Matt, our salesperson, was fantastic. He was personable, professional, transparent, and easy to work with throughout the entire process. The service team also deserves recognition. We had a due bill for a few items after the sale, and they did an outstanding job. The work was completed efficiently, and the car looks even better than when we purchased it. The sales experience itself was more mixed. We came in with a very clear objective: we had a firm budget and were focused solely on the out-the-door price. We communicated that from the beginning and were consistent throughout the process. The initial numbers presented were nearly $2,000 higher than our target, so naturally there was some negotiation. What surprised me was a comment from the sales manager that seemed to place blame on us for the price we were offering. Our negotiation was respectful and non-confrontational, and Matt handled everything professionally. The sales manager's response felt unnecessary, especially given how clearly we had communicated our goals. It came across as petty and out of touch with the tone of the conversation. Ironically, we ultimately agreed to a price that was about $350 higher than our original target. Despite being heavily involved in the negotiation, the sales manager never came over afterward to shake our hands, thank us for our business, or help close the experience on a positive note. For me, the car-buying experience is about more than the final number. It's about how customers are treated throughout the process. Matt understood that. The service team understood that. Unfortunately, the sales manager missed the mark. That said, we're happy with the vehicle and appreciate the efforts of everyone who helped after the sale. Matt: thank you for your professionalism and genuine desire to help customers. 5 stars Service team: thank you for the excellent work and efficient follow-through. 5 stars Sales manager: I appreciate the hustle, but a little more self-awareness and customer focus would have gone a long way. 2 Stars read more

Bought a new 4Runner there. A week later, I called and asked them if they could remove the dealer installed GPS tracker from my car because I don't want to be tracked. Someone from the Service Dept said VERY COLDLY " We can't uninstall it. Do you want to talk to Finance Dept?", for which I asked " I am not financing with Toyota or this dealership. What does it have to do with your Finance Dept?" He refused to answer my question and said coldly, "I'll transfer you to the Finance Dept." Then, without me agreeing or even letting me finish my sentence, he put me to the Finance Dept, which didn't answer their phone 4 times. Later on, I also had to call the Finance Dept to ask where my registration was because they blew past the legal 30 day deadline to file it. My suspicions were confirmed when I finally received the registration and saw a late fee penalty in the itemized charges. No one in Finance ever picked up the phone to explain why they failed to file on time; it just goes to voicemail every time. This is a huge red flag. Dealerships often delay these filings when they have internal cash flow issues or major back office disorganization. My car buying process was relatively okay, other than the typical salesman tactics (which were a lot, but expected, I guess. For example, the actual document's fee you pay is more than what is shown on the invoice you sign at the end. The form you sign says the doc fee is $225, which is right on the state mandate maximum amount. But you actually paid more than that on another copy of the invoice. The dealership add ons. etc. ) which I was able to see through it because I was prepared. But I feel like there definitely is something fishy going on with their GPS tracker (CarRX). Why is the Service Dept so defensive about a GPS tracker on a car I already bought? My lender doesn't require it, yet the dealership is acting like it's state secret. Why are they so desperate to keep a tracker on a car they no longer own? Or are they trying to keep tracking me and keep selling my data to make more profit off me? Emm, food for thought. I was going to give this dealership a 4 star. Because everything was fine with me until when I had this rude encounter with the Service Dept and the non-responsiveness from the Finance Dept. read more

Tyge Anderson assisted us by our servicing. He was very professional and was able to explain me the process since this was our first time servicing our car, here in Texas. He was also very personable and polite. The best part was that our prepaid servicing required only 45 minutes and Tyge kindly agreed to complete the prepaid service confirmation once their HO opened later in the day and that we could leave immediately! Three cheers to Pat Lobb Toyota service center and especially to Tyge Anderson ! read more

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Hello. I wanted to give some honest feedback -- I contacted your dealership regarding a RAV4 with VIN 2T3A1RFV4RW445911 and spoke with Ruben. **Let me make it clear -- Ruben treated me well. This review is about this dealership and its practices, not the individual.** Ruben informed me that this particular vehicle as well as nearly EVERY OTHER vehicle listed on ToyotaCertified.com are -NOT- available. I instead found out from Ruben that the only -actual- vehicles that exist in reality at your dealership are: 1. Higher mileage. 2. Higher price. 3. Lower-grade models. The excuse was "Oh, we are not a franchise so you have to check our inventory and website." Then WHY ARE THEY LISTED ON TOYOTACERTIFIED.COM at all????? This in -every- way screams bait-and-switch tactics thinking people are dumb enough to be enticed with a "good" deal online, then going to allow themselves to be talked into buying a lesser-equipped, higher-mileage vehicle for MORE money. LOL. Priceless! Maybe they are -- but not I. Keep the typical "user card salesman" BS, and I'll keep my money. Now I know another dealership to avoid and tell everyone else my experience. read more

