Our sales transaction was enhanced by the sales manager who assured us that we were a valued customers and got our process moved as quickly as possible. The team worked well together. JP thank you. read more

I helped an elderly relative buy a car there as they were the only dealership in the area that had the car he wanted, and gave the dealership my phone number as the contact number. They call me repeatedly to schedule service for the car. I explained to them numerous times that my relative lives almost an hour away and has the car serviced closer to his home, but they will not stop calling. I sent a message to their GM and Sales Manager asking for their help to stop these calls, and now they're texting me repeatedly trying to sell me a car. I regret stepping foot in their dealership and due to their high pressure tactics will never buy a car from them or recommend that another family member or friend do do. read more

Update: Kevin Carpenter, the GM, personally reached out after my original review and went out of his way to try to make things right, even offering to take the car offline after I told him I was no longer interested because of my frustrating experience with him and his team. After sleeping on it, I decided to swallow my pride and reach out to Kevin to start the process, but the car had already sold. I still truly appreciate his effort, even though it was too late to change my experience with the dealership and missing out on the car I had chased for two weeks. read more

I took my car in because it was making a squeaking noise when I used the brakes and while driving. They told me my brakes were fine and I could keep driving on them. The noise got louder so I took it in for a second opinion elsewhere and was told that the brake pads and now the rotors also need to be replaced. When I asked the dealership they said they would have to take apart my suspension to find out what was wrong with it. Now knowing it was my rotors it feels as though they wanted to get the diagnostic fee and charge me for more when they knew what the issue was all along. read more

Just purchased a new Kicks. We couldn't be happier with the team, the process and the vehicle.

Came in to look at a 2017 Nissan Frontier SV and was lied to so many times by the salesperson, my head was spinning. Here are the list of the lies I was told. 1. They first told me the Frontier gets 20mpg in the city and 30mpg on the highway, for a combined average of 25. NOPE. It's rated 15/21 and you'd be lucky to even get that. I already knew this going in so this was a huge red flag. 2. He told me that the truck was "certified pre owned" and had a warranty up to 100k miles. When in reality, it was actually "Nissan certified select" which is basically a 6 months, 6,000 mile warranty. Just a fair warning, Nissan does not fully certify cars that are more than 6 years old/80k miles. Their certified select program is a less rigorous 84 point inspect (vs 167) and only covers the powertrain for 6 months/6,000 miles. If you ask me, that's not certified. That should come standard on every car they sell. If I buy a used car and the transmission/engine fails within 6 months/6,000 miles, they should replace it anyway just on good faith. 3. He tried to tell me there was automatic emergency braking and "all the safety features" on this truck. FALSE. The 2017 Nissan Frontier was last redesigned in 2005, which was nearly a decade before those types of features were standard on any vehicle in its class. 4. He told me the price was $28,995 despite it being listed online at $26,995. He told me the $26,995 was the "sale price" lol and it was the absolute lowest they could go. He tried to act like $26,995 was this $2000 dollar discount as if they were doing ME a huge favor offering it for such a low low price lol. KBB for this truck, even in immaculate condition, is around 19-23k. I offered 22k - the absolute fair market price - and he gave me a look like I just threatened to bite his head off. I told him that comparable trucks on the market were selling for less than that and that I've seen fully equipped SL and PRO4X models that are several model years newer selling for less than that. 5. I then explained to him that their original price of $28,995 is HIGHER than the truck originally MSRPed for in 2017. He said, "no, it MSRPed for $39k." NOPE. A 2017 Nissan Frontier SV was $28,750 in 2017. Even a fully loaded PRO4X model was just north of $33k back then. I looked this up before stepping foot in this dealership so when he told me that, I knew this was the final nail in the coffin. They wouldn't budge on the price, saying the truck was "special" and they could probably get someone to pay that $28,995. Horrible, horrible business practices. I don't expect the salesperson to be entirely knowledgeable about everything related to the truck, but to make up s**t on the fly and volunteer completely false information is not only unscrupulous but just downright sleazy. Buying a used car is already an obnoxious experience without having to be lied to on several occasions. Moral of the story: ALWAYS do your homework before shopping for a new or used vehicle. It'll save you $1,000s of dollars. read more

