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    Hauk Custom Pools

    2.9 (44 reviews)
    Closed 8:00 am - 5:00 pm

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    Hauk pools and Fall in Texas.
    Eric P.

    We had a rough go through the building process... subs, COVID and new pool build demand on Hauk. Yes, I hired the Hauk family based on a neighbor experience and inadvertently gained 3 more builds on my street as a result of our build - What strikes me mostly by Hauk is it is a family tradition in pool builds stretching Back two generations. Recently I had an issue with our elevated jacuzzi leaking from an exterior wall. After some back and forth with the service team I was able to speak to Robby Hauk himself. Robby was an absolute professional and what one would expect when you have an issue just outside of the contract 6mos. (1year contract). When he stated he cared and gave a damn about my pool issue I believed him and I am in hopes we can resolve sooner than later... the point is it is easy to accuse and demand without knowing all the implications - Robby based on our conversation today I am reinvigorated in believing that the Hauk family will stand behind their product and do the right thing. A telephone call goes a long way with some people followed by true action!

    View from covered patio.
    Brad R.

    Hauk Custom Pools does great work at a competitive price! We had Tim Ryan as our sales guy and he did an excellent job at customizing the design to fit our needs as a growing family, as well as being able to maximize the design features within our backyard space. He was able to incorporate existing covered patio structure seamlessly into the pool/spa/kitchen/fire pit combo and we couldn't be happier. Tim was very responsive during the sales process and always made my wife and I comfortable during the entire process -- highly recommend Tim! During the construction phase, Sammy Trevino was our project manager -- he treated our home like it was his own, and was willing to go above and beyond to make sure all of our needs were met. While there were a few hiccups during pool equipment installation, gas line extensions into the fire pit and outdoor grill, etc., Sammy was always willing to hear our concerns and make it right. While we are extremely pleased with the finished product, I would highly encourage others to stay on top of their subcontractors and tie off regularly with your project manager. Ultimately, Hauk delivered above and beyond what was covered in the contract and was willing to make sure that we (along with our adjacent neighbors) were totally satisfied with the workmanship - from start to finish. Highly recommend Sammy Trevino as a project manager. We bid out Hauk against two other pool companies in the area, and we are so happy we chose them -- not only for the design they delivered which has transformed our backyard living space, but also for the high quality of material and overall workmanship!

    Stay far away. We've had plaster issues for years (since install) and nothing but excuses from Robby Hauk. He blames his vendors for all problems. His go to answer is that he no longer uses them, and we need to contact them for help. We paid Hauk, not his vendors.

    Brown and grey paver

    STAY AWAY FROM Hauk Custom pools. First off I'm not one to post negative reviews unless something is horrible. Hauk built our pool in spring/summer 2018. We had a few pavers than needed placed as they were chipped, no big deal. Then the diving board almost fell into the pool as they did not create a deep enough and solid enough pad for it to sit on, this was fixed. Then during 2018 we began to see settlement of pavers on one side where there was a deep trench dug. I asked for this to be re-leveled and was told to wait 6 months so that it would settle out. So in January of 2019 I began the long process of communicating with Hauk to relevel pavers. In January of 2020, they releveled a small area and areas where they broke pavers during the releveling they replaced the grey pavers with brown ones. Robbie came our reviewed the situation and said they would fix things. Now today after two more paver companies coming out to look I am told they won't fix or change anything. So good luck on any warranty work from Hauk.

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    Page 1 of 2

    Ask the Community - Hauk Custom Pools

    Review Highlights - Hauk Custom Pools

    Tim, the designer, helped us bring our vision to life, while Trent, the project manager, kept everything running smoothly and on schedule.

    Mentioned in 5 reviews

    Read more highlights

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    GP&A Pool Services

    GP&A Pool Services

    4.7
    (30 reviews)

    I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!

    We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

    Prestige Pool and Patio

    Prestige Pool and Patio

    2.2
    (68 reviews)

    We had a terrible experience with Prestige Pool and Patio staining the stamped concrete around our…read morepool. The first job was done poorly that it had to be completely redone. Unfortunately the second attempt was just as bad- if not worse. After the second job, we tried repeatedly to contact the company about the problems, but could not get any response for over six months. The finish now looks wore than it did before the original work was started. We are now forced to another company to fix the mess, which is going to cost us thousand of additional dollars. Extremely disappointing experience, poor customer service. I would not recommend Prestige Pool and Patio for stamped concrete staining work.

