I ordered a sub that was listed online with specific ingredients. When I ordered the sub by name, they had no idea what was on the sub. I had to tell them how to make their food. When I got home, it was wrong. I called the manager and she started arguing with me that ingredients are not online. How would I know what was on the sub of it wasn't online? A mistake is aggravating, not owning the mistake and I don't go back. Go to Wegmans. Same sub but cheaper read more

Dibellas is the best sub you can get in rochester. Hot or cold you can't go wrong. My favorites are the god father or the cheese steak. Their bread in my opinion is the best sub bread you can find anywhere. GET A SUB AND ENJOY. Also, download their app and you get 50% off your first order. If it's a large order you can save a good amount because I think it's up to $100 order so you can save $50. read more

Meet my wife for lunch one afternoon and this location was very quite which is nice. The staff was very friendly and the subs were great. The meatball sub I had was good although it wasn't that hot. I always complain that when I get a meatball sub it's too hot and i have to wait my lunch time waiting on my sub to cool. This time it was lukewarm and the cheese wasn't hardly melted. Oh well. It won't stop me from getting it again. I need to add the bread here is amazing! I swear I'd eAt just the bread with no filling. read more

Dibella's was offering a promotion, purchase a medium or large sub and get a small for free. I though "what a great deal! I can order a hot sub for dinner tonight and get a small cold sub to throw in the fridge for lunch tomorrow!" I ordered curbside (I walk with a cane and getting out of the car and walking somewhere is a more complicated process, so curbside is a lifesaver), but when I arrived in the parking lot at the time they said it would be ready I had to wait for almost 10 min for them to bring my food out. Then I drove straight home (-7 min). When i got home I discovered: a) I had not received [but ordered and paid for] a bottled drink; b) they had made the wrong sub a small and the wrong sub a medium; c) the "hot" sub was cold; d) the hot sub had bacon (I'd ordered NO bacon). There's another Dibella's not too much farther from my house and I'll be going there from now on. read more

employee tried to hand me a sub that had been given to the wrong person, taken out of store, and brought back in...wow

What can I say about DiBella's that hasn't been said about America. It's both diverse and a feast for the eyes. DiBella's has style, I often find myself looking at the decor and admiring it. It does what Applebee's doesn't. The decor fits the image of the establishment. 50's old fashion sub fun. They are constantly adding new specialty subs, that sounds and are delicious. The standard menu is frickin awesome as ever. If you're counting calories don't eat here. A medium sub is short of 1,000 calories. A full one? Forgetabouti lol If you want a sub the size of a small child, made to order with delicious and fresh ingredients. Call me, and let's go to DiBella's read more

A nice location with lots of seating. We ordered a couple of small Turkey subs and they made them quickly. The high quality meat and the excellent crunchy sub roll is what makes this one great submarine sandwich. The place was nice and clean and they had old fashioned music playing. Free WiFi too. read more

I wish I lived closer to this establishment. One of the greatest Italian subs I've ever had. Seriously amazing and holy cow, huge. Would eat here every week if my doctor allowed it and I lived nearer. Thank you DiBella's for ruining ever other sub I now try to enjoy. read more

It was my first visit to this location (E. Henrietta Rd., Rochester NY). I made a catering order, for the same day. The order was ready on time. They helped me carry it to the car. I was very impressed with the professionalism and courtesy of the various employees I interacted with. read more

Great sub erratic service. The sub maker was unfamiliar with what cut in thirds meant forgot the horseradish and when we went back for horsey mayo was unable to distinguish it from regular mayonnaise. She did make up for this by giving us an excessive amount of roast beef which was greatly appreciated even if she did put it all on one end of the sub. read more

Good choice of toppings, spreads, and breads; affordable prices. Their bread quality needs improvement though. It was stale, too hard for my taste. read more