Service was fine but where points in my opinion was lost was that even though I had an appointment my wait was over 2.5 hours. I have never waited so long at a Nissan Dealership to simply get my oil changed. read more

I bought a car their while back I would not recommend this place because if you don't know much about cars and do your research before you buy the will take you for a ride. read more

I've come here for quite a few oil changes and usually they take over any hour and a half or longer with a scheduled appointment. Which I feel is a long time. My last oil change I had to come back because they didn't tighten everything and I was leaking oil. I've come back to try again. The sales person offered me another service right away when I arrived I said no. I've been waiting for over an hour and a 50 minutes and a different sales person asked me about another service. Like are you kidding me!? I want my oil changed not to be offered all these things that total over $700 dollars! It's very annoying and they failed. I'm not coming back here. read more

quinn henigan air bags did not deploy when i was hit in computer car trying to call for warranty 2020 nissan rougue

Just bought a car from Rosen Certified Pre-Own Nissan Dealership. Found the car AutoTrader on a Friday living in Kansas, and oicked it up the following Driday in Milwaukee. Super easy process. great Sales and Finance team. The 2021 Telluride exceeded our exceptions. It was exactly what Brandon (sales) said it would be and the loans terms wxactly what Mikhail said they would be. in fact, we received better terms from Rosen than our home bank. We've never bought a car out of state before. Working with Rosen, Brandon, and Mikhail, was quick and painless. We'll gladly recommend Rosen to our friends and neighbors. read more

Went to look at cars and get some estimates. The inexperienced salesperson desperate to make a sale lied to his boss and said I was willing to pay something I was not. Steve is a jerk and rude. Said I was wasting his time. It's the arrogance for me. It's as if they don't care that your customers are how you get paid genius. Will not be back. read more

Professional sales interaction with Brandon Gorelik, and also with the finance manager. Since we came in from out of town, they worked hard to complete the entire process within just a few hours; which we very much appreciated. Couldn't be happier with our 2022 Nissan Pathfinder Platinum! read more

I have felt all my life that car buying is neither fun nor easy. That was not my experience with Rosen. I researched a new car and was ready to buy and reached out to a number of dealers.Some did not want to negotiate via email. Alex Smith was not only glad to do so but made it easy. She was high on service and low on pressure. I got a deal that another dealer said was "an incredible offer" and that he "can't even get close to what they're offering you". On top of that, we did the credit application via email as well. When I arrived at the dealership, I signed my paperwork and was on the road with a new vehicle in less than an hour. Amazing experience. read more

I take my car to the dealership for oil changes, im now done doing this.. 2nd time I had to buy my after market air valve covers.. Although not expensive, it's just a bummer that this happened twice now.. same place! If you wanted them, at least take all four and not just 2 read more

Love my new car from Rosen Nissan! Thank you JR! So happy to have finally found a car for me!

Just recently purchased a beautifully used Toyota Camry XSE V6 from here and I have nothing but good things to say about it and my experience. JR was the used sales rep that helped me and got me what I wanted. Also the staff are friendly and helpful. read more

An update. Faith from Rosen Nissan contacted me shortly after posting my review. She gave me several options so that I was comfortable bringing in my car for service. I very much appreciate the effort. That being said, I am a small business owner and sadly because of the pandemic all of my business has cancelled through at least September. However as a business owner I would require any employee of mine that had any contact with the public to wear a mask. That would be a requirement of working for my business and it would show my customers I was concerned about their health. Thanks again for reaching out to me. Beware! I just dropped off my car for servicing. Not one service advisor was wearing a mask. I had to ask a service advisor to back off and not get so close to me. Yes there is a sign in the front of each service advisor's desk that says "Our employees will wear a mask upon request". You shouldn't have to request that they wear a mask. This means you have people working and moving your car without wearing a mask. Does Rosen Nissan not realize this country is in a pandemic that has killed over 130,000 people in the USA as of July 7th? You can spread the disease without having any symptoms. Wearing a mask shows you care for the health of your fellow Americans. I guess Rosen Nissan couldn't care less about their customers' health. I'll be certainly looking for another dealer to service my car. A dealer that cares about their customers' health. read more

