I recently got my breaks changed, new tire pressure sensors, and an oil change from Heiser Chevrolet. The service is impeccable. I'm new to Milwaukee and they've been so welcoming and kind. They provide a shuttle service if you need a drive home or work and they'll pick you up when your car is done! I've continued to go back to Heiser for the customer service. I received multiple updates throughout the day on how my car was doing and what they were doing. read more

I bought my Chevy Equinox from here about 4 years ago and have had absolutely no issues! I've come for my oil changes and got my AC fixed when I had a cracked line! They are very accommodating, professional and nice and they even offered to give me a ride home while my car was being fixed! I will definitely use them for all things regarding my vehicle. :) read more

I stopped here for a warranty battery issue that I bought from another dealership that had failed and would not hold a charge anymore. The process was easy for the most part and getting someone to verify that the battery failed was the hardest part because they were busy. The process took about 24 hours but I drove out with a free warranty battery. read more

Heiser Chevrolet - Car Dealers Near Me - West Allis, Wisconsin

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Just purchased a used car from Jason Clark, Very friendly and personable! The whole experience was great from start to finish!

I called the day before and set an appointment at 2:30p to test drive a Rav 4. I explained to the staff member I was driving from 2 hrs away. I called the morning of the appointment at 12:30p and talked to another staff member, once again stated I would be driving 2 hrs (one direction) and wanted to make sure the recall was taken care of. The kind staff member stated, yes the recall is closed. "The car will be warmed up and waiting for you." while I was10 minutes from the dealership I received a text stating the vehicle has been sold but they have many more to choose from. Once I walked in I showed the manager the text and asked for an explanation. He apologized and calmly sat while I yelled & expressed my anger. He could not do anything to help, not even as much as a gas card (4 hr round trip traveled). The manager explained that the other person called in and put down a deposit, then signed a contract via e-mail to hold the vehicle. Which was NOT Explained to me by either of the 2 staff member I spoke to. If I knew that was an option, I would have put down the deposit and signed whatever needed to be signed. I WAS NEVER TOLD. Waisted an entire day and it could have been avoided read more

Make an appointment for oil change and tire rotation at ten thirty am... walk into the waiting area... they tell you it may be a two hour wait. Why make an appointment if you have to wait two hours... That was last time I was there... Today I had an 11am appointment. Dropped it off, told them I'd return at 1pm. I do, they cannot find the paperwork or the keys. Because nothing was done to it and the keys were still in the vehicle. I will not return. Heiser totally sucks. read more

I took my Cadillac to get a diagnostic and was given an estimate of things that needed to get fix, they had things on their that needed to get repair like my wipers and brakes and that was done before bringing my Vehicle. They fixed the 2 major things and a week later my engine light came back on and this was mike response. Didn't bother calling me or explaining anything ! All by email unprofessional!!!! read more

Heiser Chevrolet - Car Dealers Near Me - West Allis, Wisconsin

Thanks to Heiser Chevrolet, I was able to buy the perfect 2023 Chevrolet Colorado Z71 for a fantastic price! Steve in sales was super! Not only did he pick me up from the airport, which saved me about $40, but he also held the truck for me even though there was an issue with the original wire; got the finances resolved the very next day which is when I picked it up. PJ in finance was also really great! I had literally ZERO pressure in terms of add-ons or warranties. I ultimately ended up purchasing an extended warranty, which I would say is 100% worth it on a new vehicle; this extended the 3-year / 36,000 mile warranty to 8-year / 100,000 mile. read more

Took my Chevy cruise to Heiser service with a bad knocking . Macho took a look inside and found that 3 screws were loose on a water pump motor that I just had replaced in February at a competitor. Thank goodness he saw the problem and fixed it before the whole thing FELL off !! Thank you Macho for taking care of this so quickly. read more

Heiser Chevrolet - Screws on water pump motor - Car Dealers Near Me - West Allis, Wisconsin