Harrison Murphey was our sales consultant and he did a fantastic job helping us purchase our new vehicle! He's very professional and knowledgable. The process went smoothly and stress free! Highly recommend him!! read more

Ruben Silva and Randell Bailey were exceptionally attentive to our needs throughout the entire auto lease process. Randell worked diligently to get us to the numbers we needed on two new leased vehicles for both myself and my wife, and every reasonable offer we made was met with respect and thoughtful consideration. We ultimately ended up with vehicles we're even happier with than we expected. Ruben ensured we were well taken care of at every step, consistently checking in and following up to make sure nothing was overlooked. Our finance experience was equally smooth thanks to David Sabet, whose professionalism and customer‑service skills made the final stage effortless. Overall, an outstanding experience from a team that truly values its customers read more

WARNING: This dealership STOLE $2,000 from me. I bought a brand new 2025 RAV, they delayed the registration, promised to send the remaining refund, and then disappeared. I called and emailed multiple times -- no response. Paulina Torres ignored me completely, and Sam Rogers stopped answering as well. This place is dishonest, unprofessional, and treats customers with zero respect. Avoid at all costs. read more

Pat Lobb Toyota - Auto Repair Near Me - McKinney, Texas

Service dept is the absolute worst! Will no longer have my families business. Communication is lacking.

The service experience leaves a lot to be desired. I made a reservation for my car's first service and even called ahead to check how long it might take. I was told that after 12, the wait decreases, so 1.5 hours tops. When I pulled up, my service tech wasn't working today, so there's the first clue. Second contact is with a fast-talking guy who informed me that they were really backed up, so he hoped I had some time, about 1:45 for turnaround. I'm already there... Setting expectations is the single most important aspect of customer service, and this place gets a low grade. Do better. Be honest with your customers. Set expectations correctly the FIRST time. Bonus: they didn't even change the oil. This was for them to basically look at my truck. "Inspect" my windshield wipers, my driver's side floor mat (I have Weather-Tech), check my fluids. What a complete waste of time. read more

If you were sorry, y'all would address it versus a lame excuse of "we will internally take a look". It's clear as day, a Nissan with a CVT transmission requires a flush every 30,000 miles. I bought the vehicle last Saturday and it had 57,500 miles. Pat Lobb claims they service every used vehicle before they sell it. It's very obvious, Pat Lobb is a dishonest dealership because the transmission was NOT flushed and I can only wonder what other services are not addressed. It is very clear, Pat Lobb didn't want to spend the resources to provide this service. This was my 3rd purchase at this dealership and I will never again buy a vehicle from you scumbags. read more

Negative stars, horrible experience. Purchased a pre-owned vehicle from them in 04/20205 that they did not have the title to but did not disclose to us at the time of sale. Registration expired on 04/2026 that we could not renew because there was a hold on the title from them not completing the required information once they sold the vehicle. Had to call the DMV myself to get the hold released so that we could renew the registration. Paid off the truck 03/2026 and now can't get the title because everyone between the DMV, Tax Office, Dealership, and Wells Fargo is pointing fingers saying it's someone else's problem or didn't do their job. At this point I don't give a shit whose problem it is, GIVE US OUR TITLE. read more

My initial car-buying experience was okay, despite the usual sales tactics. But when I tried to skip added packages like ceramic coating, window tint, and handle protection, I was told I couldn't because of the 0% financing--though it made no sense. The package cost $2,000, even though I could've done it for a fraction elsewhere. I went along with it to avoid haggling. The ceramic coating process was a nightmare. It took two weeks just for approval, and the service department seemed to keep overlooking it. I was told my car was ready, only to find the coating hadn't been done. I ended up waiting several more hours while they finally completed it. They do offer a shuttle, but a $30 ride doesn't make up for being forced into a $2,000 package and wasting an entire day. If you're selling a pricey package, at least have it ready when promised. read more