Can not put a negative number unfortunately can not be given as a score but -10 it is. Rosen contacted me after a Yelp review (Faith) and was told what they could do to fix my car that they have 3 times for incorrectly repaired warranty work. Of course I was also asked if I wanted to trade in which I will NEVER purchase a car again from Rosen which my family has purchased 5 previously. After discussing issues I was told by Faith that I could work with the previous Service Advisor who still works for Rosen but at another dealership. The next morning I get a call from Brian from Nissan who hold me Faith told him to call. When asked why he was stepping in I was told that they could not have the preferred advisor work with me. I asked to speak with Faith. Upon her call she continued to speak over me as I asked if they changed the plan she ok'd why she did not have the curtesy to call me she gave me no answer but just talked around it and over me. She then told me if I don't want yo work with them "go somewhere else". I guess Rosen is ok with a long term customer moving on with water damage, mold in my car and warranty work that was returned 3 times. Will be calling to get a refund for the Kia warranty we have with Mr Jeff Rosen. Awful customer service!!!!!!!! read more

Heart honest service. Love our new Nissan Altima! Thank you Eddie!!!!

I've been with the Rosen family now for over 10 years! I highly recommend visiting Rosen Nissan located at 5505 S 27th St. not only for a new or used car purchase but they have an amazing service center as well. Everyone is always very accommodating and friendly. I had yet another great experience buying a new car from Aaron Rosen and absolutely love my new car! Sam Sommers is great for any of your after sales needs and is very knowledgeable and helpful. I encourage you to visit one of their many locations, you won't be disappointed! read more

Nate was Great to work with as was the loan Manager.They both went above and beyond to help me get the car I wanted and the payment plan with a great interest rate! Thank you!! read more

After many bad experiences with dealerships in the past, I am so happy to finally be working with Rosen. I live in Chicago, but the drive here is completely worth it for the genuine customer care and service. I worked with AARON (sales) and JAMES (services) and they were both amazing! Unlike many dealerships that just care about making the sale and that's it, this place continues to support and accommodate their customers after you making the purchase. Many people complain about dealerships that give car salesmanship a bad name, Rosen gives it a good one! read more

I have bought 3 cars from Rosen Kia. This last time, I went to a different location and got sold a Kia Seltos at Russ Darrow that was a DOWNGRADE from my 2020 Kia Sportage. I learned my lesson to continue going to Rosen because I was told I was only giving up a couple things but it turned out I was giving up A LOT. After 24 hours I hated the car. I called Rosen and they got me set up with a 2023 Kia Sportage. Yes, I did lose some money in the transaction, but Jamie and the rest of the team did their best to make sure I was happy with the decision. I will continue to patronize them every time I get a new car. Thank you!!! read more

Since I bought my car from Rosen Nissan Milwaukee, I have had continuous problems with my vehicle even though it is a certified car, as they say. I went their to speak to one of their managers and I spoke to the general manager and I explained for him how I have these problems with the car even if it's certified. I told him that it is not certified and he said when we sold it to you it was certified and he gave me the mean look. And I have problems with the vehicle's radio and I showed him the video of the problem in the radio and he just started making fun of me and specifically told me, "Did the radio talk to you back when you were talking about it". The general manager Don Kramer thinks that he owns Rosen. read more

Rosen Nissan Milwaukee - Here is the radio not working. But I can't upload the video to Yelp. - Car Dealers Near Me - Milwaukee, Wisconsin

