Very professional dealer. The loan business manager very knowledgeable and helpful. Gave great…read moreadvice.

Great service as usual. I came here for my oil change during a work day and they offer WiFi service…read moreand complimentary coffee and refreshments.. Also test drove a car here before purchasing one and they were very helpful. If you bring your car for an inspection or repair they offer a car loaner, make sure to bring your driver's license.

I am a new used car shopper new to using all the phone apps for shopping online and purchasing cars…read morewith the touch on the screen. I ended up with a cars I wanted to see but sold on me, or getting a bad sales rep who couldn't answer my questions nor felt I was a potential buyer. Then I happened to get lucky that two vehicles I was interested in were at Serra Toyota. I had a lot of questions on the vehicles since I only had info from online. I needed to see more of what I was interested in. I then went inside to the sales floor where I met Cheryl. I explained to her that I wanted to check out two used sedans they had, and needed to know more on what certified used / preowned vehicles meant. It was new to me. She explained all the questions I had about buying a used car and then explained to me the certification process. After learning about what checks the cars at Serra went through and the warranties and backing of their work. I was more comfortable about the certified cars they offered. After test driving and getting technical questions about the Sedans I was interested in I settled on getting a 2024 Camry Sedan. Really a great car which I love and enjoy. But I may not have bought w/o getting the personal touch offered to me and being able to answer my questions so I know I found what I want.

They just recently was purchased by Serra Automotive Group…read more Bought my Camry here when they were Don Jacobs. Came in this time for a recall, oil change, and tire rotation. Had a 7:00 appointment. Much of the operation is the same as when it was Don Jacobs. This dealership is not as large as some of the other ones in the area (Wilde, Brookfield, etc), but I have felt like they try hard to keep up. I "think" they did a good job. But took way to long, longer than they had promised. Even though I was the first car in the garage at 7:00 am. It took 6 hours for the work. And because of the delay, I had to get a shuttle home, with added another hour of my personal time. If they had given me a timely update (about the delay) I could have gotten a ride home on my own. When I picked up my car at 6:00pm, I discovered that they no longer have a cashier. So I had to wait another 15 minutes while a Service Writer was freed up to process my payment, and give me the keys. And even though they did the Multi Point inspection, they never went over the results with me. (looks like my Front Disc Brakes are in the "yellow" range). Not their best showing. Hope they figure things out.

bought my car here in october of 2017 with help from sales man, Josh. Josh was absolutely great the…read moreentire time and really helped me get a deal on my car. very happy with his help. recently my car's electronic system wasn't correlating when i would put my car into park. it would ding stating i needed to put it into park when it was. I went in and got one part fixed and was told if it continues that they would just fix the whole shifter. i was also told my warranty was up in 6 days and i just so happened to be going on vacation. of course i get back from vacation and my car starts to do the same thing again. upon calling the main service area, i was told there was nothing they could do as my warranty was up. i eventually was able to talk to the service manager, nick. he was understanding about the situation and worked it out for it to be under my warranty and fixed the car for free. AMAZING CUSTOMER SERVICE!

Next time I purchase a vehicle at signing the contract I'll have an attorney with me.read more

I am writing this review to warn others, especially if English is your second language. Do not…read moretrust their paperwork! ​I purchased a 2025 Sportage Hybrid here (my second car from them in 90 days). I trusted them when they said the car had 31 miles. I later found out through GPS data that the car had been driven over 100 miles more than disclosed. It was essentially a demo car sold as new. ​Worse, they used "Tied Selling" tactics in the finance room, forcing me to pay $467 for a service plan to get a rebate. I had to fight with Kia Finance for weeks to get that money back (which they finally refunded, proving the dealer was wrong). ​They also refused to fix a factory defect on my other car (X-Line), costing me nearly $500. I tried to resolve this privately with the owner, but they chose to ignore me. This is how they treat a repeat customer. Take your business elsewhere.

