Avoid. Avoid. Avoid. Assigned by AHS. Took them 4 days (count em) to call and schedule an appointment. When I tried to call to call Tiffany Pina back at (520) 809-5772 it went directly to voicemail and of course the mailbox is full. I texted them. Eventually called and said I had to pay cash in advance for any parts ordered. Huh? This sounds like a scam waiting to happen. No reputable facility treats customers like this. Pay cash. My word against theirs. I called AHS explained everything to them, awaiting for re-assignment to someone else. I have already paid my copay and got ugots in return. I read more

This was a claim through AHS. Phil and Phil Jr. were great. Fast, efficient, cleaned up the area completely and had my dryer humming in less than a half an hour. It took awhile to get the parts in, but other than that they answered my calls and came once the parts were in. Great job!! read more

Mr. Diaz was extremely professional, honest, on time, explaining the problem with my dryer as he diagnosed it. We have 2-10 Home warranty and am happy to say this company did not disappoint and glad they sent them. We will definitely be recommending to friends and family. read more

STAY AWAY!! Owner came out for a dishwasher repair. Said he needed to order a part, a month later I called him and he hung up on me. Very unprofessional I called another company and they said they didn't place the motherboard on the dishwasher and that is why it broke again but they charged for it. Had it fixed by another company and have not had any issues. Owner is unprofessional, rude, lacks customer service, and mostly doesn't fix the job correct. read more

This was a claim through American Home Shield. Our washing machine broke down. Philip was very responsive and did everything in his power to do right by us. We had to wait several days for parts, and then another couple of weeks for more parts. Philip was able to squeeze us in every time to make sure we had a working washer as soon as possible. read more

Avoid this company at all cost, they dont keep there appointment, they send you text messages pushing your appointment back with laffable exuses. They were refered by American Home Shield. The previous negative reviews for this company sound almost identical to our situation, Save yourself the frustration call someone else. How is this company is still in business? read more

I was referred to Filipe at Diaz and Sons from another repair company that didn't repair broken bearings on a washing machine. He got me in within 24 hours and repaired my non functioning washing machine in 1-2 hours. He explained the issue to me and showed me the bad parts. Considering the amount of work he did I thought the price was very fair ($275). He also fixed my broken stovetop light for $50. He's honest, fair and competent. All of which are missing in a lot of Tucson businesses. I would totally recommend Filipe. read more

Diaz and Sons - Fixed stovetop light! - Appliances & Repair Near Me - Tucson, Arizona

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Had Diaz & sons (Felipe) to come over and inspect our dish washer problem (per home warranty referral) ,the moment I heard only cash was a red flag ,looked at my dish washer. Tell me what the problem might be, sets a date to come back and fix it 2 days later (on a day they dont work ,saturday) ,only to received a call from the warranty rhat wont be able to repair problem because according to these gentlemen my machines have been misused and abused ,we probably run it 3 or 4 times in 2 years . We take really good care of our stuff ,everything is in stellar conditions, just an FYI. I felt misled, unprofessionally treated, paid up front for service call in cash ,I said u havent even done anything ,he said service call fee must be collected so i paid . I'd never trust anyone that only takes cash to begin with as a form of payment . Point is ,if there was anything to be discussed about potentially not being able to have the repairs covered by warranty, I feel like should've been told about it right there and then and not set up an appointment to comeback and not really comeback ,pretty shady if you ask me ,plus didnt bother to cancel appointment, rather have the warranty scammers called and told us the news, warranty company htw is 2-10 home warranty ,careful out there ..thanks read more

If I could give zero stars I would. Diaz and Sons was assigned to us through American Home Shield for a broken washer, so we did not have a choice. The previous negative reviews for this company sound almost identical to our situation, so no need for me to go into detail. Avoid this company if you can, for all the reasons stated previously. I cannot understand why American Home Shield continues to contract with this company considering such low reviews. read more

I have 2-10 home warranty company and they recommended Diaz and sons i tell you, they are super great people really professional specially Phil Jr. His awesome very good customer service takes pride on his work and really informative if you have questions he answers them with no issues i really recommend this company to everyone, I'm super satisfied with their work thanks Phil Jr! read more