Be wiser buy somewhere else. Worst buying experience ever. Long story short, needed a car and quick. Found a new 2023 Traverse at the West Bend location, near home, great. Bought from the West Allis location a long time ago and had a good experience. I didn't need a test drive, unfroze my credit, negotiated a deal said I'd be there at 5 to sign on the line, this was late morning. I get there, nothings done. Salesperson had no idea since the internet person I was dealing with didn't forward the info. Kept giving me a different number than what we had agreed on in emails so I had to show him that. He had to go talk to the manager a few times. Anyhow, I hand over a down payment of 12,500 in the form of a check. Only to find out car can't be delivered tonight and paperwork couldn't be processed. Next morning I find out there's better finance deals in lieu of rebate so i emailed again. She kept screwing up the numbers, sending me generic information that didn't apply to me etc. After probably a dozen emails just trying to get the number I was financing I was so frustrated I said screw it I'm going elsewhere and that I would be in to collect my check. She then announces check had been cashed and it would take days to clear and get a refund. I go to my bank online, check had indeed been cashed so I couldn't even stop payment. So I had no car, they had me and my 12,500 hostage for a car I hadn't even signed on the line for. I had no choice but to buy it. I'm now in a car I should be enjoying but all I think about how poorly this whole ordeal went and I was stuck purchasing something I no longer wanted. Heiser West Bend should be avoided at all costs!!! At least its a nice looking car read more

Heiser Chevrolet - Car Dealers Near Me - West Allis, Wisconsin

Very very poor communication, service department "advisors" need some schooling - maybe the ones we didn't talk to are good? Maybe if you don't use the extended warranty you bought when you buy a used vehicle from them you'd get better service!? They should maybe suggest a process of elimination instead of "oh it's probably xyzv" we won't be back. read more

Greg was absolutely amazing at helping me find my new 2023 Chevy Traverse! Took me a little bit to figure out what I wanted and told him that I needed a bigger car than my last one, and he helped me find one. He was showing me everything in my parameters that I wanted. Fantastic sales guy!! Brad in finance also helped me a ton, made sure I understood everything that I had to do! I'd recommend the both of them to anyone! read more

friendly and accommodating , outstanding company to work with , perfection is what we got from them, from the time our appointment to the final check out the best around. deb lohrke bazen read more

BEWARE of the service dept. I came in to have my brake pads replaced. The service advisor Christen told me they do not "pad slap" meaning, they will not put on brake pads without replacing the rotors. However, they have a coupon for just brake pads on their own website. Their own employee in the parts dept had told me he used to work in the service dept and he used to "pad slap" cars all the time. The only reason why I came here is because they had an opening. 3 other Chevy dealers already looked at my car and told me my rotors were just find and only needed pads replaced. I ended up going to Midis who replaced the pads and also said my rotors were fine. Don't trust what the service advisor tell you because they also work on commission. Always get a 2nd opinion because what the "recommend" is NOT what you really need. read more

took my car in for transmission work And tire replacement. i couldn't get anyone to give me an update , had to take a Lyft to get the car since there driver never arrived. After pickup my car had a tire warning. made appointment to get it fixed and They blamed me and wanted $125 to fix there issue. I had to leave my car for the day and they left me stranded at 5pm on a Friday since they would not send someone to pick me up as promised. $25 later I'm home via Lyft. Hope to get my car Tomtomorrow. Worst service dept ever read more