Merry Christmas to me, Rosen Kia Ripped me off…read more Bought a new Kia K5 GT Line AWD from Rosen Kia on Tuesday 12/23/2025. Today 12/25/2025, I was finally able to get into the password protected copy of my sales contract that was emailed to me after the purchase of my new vehicle. During purchase, I agreed to buy an extended warranty. Today, I was trying to see specifically how much that warranty was ( during purchase I was told it was "almost $4K") When I finally got my installment agreement open, I found that there were several add on products that I never agreed to purchase and was never even told about. The finance guy said by purchasing an extended warranty my monthly payment was going up "about $40/month", when in reality the total impact of this extended warranty and all the other add-ons was actually approximately $150/month. This means the total out of pocket impact over the life of the loan made my vehicle more than $10,500 higher than without. 1. There was a Multi-Guard Platinum Protection plan added to my loan that was not disclosed or approved. Total cost: $1,205 2. There was a 3 year Pre-Paid Maintenance Agreement ( non cancellable under any circumstances) added to my purchase that was never disclosed. Initial cost: $646. 3. There was GAP coverage added to my Loan that was not approved or disclosed during purchase. Which is weird because I already pay for that on my car insurance at a much lower rate and would never have approved the: $899 charge that was added to my loan. 4. Ultra + Service Contract. This was the only 1 of the 4 that I was told about, or discussed during vehicle purchase, and the only one I authorized, but it actually cost quite a bit more than I was told. 5. During my time in the finance office, the finance guy told me he was able to "buy down" my interest rate by 1.0%, and that they normally don't do this but because they were a "diamond dealer" or something like that, with Capital One, he was going to try and get me the best deal they could but not to tell his boss. What I came to find out was that the rate was never "bought down", it was just more untruthful info said to muddy the waters. In the finance office I was told to sign here, initial there, etc. Much of what was added to my loan was never disclosed or approved and I was never given the opportunity to review the entirety of my sales contract until after the sale. The Truth In Lending Disclosure was never shown to me during the sale, I did not see it at any point until today. The documents are all password protected and sent after the fact, and I believe this was done to make it intentionally difficult to detect what was being added to this 56 page contract. This is not a case of "buyers remorse", it's a customer finding out they were lied to and not told of things being slipped into the purchase agreement that would never have been agreed to if I had known. All of this is upsetting and disappointing to say the least. Finding out that a business I gave my hard earned money to and took the time to write a good faith review for, based on their request to support them for giving me a "good deal" was actually being deceitful and dishonest is a crappy way to spend your Christmas Day. I hope this serves as a warning for anyone planning to do business with this place, or has in the past, DEFINITELY GO REVIEW YOUR PURCHASE CONTRACT!! I definitely won't make the mistake of giving them the chance to do this again, that's for sure

I purchased a brand new Jeep Grand Cherokee L from Griffin's Hub Chrysler Jeep Dodge Ram, having it…read morebuilt exactly to my specs. About a year and a half later, I brought it in for a recall on the front control arm. After the service, just two days later, the front passenger tire flew off on the freeway, causing a major safety failure. Despite this being directly tied to their work, they denied all responsibility. Even after I contacted the owner, I never got a response. Something I heard today reminded me of this incident, and it just goes to show, when you screw people over, time may go by, but they don't forget. I was a loyal customer for years, knowing many of the staff personally, but this broken trust was the final straw. I haven't returned since, and I hope others consider this before choosing them.

I'd like to take a moment to give an extremely positive shout out to a few members of Griffins Hub…read more They made my experience completely and utterly wonderful and I feel even that is an understatement to how fantastic they all are. It's been a nice handful of months ago now since my last service there, but the experience was so fantastic that I made sure to take time to write a review even after quite a bit of time has passed. I'd like to start with one of the lead service managers/technicians, his name is Johnny. Johnny is beyond phenomenal. He's kind, intelligent, hard-working, and exemplary personnel. Not only did Johnny and his team make sure that my vehicle was fixed properly, but also very timely while working closely with me to keep me informed every step of the way. There were a few hiccups and snafus during the process (some a little unprecedented as Jon(who no longer works there) initially started working on my car) but Johnny picked up his slack and went above and beyond to make things right and fix my vehicle properly. As a customer, he made me feel like 1/1 VIP, and you can't really find that type of service or charisma like anywhere these days. An added bonus was that I had the opportunity to see him interact with another customer and I could tell he made that individual feel the same way. Johnny is truly an outstanding person and employee and should 100% be recognized as such. All jokes aside give that man a raise or an extra vacation or something lol. Another lead technician/service advisor that should be recognized for his exemplary work and customer service is Eric. Eric's knowledge in service, reliability and infectious positive attitude is truly something amazing and is the reason I've brought my business to Griffin's hub for multiple years now. The first time I serviced my vehicle at Griffin's was back in late 2020 and was with Eric. The experience was so grand I haven't looked back since, because of that I only take my vehicle to Griffin's for literally anything and everything. There are a few more folks I'd really like to take my hat off and give a nod to that added to my already great experience at Griffin's hub. This last time around, amongst the mild chaos with my part being shipped to Griffin and Jon no longer working there and the part getting mixed up in the warehouse or whatever, I had the pleasure of meeting Taylor (I'm like 90% sure that was his name. He was one of the head honchos, like top dog service manager) and he too, was an absolute delight. He greeted me with poise and respect and helped figure out the situation and make right of any wrong that may have been done along the way in the confusion. The last two individuals that deserve a shout out are both Dave and Carrie, the shuttle drivers. In my time with Griffin's, I've never taken advantage of or had the opportunity to use their shuttle service. (Which, sidenote, is f-ing amazing that they have that available for their customers!!!!!) however this last time around I did, and I enjoyed every second of each conversation I had along the ride with them! Major kudos to Carrie and Dave! Griffin's hub really knows what they're doing getting the best of the best in every facet and capacity, filling each role of every department of that establishment with the absolute greatest individuals. Thank you (especially) to all those listed above, as well as all those working at Griffin's Hub for continuously providing great experiences. - Jordan S. (Jeep Cherokee)