Exceptional Experience - Honest, Transparent, and Professional After a hugely disappointing experience at another dealership, Leo Ibarra completely turned things around for us in our car hunt. From the very beginning, Leo was attentive, patient, and genuinely focused on helping us find the right vehicle--not just making a sale. He listened carefully to what I wanted, walked us through several options, and explained the pros and cons clearly so we could make an informed decision. At first I was really torn on what model I wanted, but Leo's help I was able to come to a decision that was right for me and my family! After several hours of discussion, car shopping and weighing my options, I decided that I wanted a very specific car--a 2025 Red Toyota RAV4 with matte black accents, black cloth interior, and some very specific features/upgrades. Leo was upfront about the costs, pros/cons and expected wait time to getting a vehicle with my specs. Not only was he transparent, but he also communicated well by keeping us updated throughout the process. To our surprise, they delivered the exact vehicle a full week earlier than expected! Abraham, Leo's manager, also made a great impression. He checked in on us while we were browsing and remembered us when we came back weeks later to pick up my car. It's rare to feel that level of consistency and care in car sales. Both Leo and Abraham were very personable, friendly and attentive throughout our experience. Even the finance process was a breath of fresh air. Mo, our finance rep, was clear, professional, and never pushy. He gave us a rundown of our options, made some honest recommendations, and respected our choices--no pressure, no upsell tactics, no awkwardness. From start to finish, the entire team was focused on making this a smooth, positive experience. We left feeling confident, valued, and thrilled with our new RAV4. I would HIGHLY recommend Leo, Abraham, Mo and the rest of the team at Pat Lobb Toyota of McKinney! They are doing an amazing job of redefining what a car-buying experience should feel like--honest, respectful, and customer-first. Thank you all again--I absolutely LOVE my new ride! read more

Just bought my newly toyota gr86 red premium here and it is such a beauty. Shout out to thanh nguyen and angelo dawkins for helping me out for making this sell to me. They insisted me in any way of possible and if i had any questions they wouldn't hesitate to answer them! They are awesome so if you can plan to buy a car please go to thanh nguyen he will help you find what you're looking for! OuOb read more

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Would not honor their smartpath price posted on their website after asking me to come to dealership. Then they have forced addons. List them on website instead of being slimy like Toyota of Richardson read more

Do not use the service department. If you do, make sure you understand what they are charges, even if you have a coupon.

This isn't so much a review, as it is a public safety announcement. What was supposed to be a brand-new, reliable Toyota turned into a genuinely life threatening situation, and Pat Lobb Toyota of McKinney's response has been nothing short of a joke. ________________________________________ I purchased a Corolla Cross on April 12, and took delivery on April 14. The next day, transient engine lights flickered. Concerned, I called the service department, only to be dismissively told to "ignore these messages" - apparently, "this was not unexpected for a new car." Less than 24 hours later with my kiddo in the passenger seat, this supposed reliable vehicle experienced a complete catastrophic failure. The brakes weakened, the hybrid battery died, and the engine malfunctioned. This wasn't a minor hiccup; this was a life-endangering situation. Fortunately, it happened on a quiet neighborhood street. After this breakdown, the car was towed to Toyota for repair. Unbelievably, I was informed that no issue could be identified, and I was even told it was my fault for "not starting the car properly." My calls and emails to both salespeople who helped with the purchase ... and the manager for guidance or reassurance ...were met with absolute silence. Not a single returned call or email. I picked up the car and the next day, during a test drive before my Monday commute, the vehicle suffered an identical catastrophic failure, mirroring the first. Check out the video of the multiple error messages: https://photos.app.goo.gl/aS9NUo6nH8nMgK527 It was only after this second life-threatening incident that Toyota technicians "reportedly" discovered "loose wires" in the ECU - a critical component. I am left with a profound lack of trust. The discovery of loose ECU wires in a brand-new car doesn't inspire confidence; it raises serious questions about the entire manufacturing and pre-delivery quality control process. The constant, nagging question of "Are there any more loose wires?" is constantly in my mind, when I think about driving this vehicle. The term "catastrophic failure" is not an exaggeration. The experience of brake failure, with a kid in the car, is something I hope no one ever endures. This ordeal has led to a complete loss of confidence in this specific Toyota vehicle, in the Toyota brand's commitment to safety for this particular car, and a complete disgust with the sales and management department at Pat Lobb Toyota. I will be selling it, at considerable loss, and will never return to a Toyota dealership again. Edit: no, I won't call. I'm done. You all had your chance to return my calls, now you're only responding because we're online. And, you have my number, but still no call. Also, my identical review on Google was removed apparently. Such shady and pathetic business practices. read more

