I've been getting my service there for 6 years now on my 2010 gecko green beetle. Nothing but…read morepositive things to say. Had a door panel switch fixed, bought 2 sets of tires from them, and had them do my belts and water pump over the years. Every time the service quotes were up front and very fair. Andy, the owner and his wife make the place feel more like a family service shop and always have made me feel like I can trust them. On the water pump job, a day later I had a leak on one of my hoses due to dry rot (not their fault at all). Brought it right back, Andy took one look at it and said he was sorry and hates to see cars come back to the shop for a second round. They fit me right in that day to fix the hose and make it right on the spot. Only charged for the hose and no labor. If that's not good customer service I don't know what is. Just bought a certified 2014 golf TDI to add to the stable. Asked on if they do full service on TDI's, and they do. This type of service from a independent shop is hard to find given the complexity of VW direct injection diesels to work on. Most shops will turn you away, but not this one. Instead of going to the local clown shop (aka Vernon stealership I bought the car from), I will have them do work on this car in the future. If you have a VW or Audi product this shop is worth checking out.

I take my car here even though it's not a vw. No sleazy mechanics, just honest and kind people. So…read morerefreshing!

Charged me $120 for an oil change. Went there a second time to resolve an issue caused by the…read morefirst time I took my car there and I was dumb enough to let the guy make an axle rod adjustment. My car has been shaking when I drive ever since. Dude's a scumbag, don't ever take your car there.

Great and friendly customer service. I talked to Roy Gallant on the phone and he was very friendly…read moreand helped inform me on catalytic converter theft.

Great experience all 3 times I've been there! 3 different cars - very friendly & good people!!! I…read morewill only be going to Tony's ...

My experience from 2011 was not a one-off: I've been back with multiple vehicles and each time,…read morethey had an opportunity to perform extra unnecessary work (or claim nonexistent problems) and they did not. I no longer live in the area but it's worth the trip; too bad I can't find anyone local I can trust like Tony's.

Above and beyond! My odometer wasn't working and I couldn't get my emissions test done without the…read moreodometer being read. They fixed the odometer and took my vehicle through emissions for me

of course it's after you pay to shop they are rude to you & hang up the phone and then when you…read moreshow up in person cut you off and tell you to take your shit somewhere else simply because I asked to speak to Joshh the guy couldn't tell me when he would be available or even that he wasn't available just that he was around there somewhere so when I went there to try and talk to Josh or the guy after being hung up on because I dropped the F bomb because I've been sitting in a hot car, trying to start it for over an hour, I got attitude and cut off more than once before I could even get my thought out by the office manager on the phone and in person.

This shop takes care of their customers. I've used them multiple times. They do a great job. They…read moreare fair. They do not charge for anything that's not needed. My daughter was on the side of the road in a snowbank just a day ago and they actually got there quickly, got her out, and directed traffic so that she could get safely out of the way. You don't find service like that every day.

Parents of STUDENTS AND STUDENTS pay attention. We should…read morehave looked into the reviews on here before trusting this company to actually fix what was broken. College students/parents of college students/anyone who drives a freaking vehicle GO SOMEWHERE ELSE. Issue- car broke down, had to be towed. Fix? New serpentine belt and AC compressor, Problem? The AC doesn't work. This was found this out the first time when the weather was warm enough to need AC on Mother's Day, graduation day, when I was in town to move my student home, and the AC was used for the first time. Today, she went to get the rest of her things, and I called them to get her in so they could tell me why the AC wasn't working. Took 3 hours to tell us their AC machine that charged the ACs was broken, and they were waiting for parts. Could they NOT have told me this when I called? Waste 3 hours for NO fix? Yes, I had some words to say, and the women did as well. Blame totally on us and not them. I asked when it would be fixed so they could properly fix the vehicle we spent twice as much to fix-- or rather not get fixed-- anywhere else but there. It is a 12-hour round-trip drive, which she so rudely reminded me it wasn't the shop's fault... NO SH!T. When I asked for money back to have it fixed properly, a step was missed, because clearly it wasn't charged to begin with... she said no. I asked when the machine would be fixed so they could do the work, and she had no idea; they're 'sourcing' the part. What they should have done. TOLD US & NOT CHARGED FOR WORK THEY DID NOT COMPLETE.