Horrible!!! DO NOT GO HERE!!!! *this is going to be a long one. But it's so worth the read. STAY AWAY FROM THIS DEALERSHIP**** We came on a Saturday. We walked around the parking lot for at least 30 minutes. I was shocked no one came out to help us. I was looking at a brand new Equinox. Usually people from dealerships flock towards you. Not this dealership. We went into the dealership to find some help. We walked around the dealership for at least 5 minutes. 2 sales people were at their desks without any customers. No one said a word to us. We walked outside and were about to go home when someone from the dealership was walking outside. We then asked for help. Her name was Amy. She said she saw us inside, but thought we were already being helped? You'd think she would ask?? We test drive the Equinox. Loved it. Amy asks us if we would be interested in a used one. It was 10k cheaper, but it wasn't in yet. I said absolutely. She said she would be right back with more information on it. We went on their website. Found the equinox she was talking about. googled the VIN number. Found it on an auction website..it had front end damage at an estimated repair of almost 6k. When Amy calls us over to her desk. She starts to give us more information about it. I then ask her if it was in an accident. She tells me NO. Pulls up the car fax. Turns her computer screen towards me. Nothing on it. I tell her what I see online. I'm not sure if she just acted confused. Or if she really was confused. She then gets up to go talk to her manager. When she got up. We looked at the screen again. She's showing me a car fax on a IMPALA. We are looking at an equinox!! She comes back and asks what website we are looking at. I didn't even answer her question at that point. I told her she was showing us a car fax for the wrong vehicle. Again, not sure if she's really confused, or just acting at this point. She finally pulls up the car fax on the CORRECT vehicle. Sure enough. The car hit a tree. I told her I wasn't interested. I should have walked out right then and there. But I still wanted info on the new one we came to see. She asked us the usual. Are we returning GM customers. Are we first responders, etc. Any goes to her manager. She comes back with numbers. Added on a bunch of warranties we didn't want. It came out to be like 34k. I said no. Give me numbers without warranties. Goes back to her manager again. She comes back with 31k. I stop her right there. Their website clearly shows 29k. She's giving me 31k. AGAIN, not sure if she's ACTING or is really confused. She asks to see my phone. Multiple times to see the discounts given on their website. She goes to her manager for a THIRD TIME for numbers. Finally comes back with the figure on their website. At this point. We've been at the dealership for over 2 hours, almost 3. We feel messed around with. We love the vehicle. Hate the dealership. We try getting her down in price because at this point, who wouldn't? She didn't budge. She's getting flustered. She finally can't deal with us anymore. I don't know if she was embarrassed or very clearly caught in the shady games dealerships play. She gets a manager to talk to us finally. I have no words for this manager besides condescending. He talked down to us. Talked like we were stupid. He showed us the invoice and claimed it was already being sold under invoice. Didn't budge on price and continued to ask for our business. We said we would "think about it". He gives us time to talk. We decide to leave. Any catches us on the way out asking if we are going to come back. FAT CHANCE. Amy continued to email, call and text me after this. Trying to entice me with free car washes and free home delivery after this situation. Which was funny, because all of those things are free services they give people anyways. It was no real benefit to me We've dealt with a lot of dealerships over the years. Dealerships are bad in general. This one was the WORST!! If you don't know what you're talking about or have done research before hand. YOU WILL BE SCREWED OVER!!! read more

Service was timely but mistake after mistake. Forgot a part I paid for and scratched my brand new vehicle in the car wash. The solution, "we can re hand wash it for you". That's was it... Over a week later and I still haven't heard back from management regarding the scratches. Won't be returning and will be complaining to Chevy corporate. **update- still haven't heard from them regarding the issues and they ended up giving me the wrong air filter after forgetting to give it to me in the first place. read more

I would give zero stars if possible. Searched high and low for the car I wanted. Found it at Heiser but it was a 2 + hour drive from my house. Called the day before and the car was available. Called the morning of and the car was available. I was told they would call me if anyone was interested. Called twice on my way in to the dealer (including 20 minutes before arriving) and everything was fine and car was available. When I got there they told me they had just sold the car. Sales woman was nice but the girl sitting at the front desk kept giving dirty looks and making comments about "sorry, it was a cash deal." Well so was my offer and Heiser will never see my cash now. read more

I found myself in need of a car unexpectedly and Heiser made that happen seamlessly. I understand the challenges of the car industry currently. I was given great sales help by Dave Shepard and the Finance Dept's Sheila was terrific in finializing the sale. Great Team! Great service! Great experience! read more

I had a fantastic experience leasing my Equinox here. My salesman, Jason, and the manager, Brian, were phenomenal to work with. They both went above and beyond to work with my budget and get me the best deal possible for a car that met my needs. I highly recommend the team at Heiser Chevrolet to anyone looking to buy or lease! read more

