The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Jake came out and did our estimate for resurfacing. Neither me nor my husband have ever owned a…read morepool and Jake took the time to explain all aspects of owning, repair and maintenance. We also replaced our pump and filter system. When our old filter sprang a leak before it was replace, Jake came out in the dark and did a great job at doing a repair so we weren't loosing to much water. They take their time and make sure you are comfortable with everything before they start. They are all about the customer service. The Andrades Carrollton TX

I called them 3 times to get an estimate on my pool repair and they never contacted me. They lost…read moreout on a huge project and they were the first company I called.

I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!

We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

We had a terrible experience with Prestige Pool and Patio staining the stamped concrete around our…read morepool. The first job was done poorly that it had to be completely redone. Unfortunately the second attempt was just as bad- if not worse. After the second job, we tried repeatedly to contact the company about the problems, but could not get any response for over six months. The finish now looks wore than it did before the original work was started. We are now forced to another company to fix the mess, which is going to cost us thousand of additional dollars. Extremely disappointing experience, poor customer service. I would not recommend Prestige Pool and Patio for stamped concrete staining work.

An Endless Nightmare -- Please Read Before You Sign Anything With Prestige Pool…read more I'm not someone who posts reviews. But after months of sleepless nights and feeling completely helpless in my own backyard, I owe it to every hardworking family to share what happened to me. If this stops even one family from going through what we have, every word will be worth it. In October 2024, we signed a contract with Prestige Pool for a pool and deck -- nearly $250,000 of our family's hard-earned savings. We trusted them completely. That trust was a mistake we are still paying for. Their contract is designed to make you helpless. You must pay in full before the plaster -- the final step -- yet you cannot test a single pump or filter until after it's done. You hand over hundreds of thousands of dollars completely blind. When I raised this, no one cared. They already had my money. They made written commitments and then denied them. Drainage approved by email by both the project manager and account manager? Suddenly "emails don't count." At 92% paid, I was trapped. They made me pay extra for work already promised in email. I had no choice. The moment the final payment cleared, I became invisible. I called and messaged my project manager Cody every single day. The response was always silence or "I'm looking into it." Three months have now passed. Not one person from Prestige Pool has knocked on my door, picked up the phone to ask how things were, or sent even a courtesy message asking if I was satisfied. Not one. The plaster they installed has visible stains -- and they still haven't fixed it. It's March 2026. I cannot use the pool, afraid they'll blame me for the damage and use it as an excuse. The lights on my deck were installed wrong -- and their solution was to make it my problem. I paid for premium FX Luminaire deck lights with separate zones. The electrician installed them incorrectly. After months of daily follow-ups, Cody finally gave me his answer: why don't you just buy the missing parts yourself and hire someone to fix it? I had already paid for this. In full. The mistake was theirs. But their answer was for me to spend more of my own money to fix what they broke. I was speechless. The firepit moment is the one I will never forget -- it should have been completed before the plaster. It wasn't. Months passed. Finally, in February 2026, Cody showed up. He brought a $5 bag of rocks from Home Depot. I almost accepted them -- until I read the label on the bag. It said, clearly and explicitly, do not use in a fire pit. These rocks can absorb moisture and explode when exposed to fire. When I pushed back, the rocks were replaced with a cheap bag of lava rock from Amazon that looks completely out of place. Not the glass rocks I was shown in the showroom when they were selling me this dream. And when I asked why? "It's not in the contract." That sentence -- those five words -- is the answer Prestige Pool has for everything. It is their weapon. A $100 garden hose reveals their true character. The crew used and mishandled my backyard hose during construction. Cody promised to replace it -- first saying their Home Depot account was blocked, then in January promising to sort it, then finally telling me nothing was wrong and he wouldn't replace it. If a man cannot keep his word over something this small, ask yourself -- this is the person Prestige Pool puts in charge of your life savings. Volleyball accessories paid for in October 2024 were delivered today -- March 2026. Five months of monthly follow-ups for something already paid for, with zero apology. And over all this, I experienced racial discrimination. I don't say this lightly. I say it because it is true, and because no one -- no matter how much money they spend or where they come from -- deserves to be treated as less than human. I have every message, email, and photo documented and ready to share. I just don't want another family to feel this helplessness, this betrayal, this grief of watching something, you worked years for, become a source of pain.

I switched ti Blue Gecko in April and my pool went…read moreimmediately downhill. I also had Art replace my lights and I got the runaround for over a month. Then, after him telling me I only needed two lights he decided now I need 4! He does NOT have the knowledge to maintain a pool. Mine had green slime all over it and I got a zillion reasons why it all wrong. Incredibly, as soon as I brought back my old service company it looked soar clean. I was trying to save $30 a month and it wasn't worth it! I do not recommend Art and Blue Gecko pools at all. Don't risk it!

Art is extremely knowledgeable with pool operation, maintenance, and water chemistry. He's also…read morevery responsive and a good guy that is very conscientious. Highly recommended.

Frank with Prosper Pools is hands down the best around for pool service. We love to support small…read morefamily-owned businesses and we have been thoroughly impressed with Frank and his attention to detail. Not only does our pool look immaculate after he services it, he also helps with equipment maintenance, repairs, questions, pool technology/app, etc. He's prompt, professional, local, reliable, totally trustworthy and has reasonable prices. Would highly recommend to all of our friends and family. You will not be disappointed.

From the owner: We specialize in pool remodeling and pool equipment repair. Anything from resurfacing pool interior…read moreupgrading your waterline tile or replacing your pool equipment.