It's Christmas Eve and we had absolutely the worst customer service experience I've ever had. We ordered a sandwich tray and paid for it up front to have it delivered. The time came and went for delivery. We had to call them, and when we did, they claimed we gave them the wrong address and phone number (we didn't, and the woman who took our order read back our information to us). At that point, they hung up on us. We tried calling back multiple times, and each time were told that they couldn't do anything. So now they have our money AND our food, and are refusing to give either back. They said a catering manager would call us in a few minutes (she didn't). I understand it's rough out there now, but there is absolutely NO EXCUSE to treat people this way. A man who said he was the manager (claimed his name was Terrance Carr) is the one who kept hanging up on us. We had to drive to the store to get someone to talk to us, and at that point the "manager" was again very rude, smirking like everything was funny to him. We have ordered our Christmas Eve tray from this location for years. We will never go back again. read more

I ordered sub catering for an event at a hospital. I placed my order in the morning with Curtis, he was very nice and helpful. I called back to move my order up an hour. Again, spoke to Curtis, again nice and helpful. I pick up up my order in the afternoon and Curtis helped me pack my car. It is two days later and I just received a voicemail asking how everything went. I am very happy with my experience at this location and will use them again. Great Job Curtis and DiBella's! My group loved the food! read more

I absolutely love this sandwich shop. Need a recommendation? Try the Godfather on everything bread. It is a wonderful flavor explosion. Service is fast and the employees are very friendly. read more

How do they stay in business? Food is awful and overpriced. I never see anybody in the parking lot now I understand why.

If you are tired like subways, I can guarantee this is the spot to go to. The subs are huge and delicious. The restaurant is clean and the staff is friendly. I love going here for lunch! read more

Good sandwiches. Sub-par service. The give-a-s$&t factor was low. Waited 5 mins for our sandwich maker to finish mopping the floor before serving us, we were the only two customers in the store. A second sandwich maker appeared from the back room and he was more helpful. read more

Yum! First sub I ate in years that actually tasted like a good Jersey sub :) The place was clean, and two out of the three servers were friendly...the other one began my order than disappeared leaving the two friendlier ones to finish up. I will return there if my subs always turn out that good. read more

I took my family to grab a quick bite to eat while traveling and was disappointed. We got there around 6 p.m. on a Saturday and they did not seem to be prepared for dinner. There was about 6 people in line in front if us and we waited for 30 minutes before we ordered. When we ordered, we found that they had run out of plain bread. The process of ordering and making our sandwiches took another 15 minutes so what we had hoped to be a quick meal turned into an hour affair after eating. It's too bad, the sandwiches were really good once we got our food but not worth the 45 minute wait. read more

Went to this DiBella's as Chipotle's BOGO promo today made me think DiBella's would be quick and good service. When I walked in, as I had guessed, there were only four patrons(eating), and no one in line. I stood by myself in line as multiple employees behind the counter walked past me, and eventually went into the back. Zero service. With no one to even address I called the store as I drove away. The Manager on duty at 3:30 June 10 could not have cared less, took no accountability, and offered no apology. Gotta love a manager with zero accountability for his staff. The bottom line is that there are soooo many places right by this DiBella's, so why take a chance by even going in. Eat somewhere else, please. read more

I love this place I go their all the time not anymore their workers need to do a little less talking and a lot more working every time I go here they make my sub wrong like you write the shit down don't you know how to read read more

I was very dissappointed in my one takeout from this sub shop. The meats had an "off" taste, as if they had been kept out too long. Pitched it before I got sick. No second chance for this place. read more

subs are great service sucks - don't know what's changed in the last few months but the wait time is now painfully slow - I'm talking 10 mins for a basic sub when only customer in store - didn't use to be this way read more

I used to be a big fan of this place. I have been going there for years. Service can be slow but the food was good so I put up with it. I get to Mentor a few times a month on business and this has always been my hang out. Lately, service has been declining along with the quality of food. A few times, the bread was very dry (multi-grain ones at least) and food quality was inconsistent. I get oil dressing and sometime it is soaking wet and sometime not enough, making the sandwich every drier. The worst part of it is the service. Slow speed is a given these days no matter what time it is. I stopped by last week around 3 PM and I was the only one there. The guy behind the counter acted like I was such a burden and slapping on the ingredients every time I asked for additional topping other than lettuce and tomato he offered. Unbelievable customer service I got with an attitude for years of loyalty. I am done going to DiBella's. read more

Horrendous service. Employees mumble, watch you stand there waiting to pay without ringing you out, rang me out for a meal and then left my sub on the back counter and didn't give me my drink or side.... Then proceeded to yell about taking smoke breaks and failed to apologize when we nicely asked if they could hand us the things we paid for. Seriously will think twice about going back again, which sucks because the food is usually pretty good. read more

Just your average sub. Service very slow and not friendly at all.

This evening I visited Dibella's Subs on Reynolds road around dinner time. Upon arrival I was greeted by a great big sign, boasting: "GET ANY SUB AS A SALAD!" Accompanied by three beautiful photographs of salads. As I approached the sandwich line I was greeted by an extremely unfriendly employee who seemed unnecessarily put off by my asking for a salad. Her response being, "it'll be five minutes" accompanied by a dramatic stomping-away-routine. When she returned about three minutes later with a bowl full of lettuce (a task which I cannot imagine would ever have required five minutes to complete) she proceeded to treat me like an idiot as she rushed me through my order (even though there was only one person waiting in line behind me), denying me the opportunity to get any meat on my salad, and forcing me to get roasted red peppers against my will instead. Additionally, she looked at me as if I had spit on her mother when I dared to ask what kinds of cheese they carried. As she carelessly threw my salad down on the counter in front of me, her final words were "we don't really do salads here, we're a sandwich shop". In conclusion: Terrible customer service. Terrible false advertisement. Terrible salad. Will not be returning. read more

I went to DiBella subs and it was good... well at least my sandwich was good. when we got home my brother and my mom got food poisoning. but I didn't because I just got a sandwich that had lettuce turkey and cheese on it. also the lady was talking so fast I could barely understand her. read more