We love Dibellas subs for our work lunches. We recently ordered a sub tray and salad. Was excellent customer service, food and quality. The sub dressing is AMAZING. Definitely recommend!! read more

This review is solely for the food as I have only eaten the food take out. I have never dined in. Now that that is out of the way: This is one delicious sub! I am a traditionalist when it comes to my subs and I like that these subs are pretty basic. Nicely cut tasty deli meat, delicious cheese, and fresh bread. There are a variety of toppings that you can include and you will end up with one delightful sub! I also have to mention the pasta salad. I normally don't get too excited about pasta salad but Dibella's is something special. The Italian dressing that they use in it is just perfect and the olive and pasta combiniation is really great. Dibella's has been very consistent each time I've gotten the pleasure of tasting it and I would definitely recommend their food! read more

I come there weekly for dinner, usually in the mid-noon/early evenings after leaving from the office where i work a few blocks away. Because of the pandemic, i started utilizing the online order option, but because it wasn't working the last few times recently, i simply came in to place my order. However, the last couple of times during my visit, i inquired to an employee about their online services being down. There was a brownish/blonde haired caucasian female employee by the name of Ashley whom seemed to have bit of a southern accent or country withdrawal that had a very smart mouth and nasty remarks when i would ask if they were aware of the situation and claimed "she doesn't get paid enough to worry 'bout allat". It was very unprofessionial and i wont be returning there anymore because of Ashley. read more

I liked the cheesesteak sub quite a bit. The wait seemed longer than I expected, but it was worth it. The sides and pickle were good too. I would come back. read more

So I stopped into my local DiBella's for lunch on Sunday thinking why not get a sub. When I get to the counter to order my food it's the manager who take my order so I'm thinking I'm about to get premier customer service, that however is not what I got. The lady was misleading and unhelpful, I asked if the steak was apart of the build your own sub option to which she replies everything is apart of it. So I order a large and started to name the meat that I want on my sub. She stops me and tells me that I'm not allowed to add extra meat to my sandwich. I was confused because I just asked her if I could build my own and she said yeah. She refused to allow me to purchase extra meat. Giving me attitude and snarky and rude comments. I won't be coming back here again if the manager is unwilling to put customers first how can I expect the employees too? read more

I have never been to Dibella's so I thought I would try ot since I had a coupon. I ordered a small sub an hour and 15 minutes before pickup. I only get 30 minutes for lunch so I figured that was plenty of time to make a sub. I was wrong. When I got there I was told they were running behind and it would be about 10 minutes or so for them to get to me. I said forget it because that wouldnt leave me enough time to eat. What is the point of ordering ahead if your order wont be ready? So not only did I waste my time going there, I didn't get to eat lunch today. Wont go back. read more

Hands down best deli subs around! Godfather is crazy good. Fresh bread, top shelf meats, great condiments.

RUDE workers. I'll say it again. RUDE, disgruntled employees. They don't even make good sandwiches. It's really a shame, my family used to come here often. The last few times we went the subs have been horrible and the service has been even worse. I predict this location will be out of business within a few months. Never going back. read more

Very disappointed! Ordered a meatball sub. It was sub par (no pun intended). The meatballs were bland. The sauce was thick like a paste and tasted weird and the cheese was non existent. The sub was large. Unfortunately I ended up tossing out most of it. Too gross to eat. Plus their prices are outrageous. Bummer. read more

Walked in at noon for lunch, no line...great. Waited for about 5 minutes with none of the 5 people 'working' behind the counter acknowledging me or the two people I was with. Asked if they were open...no response. Waited for another 3 minutes...nothing. Went down the street to potbelly instead. read more

We tried this newly opened sub shop today, and wow! I had an excellent meatball sub - put Subway to shame - and Jen had the Godfather, which was tasty and very generous with the meat. We both got medium subs and had leftovers. Highly recommended! Oh, and great, homemade-like cookies to boot. read more

We are from the home of DiBella's so we LOVE their subs. This location is pretty slow and not the cleanest. The tables were dirty and when it's slow they could be clean. THe food quality is delicious! read more