I have been a faithful customer at Manny's for over 30 years. They are the only shop allowed to…read morework on my Volvos. They do quality work always and more importantly they are trustworthy and very honest. Manny's Imported Auto is simply the best!!

My BMW was leaking oil, it had been for quite some time, so I called Mannys and he said he'd take a…read morelook and give me an estimate. Two days after dropping it off he called to tell me and let me know that there was a defective oil seal from when he changed my oil last and so he fixed the problem, changed my oil once again, gave me a new filter, told me I could pick it up tomorrow- no charge. Honesty at its greatest. Wouldn't go anywhere else.

West is an institution here in Willington. Don't let the humble (and, depending on how close to…read moreMemorial Day it is, junk-filled) exterior fool you. West knows his stuff, and he is absolutely forthcoming and honest. In all the years we've been using West's place, I have never once felt like he was fleecing me, fast talking me, or selling me snake oil. He'll utilize used parts wherever you want to keep costs down and is very flexible. Only con is this- go in knowing that should a State Trooper come in with an issue to a squad car, West is always going to let that job jump ahead of the line. This usually doesn't result in too much of a delay, but just a heads up.

We just called West with a tricky tow job from Middletown to Tolland late in the day on a Friday…read more The car had a broken front suspension and wouldn't roll right, so it wasn't just a matter of pulling it onto the truck. They came right out and took extreme care while loading and unloading to prevent causing more damage. Very knowledgeable, patient, and easy to work with. We'll be coming back.

I bought a Honda Acty from Jesse at BMB and It was the easiest and most friendly automobile…read moretransaction I've ever experienced. I was nervous about buying a Kei truck, but Jesse walked me through the positives and negatives of owning one of these awesome trucks. Thanks so much for the great experience Jesse!

stopped in last week and spoke with Jesse. from start to finish of buying my new mini. Jesse is…read morevery knowledgeable and professional. He took very good care of me and would recommend him if you are interested in a minI. Thanks for all your help.

A neighbor recommended Franc Motors to me in 2018. The owner, Rich, is very knowledgeable on…read morecars-trucks-RV's and communicated to me in layman's terms what I needed to get fixed. I was in the market to buy my first pickup truck a few years ago and had them inspect 3 trucks at approximately $135 each before I spent a good chunk of money on a new truck. The results were great because they found some potentially serious issues with the first two trucks which they inspected and finally the third truck passed their rigorous inspection -So far I've had ZERO problems with the Ram 1500 I purchased from a dealer up in Springfield Mass. Thank you again for your work & dedication! I've also used his company for rust protection on the undercarriage of my truck as well. Everything was done in a timely manner. They also provided transportation to my home the morning I dropped off my truck too! Great place to do business with! John

We've been using Franc Motors for just about all our vehicle maintenance needs or issues (unless…read moreit's a newer vehicle that's under warranty, then it goes to the dealer) for just about 17 years and have absolutely no issues with integrity, trust, or cost. Everyone from the owner, to the mechanics, to the office staff have been nothing but helpful, kind, and courteous. They are ALWAYS able to squeeze us in if we have an emergency-type of issue with one of our vehicles. They explain everything in detail (from the work that they are going to perform, to the work that may need to be done, right down to the detailed cost). On the rare occasion that they fix something, and needs to be reworked for whatever reason, they, once again, are more than willing to correct it without question. I don't know what took me this long to write a review for Franc Motors! Our family highly recommends them.

14 Nov2025 had appointment and showed up on time to find the door locked with the usual sign saying…read moreclosed 12-1, mind you it was not even 10 lol walk all the way around the building to go to the inside desk and find out I can't get my battery installed that I only bought there because of free installation, and the reason is that they only had 2 people show up to work. You aren't going to put my battery in because you don't pay people enough to come to work!

purchase tires from Walmart and made an online appointment to have them installed. when I arrived…read morewhat I was told that we don't install tires on Volkswagens, do you want to take your tires with you? I had to go to the courtesy desk to get a refund which was delayed by the tire center not completing their paperwork. no apology was ever offered.