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I love DiBella's and food wise I don't think you can go wrong at almost any store. The food was good, but this locations customer service and processes are the worst by far. I usually don't try to write negative reviews especially when the food is good. But this place is consistently extremely poor. I have been in 3-4 times at this location and only once was the service ok. It points to poor management. If there is any. Attitudes are super poor (and that is from someone who lived and worked Long Island, Brooklyn, Queens, and the Bronx for 10 years). Call in orders put as priority, food slammed into the counter and just left there (not even our order). Improperly made orders, and 15-30 minute wait to make a sandwich!? After having to stand in line for 10-15 minutes without even a nod or acknowledgement before you even order? 40 minutes get an order? And to get it wrong!? I hate to see what it is like when it is actually busy! Management, get your act together! Work with your workers, set positive examples, don't accept piss poor attitude. If this is a Franchise, DiBela needs to check it out and fix this store! It is giving you a terrible reputation! read more

Great subs, but horrible service. Waited for 5 minutes while no one was in. The person wipes all the tables and seats just making a mess. I had wipe it again just to set down. The subs a 5 star Service 2 star read more

I needed food for an impromptu office meeting. I only had a about an hour to get lunch, but I was able to order a few large subs cut into 1/4s and some salads and they were perfect. I ordered on line and everything was ready when I got there. This was the East Henrietta Rd. location. read more

So I forgot my lunch for work. It happens. I needed a place to quickly make me some food so I could eat and get back to work. This Dibella's was right around the corner from the building I was doing training in. I ordered online and I'm pretty sure that the sub was ready before my time picked! As I was stopping in to get my sub, a GrubHub guy cut me in line and shouted at the employees the name of the order he needed. One girl, completely caught off guard, helped him and left me there standing. I had been there two minutes already. Another worker saw the whole thing go down, stopped making a sub, and came over and asked me for my order's name. I was so impressed! Amazing customer service and team work when dealing with a apparently rude individual. If I am ever in training near here again, I'll be back! read more

I've made the mistake of coming to Dibella's a few times and each time have left extremely underwhelmed (other visits were at different locations). When a chain of subshops is not even marginally better than Subway (which probably uses fake, chemical-infused products) then you know it's not good. For the life of me, I don't understand how this chain has managed to expand to so many locations and remain in business when their basic product - a sandwich - is so meh. read more

Food and delivery exceeded my expectations. I've missed going to diBellas and am delighted they are delivering.

Best roast beef sandwich I've had in a long time. Rare, well-seasoned store-baked (I assume) beef, fresh sesame roll, with homemade potato salad, delicious! read more

This location is not what it used to be..it has definitely gone down hill regarding customer service. Some of the workers have no attention to detail and can't make a simple order correctly. read more

Loved this place, however they use grub hub for deliveries. Placed an order to be delivered to cancer center 7 minutes away. The driver called me 3 times to find the hospital, then never delivered the food or returned it to Di Bella's. Horrid experience. read more

I had been there before and had great service; this time however, I ordered ahead, got there at the expected time, and waited another 10 minutes for my order to be filled while other people who walked in after me had their orders filled while I was still waiting Not even a "sorry" or "oops" Subs were ok, except for the parts of the onion that aren't meant for subs (hard outside rinds) read more

A good sub always starts with the bread and the bread is always fresh and delicious ! The contents are just added flavor lol. Obviously I love bread read more

Everytime I order DiBella's I'm completely satisfied. I place my order online(which is a simple and quick option) and it's already conveniently waiting on me to pick it up while remaining fresh until I eat. They accommodate my special cooking instructions and just all around prepare greatness!!! read more

Thank you to DiBella's for the wonderful service we received on 12/15/2021 for a very large sub order for St. John's Home to thank our healthcare heroes for their tireless work and dedication to our residents. All of our staff members enjoyed the food and the order went through seamlessly! We would not hesitate to use your team again to support staff meals in the future. read more

DiBellas has the best subs and salads. The food is great and fresh and the service is wonderful. The delivery is right up there to. Fast and efficient. It's the only place to go for UBS etc. read more

Big ass mistake ordering food from these people. We ordered 2 subs. Pretty simple request. Received two different subs, wrong meats and both without any cheese or toppings. I get it, reading a ticket order is super duper hard work, but COME ON. When I called and spoke to the manager, I was told if I wanted the correct food, I would have to drive out there myself, their delivery guy was busy. Super Cool. Never again DiBellas, you asshats. UGH. read more

Always worth the drive out to henerittia for great subs and soup. My new fav is the cheese steak but I plan on trying them all!

