously, if you've never designed your own jewelry I highly recommend it's a blast and so meaningful. I also just found out they buy jewelry, certain metal (I had a random ounce of pure silver ‍) and some coins too which I never knew until the other day. SCHEDULE YOUR APPT AND ENJOY!!!! ** I'll update the pictures when my new custom ring comes in! **

This is one of those super cool gift/jewelry/accessory/unique stuff shops that reminds me of the…read moreneat shops in beach towns, but it's tucked in a strip mall by Michael's & Sprouts. I don't remember the first time I noticed this shop, but I'm glad I stumbled across it. They have the coolest stuff. Beautiful jewelry by different artisans. Decorative glass, gorgeous art pieces & unique yard art, also. They are also one of the Austin area shops that carries Firefly jewelry and I stopped in here to see if they had the piece I was looking for before I ordered online. They did not, but I found some other lovely things to take home. Really nice selections of very cool stuff. And the guy who runs this place is so nice!

The jewelry is gorgeous and the staff is always attentive. Very reasonable price for resizing.read more