They guaranteed I would get a car, they kept my bank statement which I think is odd. They said to come in with my 500$ and proof of income. I go all the way down there just to be told I need a co signer or 2,000$ down. Don't trust or believe these people. When it sounds too good to be true then it always is. read more

On January 11, 2023, I purchased a 2020 Red Nissan Rogue SL/AWD which was a Certified Pre-Owned Vehicle by Richard Lango Sales Representative of Rosen Automotive. This vehicle was a replacement to a Nissan Rogue which was totaled in a car crash on December 27, 2022. This is the 2nd Red Nissan Rogue that I purchased from Richard Lango of Rosen Automotive. Richard Lango is professional because he meets the car buying needs of his customers. I was stressed out because I needed a car to drive because I had to wait for my settlement of the car crash which destroyed my Nissan Rogue which I purchased in 2020. Richard was kind to allow me to borrow the 2020 Nissan Rogue until I could obtain a down payment and financing on my 2020 Red Nissan Rogue with a charcoal interior. I had a great car buying experience with Richard Lango and Rosen Automotive. Richard explained all major features of this vehicle. Richard was instrumental in transferring the remaining warranty on my previous Nissan Rogue, to my 2020 Red Nissan Rogue. Richard made me feel like a valued customer which meant greatly to me. Richard also replaced the battery on my keyless remote and supplied me with a missing 2nd keyless remote for my Red 2020 Nissan Rogue. Richard Lango was so kind to place a tag on the new remote. Richard Lango and Rosen Nissan removed great stress after my car crash and the purchase of my replacement vehicle. I would highly recommend Richard Lango and Rosen Automotive to my relatives and friends for a great car buying experience! Thank you for taking the stress off me and for the outstanding car buying experience. Jeff H read more

Chris Wall was amazing. I have a tight budget and he spent a lot of time with me to find the perfect vehicle. Getting a car, especially with a limited amount of money, is very stressful and he made it a piece of cake! read more

We have been looking for a certain vehicle for a long time.Our sales rep.(Ash Ahart) was extremely helpful and the financial service was great. (Adam Petrey).we will recommend rosen automotive to our friends and family. Very satisfied! read more

I must say great customer service! Went in for a standard oil change, plus had a nagging grinding noise that ended up being a strut...Quin an express service advisor went out of his way to get a technician on it, his customer service skills and persistence are excellent. read more

I was looking for my car online and a came across the exact car I wanted. I reached out to Rosen and they got me in contact with a sale person named Jose. He was really great to deal with he was really freindly and was able to answer all my questions, and if he could not he got back to me right away. He makes you feel like you are the only person in the world buying a car. I live in Chicago and did most of the work over the phone. They really needed to see the car so I did the drive and when I arrived we where not able at first to get the deal done. The sales manger Abdul and the finaince guy stepped in a we were able to get something done. It was truely a team effort and everyone at this pre owned bulding really worked hard to get it done. I will let people know about the expericene that I had. I know paying a car can be a big pain, but this team made it really painless. read more

Been a customer with Nissan since 2018, went in to see if I could possibly lower my payment and or maybe trade the vehicle in to get a lease. Eddie Reyes was my sales person and he really went above and beyond to help me land the car I really had my heart on! He's a superstar there! Definitely will be a Nissan owner the rest of my life! Everyone was accommodating and courteous there, even though we came in late and kept workers pst the close time you guys never complained and were very patient and made sure I got the best deal. Thank you guys!! read more

Knowledgeable sales staff that worked with me to get the car, options and price point I required to make a new car purchase. Great service and follow up! read more

