We patronized, and would again, Countertop Rock (CR) in the metropolitan Phoenix area for several…read morereasons: 1. CR's communication is stellar from cradle to grave; 2. We appreciated the clarity of the scheduled work outlined when considering their services; 3. They indicated flexibility, within reason, regarding project creep should we want to modify or add to its scope (which we did); 4. No contracting job occurs flawlessly...CR has the resources to readily leverage labor and materials to fill any gaps and the inevitable. Our experience began when we initially called no less than 5-8 contractors looking for options on full kitchen/bathroom cabinet refacing, extending existing kitchen cabinets to the ceiling, replacing kitchen countertops and adding cabinets to the laundry room including a functional sink w/countertop. Several providers never answered their phone or called us back and the others that did required us to take measurements before they'd even come to our home. (Eventually, after pressing this issue, we were told this is industry standard, however, the likely motivations are these companies assume their time is going to be wasted and/or they prioritize full cabinet replacement over refacing) Joe Ricciardi, Countertop Rock, is the only service provider who actually answered the phone and immediately scheduled a visit to our home. He was on time (all appointments), clean-cut, has a professional demeanor and effortlessly creates a relaxed rapport, all while continuously developing a renovation strategy based on LISTENING to our ideas and then guiding us through our Q&A. He took measurements (which we would've gotten wrong left to our own devices after watching Joe); showed us examples of previous jobs; provided samples of color schemes, textures and styles; created a timetable and clearly discussed expectations (which only wavered slightly throughout the project because we added to the job) and lastly provided an estimate for the job that only increased slightly, because we added to the job. In short CR, Joe, is the only service provider who demonstrated a true hunger for our business and therefore he earned ours. As the work began, we decided to add on to the job by having three counters in different bathrooms replaced; Joe had us visit the 'yard' where lovely pieces of granite leftover from other jobs created gorgeous upgrades to our bathrooms at discounted prices making those rooms really pop. In summary, it took about a month to complete all the work outlined above; the job ran efficiently and as described. In hindsight, the lack/absence of communications and preconditions of the other service providers led us to Countertop Rock, and we're thankful it did as we can't imagine having gone with another provider. So we wholeheartedly recommend Countertop Rock as your cabinet and countertop specialists...its family owned and run; we always felt safe with their workers; everyone was obviously the best in their space; and CR conducted itself at all times as an experienced and quality solution to our home renovation and set us up for great success regarding our home's resale.

After Joe contacted me he sent his cabinet guy who fixed all my issues. He even cleaned the…read morecabinets!

Rainey and David are outstanding people and the quality of their company cannot be beat. This has…read morebeen the easiest and most enjoyable experience I've had with a company. I referred my mother in law and she had an incredible experience too. I cannot recommend a company more.

Great service and job done right! I've used this company for 3 different projects at both my…read morecurrent and previous homes. Each time I was very happy with the finished product. They do what they say they will do and have a great selection of stone countertops. One thing that separates them from the rest is that they won't hesitate to sell you a remnant piece at a fantastic price. They will go out of their way with the fabrication and cutting to make it work for you. Last time that saved me some money and allowed me to get the stone that I really wanted.

I researched on Yelp and found this company to be super responsive and affordable. We went into the…read morestore and talked to Joe, who was down-to-earth and informative. He didn't try to upsell or act too fake or flattering like some of the salespeople at other companies do. We communicated mostly over email with Jeana, who was kind and responsive as well. The install went very smoothly and only took an hour or so. My only downside was that it took about a week longer than we were told to have it completed, and I had to reach out via email a few times to get updates instead of being updated. But Joe listened to my feedback and told me how the process works waiting for materials. I also sent them photos of some marks on the counter I thought I saw, and they sent someone out to clean and buff it and make it like new again. The paperwork and payment were all online so it was very easy to do. Overall a smooth process and good work done.

This place is spectacular!!! I recently had my bathroom counters installed from Optimum. I…read morecertainly do not regret my decision. Joe and his crew did an amazing job. The communication was there from the beginning. They finished in a timely manner and were extremely professional.

I decided to update my review after the company followed through on a refund and ensured my…read morecountertops were completed properly. The countertops themselves look good. While I appreciate the resolution and communication at the end, the overall experience was mixed due to earlier challenges and some coordination issues between teams. Given the price point and time involved, I feel the experience was fair but not perfect. I do appreciate the effort made to address my concerns and bring the project to a close.

Jonathan & his Team remodeled 3 bathrooms for us - he & his Associate Adrian are True…read moreProfessionals! We HIGHLY RECOMMEND them both & will contact them for all future projects! Simply Amazing attention to the many details & reasonable pricing

Thanks to these guys my home was saved from a flood from my fridge! They reconstructed after the…read moreflood and now it's better than normal!

I just recently had 2 bath remodels from this company and we worked with Mike. We found this…read morecompany to lack any professionalism whatsoever. It always took several times in trying to communicate with them to get any result. I overpaid them and it was extremely difficult in getting my money back which I pursued for over a month. Stay away from this company. You cannot count on them.

We had a great experience from start to finish. Fabio responded quickly and came by the very next…read moreday to provide an estimate. He was polite, professional, and extremely knowledgeable about the different granite options, helping us choose the perfect color and finish for our space. Scheduling the installation was smooth--Fabio made it easy by letting us pick the date and time that worked best for us. The installers did an outstanding job, working carefully and leaving the area spotless when they were done. Paying the remaining balance after installation was also simple and hassle-free. Overall, a seamless and professional experience. Highly recommend!

Fabio and staff did an outstanding job on our kitchen renovation/replacing the countertops. We…read moreselected a Wolf Cook Top which would require a precise fabrication - recessed and flush mount installation. The appliance installers were as impressed as we were. They said the fabrication on this countertop was the best they had ever seen. We received great service, professional, top quality work with a good price. I highly recommend Petrus!

David is thorough and meticulous with his work. I appreciate his candid input and quality…read moreworkmanship. Most importantly, I love the final product in my kitchen.

David was a real pleasure to work with. He is very experienced, knowledgeable and really walked us…read morethrough our options and what to expect. He also provided great resources to go and view the granite in person. From the day we picked out what we wanted to the day of install was only a week, which was amazing. Pricing is fair, craftsmanship was awesome. I would definitely recommend working with David his company at discount granite.

Amazing company, ownership, professional and work ethic! Victor and his crew go above and beyond…read morewith the most precision to detail getting the job done efficiently. Highly recommend!

Vic and his team are pros! Very patient and invest in your goal to make sure you're getting exactly…read morewhat you want. Just tell him what you're looking for and what you want and he will give you honest advice and very fair pricing. Good luck with your project!