"Even though we have DiBella's locally in the Buffalo NY area, we like to travel to this location at City Gate, Rochester. Rolls seem fresher and they always seem fuller! We shop at Costco and REI - so make a day if it! Thank you DiBella's!" read more

This was probably the worst service I have had at a DiBella's. The staff was annoyed that we ordered subs and kept passing us off to another employee. When we finally got someone to help us I got an exasperated sigh when I order a hot sub. We were going to order cookies but this location only had one kind and they looked burnt and were hard. I have been going to DiBella's for years and have always enjoy the experience and come to have certain expectations. I will not be returning to the DiBella's in city gate because the DiBella's standard is sorely lacking and is not at all present. read more

Dibella's in City Gate not only has the best subs around, but the staff is always very helpful and courteous. I was having a hard time ordering online to get the discount offered, so when I called in my order instead, the manager was kind enough to give me the online discount. Great customer service along with superb food! read more

Friendly staff. Usually I don't care for subs that are not toasted, but these were pretty good. There is a huge selection also. Reasonably Christ and they gave us coupons when we left. The place is pretty clean also. If you like Jimmy John's, but you're not a big fan of the owner of the company, try DiBella's.. read more

We have been ordering subs online for the last few weeks as a substitute for eating out during the shutdown. All was fine until today. We specified a time for pickup and have shown up promptly. Prior to today, the subs were perfect. Today, however, the subs tasted as if they had been made yesterday. Flabby lettuce and tomatoes. "Warm" mayonnaise that seemed suspect. My dogs were the happy recipients of the meat that was also warm and unappetizing. Probably not going back. read more

Food is good as always but the staff is pretty rude. I have came in multiple times and they have completely ignored me and turned their back to me while they finished prep work. A couple of the staff are super nice but 99% of them are not. The assistant manager has made subs for me and been super grumbly and pretty much plopped them in front of me and was super short. If there was a closer Dibellas I would go there for sure. read more

DiBellas is hands down the greatest submarine shop in all of the land. Whenever I visit from South Florida, I always make sure to fill my belly here. The portion size is enormous. I recommend the roast beef on sesame bread, with mayo, honey mustard, oil dressing, lettuce, tomato, extra onions and sweet peppers, light hot peppers, black olives, provolone cheese, and a chocolate chip cookie for desert! Yum yum in my tum tum! read more

DiBella's Subs - The calm before the storm - Delis Near Me - Rochester, New York

I used to love coming here when I was younger, not so much anymore. The service was uncomfortable, as if we were an inconvenience. I ordered my daughter's food with one person. After they handed me her box, they walked away. I waited another 2 minutes or so until a different person asked if I needed help. They made my sub but once again, as if I was an inconvenience. They handed me the sub and they all went back to chatting and making food while we stood waiting to be cashed out. One by one, they glanced up and ignored us. We ended up walking out. Normally I try to understand because i work in retail/customer service myself, but I've never been treated so poorly. read more

I went into the store for lunch today. I ordered a small sub with just steak and cheese. The manager who took my order was friendly and kind. I paid for my sub, and returned to the counter to wait for my sandwich. I returned just in time to hear the man who was making my sandwich stop employees walking by to tell them that the sandwich he was about to make was going to be "nasty" due to the fact that it had no peppers or onions or mushrooms on it. You don't have to eat it. You just have to make it. Keep your comments to yourself. I will not be dining at and Dibellas in the future. read more

Heard a lot about this place and went in for a sub today. I got the tuna and wasn't impressed at all. I've had WAY better tuna. I will try it again for a different sub. read more

There subs are really good, lots of condiments to choose from, prices are great. This particular location is huge it's really a sight to see. Honestly the golden standard of a sub shop in the Rochester area. Plus they sell there bread which is phenomenal. read more

Fantastic food and the staff is always kind. It does sometimes take a while to get a hot sandwich but they are always worth the wait. I am also a full time student on a budget and I can safely say that DiBella's is great food at a price good enough for a frugal college student. read more

pretty decent subs. like half the staff working was really friendly and nice and the other half was more standoffish but in general is was nice read more