I helped an elderly relative buy a car there as they were the only dealership in the area that had…read morethe car he wanted, and gave the dealership my phone number as the contact number. They call me repeatedly to schedule service for the car. I explained to them numerous times that my relative lives almost an hour away and has the car serviced closer to his home, but they will not stop calling. I sent a message to their GM and Sales Manager asking for their help to stop these calls, and now they're texting me repeatedly trying to sell me a car. I regret stepping foot in their dealership and due to their high pressure tactics will never buy a car from them or recommend that another family member or friend do do.

I took my car in because it was making a squeaking noise when I used the brakes and while driving…read more They told me my brakes were fine and I could keep driving on them. The noise got louder so I took it in for a second opinion elsewhere and was told that the brake pads and now the rotors also need to be replaced. When I asked the dealership they said they would have to take apart my suspension to find out what was wrong with it. Now knowing it was my rotors it feels as though they wanted to get the diagnostic fee and charge me for more when they knew what the issue was all along.

We use Schlossman Subaru city for all of our Subaru parts. They have great prices and deliver very…read morequickly. Our sales representative Jeniffer is amazing! She goes above and beyond to get you the part that you need. Working with Jeniffer was smooth from start to fish. We enjoy working with her.

First service visit was great experience! Highly recommend asking for Dan Rydz as your service…read moreadvisor- great communication, professional, knowledgeable and truly cares about customer service. Takes the time to explain everything in detail about your vehicle. Dan is a great representative of the dealership and is one of the main reasons I will continue to use this location for all my service needs. Well done Dan!

Shout-out to Lamar, who was very patient, professional and knowledgeable when we came to the…read moredealership to test drive a used Toyota Camry we found online. No pressure from Lamar or the sales manager (think her name is Heidi). Pricing was fair, but not a deal.

They just recently was purchased by Serra Automotive Group…read more Bought my Camry here when they were Don Jacobs. Came in this time for a recall, oil change, and tire rotation. Had a 7:00 appointment. Much of the operation is the same as when it was Don Jacobs. This dealership is not as large as some of the other ones in the area (Wilde, Brookfield, etc), but I have felt like they try hard to keep up. I "think" they did a good job. But took way to long, longer than they had promised. Even though I was the first car in the garage at 7:00 am. It took 6 hours for the work. And because of the delay, I had to get a shuttle home, with added another hour of my personal time. If they had given me a timely update (about the delay) I could have gotten a ride home on my own. When I picked up my car at 6:00pm, I discovered that they no longer have a cashier. So I had to wait another 15 minutes while a Service Writer was freed up to process my payment, and give me the keys. And even though they did the Multi Point inspection, they never went over the results with me. (looks like my Front Disc Brakes are in the "yellow" range). Not their best showing. Hope they figure things out.

bought my car here in october of 2017 with help from sales man, Josh. Josh was absolutely great the…read moreentire time and really helped me get a deal on my car. very happy with his help. recently my car's electronic system wasn't correlating when i would put my car into park. it would ding stating i needed to put it into park when it was. I went in and got one part fixed and was told if it continues that they would just fix the whole shifter. i was also told my warranty was up in 6 days and i just so happened to be going on vacation. of course i get back from vacation and my car starts to do the same thing again. upon calling the main service area, i was told there was nothing they could do as my warranty was up. i eventually was able to talk to the service manager, nick. he was understanding about the situation and worked it out for it to be under my warranty and fixed the car for free. AMAZING CUSTOMER SERVICE!

*For context, the review is specifically for the Collision Repair Center -- The sales team gets a…read more5/5 Stars. Matt Kreckler is phenomonal* I purchased a White Traverse on 6/16/2025. I wanted to swap out the Chrome Emblems for Black Emblems. I took the vehicle in on 6/23/2025 to have this done. I was called on 6/25/2025 to let me know the vehicle was ready for pickup. (see picture 1). Upon arrival, I noticed that a chip of paint was taken out, accompanied by a scuff mark from whatever tool was used to take off the chrome lettering. I proceeded to point this out the Collision Center manager, Matt Woodrum, who agreed that this had to be from them and that they'd take care of it. On 6/27/2025, Matt W reached back out to tell me it was fixed. (See picture 2). I show up, and see that it looks like they just put a blob of whiteout over the mark and wiped the scuff mark off. I did not take the vehicle and told them it was unacceptable. Matt W then told me that they didn't think it was their fault because their paint guy, with 30 years of experience, said the chip was there. (They did not take any before/after pictures). I left and said I would not pick up until it was fixed properly. On 6/30/25 I was told it was fixed for the 2nd time (see picture 3). This was again, just a smoother glob of white paint that was very noticeable. I again did not take the vehicle because this was ridiculous. On top of the fact this is not the 3rd time attempting to pick up this vehicle and the Collision Center manager Matt quality checked and OK'd this 3 times to this point. Fast forward to me having to CC their location manager to actually get something done and they wound up having to repaint the entire back end of the vehicle to make it right. I would never in a million years take my car for any body repairs to Lake Chevy. If you want to buy a vehicle, that's one thing and I would HIGHLY recommend Matt Kreckler. But anything bodyshop wise, I would look elsewhere.