Heiser Chevrolet - Car Dealers Near Me - West Allis, Wisconsin

I would never buy a car from Heiser Chevrolet or tell anyone else to ever go there to buy a car. I was looking for a new car and saw a car on their website that I will was interested in so we went to the dealership to look at it. When we got there we walked around the lot for a good 10-15 minutes before someone even came out to talk to us. we told Amy what car we were looking for that we saw on the website she said that she did not know any car like that so she said lets go look it up on my computer. When we went inside to her desk first she had trouble even getting on to her computer because she said she just came back from vacation and was having trouble remembering her log on passwords. she finally was able to sign on with help from some guy behind the counter. Amy was not able to find the car on her computer so we showed her the ad that was on their website. She then went to talk to the three managers that were all busy watching the badger game on the tv. She came back and said that one of the guys said that car was not for sale so I could not buy it. We asked her why is it on your website if it is not for sale she said she didn't know what to say but she would go ask the managers again about it. When she came back about 5 minutes she said that it was for sale and did I want to test drive it. I told her yes so she went and pulled it around. We took it for a test drive and really liked it. When we pull back in from the test drive Amy asked how we liked it. I told her I really liked it and we asked a few questions about things that we saw on the car that needed to be looked at or fixed. She went in to ask the managers about the things we noticed to see what they would do about them. We were waiting for her at her desk while she was talking to the managers. When she came back she said that two of the managers said they would sell me the car and fix the few things but the head manager said that the car was not for sale. While we were sitting there we could hear the one manager talking about us and it was not very nice. I had already told her I was paying cash for the car and they didn't care. There was only one other customer at the whole dealership and they walked out too. The managers were too busy watching the game to even come talk to us about the car. We walked out without anyone of them saying sorry or good bye. If I could of given them zero stars it would of be better. They lost a few sales from me and my family. The BBB was quite interested in hearing my story. read more

In the past I would have given Heiser Chevrolet in West Allis five stars for their service department. I would now give them zero stars if I could. First, the centralized appointment scheduling is a complete misery. Then when we arrived the three Service Advisors ignored us. Finally one Advisor acknowledged our presence, but all three had attitudes. This was routine work that we do twice a year, but the Advisor acted like this was never done before. When we picked the car up the other Advisor had a worse attitude, and failed to explain there was a new procedure for payment. Once we wasted time trying to pay at the old location, we returned for another dose of attitude. Plus, the car was filthy. In the past the interior would have been well protected and the car would have been washed (weather permitting). No longer. On top of that the service charges had increased 20% from seven months ago. We have been customers for almost 15 years, and their service department was so good we would take our non-GM vehicles as well as our Chevrolets. I would have complained to the Service Manager, but the lack of vehicles in the service department tells me she tolerates the incompetence of both the Advisors and Technicians, and other customers have noticed. Heiser Chevrolet just lost a long-time customer, we will take are our Chevrolets to a dealer that cares. read more

I bought a 2016 Silverado from here and right away I had issues with it. I first took it in so they can check it because wireless charger didn't work, the brakes were squeaking. While driving it would pull to the right. They supposedly fixed it but everything is the same. I took it the 2nd time to get checked out because I had to jump start it a couple of time. Now I have to take it again because since it started raining it is leaking from the rear window all over the rear seat and ruining the headliner. This is extremely upsetting and irritating. read more

The entire staff at Heiser Chevrolet exceeded my car buying expectations. I appreciate the fact that the process of buying a very competitively priced vehicle was extremely easy and efficient. The Sales Team was very knowledgeable and professional. Heiser had several Chevrolet Bolts to choose from and it blatantly obvious that they're committed to embracing EV technology sales and service. As a result, I had peace of mind when purchasing my first electric vehicle from Heiser Chevrolet. read more

Our sales person was helpful and got us the truck we wanted. Unfortunately, the finance guy was a real piece of work. As we didn't want to spend the entire day at the dealership, he quoted a rate with GM Financial at 6.69% for a 839 credit score!!I called him on this and stated with our credit score we should qualify for a lower rate. Had to use GM to get the $1,000 rebate. He told us this was the rate and didn't budge. Please make sure to do your homework first before sitting with finance. read more

Heiser Chevrolet - Car Dealers Near Me - West Allis, Wisconsin

Leased a 2021 Trailblazer last year, nothing but problems. Tachometer stopped working, check engine light comes on constantly, all buttons stop working, cruise control randomly turns off, crash sensors only work sometimes after tachometer was fixed. Spoke with GM last fall and they told me I would need to connect with Heiser since they would need to lemon law it, Heiser refused. Check engine light was back on last night, so I will be taking it in for the 10th time for the same problems I have had for a year. No response from management after many emails and voicemails. read more