We bought a "pre-owned" 2016 Nissan Altima from Rosen in September 2019. We were more than satisfied with the purchase experience - and later, the way Rosen resolved a safety issue we were experiencing with the vehicle. To explain: 8 weeks into ownership there seemed a traction problem on wet roads. We took the vehicle to a Michelin dealer in New Berlin who discovered that two tires on the car, though with excellent tread, were a mismatch for the other two. (Coded "speed ratings" numbers and such that we do not understand. A situation perhaps easily overlooked by the previous owner and, yes, Rosen's certification crew.) The Michelin dealer suggested we return the car to the dealer. "Hey, it's worth a try", he said. But under the circumstances of our having purchased the car "as is", we were not optimistic that Rosen could/would help. We were quite wrong. They not only considered our problem but immediately ordered two new Michelins for the car installed at dealership expense. And we are told that our issue was brought to the attention of Jeff Rosen himself. The car now handles like a dream in rain or snow. Again, Rosen Nissan resolved the problem with no questions asked. In a fair world that's perhaps to be expected. But we don't live in a particularly fair world and I can imagine another dealer saying: "Very sorry, all sales are final and this car has four tires with decent tread." Instead, Rosen resolved our concern with no questions asked. Special thanks to our Sales Rep Nate and Service Advisor Elliott for a perfect dealership experience. We'll be back. Owen and Diane May New Berlin read more

(1 star given only because 0 is not allowed.) Dishonest, manipulative auto dealer. Rosen is a perfect example of why car dealers have a bad reputation. I drove out of my way on three occasions, spent hours of my time, put down a deposit to "hold the car" only to have it sold from under me. The most telling part about the whole ordeal was while I was waiting 45 minutes (!) for them to find the receipt of my deposit to refund me, a woman who had purchased a car from them in 2002 told me to run away and never buy a car from Rosen. I have to agree with her wholeheartedly. read more

My 2023 Murano with under 10K miles started making a loud knocking noise immediately after my first oil change. I've taken my vehicle in to Rosen several times and the last visit their master technician advised the knocking noise should be present. The noise is so loud and embarrassing it can be heard both outside and inside the vehicle. This vehicle was purchased November 2022 with 15 miles and is already causing me problems. I've been promised a call from the GM or owner of Rosen Nissan to discuss the matter further, however it's been over a week and I've heard nothing. I am afraid to drive this vehicle long distances because of the knocking noise. Had I known after the first few thousand miles my vehicle would start knocking I would have never wasted thousands of dollars to purchase it. Nissan along with this dealership is getting over on consumers. If the vehicle indeed was designer to make this knocking noise shame on the overall brand for cutting corners. I am now stuck with a knocking 2023 vehicle and it is not fair. Please do not purchase a 2023 Murano it's designed to make knocking noises after its first few thousand miles. Spend your money on other brands that take pride in consumer satisfaction, technology and Vehicle quality. Pleas don't be me! read more

This is our fourth leased car from Rosen and the service continues to be OUTSTANDING. The service writers are not pushing extra services and are concerned about you as a customer. The process is effortless. read more

These were my go to back up guys after a really bad experience with Bill Maynards Auto. They got my car working in 1 working day with an electrical short, after I spent 3 months at Bill Maynards with them not even checking the car. Professional, they have all the diagnostic tools, top of the line. I can't say enough about em. Thank you rosen for taking care of this Nissan enthusiast. Short and sweet, good place. read more

My wife and I have been looking at mid-sized cars for several weeks. We have spent countless hours making the rounds of all the local dealerships in the Milwaukee area, trying to find the right car. Earlier this week we stopped by Roesn Nissan to test drive a Sentra. In all honesty, I was leaning toward a Toyota, but once my wife and I met Madelyn Newman, all that changed. She was able to answer all of our questions and provide us with a great deal on a new car. It was her low-pressure approach that caught our attention and her product knowledge that closed the deal. Next time we are in the market for a car, we will give Madelyn a call. read more

I just want to say the Madison location offers outstanding service; they are always quick, efficient and very helpful! I also received a call from their Milwaukee location, Faith to follow up on the quality of the service I received. I highly recommend the service at Rosen Nissan. read more