Had a stove leaking gas and Diaz and Sons responded within the hour on a Saturday. They were very professional, found the problem, helped me order the part and all within the day. If you need help they are your company read more

American Home Shield assigned our project to Diaz and Sons. We got a missed call at 6 am . Husband called back several times over the span Of a couple days and no response. American Home Shield called and no response yet voice mail says hours are 8 to 5. After leaving a message to not bother returning our call I get a call again at 6 am. You don't call people at 6 am and then are unreachable any normal business hours. Inexcusable! read more

If I could give a negative number, I would. They came out on 11-14 to look at our dishwasher that wasn't working. We called through the home warranty company. He took cash of $70.00, said he needed to order a part. Finally he sets up an appointment on 12-24-19 at 10:00 am to come out and fix the dishwasher. He never showed. Didn't bother to call. Finally my husband was able to get ahold of him by text. His wife had other plans for him and he wouldn't be able to make the appointment. No mention of when he would re-schedule. Needless to say, we had had enough and called the home warranty company to complain about the service we were not getting from Diaz and Sons. They sent another repair company out and the dishwasher was fixed in less than 10 minutes. A switch had gotten loose and all he did was check that and it started working. I do not know how Diaz and Sons stay in business with this kind service. read more

We are American Home Shield customers, so we didn't have a choice on which contractor to use. The contractor did not return calls, was late or no-show for appointments, causing us to be without our dryer for more than 2 weeks. He had to come out a second time to fix some wires he left loose. Now, a few weeks later, the same problem is back and he is not returning calls. Very unhappy with this service. I'm surprised they can stay in business. read more

I contacted them and they came over, fixed my refrigerator quickly and for a reasonable price. If I ever need another appliance repair I will be sure to contact them. I am very pleased with their service and professionalism. read more

We have American home shield, and they called to make the appointment, then later that day they called again to set it up the next day. The next day came and they gave us a time window and never called or anything. This was just disrespectful and a waste of time. Now I request a different company to come out. read more

I have a really old glass-top stove that has a large and small burner combo on the front right. The large burner had stopped working a long time ago and I was afraid of the cost to fix it. After over a year of dealing with it, I Yelped appliance repair shops and found Diaz and Sons. Filipe came and tested the burner and determined it must be the switch that needed replacing. When he opened up the back panel to replace the switch, he also found a loose wire connector. He fixed the switch and replaced the loose connecter (no extra charge for the extra fix) and now my large burner works perfectly! Huzzah! And the best part was it came in under $160! Whew, no breaking the bank on this one. Thank you, Diaz and Sons! read more

I definitely recommend Diaz and Sons. They showed up and fixed my dishwasher problem fast! I was very impressed.

Absolute theives.Do not use this company. I was referred to diaz and sons through 210 warranty plan. FELIPE showed up,diagnosed the dishwasher,said he would order the parts,took cash only.He immediately cashed my check at the cash station and never returned my phone call or repaired my dishwasher. read more

wow what horrible customer service. Our home warranty insurance sent them over for dishwasher drainage issues last week. We had same issues again so i called our hoe warranty who told us to contact Daiz and Son. i did and we set appointment for Monday 11am. No show or call, when i called on Tuesday to ask what happened. The gentleman on the phone was rude and told me to contact my home warranty. someone needs to take customer service classes. read more

Daiz and Sons came to check on refrigerator then charged me for parts and keeped giving me the run around 3 weeks past still telling me its on back order asked for my refund and still wants to give me excuses and cussed me out called the dad didn't offer to fix said you have to deal with my son since thats his area dont ever call or use them they are scammers . read more

A few months ago we had a problem with our washing machine we are customers of 210 homebuyers warranty they referred us to Diaz and sons.They came over to assess the situation told us that they would order some parts for us. we paid our $70 and we never heard from them againtried to call left many messages with them no one returned our calls no one got back to us. We had to call 210 homebuyers warranty to have them send out another person to then explain to us that our washing machine cannot be fixed and needs to be replaced. The second company that came out they were so nice, the man that helped us told us that usually companies don't want to replace the appliance because it looks bad for them in the eyes of the warranty company that their contract through because they couldn't fix it. So with that being said I'm pretty sure that they're just a bunch of scammers. There are other reviews to backup exactly what I'm saying. read more