I just bought a 2013 Cadillac SRX Luxury Edition from Will Lopez @ Diamond Jim's on South 27th…read moreStreet. I had a fantastic experience!!! I actually went to 4 different dealerships before I decided to check Diamond Jim's out... Will's level of professionalism and the way he helped me through every aspect was absolutely leaps and bounds better than all of the other dealership's that I have dealt with in the past!!! I will definitely deal with them again!!! Was a great buying experience!!! Thank you!!!

Just don't buy from them you will be sorry for it . Nough said had issue after issue after issue…read moreafter issue with a car i bought there all in the first few days i now own a expensive paper weight that is shot no way to get my 8 grand back !

Unexpectedly Surprised! Jim, aka Turk, the 2nd generation…read moreowner of Diamond Jim's is a 10 out of 10 and if the scale was out of 100, he would be a 100 out 100. Here's my story: I have had over 35 Corvettes and had been looking for a 2015 Corvette - Daytona Sunrise Orange Metallic - convertible - 7 speed manual for 18 months and finally found one and it was at Diamond Jim's in Milwaukee, WI. I called and spoke with Jim and he suggested that we FaceTime and we did for it a good 20 minutes. Car was great except the tires were a little worn ... not a problem ... I put a deposit down and scheduled a flight from Southwest Florida to Milwaukee with the plans of driving it back 1,430 miles! I have never flown cross country to buy a car before so I was a little nervous to say the least. We arrived at Diamond Jim's and met Jim ... the car was everything he said it was and better (fair price too)! This is when things turned to the unbelievable and quiet frankly, shocking ... Jim said he felt uneasy selling me the Corvette with the slightly worn tires so he replaced them with brand new OEM exact factory replacement Michelin tires!! I have another, identical Corvette and recently replaced the tires on that one for a whopping $2,000!! Jim apologized for not giving me a full tank of gas (it was 1/2 full) ... I said, "Let me see, a full tank of gas or $2,000 worth new tires!!" He laughed and said the construction in front of his dealership prevented him from filling up the tank! He's a true gentleman. Then, to add to this amazing person that I just met, Jim called us about 2 hours later during our drive home making sure that we were doing OK!! Lastly, we plan on buying another car within the next year and there is no doubt that we will call Jim, take his word for the description of the car, pay for it and ship it to Florida ... we drove the 1,430 miles in 28 hours and we don't plan on doing it again! I have been buying cars since the late 1970's and I have never had a better experience than I did with Jim at Diamond Jim's and I give them the highest recommendation possible!!

Do not trust or believe them or their sales team they are paid actors nothing more they wont let…read moreyour own mechanic look before buying or after only their hand picked mechanic big red flag , there 100 point inspection check is a guy with a clip board not a mechanic , way to many mechanical problems with the car i bought there to even mention from day 1.. 3 major issues the first day and week with many many others to follow the first month so i paid $8,000 for a huge paper weight sitting in my garage ! Wouldn't trust them bottom line ..i do believe they fully knew the car had severe mechanical issues ..