Oh car dealers, you evil bastards. Purchasing our last car was like pulling teeth. We were jerked…read morearound by several dealers and unimpressed with so many places. Dealing with Rosen Kia was a little different. The actually negotiation was great. The sales guy was awesome. He didn't BS us much. In all honestly, it didn't even feel like he cared or not to sell the car. Finishing the deal was a little hairy. The finance guy was a bit of an ass and we almost had to walk out to get the APR we were originally promised. But, when all was said and done we got the right car at the right price with good financing. (And just for the record, from my three stars for a car dealer is high. Most everyone else gets one. I hate car dealers)

I am writing this review to warn others, especially if English is your second language. Do not…read moretrust their paperwork! ​I purchased a 2025 Sportage Hybrid here (my second car from them in 90 days). I trusted them when they said the car had 31 miles. I later found out through GPS data that the car had been driven over 100 miles more than disclosed. It was essentially a demo car sold as new. ​Worse, they used "Tied Selling" tactics in the finance room, forcing me to pay $467 for a service plan to get a rebate. I had to fight with Kia Finance for weeks to get that money back (which they finally refunded, proving the dealer was wrong). ​They also refused to fix a factory defect on my other car (X-Line), costing me nearly $500. I tried to resolve this privately with the owner, but they chose to ignore me. This is how they treat a repeat customer. Take your business elsewhere.

I'd like to take a moment to give an extremely positive shout out to a few members of Griffins Hub…read more They made my experience completely and utterly wonderful and I feel even that is an understatement to how fantastic they all are. It's been a nice handful of months ago now since my last service there, but the experience was so fantastic that I made sure to take time to write a review even after quite a bit of time has passed. I'd like to start with one of the lead service managers/technicians, his name is Johnny. Johnny is beyond phenomenal. He's kind, intelligent, hard-working, and exemplary personnel. Not only did Johnny and his team make sure that my vehicle was fixed properly, but also very timely while working closely with me to keep me informed every step of the way. There were a few hiccups and snafus during the process (some a little unprecedented as Jon(who no longer works there) initially started working on my car) but Johnny picked up his slack and went above and beyond to make things right and fix my vehicle properly. As a customer, he made me feel like 1/1 VIP, and you can't really find that type of service or charisma like anywhere these days. An added bonus was that I had the opportunity to see him interact with another customer and I could tell he made that individual feel the same way. Johnny is truly an outstanding person and employee and should 100% be recognized as such. All jokes aside give that man a raise or an extra vacation or something lol. Another lead technician/service advisor that should be recognized for his exemplary work and customer service is Eric. Eric's knowledge in service, reliability and infectious positive attitude is truly something amazing and is the reason I've brought my business to Griffin's hub for multiple years now. The first time I serviced my vehicle at Griffin's was back in late 2020 and was with Eric. The experience was so grand I haven't looked back since, because of that I only take my vehicle to Griffin's for literally anything and everything. There are a few more folks I'd really like to take my hat off and give a nod to that added to my already great experience at Griffin's hub. This last time around, amongst the mild chaos with my part being shipped to Griffin and Jon no longer working there and the part getting mixed up in the warehouse or whatever, I had the pleasure of meeting Taylor (I'm like 90% sure that was his name. He was one of the head honchos, like top dog service manager) and he too, was an absolute delight. He greeted me with poise and respect and helped figure out the situation and make right of any wrong that may have been done along the way in the confusion. The last two individuals that deserve a shout out are both Dave and Carrie, the shuttle drivers. In my time with Griffin's, I've never taken advantage of or had the opportunity to use their shuttle service. (Which, sidenote, is f-ing amazing that they have that available for their customers!!!!!) however this last time around I did, and I enjoyed every second of each conversation I had along the ride with them! Major kudos to Carrie and Dave! Griffin's hub really knows what they're doing getting the best of the best in every facet and capacity, filling each role of every department of that establishment with the absolute greatest individuals. Thank you (especially) to all those listed above, as well as all those working at Griffin's Hub for continuously providing great experiences. - Jordan S. (Jeep Cherokee)

