I have a 2024 Mustang Dark Horse Mustang and it had a broken drivers side visor. Ray in Service…read morehelped me get the part replaced. This is my first experience with Berkeley Ford but it is a good one. Ray's can do attitude and let's get it done mentality really impressed me. The part was ordered. My car never even made it to service bay because he replaced it himself in front of me. So clearly he is a subject matter expert. It was a real pleasure. Ray Smith Moncks Corner

After a poor experience with a local dealer in Charlotte, NC, we moved our fleet to Dodge Ram for…read moretwo years. That changed after purchasing a Bronco from Berkley Ford--an absolutely outstanding experience. We have since transitioned our entire fleet back to Ford, and Berkley Ford is now the only dealership we will work with. Everyone there is a pleasure to deal with, from our representative Kim, to Adam the service manager, and Louie the owner. Truly top-notch service across the board.

Highly recommend anyone that has experienced issues with the dealer not honoring the advertised…read moreprice, file a complaint with the FTC, state attorneys general office, and SCDCA for violations of Truth in Advertising laws. Do not recommend purchasing from this location with their advertised price not being represented correctly on their listings, with "dealer installed items" being added to the price of the vehicle but not outlined on the purchase agreement. Bought a "new" old stock 2023 Grand Cherokee L in January. Unable to take delivery of it that same day due to a battery tester being down and would have to come back Monday to pick it up. I was not able to go pick the vehicle up with my wife, but she called me on the way home and told me something didn't feel right with the vehicle. It has been nothing but issues ever since we took delivery of the vehicle, it has now been out of service 45+ days. We could tell right away this vehicle was plagued with issues and asked them to take the vehicle back and give us back our perfectly good Mazda that had 0 issues. Of course they declined, and wouldn't you know it, look what they advertise: the advantage plan. Photo attached Apparently good business practices with customer satisfaction are not at the top of their list, otherwise they would have done the right thing from the very beginning. Will absolutely not recommend anyone to purchase a vehicle here. The service department has been absolutely amazing though, trying to fix this vehicle is not their fault, it had no business making it to the front line and being sold. It is a lemon. Blair in service is fantastic and has been in constant communication with me. Abigale, our sales person was also great, but working in a department that lacks ethics and integrity.

Was vehicle shopping since my car was totaled in an accident was shopping online found several i…read moreliked filled out some stuff at various car dealers they were the only ones who called me with info so i stopped by to look at a couple of vehicles i was interested in kyle was very helpful. kyle and was able to work out a good deal for me

Took my Jeep in for a nail in the tire to have it repaired. They put a patch on the over the…read morepuncture. Normal. They balanced the tire and put it back on and I paid and left. I looked at my tire they repaired and balanced. I saw a weight on the outside of my rim. It should be inside of the rim like most vehicles today. WTF that's improper work. I don't believe it.

Do not buy a vehicle from this establishment. We bought a truck there for $7,000 cash. A few days…read moreafter we got it the engine light came on. We had to get the entire front end and steering fixed less than a month later, and a month after that the engine went out. We tried calling on multiple occasions and never got a phone call back. Once we got the engine replaced, the mechanic noticed that bolts and parts had been removed. After the engine was installed, we found out the transmission was completely shot too. At this point we had invested so much we had no choice but to fix it. Long story short we have put 9,000 back into a truck that we paid $7,000 cash for. The man who owns this business is a complete crook. This will not be the last you hear from us. Please save yourself the grief and money and do not buy from them under any circumstances. Kassie Dawson

Guy stated one thing on the posting and then later it was totally different. He posted that the…read morevehicle had 140000 miles but when you searched the vin number the vehicle has over 2400000 miles. He lies.

I wish I could give this company no stars. First of all I arrived on a day the head owner was not…read morethere. The employee that helped me that day agreed with me on a price of a 2001 pontiac grand am. The employee also told me that I was allowed to take the vehicle to a mechanic to get it checked out. It was near closing and I told him I would be back the next morning to take it to AAA. It was all great and I felt comfortable until the next day. That next afternoon the head owner was there and was very short and rude with me. He told me that the employee I spoke with the pervious day was new and did not know what he was talking about. So I did not get to take the car to my mechanic and the head owner tried to pull the price up by another $500. He said that I was only able to drive it down the street. I also asked for the Carfax and he said they didn't have that but that he would have someone send him a paper statement of the cars history (which never came). I basically had to argue with him to at least let me go to the Autozone near HWY 52 to do the system check they do. Autozome was first shocked by how clean the engine was so that drew a red flag. Also there was a problem with the check engine light, Autozone said that those repairs were not that bad and that I could wait a while until I needed them repaired. I took the benefit of the doubt and went back to purchase this vehicle. I paid around 2900 for the vehicle. Later to find out it was a piece of scrap metal. Also the process to get the title and plates was a nightmare. I am not sure if the owner forgot about doing his job or if he was lazy. He said that my plates and title would be in the mail around 2 weeks. I called 2 weeks, 3 weeks, and finally over a month went by without my plates or title. I finally went back to this company and demanded my money back for the title and plates and went to the DMV to do it myself. I was furious!!!! Since the purchase in March I have put in over $1500 in repairs. I replaced all tires which were bare ($400), had to get a tune up and fix my oxygen sensor problem-spark plugs replaced-coolant exchange-3step fuel system clean... which was over ($800), both front window motors ($50), The suspension rod was broken and needed to get it aligned ($300), headlights and windshield wipers ($40), and the shocks on the rear replaced ($100 for the pair). This has been the biggest mistake I have made buying a car and I would love to help prevent everyone else from making that same mistake. Again I hated this place and it is a scam! Don't buy from Universal motors!

