My daughter purchased her first vehicle from here. Their fiance team never sent any information…read moreabout the first payment. I as her mother had to call them and ask where we make the payment to. My husband called them 3 times and left messages to get a lifetime warranty, we never received a call back! I will never do service here or promote business here. When we went in and picked out the vehicle my daughter gave a $100 deposit, when she went in and picked it up I went over her paperwork when she got home and realized they never credited her the $100 deposit! I had to call and get it credited back. How many people have they done this to? Poor business! Don't go here!

Not a good place to get your car fixed. They check things that they are not otherwise to. They said…read moremy rear brake bracket was broke all it was was was one of the adjustment slide lugs had broke everything in tack. They said I needed. Power steering fluid and tube. I did not need fluid and no tube was leaking estimated $1079.56 to fix and 4 hrs. It cost me to fix it was $15 and half hour they did get one thing correct o2 sensor was bad will get it fixed and take it somewhere else to get it inspecting for its life time warrenty

I am leaving this review to express my extreme dissatisfaction with the service and treatment I…read morereceived at Dick Huvaere's in Richmond . I have been a longtime customer, 9 years and 3 Ram trucks to be exact. I brought my 2021 Ram Limited for service and was met with subpar service from your staff. The issue at hand, my truck would not start and I would have to have it jumped in order for it to run. This issue continued over a period of time. I scheduled an appointment with Dick Huvaere's to have my truck serviced. My truck was in service for 5 days, only to be told that there were no mechanical issues with it, that my battery needed to be replaced. Therefore, I purchased a battery for my truck, which I should not have had to pay for. I was told by the dealership that any other additional issues, repairs etc.. they would cover the expense's incurred. Which they did NOT stay true to their word. Not even 2 weeks later, my truck would not start again, resulting in having it jumped once again. I have brought my truck to your dealership several times 3 to be exact, to have this issue addressed, but I have not received satisfactory results. The technicians were unable to identify the problem, and the issue persisted despite their efforts. This has not only been inconvenient for me, but it has also caused me to lose confidence in the reliability of my truck. I rely on my truck to get to and from work. I have been inconvenienced by the repeated trips to your dealership, which has lead to a great deal of stress and frustration. When I spoke to your staff, they were unapologetic and seemed disinterested in helping me. Despite all my attempts to have this issue resolved, I was basically forced to break my lease early, causing me more stress. I now drive a Ford. As a loyal customer, I expected a higher standard of service from your company. The current situation has not only tarnished my perception but also eroded my confidence in your ability to meet customer expectations.

We have been using Fred Grande for oil changes as life gets busy and no longer have time to…read morecomplete on our own. They are reasonably priced and very friendly! Actually was cheaper that what a neighboring (only oil) change place was. They are also honest which has us coming back. No trying to get us to do unnecessary repairs. Highly recommend!

Salesman Cody was great at helping me find a Maverick. No pressure or sales pitch. Went over things…read moreon truck before i drove off. Very satisfied with results...Garry Phillips.