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Steer clear of here!! Warning to all possible buyers that are thinking about going here. This place is as shady as it gets. Zero honor or integrity in this place. I wouldn't do business with them if they gave me a car after the high pressure and dishonest experience that I had. They supposedly accidentally sent the almost new car that I was coming to see after I had driven 2 hours to see it and when I refuse to come by, they miraculously were able to get it back out of the auction. This place is ridiculously crooked and I wanted to die laughing listening to this kid Kamal spit this high pressure bit like he was a sleazy used car salesman from the 80s. If you want a good deal with truthful and honest dealing then this is not the place for you. read more

Very fast and straightforward! Did not go in and waste my time at all compared to other dealerships. 100% recommend Harrison!! He was very kind and worked with me and my schedule and made sure I had everything I needed! Really cool guy! Olivia was also very kind! read more

My car‑buying journey started with a deep dive into allocation lists and forum posts, trying to track down the exact vehicle I wanted. After weeks of searching, I finally spotted the perfect match on Pat Lobb McKinney Toyota's incoming inventory page. Even though it was a Sunday, I sent a text to the number listed, not expecting much. To my surprise, I was contacted promptly and professionally, and the conversation immediately put me at ease. From there, everything moved quickly. I was able to place a deposit on the incoming vehicle right away, and the team kept me updated throughout the process. The car even arrived earlier than expected, which was a great bonus. Kamal, my sales associate, deserves special recognition. He was professional, straightforward, and incredibly easy to work with. After dealing with some questionable tactics at local dealerships, I came in with my guard up -- but Kamal completely erased those concerns. He was transparent, respectful, and focused on making the experience smooth rather than stressful. The entire process at Pat Lobb McKinney Toyota was worth the drive. If you value honesty, clear communication, and a dealership that treats you right, I highly recommend both Kamal and the team here. They delivered exactly the kind of experience every car buyer hopes for. read more

Went to the parts center to purchase a battery, walked away to make a phone call and upon return the parts center was closed. Walked around to several people asking for help and was told there was nothing that could be done. Now I'm just stuck with a vehicle that won't turn on after getting here. Thanks. read more

Where to begin. My wife and I were searching for a 2023 EV to beat the expiration of the $4000 tax credit. We looked at VW's Volvos, Teslas, and Pat Lobb Toyota had a Toyota bZ4x (I know, you've never heard of it either, but it's a solid car). We spent a week haggling with them on price, and finally I let them know on the final day to take advantage of the tax credit that we were either buying their car for $22,500 or driving to Austin to buy a VW ID.4 for the same price. They agreed. Then, after 3 hours of paperwork at the dealership they pull the switch-a-roo: they try to get their profit in the finance box. I have an 800+ credit score and they told me the best they could do was 8% on my loan. I called BS and got up to leave. Then, "Mo" said he could probably get me sub-6% if he got an exception from one of their lenders. After that BS, I felt like the dealership was dishonest for trying to screw me and I left. So, we have now lost the opportunity to get the $4000 EV credit that expires tonight and I guarantee you Pat Lobb will not sell that car unless they drastically discount it or send it to auction. Very bad business decision on their part to ruin a relationship for a car that they won't be able to sell now. Also, lesson learned on my end: I should have had back-up financing ready to go. But, dealerships have always been able to get me better rates. I WILL NEVER BUY A CAR FROM PAT LOBB TOYOTA IN MCKINNEY! BTW, their finance guys didn't know what the EV tax credit was. SMH. read more

I bought a 2024 Land Cruiser and was never told it came with only one key -- something that should've been disclosed upfront. I asked multiple times for management to call me. When they finally did, they promised a follow-up after speaking to the used car director. It's been four days, and I've heard nothing back. Even after showing proof of our conversation, I was ignored. Terrible experience. Management doesn't follow through or respond. I do not recommend this dealership at all. read more