    An Endless Nightmare -- Please Read Before You Sign Anything With Prestige Pool…read more I'm not someone who posts reviews. But after months of sleepless nights and feeling completely helpless in my own backyard, I owe it to every hardworking family to share what happened to me. If this stops even one family from going through what we have, every word will be worth it. In October 2024, we signed a contract with Prestige Pool for a pool and deck -- nearly $250,000 of our family's hard-earned savings. We trusted them completely. That trust was a mistake we are still paying for. Their contract is designed to make you helpless. You must pay in full before the plaster -- the final step -- yet you cannot test a single pump or filter until after it's done. You hand over hundreds of thousands of dollars completely blind. When I raised this, no one cared. They already had my money. They made written commitments and then denied them. Drainage approved by email by both the project manager and account manager? Suddenly "emails don't count." At 92% paid, I was trapped. They made me pay extra for work already promised in email. I had no choice. The moment the final payment cleared, I became invisible. I called and messaged my project manager Cody every single day. The response was always silence or "I'm looking into it." Three months have now passed. Not one person from Prestige Pool has knocked on my door, picked up the phone to ask how things were, or sent even a courtesy message asking if I was satisfied. Not one. The plaster they installed has visible stains -- and they still haven't fixed it. It's March 2026. I cannot use the pool, afraid they'll blame me for the damage and use it as an excuse. The lights on my deck were installed wrong -- and their solution was to make it my problem. I paid for premium FX Luminaire deck lights with separate zones. The electrician installed them incorrectly. After months of daily follow-ups, Cody finally gave me his answer: why don't you just buy the missing parts yourself and hire someone to fix it? I had already paid for this. In full. The mistake was theirs. But their answer was for me to spend more of my own money to fix what they broke. I was speechless. The firepit moment is the one I will never forget -- it should have been completed before the plaster. It wasn't. Months passed. Finally, in February 2026, Cody showed up. He brought a $5 bag of rocks from Home Depot. I almost accepted them -- until I read the label on the bag. It said, clearly and explicitly, do not use in a fire pit. These rocks can absorb moisture and explode when exposed to fire. When I pushed back, the rocks were replaced with a cheap bag of lava rock from Amazon that looks completely out of place. Not the glass rocks I was shown in the showroom when they were selling me this dream. And when I asked why? "It's not in the contract." That sentence -- those five words -- is the answer Prestige Pool has for everything. It is their weapon. A $100 garden hose reveals their true character. The crew used and mishandled my backyard hose during construction. Cody promised to replace it -- first saying their Home Depot account was blocked, then in January promising to sort it, then finally telling me nothing was wrong and he wouldn't replace it. If a man cannot keep his word over something this small, ask yourself -- this is the person Prestige Pool puts in charge of your life savings. Volleyball accessories paid for in October 2024 were delivered today -- March 2026. Five months of monthly follow-ups for something already paid for, with zero apology. And over all this, I experienced racial discrimination. I don't say this lightly. I say it because it is true, and because no one -- no matter how much money they spend or where they come from -- deserves to be treated as less than human. I have every message, email, and photo documented and ready to share. I just don't want another family to feel this helplessness, this betrayal, this grief of watching something, you worked years for, become a source of pain.

    Texas Native Aquatics

    Texas Native Aquatics

    3.5
    (26 reviews)

    Amazing customer service, very responsive and friendly. I would highly recommend…read more When I thought there was an issue with the service he came out , no questions asked and made sure everything was working properly. Everything turned out okay but the fact that he took the time made me feel better.

    I will never see the name Texas Native Aquatics and not relive the trauma they have caused. Let me…read moretell you about it. The previous owners of our home did not care for the pool, so after many years of trying to find the right person for the job, we thought Ryan would be our savior; boy, were we wrong. Things started off great! My husband found him on YELP with a high 4-star rating back in December 2024. Ryan was eager and appeared excited to bring our pool back to life. Ryan and Team started working on our pool February 2025. I mean, this guy is over communicating at this point. Keeping us updated on when they were coming out to the house and what materials were being purchased & so forth. We were indeed pleased. Our first biggest mistake, we paid him in full in April 2025. Ryan immediately stopped accepting our calls and stopped replying to text messages. We were out of $12,000! Thank the Lord we paid with a CC, so we took it up with our bank, but it wasn't easy. In June 2025, we were told by our bank that Ryan submitted pictures of a completed pool---claiming it was OUR pool. As a result, the ruling was ruled in Ryan's favor, not ours. We were in complete shock; utter devastation. FULL TRANSPARANCY POST NEXT: The stress was unimaginable. I stopped eating, my hair began to fall out, and I was so filled with anxiety, I could barely work. Texas Native Aquatics put such a severe strain on our lives, but my hurt turned into anger, AND WE FOUGHT BACK. We were not going to accept this! We took even more photos and gathered even more text messages to prove our case. It took hours upon hours to put the evidence together, but the hard work paid off. The claim was reopened and TODAY, the bank ruled in our favor. Today is September 16, 2025, and our pool is still unusable. It's been drained for 7 months---which can lead to more serious issues. We've declined hosting family events, friend get-togethers and birthday parties for our nephews all due to our pool condition and the pain/suffering Ryan Williams has caused. Feel free to visit his google and yelp page---as you can see, we are not the first to write about being taken advantage of. And as of recently, his ratings have declined. I am truly fearful for this guy because if he continues this type of practice, then he might end up working for the wrong client and he will be out a lot more than he is now. Lucky for him, he got a nice couple I ABSOLUTELY DO NOT RECOMMEND RYAN WILLIAMS AND TEXAS NATIVE ACQUATICS.

    Hauk Custom Pools - poolservice - Updated June 2026

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