Went in there on a Sunday late afternoon when only 4 people were in the place and 3 people behind the bar. Had to wait a long time before anyone took my order. Told the guy the 2 sandwiches I was ordering, but he said to just focus on the one, so I did. However, the one sandwich had grilled chicken on it, so when he heard I wanted the grilled chicken, why not tell the grill guy, but he didn't. He then proceeded to take a very long time to make the first sandwich, asking me to repeat much of the ingredients...oil or mayo, which kind of cheese did u want, did you say lettuce and tomato...uggh. How could such a young kid have such poor short term memory and if they do, why not write it down???? How complicated can it be, u have a paper with check boxes to check off the type of bread, type of cheese, type of oil??? Then I have to wait for the raw chicken to be cooked on the grill after the first sandwich took about 15 minutes to make - not a particulary efficient system. My husband actually came in wanting to know what was taking so long and I told him they were still grilling the chicken. Then once again, he took a very long time to make the second sandwich. I had asked for extra lettuce and sesame bread and as it turns out it was made with plain bread and did not have extra lettuce on it...grrrr (but had it to-go, so didn't notice until after we got home). And even after all this, if the sandwich was good I would've given the place 3 stars except I had asked how hot the hot peppers were and he simply said "they are sweet peppers dipped in a hot sauce", so I said to "put on a few hot peppers." As it turned out, my husband, who loves spicy food, was blown away at the amount of peppers on the sandwich and how extremely hot they were. He said it totally overpowered the sandwich and you could taste nothing else by the heat, even after he removed most of them, as there were little pieces remaining. And apparently this guy thought "a few" translated into a handful, especially if the sandwich maker knew (as he should have) how extremely hot the peppers were, why would he put so many on. I put one pepper in my sandwich and it burned the corners of my mouth...those kinds of peppers do not belong on a sandwich. If the sandwich maker was any good, or at least properly trained, he would've told me how hot they were and recommended the peppers be put on the side. It's too bad as the bread was MUCH better than the ones at subway and the cheese and meats seemed to be of a high quality, but after such poor service and those screaming hot peppers ruined the meal, we won't be going back. Too bad, I was hoping for a good sandwich shop, but just another lousy chain restaurant. read more

Cashier asked me to sit after taking my credit card and told he will give my order on desk... Was waiting for 15 minutes for sub and then he said they are still making.. But other people who came after me were being served. ... Chicken was ok nothing special but bread... Oh man it was like 2 day old... This was second time I came here and last... Done trying... 10 bucks for med chicken and small drink... read more

Bread was old and hard service was terrible. Order was screwed up. I like dibellas but the Mayfield location sucks. Go to Solon if you want a good dibellas sub read more

It's no secret that I dig DiBella's. All of their subs are tasty. But this place is SLOW. Don't order a sandwich hot or else you will wait a long time. And...there is no order tracking...you tell the dude behind the counter what you want and presto...the lady at the end of the counter where you pay for your sub asks you what you ordered. Huh? If you aren't smart enough to devise an electronic order tracking system, I'll tell you I ordered a kid's sub every time. Kidding...but seriously, get with the digital era. Even the clowns at McDonald's know what I ordered. "Old fashioned" shouldn't mean "antiquated" when it comes to food ordering! Penn Station has it all over this place in terms of taste, speed and order tracking. read more

Went there for lunch today with colleagues; and had the "Old Fashioned" sandwich, grilled, on sesame bread. Also tried their potato salad and it was delicious. The sandwich itself was also excellent. Really fresh and flavorful; and I agree with another reviewer who said that the "medium" size is really like a foot long! I could have gotten the small if I'd known; but lesson learned for next time! We were there around 11:45 and it was starting to get busy. The service was fast and friendly; and the manager was zipping around the dining area ensuring everyone was taken care of. I will def. be going back for more! read more

DiBella's has been one of my favorite sub shops for many years but this location disappoints be time and time again. I attempt to give simple instruction of my order and only 1 out of the past 6 times have they gotten it right. I have been served cold buffalo chicken subs, which is supposed to be a hot sub, on multiple occasions and returned the order until they got it right (sometimes twice in one visit). Today I ordered a large buffalo chicken sub with extra buffalo sauce and cut into thirds. When I receive it, the chicken is ice cold, the sub is cut in half (in my opinion the halves of a large sub tend to fall apart, so I order thirds), and there was so little buffalo sauce that I could hardly taste it. I even repeated myself at the end of the order just to make sure it was heard. I am very patient with the employees, but my patience is wearing thin with their carelessness. I don't think what I ask is difficult. These employees seem to be very unskilled incapable of simple instruction. Although I enjoy the DiBella's food chain and it is convenient for my lunch break to go to this location, I don't think I will be eating here anymore. read more

Stopped in for the first time tonight at the end of a long day. I really wanted to like DiBella's more, especially since they're close to me and they're a local place. I ordered the meatball sub and it wasn't the best I've had or the worst I've had. The meatballs were hot, which is good, but I got almost no sauce. Whatever sauce was there, I couldn't taste. The bread was good, enjoyed the cheese selection choices. Quite frankly, I enjoy they fact that they offer 3 sizes, but I shouldn't have to ask what the difference size wise was a small, medium or large. Just my thoughts, take it as your will read more

