This a complaint to the repair company regarding an ongoing, unresolved refrigerator issue covered…read moreby American Home Shield (AHS). I have not had a properly working refrigerator for over 23 calendar days. The refrigerator has had multiple service visits (since 5/3/26), including replacement of a filter drier and thermostat, but the issue persists. Problem worsening & safety concerns: The appliance is now experiencing extreme temperature spikes (up to 100+°F in the freezer), emitting steam and a burning plastic smell, raising concerns about a potential fire hazard and health risk. I have asked for detailed service records from each visit to provide to AHS for warranty processing. I am dissatisfied with the lack of progress and requests escalation. I have been without a reliable refrigerator for over 3 weeks and has spent over $400 out-of-pocket (warranty premium, service call, and a temporary mini fridge). I am concerned about the lack of documentation of past work and diagnosis or recommendation for replacement (for AHS). I hope somebody will read this and consider it urgent. I am frustrated, am emphasizing safety risks, financial burden, and repeated failure to resolve the issue. Please consider accountability and escalation. Documentation of the issue thus far: 1. On 5/3/26 I made the request for a Frigidaire Refrigerator -Model LFTR1814LBD -Mfg. in 2013 -It is a top-freezer model that has an 18.2 cu ft. capacity 2. The technician replaced the Filter Drier on the first visit request between 5/3 to 5/14. 3. The problem persisted after 5/14/26. 4. The technician came back and replaced the thermostat on 5/19/26. 5. The same day the technician replaced the thermostat, the temperature in the freezer spiked drastically to 72-76 degrees in a matter of 5-10 min. 6. The same day as the temperature spike, we noticed that very warm air was circulating within the freezer. 7. There was also a terrible smell of 'smoke' that resembled something akin electrical short around 5 PM. It was alarming and we were afraid of a fire hazard. 8. An appointment was scheduled for 5/22/26. The Repair company told us to plug the refrigerator back in so that the temperature was normalized for the technician's upcoming troubleshooting visit. 9. The fridge was unplugged immediately from 5/19/26 at 5:15 PM until 5/21/26 at 1 PM. 10. After the refrigerator was plugged back in the following temperature fluctuations were noted (F = Freezer, R = Refrigerator). [5/21/26, 1:33 PM, Normal Dial position in the Freezer and Refrigerator, F = 7 degrees, R = 36 degrees.] [5/21/26, 7:32 PM, Normal Dial position in the Freezer and Refrigerator, F = 4 degrees, R = 41 degrees.] [5/21/26, 10:28 PM, Normal Dial position in the Freezer and Refrigerator, F = 6 degrees, R = 47.7 degrees.] [5/22/26, 6:05 AM, Normal Dial position in the Freezer and Refrigerator, F = 1 degrees, R = 36 degrees.] [5/22/26, 10:45 AM, Normal Dial position in the Freezer and Refrigerator, F = 71 degrees, R = 47.5 degrees.] [5/25/26, 10:41 PM, Normal Dial position in the Freezer and Refrigerator, F = 84 degrees, R = 57 degrees.]** (NOTE** overnight the freezer spiked to 84 degrees, and the refrigerator spiked to 57 degrees; instant read thermometer logged 125-degree air flowing into freezer at 6 AM on 5/26/26). 11. I have evidence of the huge temperature spike. 12. The technician scheduled to come back, 5/22/26, between 12-6 PM. -I was concerned about the huge temperature fluctuations now and the perceived fire hazard. -I do not want the appliance to catch on fire. -I understand that refrigerant can be flammable. -My major concern is the time I have had to invest as well as money too. -$200 for a mini fridge so my food would not spoil -Out of pocket I have spent over $400 (includes insurance premium and service call charge) 14. On 5/25/26 two repairmen came and replaced a thermostat in the freezer. -The issue has not been resolved -Video is available -A recall request was requested on 5/26 I have not had a properly working refrigerator for over 23 calendar days. ----------- Happy One-Month Anniversary. Unfortunately, there is nothing worth celebrating. It has now been approximately one month since your company determined that my refrigerator could not be repaired, yet I am still without a reliable appliance and without a resolution. Based on the technician's findings, your company should have contacted American Home Shield's Authorizations Department and submitted the necessary recommendation for replacement weeks ago. Instead, I have encountered delays, inconsistent information, poor communication, and a complete lack of transparency regarding the status of my claim. What is most frustrating is that this appears to be a straightforward process, yet after a month of waiting and repeated attempts to obtain answers, I am still in limbo with no explanation for why the required authorization has not been submitted.

To Whom It May Concern,…read more I am submitting a formal complaint against AZ Repair Services (AZA Services), owned by Mr. Dogdan, and 2-10 Home Buyers Warranty, who contracted this vendor, for failure to repair or replace our refrigerator in a timely and effective manner. Key Facts: * November 20: Service request opened through 2-10 Home Buyers Warranty for a non-working refrigerator. * AZ Repair Services replaced the compressor. The refrigerator did not work afterward. * Technician Andres stated his supervisor, Mr. Dogdan, said this was "normal" and to wait. The unit never functioned. * The claim was closed without resolution, requiring a new claim despite failed repairs. * Nearly a month later, AZ Repair Services replaced the electronic control board. The refrigerator still did not work. * The condition worsened: no cooling, no water dispensing, loud shaking noises, and eventually no power. * The technician stated a request would be submitted to replace the refrigerator. * January 16 2026: I was informed that instead of requesting replacement, Mr. Dogdan submitted another request to replace the same failed parts again. Outcome: * My family has been without a working refrigerator for over 2 1/2 months. * The vendor failed to complete the service or provide a resolution. * The owner did not return calls. * Repeated major part replacements were unreasonable given the refrigerator's age (approximately 15 years). Accountability extends to both AZ Repair Services and 2-10 Home Buyers Warranty for continuing ineffective repairs and delays. I have four active 2-10 policies (three rentals and my primary residence) and have been a long-term customer. This experience reflects poor contractor oversight and lack of urgency for a significant household hardship.