Pat Lobb Toyota - Auto Repair Near Me - McKinney, Texas

Great location in McKinney TX. I was actually going to the Nissan dealership next door but saw all the inventory here so I stopped and ended up buying a 2025 Toyota Camry. This is my fourth Toyota and I love it. The sales experience was great and Hector was fantastic. The process was very fast and smooth and I was in and out in about 2.5 hours. Financing was fast and the terms were agreeable. The only issue I had was the car was not tinted and it should have been so I had to drive another 75 miles round trip back to the dealership to get it done and then I had to wait 2.5 hours for the work to be completed. Overall I would recommend this dealership. read more

Pat Lobb Toyota - Auto Repair Near Me - McKinney, Texas

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Pat Lobb what joke why do need to pay an additional 4500 in add ons, no thank you. Vehicles are expensive, apr are high and if that doesn't get you going, dealerships want to add over 4K in add ons, what a joke. read more

2 stars for the front-end customer service in general, the speedy service, and the hospitality of the waiting area. Their prices are high, and their parts mark-up is anywhere from 40% to 80%, when the parts center 20 feet behind the reception desks sells them for less. What I didn't like about their work was that them being "part of the dealership" bearing Toyota's name, they do not consistently use OEM materials to perform the tasks. For instance, I had them do a transmission fluid flush. They used BG Products instead of Toyota WS. We can sit down and argue all day whether these 2 products are the same, but to me as a customer who came to a Toyota dealership paying a hefty premium to get peace of mind, it is very unsettling to find out that I am not getting OEM for everything. I also had a coolant flush done along with a radiator hose replacement. They charged me twice for coolant, once for the flush, and once for the hose, which was an extra $90. Another time, I had them service the front brakes. They did not even bother to check the caliper pins and replaced the pads. After 30K miles, the front pads were literally still unscathed, because the caliper pins were stuck like a rock. Meanwhile, the rear brake pads were all gone because they were the only functional rotor brakes on the car. Very scary. read more

I stopped in for a scheduled oil change and Joel took very good care of me. I was in and out within an hour! Excellent customer care and service; another awesome experience for me!!! I will continue to recommend and tell family and friends about this location read more

Went in for an included service and the labor which Toyota paid for was $85.00. Of course the motor air filter and cabin filter I was told should be replaced which I approved. What I didn't believe that the labor for rotating 4 tires and changing the oil would be the same to replace 2 filters that had already been removed was 150 dollars. Rip read more

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I purchased a 2022 Tacoma TRD Pro from Pat Lobb Toyota and have endured over 7 months of delays, deception, and neglect. * A duplicate title was requested without my consent, and no one can tell me who requested it or where it is. * I've been issued multiple temporary tags with illegal gaps in coverage, making my truck undrivable at times. * My local DMV's calls were ignored, and I was forced to chase down answers that never came. * Undisclosed damage was hidden in the listings of two trucks I drove hours to see--photos concealed scratches and paint issues. * The dealership failed to issue a tag before I left on military orders, leaving me stranded and dependent on others for transportation. * Despite promises to "stand in front of the finance department" until I got a call, no one followed through. This has been a legal and financial nightmare--and no one at this dealership seems willing to make it right. As a military service member and a professional who trusted this dealership, I expected integrity. What I got instead was evasion, indifference, and silence read more

We moved to the Mckinney area and I needed new Toyota service department. My new service advisor Bailey was awesome! You can tell her customer service is exceptional as she kept me informed and let me know what service needs are for the car. While I did not accept everything, you can tell she was focused on customer service. You notice the small details she does to make sure you are given superior customer service even if it is just a routine oil change. I will say the service department efficient service of changing oil is superb meaning I was out of there in 30 minutes. I hope the leadership sees this and compliments Bailey with a raise or such for excellent customer service. read more

We ultimately did not buy a car here because of the disrespect we received. Going to a different Toyota dealership even if it means waiting longer for a vehicle! I've been a loyal Toyota driver my whole life and was very disappointed by the service we received here. This place is BUSY, but we didn't expect the disrespectful encounter we received. We were greeted by a salesman's quip "Are you guys going to buy something or what?". Anyway- we should have ran out at that point, but we were in desperate need for another car, so we stayed to see some vehicles we were deciding between. During our whole encounter, we had to ask the questions, beg for a test drive, ask about inventory. The whole time we received rude quips: "Not sure if I can get you a test drive. I don't hold the keys to that vehicle" "Most clients I've encountered have done their research before coming here." "I cannot predict the future. Not sure when inventory will hit" Honestly, not sure how this guy has a job. Don't want to blast his name out on the web, but safe to say I will not be returning! Good riddance. read more