This place has terrible service. They can never hire people that have a brain or that can get your order right. I will never spend another dime at this place I can't believe someone would want to own a place like this. Also there bathrooms are never in service. read more

My boys love it! They split the Italian meatball sub and gobbled it up. I really dig the old vintage vibe and large booths. Only reason I didn't give a 5 star is that I cut out gluten and I would love for more places to offer GF options as well as vegan. I know that's not traditional for a place that opened a century ago but it would be helpful for modern day changes of diets (: read more

Food was ok - nothing special. We are seniors on a budget - first time there. Large Chicken Caesar sub and Large Streak and Cheese - $11.29 and $12.09. One drink $2.19 and one cookie $1.49 tax was $2.16 and we ate for $29.22. EXPENSIVE. read more

This place is gross. I found 2 different hairs in my sub. The workers are slow and inefficient. When I asked if they could refund me for the sub over the phone they became extremely rude. read more

I am always a fan of Dibellas. Having worked at one previously, I know what is expected of employees. I walked in with my husband to grab some food to go, only to find 3 workers behind the counter, none of them moving very fast & no one greeting anyone. The only person looking to be making sandwiches was a blond woman with her hair down- this immediately grossed me out as hair should always be tied back when doing anything with food prep. The 5 people on front of us looked annoyed & as if they had been there waiting for a while too. We left & both agreed to never visit this location again. Giving a bad name to a good game... read more

Just wasted 20 minutes of my lunch break waiting in line for them to tell me their machine is down and they can only accept cash. Smh

My fiancée and I go to DiBella's often and we are always satisfied with the food. The service and food are great and as soon as you enter you are greeted by the staff to feel welcomed. I usually get 'The Cowboy' which has always been good with the everything bread. The price is a little more expensive than say subway but is completely worth it. read more

I've been coming to this DiBella's for two years now. Every experience until today has been more than pleasant. The sub maker greeted my girlfriend and I, but my girlfriend said she was not ready to order. I walked up and said "I'm ready" and the worker proceeded to roll her eyes and walk over to the other worker and whisper something in her ear. She then came back and took my order in a very dry manner, as if there was an issue with me and my girlfriend. We were nothing but courteous when we walked up. She couldn't hide that she had an attitude, whatever it was about. She finished making our subs we and paid at the register. We then asked for a manager. As we were complaining about the girl's attitude to the manager the three workers gathered together laughing and staring at us. The manager insured us that she would talk to the girl, but her attitude was so off putting that we probably won't be returning to that store. I hope this is not the typical employee for DiBella's because her customer service skills were extremely lacking. You guys are sure to lose customers at an alarming rate if that is how they are treated in your stores. I hope you guys do better in the hiring process going forward and set a higher standard for the type of person you employ. read more

Not a clue. Busy Saturday and had 1 guy on grill. Watched them screw up 5 orders in a row.

Super slow, even after the lunch rush. Made our sandwiches wrong. Staff seemed poorly trained.

Sad, sad! This place has been open in our neighborhood for several weeks, and my wife and I decided to try it. Saturday, early evening, a fair number of people inside, not jammed, not empty. It seemed as if every one was waiting for their orders. The order taker must have been inexperienced as he spoke too fast to be understood. My wife asked what vegetables were offered in their veggie sub and was told "anything you want". When pushed for a more detailed explanation, all the kid came up with was "lettuce, tomato, onions, peppers". She chose the small tuna sub instead. I asked for "The Godfather", medium size, as it appered to be the house specialty. I asked for mine to be grilled as did my wife, who was told, "sorry, we aren't allowed to grill the tuna subs". My wife asked if they would just grill the bread..."sorry, not allowed". We waited for what seemed like an interminable amount of time at the cash register, until someone came to take our money. In that time, two or three prople returned their subs to the counter because they were incorrectly made (I think our cashier was busy correcting the above-mentioned mistakes). We went to find a table and passed over a dozen until we found a clean one (can you imagine?!). We both asked for the "everything" bread and we both liked it. There was what seemed like less than a tablespoon of tuna on her sub. My sub was so salty that there was literally no other flavor on it-I think it was in the meat. Neither of us finished our food and left both unsatisfied and very disappointed. We had both heard good things about this place. Either our location is an exception, or the world has gone mad. If you want a good sandwich, don't look here. Poor food and dirty tables...a dangerously bad combination. No second chance for this place. read more

very good subs and bread. never quite had a Dagwood as good as the one I got here. fresh baked glistening submarine with warm meats and fresh toppings. the staff was friendly and helpful and the store was clean. a good pick me up after election day depression. read more