Took my 2018 wrangler there to have a part programmed. Told me when my vehicle wouldn't start and…read moreneeded a new starter( I drove to drop it off) then told me before were able to program the PDC was bad and wouldn't allow them to program paid to have them replace that also. 2 days after picking my jeep up the same light issue popped up and told me I would new to pay for another diagnostic fee after they charged me for the service 3 other services they did. This place is absolutely horrible and the service manager was not helpful at all I wouldn't recommend them to anyone they are just going to up sell you on something else without fixing the actual issue. Avoid this place at all cost they will never receive another dollar from me.

We purchased a vehicle from this dealership. We paid cash for 2011 Jeep. We thought this was great…read morepurchase. WELL!!! Today we say different. The jeep kept cutting off. We took the vehicle to the shop. WHY!!!! rodents had eaten up the wires. I called TWO TIMES trying to talk to the dealership. I spoke with TJ and the "owner" funny how when I explain what was going on with vehicle, the "owner" never gave me his name, but told me, he will talk to TJ and they will come up with a plan and call me back. I guess they are still coming up with that plan, because I have NOT heard from this. I know when you purchase a vehicle at a dealership, all sales are final. BUT!!!!!! I am warning everyone about the dealership. THEY HAVE A RODENT PROBLEM, SO BE CARE WHEN YOU SHOP HERE. Sign we paid $10k for a rodent problem. PLEASE DO NOT SHOP HERE!!!!!! Honestly, they do not deserve a star

Diamond Jim Motorcars What the hell is going on with the lady across the street!? She said she…read moreworks for you. I am looking for a car for my daughter and I am a thorough individual. I look over the entire car, especially underneath for leaks of any kind and to give the frame and under carriage a good once over. The "lady" across the streets begins screaming at my family and I as I inspect the vehicle. Shouting "what the hell are you doing!?" She then grabs her dog and runs over while shouting at us. She is assuming we are stealing off the vehicle. Mind you I am with my wife and 2 of my daughters with a hatch full of groceries. If I can look at a car on a Sunday without being completely bombarded by salesmen I am going to do it. But nope this lady came at us sideways as hell. I told her we were simply looking for a first Car for my daughter and I inspect everything. We are not the kind of people that just see a car online drive over and buy it, i need to inspect it but apparently Diamond Jim Motorcars isn't a fan of this practice. Tell her to work on her people skills and her approach maybe she could have assisted with a sale instead of insulting a family. I will NEVER recommend someone does business with a place that has their employees running reckless like that.

So I waited a few weeks to post my review since it seems some people had issues with oil leaking…read moreafterwards. No issues for me. I've actually shifted to having all my services performed here because I feel like the staff are honest with what needs to be done. I enjoy the waiting area here. There are comfy chairs, there are tables and chairs. I like to be the first appointment of the day so I'm grateful for their free coffee station. They also have a fridge with complimentary soft drinks, juices and water. Only taking one star off because the system kept checking me in with previous owners number who bought the car from them. I could not modify it so I had to have them update it. I will continue to come to their service department.

Dont waste your time and money. Went in to try to find out why my stereo wont play any audio (no…read moreradio, no bluetooth, no android auto). Just to run the diag, they charged $230. They didnt fix anything. A diagnosis shouldn't cost the same as my car payment. Still no audio in my car, i'm out all that money and an hour of my morning, and will not be going back if i can help it.

This place is rip off , they sell lemons and vehicles that have more than enough problems. Do not…read moreshop for a vehicle here. You've been warned! I bought a expensive SUV here and they would not honor any warranty or repair. The vehicle ended up lasting a year or so before breaking down. $30 thousand down the drain. The owners and salesman are the biggest scam artists

Sent 2 inquiries online requesting a call since I was interested in a vehicle. Never heard back…read more Bought a car somewhere else.