Not bad, not great. We recently purchased a vehicle from here after searching for a replacement SUV for a while. We worked with Anthony, who was nice and knowledgeable about the cars. We made the decision to purchase a preowned vehicle with low mileage. We were happy with the purchase, but our experience with finance wasn't great. We were handed several papers to sign, one of which we were told we "had to choose" one of the options. We made a selection after being led to believe we needed to make a choice. Honestly, the process was a blur after being there for nearly 3.5 hours. We arrived at home and within the following days set up our account to begin making payments. We realized the amount financed was almost $8000 more than what we thought we had agreed to. We called the dealership and were informed that the person who reviewed the financials with us wasn't working that day but would call us back first thing the following day. The finance manager would not amend the situation as he felt the person who reviewed our finances with us would be better equipped. This resulted in what I can only describe as an infuriating back and forth of continuing to call and be told we'd be called back shortly to never receive a call back. We finally were told they could remove the extra warranties that were optional and have that $8000 applied back to the principal, but one of us would need to come in person to sign some paperwork. We live fairly far from McKinney, so this was inconvenient, but at this point it had been over a week of calling multiple times per day to never get a call back. Overall, I guess much can't be expected from a car dealership. They're there to sell you a car and get as much money from you as possible. I felt taken advantage of by the financial department as none of the warranties or gap insurance were necessary with the amount of money we put down on the car and insurance we currently have. That said, I don't think the experience would have been different elsewhere. They want a sale, that's it. I definitely didn't feel like anyone there truly cared about my experience, which was traumatic to say the least. I love Toyota and the car we purchased was a great deal, but I can't say I'd recommend this specific location to anyone. If they have a vehicle you want, just go into it with a very suspicious, scrutinizing mind. They did clean the vehicle for me before we left and we have had no problems with it thus far. read more

Harrison did a great job at navigating my sale. I would recommend him and Pat Lobb Toyota highly.

Usual sleazy car salesman tactics... Liars! The salesman himself was very friendly, helpful, and attentive but there were definitely things he said that seemed coached, scripted, and probably not exactly true but this is to be expected and we're not stupid so we could see through that kind of stuff. The thing that got us was the scheming and lying they did during financing. We are from about 2 hours away so we were adamant that everything be ready to go before we drove all the way there. We had already found our own financing with a much better interest rate then anything they could get. They had admitted that they couldn't get close to meeting it. We had everything ready to go on our end with our bank and we headed that way. We knew it had to be done before the bank closed at 5 and arrived 2 hours early. They basically drug everything out till the bank closed and then claimed that the bank wouldn't answer and since it was too late the only option was to finance through them. They orchestrated it all to try to force us into financing with them! At that point our only option was to drive home without the vehicle and drive back the next day. Another 4 hour round trip and another wasted day! They gambled that we'd just choose to go through them. We were livid! They were unwilling to do anything to help, to make it easier on us, or to make it right, like letting us go ahead and take the truck or delivering the truck the next day. The financing guy was very rude and management never would get back to us. It was ridiculous! This tells you everything you need to know about how they run their business and it definitely starts at the top! Also, after talking to our loan officer at our bank she said that she never received a call and that this is not uncommon. Apparently, this a tactic that shady dealerships use often. read more

We had a great experience at Toyota of McKinney. The dealership is comfortable and operates efficiently, and they clearly care about customer service. Harrison Murphey was great to work with. He got us a great deal on my new Corolla, and he was very honest, straightforward, and genuine. He was also really personable and funny. I would definitely recommend asking for him! read more