Once again, Paul G was great & made getting into a new car so easy! I'm so grateful for him & his…read moreteam for taking such good care of me!

Do not go here! I was in a pinch as I traded in a car that was at the end so they sold me a…read morevehicle and claimed they would fix the air conditioner. $1450 quote and I will never recommend that rip off artists to anyone. The warranty only covers the driver train they sold me and it's also leaking exhaust or fuel somehow. Nice rip off artists.

Mr. Mitchell purchased a 2011 dodge ram 3500, after leaving, the check engine light came on. He…read morethen took the truck to a dodge dealership and having them hook it to a machine, Mr. Mitchell was told the cost to repair his truck was $3500.00 after contacting prince auto about this issue, they told him they were not going to fix the issues with the truck. I honestly think this is very wrong as you are a business with such high reviews about customer service. Prince automotive claims to stand behind every vehicle sold, and guarantee satisfaction. He is now faced with auto fees that shouldn't be happening beings he just purchased this truck. I would not reccomend this dealership to anyone! This is outrageous! Very unprofessional! Since you have deleted the previous reviews, it just proves that you are not professionals like you claim to be.

From the owner: We are a family owned and operated small pre-owned car dealership in Moncks Corner S.C.read more

On a recommendation, I took my 2024 Subaru Ascent here to take a drywall screw out of a tire. You…read morelive in these new, booming neighborhoods, you can expect construction debris anywhere. So they are great to deal with, front-of-house and back-of-house (to use restaurant lingo). They greet everyone cheerfully, and they do fantastic work. Granted, my 'job' was among the easiest for a shop like this. But they took my spare off, locked it beneath the vehicle, and had the newly-repaired tire installed with the exact PSI. Rave reviews.

I have come to the Carnes locations THREE different times to have a slow leak on a warrantied tire…read morechecked. The first time I was told 5 hours, or I could leave it with them. I asked, "Just for a leak check?" She replied, "That's what happens when you're the best." That is cocky and overconfident. It was a Friday (5/22) afternoon. I went down the road to Pit Stop and they found the leak within 10 minutes of my arrival, but it was a nail near the sidewall. With a warrantied tire, I needed Gerald's to do the work otherwise pay full cost for a tire. I called the following Monday and the guy I spoke with was dismissive, saying that it was a rare Friday and they got bombarded. He cut me off several times while I was explaining what happened then told me to come back either Friday or Saturday and it wouldn't be so bad. I went yesterday (5/29) and was told it would be a 4 hour wait yet again. I loudly told them that their "excellent" customer service means nothing if I can't get service at all. Nobody should have to wait so long for a leak check, even if it leads to a tire replacement. That should be a quick thing. I went again this morning, arriving at 8:30 (they open at 8). I was told it would be 1 hour and 40 minutes (roughly). Okay, still not thrilled with that. I have NEVER had to wait like that at Gerald's for such a simple issue. At 10:30, my car was still sitting there untouched. I asked for an update, and was told 15-20 minutes and they would have it in the bay. Frustrated, I rolled my eyes and sighed. The lady, unapologetically and slightly sarcastically, replied "Sorry." 32 minutes later, at 11:02, they finally pulled it back. At 11:11, the tech came to tell me what I had already told them at check-in (that it had a nail, up against the sidewall, etc). They would have to use a similar tire as they didn't have the same one available. Fine, let's get it done. $10.95 is the cost. At 11:32, they finally pulled the car up and dropped the keys at the front desk. I walked up, she completed the total, charged me, provided me an itemized receipt, and that was it. No apologies for the long wait time. No apologies for anything. No offer to make it better. Just "there's a free car wash in the envelope." Like I stated, you can have the best warranties and service around but it all means very little if I can't get in to get service to begin with. I'm not sure if it's just this location, but I refuse to patronize them again. There is plenty of competition available that I can use with much faster service. Sad, really, that this is what Gerald's has become. TLDR: If you can waste most of your day on the simplest of services, or if you are able to drop your vehicle and leave it for the day or longer, then this place is for you. If you need a simple thing done quickly, look elsewhere.