Should call this place "Shyster Chevrolet". We are 3 weeks into a $50k vehicle and are already having problems. We were told it was a certified used car and then the service department didn't acknowledge that. So we are on our own to pay for the evaluation. Our sales guy was nice enough, but had absolutely no authority to do anything. He seemed like he needed more training in the sales and/or dealership processes. The finance lady was pretty cold when we told her we weren't using their financing. The whole process was painful and prolonged. They turned an exciting time into a nightmare. Go elsewhere! read more

I have had consistent bad luck with tires on my 2010 Cobalt in the last year. We just returned from a cross-country trip to Colorado, and filled the right-rear tire in Iowa City, IA. Made it home safely, but the tire pressure light came back on before the week was out. I filled the tire again on Thursday, and again on Friday. When I got in the car on Saturday morning, the pressure was down to 8pps! I immediately took the car to Heiser (around noon on Saturday). While the techs were performing oil changes, the manager thought they could get me in between them. I went to the service lounge, and within a half hour, the diagnosis of a cracked pressure valve was delivered. Twenty minutes later, I was done, and with my Preferred Customer card, my total bill was just $3.15. Can't beat that! read more

Communicated with Heiser for three weeks to buy a car they had listed. Everything was a go and we had set an appointment to come get the car and they sold it out from under me. Very unhappy, and a big waste of my time. I guess integrity and car salesmen really don't go together. read more

This is about the body shop, not about the dealer or the service center. I was involved in an accident and while it was a small fender bender, I needed my vehicle fixed because it's a leased vehicle and I didn't want to pay for it at the end of my lease. I first called and left a message about obtaining an estimate for a 2014 Escape at a Chevy location. He said they could fix anything! Great! They are usually open until 5, but Jim (the manager) will stay a bit later if you need him to. I was able to make it there before they closed. He checked out my rear bumper, gave me two estimates (one for myself and one for the person that rear-ended me). He said he would need about a week to get me a loaner car and the parts, but that the repair would take only a day. As far as the estimate, I was on my merry way within 10 minutes. A week later I phoned him to ask about when I could bring my car in for the repair. Jim said they had availability in two days and that if I came at 8am when they opened, he would get me in a loaner and have my car ready that day. Everything he said was accurate. I was fortunate to be given a free loaner (which drove like junk for a 2013, but was free!) and when I picked my car up, they had washed and dryed the car. It looked amazing and I couldn't have been happier! While I was paying for the repair I took a quick glance and it appeared that the waiting room was nice and had some refreshments. If I had to wait, I could've popped open my laptop and started working because they have free Wi-fi in their waiting area. In terms of payment, they take credit card and insurance checks, but the individual that rear ended me wrote a cashier's check. It was written to both myself and Heiser and I was able to sign it right over to them at the counter. Super convenient. I don't own a Chevy, but for body work, I would recommend Heiser Body Shop to a friend. read more

I called yesterday and needed an immediate appointment for my vehicle. I called Heiser Chevrolet in West Allis after calling nine other dealers and auto repair centers. This was the only location willing to accommodate me at the last minute. The man who answered the phone was polite and quick. When I came in today, Mike met me in the garage at my car (this doesn't happen every where) and introduced himself. He then asked me to restate my car issues and quickly got my paperwork together. Before he pointed me to the waiting room, he asked me if I needed a ride anywhere. A complimentary ride! Coming from another dealership, it was a relief to see that there really is better out there. The location is easy to find, clean interior and exterior (even with this winter blizzard), and everyone I've encountered thus far is very polite and sincere. Post repair review: I recieve a complimentary ride home and back again after my vehicle was repaired. I also recieved $100 OFF my almost $1,000 bill (very niceof them, huh) and was signed up for a Heiser rewards program which gave me 5% back on my next repair. The repair rep was very sincere in pricing and whether or not I should go forward with certain repairs considering my vehicle's age/mileage/price. The only complaint I have is that I did not recieve the complimentary car wash...I realize it is freezing outside but it would have been nice to have a water wash and a quick towel off. Otherwise, they were all polite and very helpful. read more