The dealership itself is very impressive. It is huge, with a large selection of inventory, and all of the staff I encountered were friendly and helpful. From the moment I walked in to browse, I felt welcomed and well taken care of. However, my experience took a disappointing turn when I reached the financial department. When it came time to finalize the purchase of my new vehicle, I met with financial manager Ken Clark. I let him know immediately that the only additional coverage I was interested in was the GAP warranty. I was very clear that I did not want any other warranties or add-ons due to my budget. I even expressed that I understood those products are part of how he earns his commission, but that I simply could not afford them. Ken was not friendly during the process. He barely spoke to me, did not take the time to walk me through the paperwork, and never explained anything in detail. He mostly typed on his computer in silence, then quickly turned the screen toward me and pointed at a few highlighted sections, saying it was the purchase agreement for my Highlander. Everything felt rushed. Once the paperwork was completed, he quickly printed it out, sealed it in an envelope, and handed it to me as I was walking out. A few days later at home, I reviewed the paperwork and discovered that he had signed me up for multiple warranty products I never agreed to. This included tire and wheel protection with cosmetic coverage for $1,401, a vehicle service agreement with roadside assistance for $3,539, and a Car RX by GPS service for $787. While I did see the GAP policy included, all these other policies added over $6,000 to my loan without my knowledge or consent. When I confronted him about it, he acted as if I had been fully informed and had agreed to everything, which was absolutely not the case. At no point did he explain the policies or give me the opportunity to choose or decline them. This experience was very disappointing. I recommend that anyone working with this dealership be extremely cautious in the finance department, especially with Ken Clark. Make sure you take your time, ask to review everything thoroughly, and do not sign anything without fully understanding what is being included in your loan. The dealership has a lot of great qualities, but my experience with the financial process left me feeling misled and taken advantage of. read more

After a less than stellar experience with a first sales rep, the sales team director called me, gave me his personal cell and assured he would take care of me immediately. He apologized more than once for my initial treatment and personally oversaw the easiest car purchase I have ever made. Printing out all the paperwork I would need himself and waving fee's on some dealer add-ons. I finished things up with Ivan who stayed late to close me out and was incredibly polite, professional and made everything as seamless as possible. Thank you and I will be certain to buy my next car from the team at Pat Lobb. read more

Mine is a mixed review because my issue was mostly resolved by the general finance manager, Tommy Lee and an alternate finance manager Moe Mohammed. In my case there was an initial lack of transparency. Paperwork was presented in ways that was misleading and did not match what we had agreed upon. Both the car and final price were not 100% as expected. Salesmen Tristian and Randall assured me that the car I wanted, a 2025 RAV4 XLE Premium dark colored, with black wheels, and a sunroof, would be ordered from the factory and it would be delivered exactly as requested. Unfortunately my car arrived with alloy wheels instead of black. Randall said " the premium doesn't come with black wheels and alloy wheels are better." . I should've walked out there and then, but I didn't. That was my fault. Randall suggested that certain "premium benefits" were standard features on the XLE premium yet in reality, they were optional add ons costing nearly $2,000. My ordering invoice reflected an MSRP price that did not include any of these extra charges. I initially dealt with finance manager Jeff Humphrey. Jeff presented me with two monthly payment plan options to choose from. These plans were bundled with optional add ons. I did not know they were optional and he did not give me the option to decline. Jeff basically said, "This is your rate, and these are your payment options, pick one.". Of course I picked the cheaper option. I found out later that I actually qualified for a rate 2% lower. Instead of transparent and clear financing, I got an earful about Jeff's personal life. Paper work from Jeff was incomplete. There was no itemization of charges, no paperwork for the add ons. I requested paperwork from Jeff and Randall. I requested that these add ons be removed. Both Randall and Jeff briefly responded to me then they both went ghost. I reached out to Toyota to find out what products I had been signed up for. After a lot of dead end calls to the dealership, I reached out to the conflict resolution department and that's when general finance manager Tommy Lee reached back out to me. The only reason I'm not leaving a lower rating is because Tommy Lee stepped in and had another finance manager Moe Mohammed review and correct my contract. I have to say that both Tommy Lee and Moe treated me with honesty and professionalism which I appreciate. Moe clearly explained all add ons, their costs, and whether I actually needed them. Moe also provided me with all related paperwork both in person and by email. I truly appreciate the way Tommy Lee and Moe Mohamed handled the resolution, but I wish the entire process had been this transparent from the start. I hope this helps someone. As for me, It was definitely a life lesson learned. read more

Do yourself a favor, and do not buy from this dealership. I have had the worst haggling experience with these liars. They add on hidden fees and packages and when asked to remove them they start giving u a sob story of how they will make no money. They also try and manipulate you to buy they say things like "THIS PRICE IS THE LOWEST I CAN GO, IF YOU ASK FOR ANOTHER DOLLAR LOWER, I WILL PERSONALLY TELL YOU NO". Im not wasting my time further with these desperate idiots. read more

You don't get either txt or email reminder of your service appointment unless it's 2 weeks before your appointment. Also you don't get confirmation of your service appointments when you are making appointments. Service advisor was kind of un cooperative. If you pay by credit card you will get charged 3% extra . read more