I bought my used 2014 Chevy Impala a few months back , they told me it had been through a multi-point inspection and there were no issues with it. I've had a check engine light on the car for the past 5 mos. I haven't even driven it long enough to cause any major mechanical issues. I brought the car in multiple times for the same check engine light they told me there was nothing serious wrong with it & they couldn't find a reason of why the check engine light was on. I call and get the run around "There's not much we can do for you" And this is a Chevy dealership mind you. The whole reason I bought the car from Heiser is because I thought they were a reputable dealer and I didn't want to have this very issue. And to make things worse they sold me a warranty that doesn't even cover anything so now I feel like because I'm a young woman I got taken advantage of. This whole process has been stressful. They all seemed nice and easy going when I bought the car but I guess that's because they wanted my money. DEFINITELY WOULD NOT RECOMMEND!!!! read more

Heiser Chevrolet - EVERY CODE THAT SHOWED UP WRONG WITH MY CAR 3 weeks after just getting it back from them ( one week my car was in body shop & wasn't driven) - Car Dealers Near Me - West Allis, Wisconsin

Been here 2x for oil changes & tire rotations- normal Maint. Were great, even last week to fix my mirror. Last week however they were not able to get to the scratches on my car & I was asked to come back before 4p the next week and they would take care of the scratches for no charge. So I took off a few hours today to have it done- to be told they could not buff them out that I would be provided an estimate for body work. Can't believe I left work early for this!!! So frustrated!! But they offered to wash it instead... No thanks. read more

I had my 2013 serviced while driving on a 2,000 mile cross country adventure. The staff at heiser was exceptionally friendly and competent. The car needed a fuel injection system maintenance, which resolve the rough idle and occasional stalling problem. Very nice dealership and the people who work there have all been employed at that dealership for far more years than I am accustomed to seeing in a car dealership. Heck, I was almost disappointed when my car was ready 30 minutes sooner than estimated because I was having a great time with the sales managers talking about 60s and 70s era muscle cars. read more

Heiser Chevrolet - Sales Desk in action at Heiser Chevrolet. - Car Dealers Near Me - West Allis, Wisconsin

We accompanied our 20 year old daughter during her car shopping experience. She had her eye on a Chevy Cruze from Heiser and our time there was very pleasant! She ended up purchasing a car that day and we were very pleased with the entire process. Yes, buying a car can take a few hours, but we were well taken care of at Heiser. I highly recommend dealing with Ramon. He is so down to earth and answered all of our questions without pressuring us. I also LOVED the fact that we were able to test drive the cars without him being present. She was offered a great finance deal as well. We plan on visiting Heiser again in the future! read more

I rely on Heiser to make sure my car is running in top condition. I count on them to let me know WHEN it is time for WHICH service. Despite a few quirks (not resetting the oil life; not putting on a new window sticker so I know what mileage/date to watch for), I am very happy with the customer service I receive. read more

I had a good experience buying my car. I bought a 2016 Chevy Cruze and Paul let us take it for a test drive on our own, which was nice! He did not pressure us into buying it. The guy at the end with all the signing stuff was kind of rude and pressuring. However, I have not had good encounters since. I've been told for two months that my extra key fob will be sent in the month, but I've still not received anything. I have called and been hung up on and not had my calls returned. Paul said he would send it in the mail so that I wouldn't have to make the 40 minute drive to the dealership, but it now looks like I have to anyways because I cannot get a clear answer. Disappointed that this good experience has turned sour! read more

Jessica, Brandon & Michael were so amazing and a tremendous help to us through our entire car buying experience! Thanks to these wonderful individuals I can now fit my family of 7 into a brand new 2017 traverse! I will tell all of my friends and family to use Heiser! Thanks for giving us yet another successful car buying experience through Heiser! read more

We were very happy with our purchase experience! There was a mis-communication about the timing of our "closing" appointment, but everyone made it happen for us, our son had the kids' room full of toys to himself, and we feel we got a great deal on our car. I had my first service appointment yesterday, and everyone was super friendly and helpful. The customer wifi is strong and secure -- that might seem like a little thing, but it saved me an hour because I could get work done while I waited! Free popcorn is a nice touch too. :) read more

Already posted one review but I felt like I owed it to Rick to post an update. Long story short, bought a certified Camaro from Taz and he was outstanding in helping me. Everyone there was just great. Taz would not let me leave until I showed him I knew how to work all the gadgets in the car. Got home to find the car had the wrong tires for winter. Called the next day and Rick told me he would help me to get into the right tires. He made good on his promise and probably helped more than he needed to. I love my new car and I would recommend this dealership to anyone. Thanks again Taz, and Rick! read more